Rated 5 out of 5 by Cheryle Absolutely LOVED this hotel!!
I was very impressed with everything about this hotel, starting with arriving very late Friday night and checking in was absolutely great. I am impressed how they come around from behind the counter to give room key and give all good little information about the hotel. Then the room.....I LOVED the bed....the two nights there I slept so good, those beds are the best!!! Everyone there is very friendly and helpful.....I will stay here every time I come to Phoenix!
June 25, 2012
Rated 4 out of 5 by Jetgirl Conference Visit
Enjoyable stay - my only disappointment was that I requested a sunny room and the front desk clerk said I woulld be happy with the south-facing room, however it was on the 5th floor that was facing an office building that was completely shaded (and people could clearly see me in my room, as I could see them at their desks). Also, I was surprized that my bars of soap were discarded by housekeeping each day and replaced with new bars - this is shockingly wasteful.
January 18, 2013
Rated 4 out of 5 by Momandboys Nice but
The club level room was luxurious enough and the service in the club room was great. I really liked the location and the bar was great for appetizers and a relaxing drink. We chose this hotel because they said they had a heated pool. I even called before I made the reservation to confirm that we could swim in December. The hot tub was not hot. We called and they said a technician would take a look at it but no one arrived. The pool was just ok for the kids. Also, I honored their request to decline housekeeping in exhange for points. I left the cards in the room when I checked out. I called a couple hours later and they said it was too late. I left a message for the manager to call me to see if there was anything he could do but I never received a return call. This ended the stay on a bad note. Overall I would stay here again.
January 11, 2014
Rated 4 out of 5 by Joey51 Internet
The hotel is very comfortable and the staff are very professional. My only complaint is that the hotel does not provide complementary internet access in guest rooms, and the charge for internet access is excessive. For me, complementary internet access is an important factor I take into account in deciding where to stay. In this case, my company made the reservations. Next time I go to Phoenix, I will look for a hotel with complementary internet access.
October 13, 2012
Rated 2 out of 5 by Suraj65 SPG memnership not recognised
Was given a room on a floor that I am sure is not for SPG members. Room had a small window facing the back street. Bathrooms had basic facilities - no bath gels just a basic soap!
Then there is the new green program where clients could voluntarily forgo housekeeping for a $5 voucher per night. But with this clients also forgo complimentary water, and replacement of bathroom products and coffee in the room so really you spend more than the $5 you save!
May 22, 2013
Rated 4 out of 5 by sticky27 If you get a good rate, then it's worth it.
I wouldn't pay any more to stay here than I would at another hotel, but if you can get a decent rate then the beds are like clouds and the rooms are clean.
July 6, 2014
Rated 5 out of 5 by Mlife Excellent staff and facilities
My first encounter with my first stay at this property couldn't have been more excellent! Felisa Moorehead is exactly what you want in a first expression for a SPG guest, friendly, professionally and a good listener. She took such good care of us! I travel extensively and it would be great to have a Felisa at every property!!
June 13, 2014
Rated 5 out of 5 by jj1969 Big hotel with a small hotel heart
I stay at this hotel every time I'm in Phoenix and I stay in 25+ different hotels a year. This hotel continues to be one of my favorites because it feels intimate even though it's a large hotel. Rooms are very well kept, clean, and modern. Internet connection speeds throughout the hotel are super fast with a stable connection. Fitness area is bright and all the machines are always in proper working condition. Finally, the staff is personable. All the way from the valet department to the front desk staff that always steps out from behind the desk to present keys, greet, etc., to the lounge and District staff that is always conversant and efficient. Did I forget the food? The bacon wrapped dates and shrimp tacos are delicious. District is by far the best dining option downtown and in the Phoenix heat it's best to be near a good restaurant.
June 5, 2012
Rated 5 out of 5 by Jin21 Journey hightened from staying here!
This was the first time I have been to Phoenix downtown. The hotel is within walking distance of the Convention Center. The Staff ALL of them- Very personable and professional! Our room was wonderful! and a beautiful view. I would recommend to all.
June 26, 2014
Rated 4 out of 5 by Rotttot Disappointing with wi-fi
In this day in age, technology is a driving force and you can pretty much go anywhere and have free access to the Internet but not at the Sheraton. For the price of the room, parking fees, I feel that a business trip/conference held at this facility you should not have to pay for Internet. It was very disappointing to pay Internet but next door at Hooter it's free! If I wasn't conducting business and it was pleasure I wouldn't have mind so much.
October 19, 2012
Rated 5 out of 5 by TomOconnor65 Location
This is the best hotel downtown since it is near the stadium and convention centers. It is all within walking distance and there are so many restaurants with different themes that it is easy to choose depending on your taste or style
June 27, 2014
Rated 2 out of 5 by pegg2002 Over rated and really needs help.
The staff was friendly but my toilet clogged up and my tub would not drain. Asked for the toilet to be fixed and the guy came with a stopper in a plastic bag, fixed the toilet but left the liquid mess. I took a shower and the tub took over an hour to drain.
I ordered room service and the food was almost inedible and over priced. I also had to go downstairs to use the internet even though I paid $14.95 because the wireless reception was so poor.
July 21, 2012
Rated 5 out of 5 by caneloaldrete this hotel has great vew
the staff very professional, and responsible and courteous,
July 9, 2014
Rated 4 out of 5 by pikejo Good place to stay
I have stayed at this hotel for most of February. The rooms are comfortable and the fitness center is very good. My only recommendation is the staff apparently has no visibility into how long I have stayed or the fact I have many future stays booked. I would think the manager would be keenly interested in someone like myself that is a frequent guest. The restaurant staff has started to remember me and now acknowledges me in the mornings.
February 28, 2012
Rated 4 out of 5 by MsNABA Dinner served by Matt C
On June 16th we had the pleasure of dining in the restaurant. Our sever for the evening was Matt C. We found his knowledge of the menu, patience with taking our orders, (we were preoccupied with catching up and not much with our dinner selection) his suggestions and engaging personality made our dining experience a pleasure. Matt provided excellent client service and we wanted to acknowledge that he served us with distinction. Thank you
June 30, 2012
Rated 3 out of 5 by dianemar hotel stay
i was here on a hot rate because my daughter works for westin....little disappointed in two things..the housekeeping was not the best, wet washcloths left in shower , wet towel left on floor. Had breakfast at the resturant downstairs and the waitress was extremely rude when I handed her the 50% offf coupon I get, she rudely said why didnt I hand it to her prior to getting the check and was really mad!! Ughh ruined the morning!
March 5, 2014
Rated 4 out of 5 by Businessman1 Nice stay
Room was great. Clean and very comfortable. The staff was very helpful if I had any questions. The common areas such as the lobby lounge were comfortable and well appointed. They were conducive to a relaxed, casual atmosphere. As I was there on business all of my meals and activities were away from the hotel and also could not take advantage of other amenities such as the pool, spa or fitness center. Overall was a very nice experience.
October 17, 2012
Rated 4 out of 5 by AB56 Enjoyable Stay
Sheraton had the least expensive rates for the downtown area. We spent the night for pleasure. The room was nice, we had to pay $17 for parking (feel it should have come with the room), and the bar/restaurant were a bit pricey. However, if you did not want to pay the price to eat and drink at the Sheraton, less pricey restaurants and bars are within walking distance. All in all, a nice stay in the downtown Phoenix area.
March 23, 2014
Rated 4 out of 5 by RoloT Great Staff, Good downtown location
When I was being checked in by a young man at the front desk, he let me know that I had been upgraded to a suite on the Club level. I thanked him, because that was truly a pleasant surprise. He seemed to be a trainee and when I got to my room, it was on the Club Level, but not a suite, just a regular king room. I was only staying one night and leaving very early the next day, so I didn't bother asking what happened to the suite. Anyway, it kept my streak alive of no complimentary suite upgrades for more than six month now at any SPG property.
Otherwise, the staff (including the person that checked me in) were very pleasant and helpful. The hotel is in a good location if you want the advantages of being downtown and still very close to PHX. My only "complaint" would be that the food/snack offerings in the Club Level (evening) were pretty poor, even by comparison to other Sheratons. That being said, I would not hesitate to return to this hotel.
June 1, 2014
Rated 3 out of 5 by Buffy59 Meeting all customers preferences
A group of men in our party were asked to leave the very far end of pool where they were smoking cigars in celebration. Asked to go to the Valet parking lot.....not good atmosphere I must add, but when they got to the "designated" smoking area....there were not enough chairs....only 4 I believe and the table had the same sticky spill on it for days. If allowed to stay on 4th floor pool level...cocktails would have been purchased also.
April 29, 2013
Rated 3 out of 5 by mary10 Hotel needs to pay attention to guests
Room was not cleaned and when I called down to inquire, I was told that they didn't know but that they would send someone at that time (8:30pm) if I wanted. It was too late to start waiting for someone to come up. Also, I went down the night before my check out to make sure everything was done and I wouldn't have to stop at the desk in the morning and it was not taken care of in addition to charges that were incorrect on my bill.
January 30, 2013
Rated 5 out of 5 by Jo14 The staff is outstanding
We ate several meals in the restaurant and the food was delicious and the presentation was lovely. All the wait staff worked really hard as it was very busy at meal time. The young man behind the bar during the day was excellent and everyone working during the dinner hour was great.
The lobby was always spotless and tidy. The washrooms on the second and third floors where all the functions took place were spotless all the time.
December 10, 2013
Rated 5 out of 5 by Terri Excellent customer service
The purpose of this review is to recognize and acknowledge the excellent customer service that I received from a housekeeper named 'Ban'. She was the happiest and most helpful hotel employee I have ever met. The Sheraton should recognize her excellence as being a unique and beautiful attribute. Ban obviously loves her job and I would go back to the Phoenix downtown Sheraton and stay in room # 2210 again just to visit with her.
May 8, 2013
Rated 4 out of 5 by John Stay
The hotel is very nice and the people are very nice. Problems:
1. Better food is needed in the Club
2. No car rental service - a must for the location
3. Location, Location, Location. I would not recommend to any one that they have a meeting at the convention center. There is absolutely nothing around it. $50.00 cab fare to a good restaurant. No shopping. It is truly sad that you have invested so much in such a poor location.
May 6, 2013
Rated 3 out of 5 by PicArizona Visiting during Phoenix COmicon
Had a great time at the phoenix comicon and the check in staff was lovely. The room size for a 4 person room was a little small but the bathrooms was large. Parking was problematic and after 11 even valet parking would not respond when all other parking was taken. Night desk staff seemed impatient end even a little unhappy to be serving me. the hotel is beautiful. Great pool, bar and fitness center. Overall a good experience.
May 29, 2013
Rated 4 out of 5 by Jessi Great Hotel Space - A Bit More Atmosphere
I recently stayed at the Sheraton Downtown Phoenix for a one night business trip. Upon arriving, I immediately had a positive experience with the front desk Associate, who was both polite and efficient. I didn't arrive until after midnight, and appreciated her conscientiousness of the time and speedy check-in, while still covering all the details of the hotel.
The next day, I worked from the hotel for quite some time, where both the internet seed and room service food were great.
My only complaint is that the overall facility lacked atmosphere and unique personality. I would have loved if there was a good spot outside to briefly relax or work so that I wouldn't have been cooped up all day in my hotel room. I also patronized the District bar in the evening, while food and drinks were good, the bartenders lacked the personality and attention I expected as a traveler.
August 19, 2013
Rated 3 out of 5 by kjmwc1 Sheraton Downtown Phoenix
Very slow to check in. A line of people waiting and only 2 staff checking people in. The room was "nice". The carpet seemed a bit dirty. The most annoying part of the stay however was the smells that came through the heating system in the middle of the night. Both nights I stayed I was woken by the smell of what may have been bacon cooking and then an oil/gas odor. Most unpleasant. I won't be staying there again.
January 23, 2014
Rated 4 out of 5 by xd675x Dealer meeting
I recently stayed in this hotel for a Polaris dealer meeting. The hotel is one of the premier hotels in the area and it shows. The only downfall (as is with all hotels like this) the internet speed is unacceptable (and cost $14 a day). I'd like to think with the cost of the room (higher than most) and today's technology demands, there would be no internet issues and cost should be factored into the price of the room.
March 11, 2013
Rated 5 out of 5 by Christina1970 I would give Sheraton Downtown Phoenix an A+
My daughter and I were blessed to be staying at the Sheraton Downtown Phoenix for the National Origami Owl Convention. The Staff, the rooms, the location to the Phoenix Convention Center and the amenities available at the Sheraton are absolutely A+. We would, without a doubt stay at the Sheraton again and we will definitely see you for next year's Convention. Thank you for providing us with an OWLmazing experience ♥
July 15, 2013
Rated 3 out of 5 by USAVOpen Green room
I was a little confused about hanging the green sign on the door. I thought that meant the bed sheets would not be changed. I didn't think it meant that fresh towels would not be supplied or garbage cans emptied or new coffee and cups supplied. It seemed like when I hung the sign, housekeeping just passed my room.
May 30, 2014