Rated 5 out of 5 by Shirewood 5-Star Mid-range Hotel
If you need to lounge in a pool cabana, choose an SPG resort in the area. This is a fine downtown business hotel for the price. Room was well-appointed & clean.Staff was efficient, competent & professional, but friendly. Underground self-parking is free if you cannot expense the valet. If you don't want the 500 extra Star Points, have Housekeeping clean your room. It's nice to have a choice, right?
June 7, 2012
Rated 5 out of 5 by Aztex Conference Center
Location and operation make this a wonderful hotel for conferences and large gatherings. Especially good for groups with limited mobility as all facilities are in one vertical structure.
August 24, 2014
Rated 5 out of 5 by vic5 Great Room
I had a fantastic stay at the Sheraton. I was in a room with a king size bed that was very clean, comfortable and spacious. I had a nice view of Phoenix outside of my room window. I would totally stay here again.
August 20, 2014
Rated 4 out of 5 by Lady22 Business Trip
Hotel was clean, room on 20th floor was comfortable. Happy hour food service in bar was speedy-which was welcome since I had been traveling all day without food. Front desk staff checkin was friendly and very thorough with info. While I smoke and this is a nonsmoking hotel, the outdoor smoking area was comfortable and away from the hotel entrance-to satisfy smokers and the nonsmoking guests.
September 29, 2012
Rated 4 out of 5 by stevsan Starwood F&B Go Further
Failed on the wake up call two days in a row. Third day I gave up and used my iPhone 5s which worked perfectly.
The staff was very friendly and helpful. Andre the banquet bartnder was very good; personal without being too forward. He struck the right balance.
August 9, 2014
Rated 3 out of 5 by Jolene17 check in
The woman that checked me in seemed like she hated her job. Wasn't interested in me staying here. She told me my card would only take out 50 dollars it took out 84 dollars. She didnt mencion that I had to put in my room card to get the elevator to move. I went up and down and couldn't get my door to open. Then someone else came in the elevator and showed me and then I was in the wrong one.
February 16, 2013
Rated 1 out of 5 by LIFETIME1996 For the Price!
This hotel is 100% NOT worth the price that you pay to stay here during this time of year. The Front end staff are rude at check in, the rooms are average at best for the expensive rate paid and the location, other than being by the conference center is in a rough part of town. I wouldn't recommend this hotel to my friends, colleagues or mother... Very Very Very Very Very Disappointed!!
March 14, 2013
Rated 5 out of 5 by Fernie DT Sheraton
This is conviently located near the Phoenix Convention Center. Night life is sparse in Downtown PHX but the AZ Center is located right next door which offers dining and shopping options.
August 20, 2014
Rated 3 out of 5 by Menchie BREAKFAST OPTIONS
Our stay at the Sheraton Hotel was okay. Although being Asians, we were looking for alternative "food choices"- like chinese, vietnamese, japanese, which the hotel didnt quite have the information of hand- i.e.- at least a specifc restaurant they can recommend and to call restaurant in our behalf just to let us know and feel they did something a step further from their regular service
November 2, 2012
Rated 5 out of 5 by ZooLady hotel service
I was impressed when one of the desk staff escorted me to the Starbucks area when I was looking for a computer to print something. He took the time to explain details of logging on, etc and was very courteous.
In my room, I was surprised to find an old flyer from a local attraction partially sticking out from under the bed. Evidently it was missed after the last guest checked out.
September 17, 2012
Rated 5 out of 5 by kcwoman The customer service is fantastic.
The customer service was unbelievable. I was having problems with my knee, so it was hard for me to walk excessively. The bell guys carried my bags up to my room and back down when I left. The front desk ladies were outstanding; they had a repair man in my room when the phone was making a constant noise and later when I thought my room was too warm. I could not have asked for more.
June 7, 2013
Rated 4 out of 5 by BJ36 Conferance facilities
the accommodations for the League of Cities was very satisfactory as was the food. The rooms for guest met all my expectations.
August 25, 2014
Rated 5 out of 5 by JJones12525 Amazing! Brilliant!
The Sheraton Downtown is a wonderful hotel and lives up to all things Starwood. The staff and management clearly take pride in that 4 Diamond award on the wall! District was an amazing place to eat. I have never seen so many smiles. The manager personally came over to thank me for coming in, and for being a loyal SPG Platinum memember. Matt I think his name was? Happy Customer!
September 14, 2013
Rated 5 out of 5 by Kianatalie close to convention center/great staff
It's the usual upscale Sheraton- very clean and comfy. beds are really plush. the main features that are great about it are the staff-universally from front staff to bell hop to random cleaning crew- all exceptionally friendly and helpful. starbux in lobby- big plus, and the restaurant district is actually reasonable (went for lunch) and tasty! walking distance to conv. center.
May 6, 2013
Rated 5 out of 5 by Dj40 PPA NATIONAL CONVENTION HEADQUARTERS
We enjoyed our stay very much. Hotel was in the center of everything that we wanted to see. Your daily TV information page needs to be improved... we can see a listing for 130 something channels but when we go to one particular channel there is no way to see the programming for that channel over a period of four or five hours.. If it was our mistake it needs better explaining.
January 16, 2014
Rated 5 out of 5 by Gary1947 This hotel has excellent service.
Everything met or exceeded my expectations except for parking availability and you do a good job with limited resources.
August 25, 2014
Rated 5 out of 5 by Chris40 Exceptional week
I was there 3/23/14 through 3/27/14 for the Society of Toxicology convention. The room was very comfortable and the staff could not have been better. Here is a list of the staff that made my stay so great:
Matt - Asst. Manager
Cortney - Manager
Because of them, next time I am in Phoenix, I will be staying with you again!
April 3, 2014
Rated 5 out of 5 by edna46 Beautiful hotel
The hotel is well-placed for those who have activities at the Convention Center, although the 1.5 block walk was a bit long for the heat (106). Service is excellent. The housekeeping staff excelled - especially AMELIA (Brazil) who took exceptional care to make sure our room and the amenities were in excellent condition during our five day stay.
June 17, 2014
Rated 1 out of 5 by otis minimalist facility, rude, unhelpful staff
Every aspect of this hotel was designed to maximize profit at the expense of guest comfort. The rooms were tiny, minimal storage space, scenic views of parking structures, outrageous surcharge for wifi. The front desk staff was overtly rude and unhelpful. They perceive guests as an annoyance. I can't imagine how bad it would have been if I wasn't a Starwood Preferred Guest .
May 2, 2013
Rated 3 out of 5 by Doc29 Room very noisy
I arrived at the hotel around midnight very tired there was one person at the register in front of me. Even after half hour the person was not checked in so i went and sat in the lobby and called the hotel number and started complaining when the employee came and finished the registration.
The fridge and the heating fan were too noisy
Room otherwise was very good and clean
January 14, 2013
Rated 1 out of 5 by barelywet broken shower and only received a handful points to compensate
I'm disappointed that the staff felt only a handful of SPG points was compensation for a broken shower. The room was clean, but with a 24 hour stay and the shower pull being broken it sucked.
I had to shower under the spicket in the tub, not enjoyable.
The rack rate is for a bed and a shower. I think someone should rethink the value of compensating for broken facilities.
January 8, 2013
Rated 4 out of 5 by BeachyCal Great location, great staff!
I had a comfortable stay at this Sheraton, although I did let them know that the wifi connection in my room was not good. They were already aware of the issue and have had a plan in place to possibly fix this problem. Hopefully, they can figure it out and fix it. :)
July 28, 2014
Rated 5 out of 5 by anitfw wonderful expereince
The hotel has elegant detail, the restaurant has delicious and imaginative cuisine - some ingredients are actually grown on a rooftop herb garden across from a beautiful outdoor pool perfect for an evening swim and the staff was incredibly helpful.
August 2, 2014
Rated 5 out of 5 by KB2014 Best Sheraton experience ever!!!
Great hotel! I am an event planner and held an conference there this past week and I cannot compliment the hotel and staff enough! From the front desk to banquet staff- everything was fantastic! It was a great event- thanks to the staff handling my event! I couldn't have done it without them and would recommend this hotel again and again! We will be back for sure!
March 23, 2014
Rated 3 out of 5 by Hugo Upset hotel guest.
VERY disappointed in the softness of the bed. Could not sleep for three nights. No extra toilet paper was left in room or extra Kleenex. Air conditioner did not cool the room adequately and the refrigerator was not functioning well enough to keep food cool. I was quite happy to leave.
Not my first trip here but this was by far the worst hotel stay I have had ... ever.
January 27, 2013
Rated 2 out of 5 by ANAmember1 Restaurant and Room
We arrived late and hungry. We went to the hotel restaurant and the meal took well over two hours. The waiter was flighty and seem to forget about us. The food portions were tiny so of course we went to bed even more tired and hungry.
The iron in the hotel room had some sort of residue therefore when I was ironing, black gummy residue came off and ruined my blouse.
February 8, 2014
Rated 3 out of 5 by Dan234 Nickeled and dimed
A very nice hotel experience. Nice staff, nice room, clean.
For $200/night, give me Internet for free. Come on. Motel 6 has free Internet.
A complimentary breakfast would be nice, too. Some mornings I just don't need a $20 buffet some mornings.
I love the "save $5 if you don't need your room cleaned every day." I definitely don't need the room made up every night.
October 14, 2012
Rated 3 out of 5 by longvue Where were the front desk staff?
Reasonable hotel though no in-room minibars, which is a big plus for business travelers. The check in and out experiences were terrible- long lines, few staff who on occasion had long chats about nothing related to the hotel (easily overheard by many people waiting in the long line). Some front desk staff were simply rude when asked a question born of the long lines.
May 2, 2013
Rated 4 out of 5 by RoloT Great Staff, Good downtown location
When I was being checked in by a young man at the front desk, he let me know that I had been upgraded to a suite on the Club level. I thanked him, because that was truly a pleasant surprise. He seemed to be a trainee and when I got to my room, it was on the Club Level, but not a suite, just a regular king room. I was only staying one night and leaving very early the next day, so I didn't bother asking what happened to the suite. Anyway, it kept my streak alive of no complimentary suite upgrades for more than six month now at any SPG property.
Otherwise, the staff (including the person that checked me in) were very pleasant and helpful. The hotel is in a good location if you want the advantages of being downtown and still very close to PHX. My only "complaint" would be that the food/snack offerings in the Club Level (evening) were pretty poor, even by comparison to other Sheratons. That being said, I would not hesitate to return to this hotel.
June 1, 2014
Rated 3 out of 5 by Jackie38 A few things need attended to
The room was OK, but did not have the materials provided that the rooms provide for maid service, room service, green service, TV stations, etc. The clock was so complicated I could not set it properly. So had to use automated wake up call. No matter what I did or how I asked, every morning I would get THREE calls with no option to shut them up on the first call.
February 20, 2014