Rated 1 out of 5 by UnhappyFOB Not Sheraton-level
Under-staffed, under-resourced, very poor execution of basics
August 19, 2013
Rated 4 out of 5 by N8VNYKR Great for the price
I'm a native New Yorker and have never had a reason to stay at a hotel because of family. However, due to death in my family I decided to so. Upon my search I found it incredibly hard finding a decent hotel with ok rates. Either the hotel had great rate and crappy rooms or service or vice versa. But I have to say that this hotel met both expectation. It was a Great stay! Not only was it in a great location (downtown bklyn) it was comfortable, the staff was nice and helpful, the room was clean, and the ammitities were a plus (gym and indoor pool). For the price, compared to other places, great place. I'd highly recommend it. Peace
August 15, 2013
Rated 4 out of 5 by Day85 Towels
Towels had a coffee smell. Not pleasant
August 14, 2013
Rated 4 out of 5 by PR1985 Great Value and Excellent Staff
The location of this hotel is awesome for those wanting to experience New York City without the cost of Manhattan. It is located near several subway stations that can take you anywhere in the city. There are shops, drugstores, restaurants and other amenities at walking distance. Rooms are clean, updated, quiet and comfortable.
August 13, 2013
Rated 5 out of 5 by Karly Lovely one-night stay on a busy Friday night
My husband, baby and I spent one night in the hotel, on a layover out of JFK. There was obviously a wedding, among other events, happening in the hotel, but we were given wonderful attention and service - as well as a surprisingly quiet corner room on the 6th floor! The neighborhood is full of shopping - a little hectic if you are not used to or prepared for the NYC pace - but very lovely streets, restaurants and shops only a short walk away. We would recommend this hotel for a nice Brooklyn stay.
August 13, 2013
Rated 5 out of 5 by Kremp1 Sheraton Brooklyn
We had a great week-end at the Brooklyn Sheraton. Would definitely recommend this Sheraton for your next visit. First time we stayed there and loved location and everything about hotel. Staff was extremely friendly and helpful. Hotel amenities were great and beds really comfortable. Loved having the club level for my family and would recommend you upgrade.
August 12, 2013
Rated 3 out of 5 by Bmayer Club level
Food and cleanliness was a joke!
August 5, 2013
Rated 4 out of 5 by MontrealerQC Good experience..again
We come to Brooklyn often and have adopted this hotel as our base.
Just a note to thank Elizabeth @ the F/D for her professionalism and good cheer.
Keep up the good work....clients do notice.
August 4, 2013
Rated 3 out of 5 by DMTOML Very Upset with Stay
I was very upset with my stay at the Sheraton Brooklyn. When I had made my reservations I made two requests upon my arrival into town. 1 - an early check in, and 2 - no down feathers in the room due to allergies. When I had arrived (after traveling throughout the night) my room was not ready and was told it would be about 20 minutes. I had to wait nearly 2 hours and ended up checking in at the regular check in time at 3 compared to the 1245 I had arrived at. I was told that the room was not ready because they had to change all the bedding , which was previously asked for in my reservation. When I entered my room there was a baby crib in there and I had to call and have it removed, delaying any rest I could get for my dinner meeting that evening. By the time I was settled and my room was "ready" I had to jump into the shower and leave for my dinner meeting that night, with little to no rest from traveling the entire night and morning. The next day I had awoke with a bloody nose and had gotten blood on my bedding. I had called the front desk and requested that when my room was made up for the bedding to be changed out due to the blood on the beding. The room was not cleaned up unti lafter 5 pm and the bedding was never changed out, making so I had to sleep with dirty sheets and comforter. It again, was not switched out the following day. Overall I was very disappointed with the housekeeping and my stay with the hotel. The parking ws very difficult to navigate, and was told I needed to park my vehicle at a parking lot, only to discover at check out that I could have used Valet parking. I also had difficulty when I needed directions and a cab. I chose the Sheraton due to the reputation of the hotel, but would consider twice before choosing this hotel agian.
August 2, 2013
Rated 5 out of 5 by CHRJ Great place to accommodate any need!
We were forced to book last minute and unexpectedly, and had our dog with us on top of that! The hotel staff were so gracious and helpful and made a bad situation great!
July 31, 2013
Rated 4 out of 5 by nycblackscorpio Downtown Brooklyn
This hotel is for you if you're looking for a great, ultra clean place without a ton of over-the-top amenities
July 30, 2013
Rated 4 out of 5 by Iowan56 Clean and comfortable
The hotel was very busy over July 4 weekend, but staff did their best to take care of guests, even with 3 wedding groups to take care of. Our only disappointment was no morning swim hours for exercise. Unscheduled restaurant closing was inconvenient.
July 25, 2013
Rated 3 out of 5 by Susu59 Great beds, bad housekeeping.
This was my first time staying in Brooklyn, I usually stay in the city. The beds were comfortable and as expected, however, my comforter had a black stain, housekeeping never came during the day. I phoned guest services at eight p.m. , my room was cleaned 30 minutes later. I was there a total of three days, and not once was my room vacuumed, or the linen changed. There were no trash liners so the cans were dirty from previous usage. My daughter dropped makeup on the floor and I had to clean it up that evening. I guess the bathroom floors are not mopped either.
July 25, 2013
Rated 5 out of 5 by supermom1 Nicest hotel in the area
As Brooklyn improves in this neighborhood, the Sheraton really helps by being a little oasis. It's attractive, clean and friendly staff! I would highly recommend it as a place to stay outside of NYC. The restaurant was not great, service was slow but hotel staff was super helpful and friendly.
July 23, 2013
Rated 2 out of 5 by NC0605 Hotel is okay
There are a lot of rules at this property that prevents SPG members from receiving the same benefits that are granted at other hotels in the SPG network.
July 23, 2013
Rated 3 out of 5 by LizzyLou Room was not ready when I arrived
i got there a half hour after the stated check in time and had to wait for 1 hour until my room was ready. This put a crimp in my plans because I was meeting with friends and couldn't even relax, show and and get changed. No recompense was made for my inconvenience.
July 22, 2013
Rated 1 out of 5 by Velara1 4 STAR HOTEL W. 1 STAR SERVICE
Starting from the front door to the doorman all the way into the reception, the front hotel staff was extremely rude and the word 'service' was the furthest from their mind because there was NONE.
Because of my flight, I arrived at the hotel at 2 am on a Friday night and the club next to the hotel was just letting out. There was so much commotions on the sidewalk, there was no one to greet us, guide us and we had absolutely no space to unload our luggage as we arrived.
To add insult to injury, the valet was simply too lazy to park my car and the hotel staff insisted I had to walk 2 1/2 blocks to the separate parking facility with my 3 year old toddler back to the hotel in the rain at 2.30 in the morning. After I had parked and walked 2 1/2 blocks back to the hotel carrying my 3 year old daughter, I saw the valet guy standing around in the lobby chatting with the reception staff having a good ol' time.
Even though I had called earlier in the day to make sure my room was reserved, I was placed in a basic level double room instead of the SPG level king room that I had reserved 10 days in advance.
Being an SPG member had absolutely NO meaning nor importance in this hotel. Having the reception staff smile and greet you is NON-EXISTENT here.
The next night, I was awakened at 3 am in the morning because there were people screaming, hollering and laughing very loudly in the hallway and when the operator was notified, they said they would send security but none appeared and the hallway festivities continued all the way past 4 am.
The hotel lobby was always overcrowded and when one of the elevators went out, it created a very long line for guests to get up to their floors.
Because the pool was on the 2nd floor, the elevators were often wet. Guests were not informed to get dry before entering the elevators and I had the pleasure of being in the elevator a few times with dripping wet guests heading back to their room which subsequently created a pool of water on the elevator floor.
Even though the price is generally lower than other Sheratons, overall, I would be more than happy to pay a bit more to get just the basic service. I DO NOT recommend this hotel and my family will never come back to the Sheraton Brooklyn New York.
July 21, 2013
Rated 5 out of 5 by Cherish56 Business Owner
The service deserves an A Plus! Breakfast was great. I loved the view of Brooklyn. The room selection exceeded my expectations. I will return and would like the same room each time.
Areas of improvement:
1. Need a small refridgerator
2. Need a small microwave oven
July 20, 2013
Rated 3 out of 5 by CalZ1 not what I expected
The hotel was not up to the expectation we have been used to for a Sheraton. The elevators were not available because the staff using the elevators kept overriding the access. One night we came in and there was vomit at the entrance way of one of the elevators. Our claim ticket for valet parking was never left off at the room as promised, we had to go and get it. The room was left mid cleaning with the maids carts left outside our room - good thing because we needed the supplies off the cart. Towels, paper cups, coffee etc. Overall, just not up to expectation at all.
July 20, 2013
Rated 5 out of 5 by Lauramacc Accommodating and Attentive
The staff at this hotel is really great. They have a perfect balance of attentive service and privacy.
July 19, 2013
Rated 4 out of 5 by cdbates stay for business
Staff is friendly and helpful. Rooms are nice size for NYC and clean. I love the beds! Very comfortable. Room service very fast. My wishes the club lounge on level 2 served the complimentary snacks/food until 8pm and the location was a little closer to the DUMBO area. Nice location for hopping on the subway to go to Manhattan.
July 19, 2013
Rated 4 out of 5 by kayjayp the hotel was nice and people helpful.
The hotel was well kept and neat. The folks at the front desk were kind and polite and helpful.
I would suggest this hotel to others coming to Brooklyn from out of town.
July 16, 2013
Rated 5 out of 5 by Tamara11 Perfect
The staff were wonderful and very helpful. My room was beautiful and I could see the Statue of Liberty from my window! Very close to subway and only 3 stops to Manhatten.
July 16, 2013
Rated 5 out of 5 by kltc kltc
Loved the security level on the elevator. The rooms were decorated beautifully.
July 15, 2013
Rated 2 out of 5 by lsc33 Disappointing
I had high expectation because of Sheraton's reputation. The comfortable bed and location were as expected. I had to wait more than 15 minutes for an elevator at 9:00am on a Saturday. 2 elevators were broken and I was told it is a chronic problem. My shower was not cleaned by the staff. The room was tidy but not clean. The staff was accommodating and empathetic but helpless to do more than take off the internet fee from my bill. Yes, they charge for internet.
July 14, 2013
Rated 4 out of 5 by Topspinslice Internet Service & room size
For the price of the room, I would expect to have free internet service in the room. The room with a king size bed was a little cramped.
July 8, 2013
Rated 4 out of 5 by jim21 Our stay in Brooklyn
Overall our stay in your hotel was satisfactory except at check-out when we found that the rate quoted via your web-site was lower than we were charged. I believe this was as a result of a change to our plans/reservation from 2 days to one. We were charged $249 for our stay on 6/30/2013 but our confirmed reservation was quoted at $179. I am working with the hotel management and SPG to resolve this issue.
July 2, 2013
Rated 4 out of 5 by Butler Good Stay
My stay at this Sheraton was really fine once again. Staff was attentive. Hotel busy with coming and going. Room was fine. One issue which was resolved very quickly. Bed, Bath, Temps, all very satisfactory.
Watch for rate changes, as they are wide swings. I got caught.
July 1, 2013
Rated 4 out of 5 by peter2263 Good hotel in good location
The hotel was very good and well positioned to get most places, especially Manhatten. and a reasonable walk to the water and the development there. Had good facilities. Would recommend the hotel. Staff were accomodating and everything was clean and neat. Club level is OK but probably not worth it unless you have a family with you. There is a Starbucks in the lobby which is sufficient. Only drawback were the elevators. Often had a long wait, especially at the lobby level. Probably due to a computer program that keeps elevators on certain floors.
July 1, 2013
Rated 5 out of 5 by Lauramacc Great for business
Sheraton Brooklyn is great for business travelers because the staff goes the extra mile to make you feel comfortable and happy.
June 28, 2013