Rated 5 out of 5 by Scobie A great nights sleep..really
I spend way too many nights in hotels, and usually I don't sleep very well. But the beds at the Sheraton Brooklyn were almost as good as mine at home (minus the dogs).
Great hotel at a convenient location.
March 11, 2013
Rated 3 out of 5 by weddingmamma Overwhelmed
A young hotel completely overwhelmed by the guest overload. Given time and patience perhaps this hotel will blossom - but right now it is struggling to meet the needs of its guests.
June 18, 2013
Rated 2 out of 5 by Mtv14 unpleant staff
the hotel staff defenetly needs some improvement. All the guest sholud feel welcome when checking in, staff is what makes the difference, specially when the property doesent have anything special by itself.
January 3, 2013
Rated 5 out of 5 by traveler1 Excellent in every way!
Clean, great service and the bed / pillows were amazing. The restaurant was delicious.and reasonably priced for a business traveler. Very convenient to the blue line subway. I highly recommend this hotel!
January 28, 2013
Rated 4 out of 5 by Lema3 Great front desk staff
The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel.
July 4, 2012
Rated 4 out of 5 by ADF68 Brooklyn is a choice over Manhattan
College hoops at the Barclay Center and theater/dinner in New York provided for a perfect weekend by staying at the Sheraton in Brooklyn. Convenient to subway made the travel between venues a breeze.
November 23, 2012
Rated 4 out of 5 by NoWakeUpcall Loved the bed
The king sized bed with soft sheets was so awesome! The room was quiet. I paid more for the Starwood Preferred Guest lounge and was dissapointed they didn't serve breakfast on Sunday.
May 20, 2013
Rated 1 out of 5 by UnhappyFOB Not Sheraton-level
Under-staffed, under-resourced, very poor execution of basics
August 19, 2013
Rated 2 out of 5 by TKreview Needs much improvement
the hotel was all in all okay. but the restaurant was horrible service. had several meals and routinely took 20 minutes for hamburger to arrive. for kecthup i was give PC packs...NOT bottle..
March 25, 2013
Rated 5 out of 5 by misterB Friendly staff, great location
New to Brooklyn and the desk staff were very friendly and helpful helping us find our way around with good recommendations of things to do. All our needs were met at the hotel.
May 29, 2013
Rated 1 out of 5 by Mercyme The Worst!!!
I did not enjoy my stay here. The front desk staff did not treat me like a welcome guest, matter of fact I was treated like my service was not wanted or welcome even though I am a SPG member.
August 17, 2012
Rated 4 out of 5 by nycblackscorpio Downtown Brooklyn
This hotel is for you if you're looking for a great, ultra clean place without a ton of over-the-top amenities
July 30, 2013
Rated 5 out of 5 by elg2013 Courtesy, knowledgeable and helpful staff
The facility is current. The staff was excellent. The front desk staff at check in the evening of February 21, 2013 was some of the most friendly, courteous and helpful I have ever met.
February 24, 2013
Rated 5 out of 5 by QHawk Northern Hospitality
Marie and her staff are not only the best…they make it look easy. Most hotels miss on some of the small things…this is not most hotels. There is a true sense of a home away from home.
March 12, 2013
Rated 4 out of 5 by Topspinslice Internet Service & room size
For the price of the room, I would expect to have free internet service in the room. The room with a king size bed was a little cramped.
July 8, 2013
Rated 5 out of 5 by biztraveler1 Great place.
Very thing went well - great bed and great service.
The only issue was the hot water one day. For some reason, the water just wouldn't warm up.
All and all - a great experience.
June 5, 2012
Rated 5 out of 5 by TiffyRH Great Hotel
Me and my family had a great night at the Sheraton. The service was great and the hotel and rooms are beautiful. I highly recommend this hotel to anyone visiting Brooklyn, NY.
February 11, 2013
Rated 4 out of 5 by NAT2MJM WiFi not so good
I spent half an hour on the phone to India to get the WiFi to work.
The WiFi wasn't included within the room rate
The WiFi went out several times in the middle of the session
February 24, 2013
Rated 4 out of 5 by Day85 Towels
Towels had a coffee smell. Not pleasant
August 14, 2013
Rated 5 out of 5 by Lauramacc Accommodating and Attentive
The staff at this hotel is really great. They have a perfect balance of attentive service and privacy.
July 19, 2013
Rated 5 out of 5 by arnr SHOULD HAVE 6 STAR CATEGORY
stayed the night of our wedding. staff could not have treated us better. even upgraded to suite.
overall ratings:6 stars
every other category:6 stars
June 10, 2012
Rated 4 out of 5 by Nad1 A nice hotel, good location
I stayed for one night on a weekend trip to New York. A very convenient location, close to Metro, nice rooms, good service. Will definitely stay again in the future.
December 12, 2012
Rated 5 out of 5 by Lauramacc Great for business
Sheraton Brooklyn is great for business travelers because the staff goes the extra mile to make you feel comfortable and happy.
June 28, 2013
Rated 4 out of 5 by Bostonian Convenient hotel in downtown Brooklyn
We like the location & convenience factor.
We require very little from the staff & they deliver friendly check in services. We have stayed here five times.
February 24, 2013
Rated 4 out of 5 by Bam68 very relaxing experience......
My experience at this location was very relaxing. Staff was accommodating. Best experience was the Sweet Sleeper Bed.... ahhhhhh comfort! !! I will return.
February 12, 2013
Rated 5 out of 5 by Sparky1110 Wonderful Hotel!!!
Fantastic property and staff. In particular, the General Manager (Marie) is an extremely friendly and helpful person who made my stay much more enjoyable.
August 23, 2012
Rated 4 out of 5 by LilTiger Very good location in Brooklyn
This hotel was in a very good location to access everything we wanted to do and see in Brooklyn. It was not difficult to get to Manhattan either.
September 12, 2012
Rated 4 out of 5 by Dorowine Restaurant does not match hotel quality
Our party of 5 ate dinner at the Grubsteak Restaurant, and although the server was very nice, and the manager solicitous, the experience was a C-. There was loud techno-rock music playing in the half empty room, which was a huge disconnect from the tablecloth, roses, silver setting (although our tablecloth had a noticeable red wine stain from a previous occupant.) We asked the manager twice if he could turn down the awful music and he said he would 'see what he could do.' Huh? The music stayed the same volume throughout. The service was very very slow (15 minutes to get our drinks, 30 minutes to get our first course) even though the place was not nearly full. I think our waitress, kind but unschooled, might have been serving the whole room. The manager mostly chatted up the customers, without actually doing something constructive and helpful.
There was no check-back, even though there had been a mix up on the original order.
The total for our group of 5 was $227.00 for average food and minimal service.
The following day, we had breakfast at the IHOP nearby, and had impeccable service by a cheerful staff. We all remarked on the difference!
October 21, 2012
Rated 4 out of 5 by NEric No refrigerator
Room is small but generally good. There is no refrigator for my room type, that's really a surprise for me!
June 23, 2013
Rated 5 out of 5 by kltc kltc
Loved the security level on the elevator. The rooms were decorated beautifully.
July 15, 2013