Rated 2 out of 5 by George141 Not a typical Sheraton stay
I have had very good experiences with Sheraton and its associated hotels, but had a less than ideal stay at this hotel.
First, when I booked, I had to book a Club room to get the configuration I wanted. However, on the day of my arrival, I checked the website and my desired room was available in a non-Club option and the Club option was cheaper. Luckily, they matched their new Club price, but only because I noticed the issue.
Second, the Club room description included internet service, but I was still charged for using the internet.
Third, housekeeping missed my room and I went without service.
Finally, I was initially put in a room near the elevator and heard loud footsteps and had to be moved. However, given it was 3 in the morning, I had to wait 30 minutes for a reassignment because the systems were processing.
Once in a different room, it was comfortable, but was not attended to and did not include the benefits that I believe were promised.
I will continue to use Sheraton hotels, but will think twice before going back to this property.
May 12, 2013
Rated 4 out of 5 by CYLA Great location and staff
This hotel was located a few short blocks from the river and minutes from the local bar scene. The staff were dead-on when recommending places to eat or must-see places in the area. The next time I am in Philly, I will definitely be staying there.
October 27, 2012
Rated 5 out of 5 by aj216 Great staff
Was recently there for my brothers wedding, and I can't say enough about how nice the staff was, and the room s r clean. We had alot of people with us and the valets ere promt and curtious. I will recomended to anyone I know traveling to philly.
July 10, 2012
Rated 4 out of 5 by djb8914 Great location but AC needs work
The AC would not shut off. When we came back in the evening it was 61 F in the room. Maintenance was great and offered to replace the compressor but it was late and we were leaving in the morning.
July 20, 2013
Rated 1 out of 5 by Annville21 Valet service scraped my car
We didn't notice until we drove home that we had the scrapes. The car is 4 months old. We called the vallet and they said there is nothing we can do. Very frustrating, because we haven't used valet before, so we didn't know what to look for.
November 12, 2011
Rated 5 out of 5 by Wess Nice surprise
I called 6 hotels before I called the Sheraton. Couldn't find a room in Philadelphia. I was very pleasantly surprised. Great location, friendly staff, large comfortable room. I was there for only one night, wish I could have stayed longer.
August 12, 2012
Rated 5 out of 5 by Jim13 Enjoyed our stay.
My family and I enjoyed our stay. We enjoyed the Society Hill area and the history that is apart of this area. The hotel was very relaxing. After a busy day of sightseeing our kids loved going to the pool. It was a great way to unwind.
March 31, 2013
Rated 4 out of 5 by Anne17 Nice hotel great location
This hotel met our expectations. However, we have since received 6 emails with our bill, none of which are correct. Guess I'll be on the phone tomorrow.
August 11, 2013
Rated 5 out of 5 by Docandro Beautiful hotel, great location
I would recommend this hotel to anyone interested in staying in downtown Philadelphia
August 29, 2013
Rated 4 out of 5 by StevenB Front Desk Staff Saved the Day
Everything was just fine with our one-night "romance package" stay except for one thing. There was a wedding that night and our room must have been right over or near the ballroom. The noise was so loud from the music and guests, that our room was literally vibrating. This went on from 9:30 pm to 11:45. Needless to say we couldn't sleep - and it sure wasn't romantic. We called the desk and complained. They said it would be ending at 11 pm (not true) and said they'd have security quiet it down (didn't happen - it got even louder). The next morning we complained about this. The front desk staff couldn't have been nicer. They were apologetic, knew about the problem, offered to buy us breakfast, gave us starwood points, etc. There can always be a problem, but if the management accepts responsibility and makes it up to you - that really saves the day. So I think Sheraton should do two things. Says thanks to their front desk staff for a job well done - and soundproof their ballrooms. No guest should every have to lose sleep because of too much noise in the hotel.
July 21, 2012
Rated 4 out of 5 by CJM664 AC in Room
The ac unit in the room makes a very abrupt sound, that startles you while your sleeping. The thermostat is located just under the discharge, which means you have to adjust the ac down to compensate for the false cool reading.
August 15, 2012
Rated 5 out of 5 by Teddy Great Price, Great Location, Great Service
Great Price, Great Location, Great Service.
The staff didn't have time to help us sing Happy Birthday to our daughter. But that's not their job so I understood.
July 29, 2013
Rated 4 out of 5 by miathecanecorso Good place for a business trip
I stayed here due to the competitive rates and comfort. The only downside is if you want to venture into Center City you need a good pair of shoes or a taxi. The views of the river were amazing, and a nice neighborhood.
April 19, 2013
Rated 4 out of 5 by Diane2012 Great location
Sheraton Society Hill is a great hotel in a great location. Staff are attentive, helpful. Food was very good.
Heating/cooling unit malfunctioned in my room. Rebuildt replacement not much better. Maintenance needs attention.
October 21, 2012
Rated 4 out of 5 by rustyhorse Restaurant prices
Restaurant prices are just too high. I have had the same issues at other Sheraton hotels. Thank goodness this hotel had a Starbucks Kiosk so my breakfast was under per diem
July 19, 2013
Rated 3 out of 5 by smitty16 POOL CLOSED
When I travel 1 thing I look for in a hotel is a nice pool. When I arrived at the hotel I found out the pool would be closed for almost all of my 4 night stay because of a leak in the roof. That was very disappointing!!
December 4, 2012
Rated 5 out of 5 by Marge10 Incredible facility and staff
The hotel is absolutely beautiful and comfortable. The room was cozy and elegant at the same time. Wonderful food and service in "Tastes" restaurant. Best dry gin martini.
The staff couldn't be more friendly and helpful
July 31, 2012
Rated 4 out of 5 by meandmore Nice place
. . .if you don't mind being a bit away from the centre of things. Clean and quiet. I wanted to have a "late" check-out (only 2 hours!) and they wouldn't/couldn't accommodate my request, which was inconvenient for me.
October 21, 2012
Rated 5 out of 5 by Mpascu3447 Hotel great location and great staff
The staff and room was excellent here. It was a wonderful experience. We can't wait to come back.
August 20, 2013
Rated 3 out of 5 by ahm87 Friendly Staff, Dated Hotel
The first room I was provided smelled of smoke or mildew (or both). The next room was an improvement, but still dated and dark. The gym was nice, but the pool area was extremely hot (it's in an atrium) and very loud.
August 8, 2012
Rated 5 out of 5 by SL2013 Just like home-but better
It was my first stay in Philadelphia, and the Sheraton Society Hill is in a prime location. Safe neighborhood. The staff at the hotel was friendly and very accomodating.
Would definitely stay here again.
May 20, 2013
Rated 3 out of 5 by CS75 Stay far from the gym
All was great, room clean, staff pleasant, until 6 am when someone stepped on the treadmill across the hall from our room. Suddenly, I was awakened and it felt like a subway train was going through our room.
August 4, 2012
Rated 4 out of 5 by PhiliTourist Great Location
The Sheraton Society Hill in Philadelphia is just a few short blocks away from Old Town, Liberty Park and many of the tourist sights.
The room was comfortable and clean.
I would definitely stay there again.
August 16, 2012
Rated 4 out of 5 by Leonard59 Nice place, price of breakfast way too high
Even though we had a free coupon for breakfast the cost of almost $50 not including tip is way crazy. This for two omelets, 2 orange juices and two coffees. Never would pay this amount. Kind of offensive.
February 28, 2013
Rated 4 out of 5 by guest582 Pool
The pool had an excessive amount of chlorine in it -- in fact you didn't even have to get water in your eyes to burn then, the room itself was noxious with the exceedingly high amount of chlorine in it.
February 19, 2013
Rated 5 out of 5 by HH13 Coffee
Hotel and staff were excellant. However for those of us who drink our coffee black, use a different coffee in the rooms. Starbucks is terrible unless you are loading it up with a lot of cream and sugar.
January 14, 2013
Rated 5 out of 5 by Erick69 Hotel is awesome
Great location to many downtown attrations and great for eagles games
August 20, 2013
Rated 4 out of 5 by Bugs1 Liked the decor very much
Enjoyed staying at the Sheraton Society Hill very much. It is a great location. I really liked the new look of the hotel. Pictures were very nice. Mattresses were great. Enjoyed drinks in your bar.
October 24, 2012
Rated 4 out of 5 by maddogphilly great locatio for the event I attended
great location for the event that
August 25, 2013
Rated 4 out of 5 by ElainaCalifornia Convienent Location - Nice staff
Love the concierge lady. She was really helpful. Staff at counter were professional not warm but professional. Bed comfortable. Restaurant pricey we ate elsewhere. Would go again. great location.
December 22, 2011