Rated 4 out of 5 by caljolly The valet and front desk communication.
I paid the valet bill when my daughter left and the next day when I checked out I had been charged with another night of valet parking, I presented the receipt but I was still charged. The valet people said the car left at 2:30pm, then later at 2:45 am and both of those times were incorrect. I am waiting for a refund.
Overall it was an enjoyable stay.
March 26, 2013
Rated 4 out of 5 by Zcip Second Time A Charm
Stayed here at the Society Hill for a second time within a month. Room was equally as cozy> I do recommend the king room over the double room, Truly a nice and relaxing place to stay on the eduge of city.
Only complaint, i wanted room service at 11:30 and they stop room service at 11. Can't remember another hotel in years that stops room service.
May 17, 2013
Rated 3 out of 5 by BILL98 SERVICE REQUIRED
RETURNED ON FRI @4-4:30 AND ROOM HAD NOT BEEN CLEANED. HAD TO CALL FOR FRESH TOWELS TO SHOWER BEFORE WE WENT BACK OUT. ROOM WAS NEVER CLEANED BUT FRESH TOWELS WERE DELIVERED PROMPTLY. THOUGHT WE SHOULD HAVE BEEN NOTIFIED THAT THE STREETS WOULD BE CLOSED FOR THE PARADE WHICH PREVENTED US FROM GETTING TO THE HOTEL TO DROP OFF CAR AND LUGGAGE
July 7, 2013
Rated 3 out of 5 by Saint Disappointing Breakfast
Breakfast buffet in Taste Restaurant at 9AM featured cool to lukewarm French toast, scrambled eggs, bacon, sausage, and oven roasted potatoes. None of the chafing dishes appeared to be heated. Coffee was hot, though.
Bell service and garage valet were quick, friendly, and efficient. I appreciated the dog friendly policy.
October 20, 2013
Rated 1 out of 5 by drewoxide Staff Unsatisfactory at All Levels
Stayed at the hotel for four days for a conference. Staff at every level were not well-trained, not particularly courteous, and most certainly unsatisfactory. I don't normally have any issue with the staffing at hotels I stay in, but this experience was so blatant it was impossible to ignore.
Check in took forever because the front desk people didn't know what they were doing; valet parking people often absent from their posts; concierge informed me there was "no vending machines available in the building," then I found a full range of vending on the third floor; called to front desk to ask how long a cab would take to the airport — they reported it'd be at least 45 minutes, if not an hour — then my cab ride to the airport took only 12 minutes; noisy cleaning crews had their carts and vacuums cluttering all the hallways every day from 9am to 5pm. Etcetera, etcetera.
I wouldn't stay here again, and it's damaged my impression of the entire Sheraton brand.
June 3, 2013
Rated 5 out of 5 by MikeO73 Count on every memberof the staff while enjoying the location
The concierge, doormen, desk clerks, restaurant staff -- every one of our contacts while here was positive, generous, and friendly!
The location proved to be ideal: a quiet, almost suburban-feeling hideaway but a very short walk to a good variety of restaurants, the river-front, and the most important historic and scenic sites.
July 24, 2013
Rated 5 out of 5 by CarrollGardensMom A Society Hill gem, great staff and amenities, near all
A second visit to this Society Hill gem was worth coming back to! Great staff, amenities, comfortable Club Floor lounge, nice bar. This hotel is a short walk to all attractions and is the perfect hotel when visiting Phlly. Great for all looking for excellent value and all that a great hotel has to offer. We will return again.
December 30, 2012
Rated 5 out of 5 by Gary62 Hotel is located within walking distance to Independence Hall
Stayed for one night. The staff was very helpful and polite.The room was clean and satisfactory. The valet service was helpful as they were asked to retrieve some items from the car. Enjoyed access to the club lounge area. Very relaxing.I would stay here again because of the location and the experience we had staying here.
June 18, 2012
Rated 4 out of 5 by myers47 Great location
Our room was beautiful but the furniture had not been dusted recently. The rest of the room looked cared for however in the middle of the night my husband saw & captured a huge roach in the bathroom. Upon showing it to the front desk staff half of our room charge was deducted. Fair enough. All staff courteous & friendly.
June 19, 2013
Rated 5 out of 5 by Ken04 A great experience
This was my first time staying at this hotel. I was attending a wedding nearby. The check-in was completed quickly and the staff very friendly. I attended a breakfast the following day at the hotel and besides the delicious food, the service was exceptional. I definitely want to stay at The Sheraton Society Hill again.
November 13, 2012
Rated 4 out of 5 by SHW27 The pool was out of commission!
Nice renovations, friendly staff, perfect location. We spent very little time at the hotel, but were so very disappointed to not be able to jump into the pool after a long day on busy tourist feet. I honestly think compensation is due. The lack of working pool far outweighed the construction underway in the entrance.
August 14, 2012
Rated 3 out of 5 by Karina Great Bed
Bed comfort great. SPG is of no benefit for a preferred status unless you add 50 dollars per night, then the receptionist said that will put you in a preferred room. So, SPG was of no use. The housekeeping staff were nice. There was only one person at the reception desk when we checked out, none for SPG, of course.
March 9, 2013
Rated 3 out of 5 by Johnny35 Worst Internet
The internet was almost unusable. Maybe you should consider adding Netflix or DVR because no one wants to sit and watch commercials or pay $18 to rent a movie. Don't bother with cable TV any more and improve your wifi. My download speed was less than 1 mps.
December 19, 2013
Rated 2 out of 5 by Sching This hotel needs more friendly staff
Very good hotel location, however through out the year I only stay there if other SPG hotel has no availability. The main reason is the unfriendly staff, not rude, but you just don't feel welcomed there. The only exception is the young valet parking staff Gunther. They offered no amenity for life-time gold member.
March 3, 2013
Rated 5 out of 5 by Normal great place to stay
The hotel was perfect for our needs. One day, the daily room service was done a little too late in the day and when they did do it, it was not the complete job, but was satisfactory.
The concierge was a little difficult to contact. He was very nice and helpful, but not always at his desk during working hours.
July 14, 2013
Rated 1 out of 5 by UnhappyWeddingGoer Why did I pay so much money for this?
Free wifi in lobby but then you want to charge $9.99 a day for room access? ludicrous.
I order breakfast to the room, eat half, go to another friends room for an hour and when I get back someone had come into my room, took the tray and the rest of my food off my desk. Unbelievable.
I did call to get a refund on the food they took and as they should have they refunded me half the bill.
A/C in the room could only be set to Auto or turned on constant Low speed for about 30 minutes until it would switch back over to Auto. Room was too hot.
For the price of the room there should be free WiFi and the A/C should be able to be set to constant low or high. Water never got cold in the sink in the bathroom either, at best room temperature.
For the premium price this hotel asks I was expecting a top tier experience and instead received a mediocre stay with valet only parking that cost nearly $40 per night. If this hotel was half the price then this experience would have been acceptable.
August 12, 2013
Rated 5 out of 5 by Lisa50 Excellent hotel
The overall hotel was great, but there was some miss communication, about the conference pick up area. Recommendation, please provide some kinds of discount for those who are staying at your hotel for breakfast. Promote the GREEN EFFORT more, love that part of your hotel
November 25, 2013
Rated 4 out of 5 by Reny Hotel Staff was very helpful
The weather was bad and I spend 5 days in the hotel and did not venture out as much as I would have normally. The hotel staff was very accommodating and friendly. I was a bit disappointed with the limited food options, but the food I had was good.
December 16, 2013
Rated 2 out of 5 by JoJo2013 Poor service at this site
Upon arrival, no SPG rooms available. My room was dusty, the carpet was dirty and the toilet was dirty. I had no room service menu in my room and it was a 45 minute chore to get a menu in the am. Service was so bad, I did not have the opportunity to order breakfast. I would not stay here again
September 27, 2013
Rated 4 out of 5 by SSA6 Hotel Review
Had a pleasant stay in a SPG room. Received two free water bottles which was nice and different from other hotels. Toothbrush and toothpaste were not provided in the room which was surprising but the front desk had them. Plenty of towels and clean bed spreads.
December 2, 2013
Rated 4 out of 5 by CBIMeeting feedback from Feb 2013
The property was lovely and staff were pleasant at all times. My issues were with access for room service on both days. I experienced a very long wait before the phone was answered for food orders. I was also disappointed at finding a dirty sock by my window curtain and used napkin under the desk.
February 14, 2013
Rated 5 out of 5 by Champlad The room was beautiful.
Unfortunately due to a death in my family I only got to enjoy the accomodations for one evening but it was very beautiful, clean and was decorated very stylishly. I can't wait to have the opportunity to visit your wonderful city and your beautiful hotel in the near future. Thanks much. Don
August 1, 2013
Rated 4 out of 5 by FCity1 Enjoyed my stay
The room was comfortable and clean.
The only downside was the absence of refrigeration. I have a medical condition that requires me to keep some meds in a cool, but not freezing, place. It would have been more comforting not to use ice.
I expect to return to other Starwood facilities.
November 10, 2012
Rated 5 out of 5 by JimandStan This Hotel is the BEST!
We've been staying at the Society Holl for a number of years and always found it solid, comfortable and ver well located for our needs.
In 2012, however, this property has made a GIGANTIC STEP UP!
The rooms are really elegant now, and still as spacious and comfortable as ever. BRAVO
July 18, 2012
Rated 5 out of 5 by Airnorton Just what I'd expect with SPG!
We went to Phily for an Eagles game and stayed at the Sheraton Society Hill. It was just blocks from the subway, so it was easy to get to and from the game. The following day, we were able to see many sites in Phily before returning to the hotel to retrieve our car and go on our way.
December 15, 2012
Rated 4 out of 5 by dmk3975 Nice Stay -- but
All was fine except:
1. School vacation and club room was quite busy and noisy.
2. Despite multiple requests, TV on elliptical trainer was never repaired. hope it is done before our next stay.
December 30, 2013
Rated 1 out of 5 by Rah2512 Excellent Experience
Our stay at the Sheraton Society Hill was far beyond my expectations. It was wonderful. The staff was very courteous and the room comfortable. The large pool was a big hit with my grandson and his cousin. The guest club was an awesome feature. It worked out so well for my family.
August 11, 2012
Rated 5 out of 5 by cactus1956 Grea place to stay in the heart of Philly !
The Property is beautiful the and the amenities are stupendous and the location is Perfect. The Staff is incredible and the Proximity to Historic areas can't be beat. Yet it seems to be in it's private and safe liitle area.
You could not do better !
Oh and a GREAT POOL TOO!
August 24, 2013
Rated 4 out of 5 by SMcIver Ouch on prices
The Society Hill Sheraton was a lovely hotel, however the prices on everything were excessively expensive. The food prices were especially outrageous. A simple sandwich was $15, a bowl of oatmeal more than $10. Think I would find another hotel that was nice, but not so pricey.
June 10, 2013
Rated 5 out of 5 Wonderful stay!
What a lovely hotel and friendly staff. The pool was great, the facility very clean and nicely decorated. The location is the best in Philly!! Wonderful neighborhood-close to the water and historical parks. All-in-all, won't be staying anywhere else when next in town!!!
August 20, 2013