Rated 4 out of 5 by MTsocki Anniversary weekend off to a a bad start, but ended much better!
We made reservations at a boutique hotel (Groupon) for Fri-Sun and didn't like the hotel, so we booked a last-minute reservation here for Sat. We're repeat customers and love it. We were going to stay at the 1st hotel for 1 night, but changed our minds so 2 reservations were made for this location. When we checked in, I made sure to let them know we wanted to stay in the same room both nights and to fix the reservation to reflect this. They said no worries, fixed the reservation, and told us to wait at the bar until the room was ready. We met Shon, the bartender, and he was funny and very personable! Soon thereafter, they came to get us and took us to our room….which was OCCUPIED! Not good. Thankfully nobody was in the room. Went back to the bar and waited for a new room to be prepared; they upgraded us to Club. Shon bought us a drink on the house and made us feel special. He mentioned that he was working room service the next morning and he made the best Bloody Mary's ever! We took him up on that challenge and he did not fail! We had a manager contact us mid-day on Saturday asking when we were checking out. Guess they didn't fix the reservation after all. I asked to speak to the GM; he called and I explained my displeasure of being checked into a occupied room AND the fact they didn't fix the reservation as originally advised. He apologized and next thing I know, Shon was knocking on the door with champagne and a basket of goodies! Being a past Starwood employee, I know glitches happen. So we took it in stride, but they went above and beyond to make us feel welcome. Personally, we think Shon made sure that happened and for that, we thank him and hope management knows what a gem they have with him on their staff!!!
January 2, 2014
Rated 3 out of 5 by cac2002 Not so Happy nrew Years Eve
The location is Great! The front desk staff was very friendly. Our positive experience ended there.
The hotel is dark and the lobby smells like cigarette smoke from staff and guests smoking in front of the lobby entrance. The hotel seemed dark and old.
The hot beverage machines were both broken in the club lounge. The cooler in the lounge did not keep beverages very cold. The pool area was being renovated at the time. The was no big deal. However, the dirty cloudy pool water was gross. Our bath room was not cleaned from prior our arrival. There were dirty towels and only one clean towel in the bathroom when we arrived. We called to order additional towels for both of the rooms that we booked. Only one of the requests was partially filled. We only received hand towels and wash clothes. The great location is the only reason to stay at this hotel,
January 2, 2014
Rated 1 out of 5 by KPfamily Very disappointing
Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience.
December 31, 2013
Rated 2 out of 5 by ScottVA Outdated Sheraton
Had a company function in Baltimore for the evening and followed the lead from a few other co-workers and booked the Sheraton. I did not experience anything in the hotel except the room and common areas, but everything I noticed (carpet, decorations, etc..) were out of date and worn.
December 18, 2013
Rated 5 out of 5 by MEAH A lovely experience
I was in Baltimore for a conference. I chose the Sheraton for convenience and because I trust the brand. I stayed four nights and enjoyed it very much. The hotel was full so I was upgraded to the Club Level, a very nice perk. Since I live within 40 miles I hope to return for a fun occasion. Staff were great, room view was enviable, service was excellent. My only suggestion would be to enlarge the pool for lap swimming. Thanks to all for making a busy time so comfortable.
November 30, 2013
Rated 2 out of 5 by Philadelphian An unpleasant facility
Not up to general Sheraton standards. The building is bunker-like and unappealing, the restaurant, bar, and lobby areas surprisingly meager. Proximity to the convention center, Inner Harbor, and Camden Yards are excellent--and one gets the sense that it is the latter that is the hotel's main selling point. A minor complaint: web-site says rooms feature bathrobes, so I didn't pack one. There was none, and I asked at the front desk for a robe, was assured one would be sent up to my room. After two failed attempts I gave up.
November 27, 2013
Rated 5 out of 5 by SkiMom Sheraton Inner Harbor in the heart of Baltimore
I am a frequent business traveller and would recommend this hotel for both business and leisure travel. Comfortable bed, good food, great staff, clean room.
November 22, 2013
Rated 5 out of 5 by Lisa0220 Really Impressed
I am a platinum member of another brand of hotels and so this was my first stay with a Starwood brand hotel. I don't know if this amenity is across all the Starwood brands, but I had a recycling recepticle in my room. I am very environmentally conscious and this was one of the simple things that really made me happy. Thanks for being green.
November 22, 2013
Rated 4 out of 5 by KimmieH Would stay again
Very nice hotel, friendly staff
November 18, 2013
Rated 2 out of 5 by fleetway Trouble with communication
While adding an addional room onto a reservation at the last minuet with the hotel was very easy, there was an issue upon checking in. I made the reservation using the number listed on the website, and asked after giving the credit card infomation for the reservation if I would need the card upon checking in, because I was coming down seperately and I would not have it upon arriving, however I would have it the next day or at checkout. I was told this would not be an issue and to not worry about it. Upon arriving the front desk staff was very rude and demanded the credit card, and I was told they could not do anything for me unless I had the credit card. In the future I'd appreciate accurate communication in the unlikely event that I stay at this chain again.
November 18, 2013
Rated 2 out of 5 by FCC100 Unpleasant Staff
My company stayed at the Sheraton Inner Harbor. We had a very difficult time checking into our rooms and the staff was very unhelpful and unpleasant towards us. The rooms were spacious and great, but the experience we had with the staff would deter us from staying at this hotel again.
November 18, 2013
Rated 4 out of 5 by kpark315 Great staff
Comp upgrade for my one night, very appreciated with hotel's sold out status. club was decent, but wish there was signage on what the foods actually were rather than smelling and tasting to figure it out.
November 18, 2013
Rated 5 out of 5 by Sharilee10 Everything was lovely.
Everything about this hotel was nice. The staff was very attentive and helpful, the room was nice, and I enjoyed my stay.
November 16, 2013
Rated 1 out of 5 by Jerry2345 Wanted to pack up and leave, but had a conference.
I was very unsatisfied with my stay and would not stay at Sheraton again. It was a shame because the local it great. Here are a few reasons:
1- when approached the front desk to check in, staff made us feel like we were bothering them. Also didn't care to call us when our luggage arrived late from the airport (was lost) We had to go down and ask one of the door guys and they helped us.
2- Room was dirty. Floor looked like it had not been touched. Dirty top covering of bed. Window ledge was caked with dust (beautiful view, but when I pulled back curtain it was not pretty). I would suggest a deep clean.
3-Requested a few extra towels, took an hour and a half and another phone call.
4-Workout room was dirty, dusty and lacked items stated in the "new and improved facility."
5-Overall unclean, finger prints all over front doors, and shining fixtures. Didn't want to touch a thing.
Positive, shining hope... the best part was the door staff, the guys were friendly and kind, didn't know much about local coffee shops or food, but sweet guys.
Also, the conference workers were so nice and provided great service. They all worked hard and did their job well. Kudos to door staff and conference workers, they saved the 5 days we had to be the hotel.
November 14, 2013
Rated 5 out of 5 by Ron217 Sheraton Baltimore was above average
Tina, at the front desk, was very friendly and accommodating and professional. The bell hops were helpful and directed us to a wonderful place for dinner.
November 11, 2013
Rated 3 out of 5 by Patti1625 Cleanliness of Room
The room overall was fair/average. It would have been nice to have a mini fridge.
The bathroom smelled of mildew. The shower tiles did have quite a bit of mildew as well as the caulking around the around the tub. In my opinion, there should have had a fan/vent to help prevent the mildew issues.
November 11, 2013
Rated 4 out of 5 by Marg52 This hotel is in a great location
We enjoyed this modern clean hotel. The staff were friendly and helpful. We enjoyed the very comfortable beds and pillows. We would have liked to have a safe in the room, also a telephone book would have been helpful. We would also have enjoyed a hot tub in the hotel.
November 8, 2013
Rated 4 out of 5 by KAYKAYKAY Clean hotel
I was very happy with the service and cleanliness of the hotel. I only wish that they offfered a free continental breakfast and free parking.
November 6, 2013
Rated 5 out of 5 by CambridgeTraveler Perfect Location, Nice Views
What a great place to stay to explore the Inner Harbor area within Baltimore. Nice rooms, great service, and everything in walking distance. I had sweeping views of Camden Yards out the window.
October 29, 2013
Rated 4 out of 5 by LJHC Clement Stay - 10/20/2013
Had a great experience from the valet to houskeeping. You valet staff really set the tone for excellent service.
October 22, 2013
Rated 4 out of 5 by Abouomar very good hotel and great location
I really engoyed my stay at Sheraton Inner Harbor. the hotel is elegant and very clean and the location is amazing. staff were very friendly and responsive, either at rhe front desk or at the Cliub lounge, specially Mary, I relly thank her. My room had a nice view of harbor and city. the only thing is that the pool was too deep for my little kid (4 year) who was anxious to take a dip into the warm water, but Alas!
October 21, 2013
Rated 5 out of 5 by theprofessionalone71 Customer service was GREAT!!
From the time I checked in, to room service, to the restuarant, to housekeeping and the lobby area I experienced the greatest customer service ever.
October 21, 2013
Rated 5 out of 5 by JosephR24 Exceptional Service
As a Platinum Ambassador I stay at many SPGs every year (100+). This property always exceeds my expectations in all categories. The staff are friendly, attentive, and willing to bend over backwards to make their guests happy.
Le'Roy Smith truly understands the hospitality industry and makes the most important customers in the SPG program feel valued. I called him when I made my last reservation to get an idea of occupancy during my stay and if a suite would be available. Not only was I upgraded but he called me at noon the day I was checking in to let me know my suite was ready early if I needed it. Once I arrived, he promptly sent a basket of snacks and beverages (products not available in the club lounge) to my room.
Starwood corporate should take note, this is the level of treatment that will keep your most loyal customers at 100+ nights per year. If only Mr. Smith could be cloned and sent to every property.
October 15, 2013
Rated 5 out of 5 by KDP82 Clean, Comfortable, and Courteous
This hotel met all of my expectations. All of the staff were friendly and professional.
One of the best things about my stay was that I felt like the hotel was well cleaned and maintained. There was even a pleasant aroma everywhere.
I also found it easy to come and go. There was always a taxi ready. Even in the lobby there was always one elevator ready, open, and waiting. Perfect.
The only downside was that when I asked for directions the gentleman didn't seem too confident.
October 14, 2013
Rated 3 out of 5 by marathonvisit Hotel Amenties
No room newspapers in the morning, paid Wifi, $3 courtesy coffee all for a premium hotel rate -- outstanding.
October 14, 2013
Rated 5 out of 5 by Kristen1234 Great location, rooms
Great location and the rooms were really nice.
October 13, 2013
Rated 4 out of 5 by Keith59 Take the Bad with the Good
First, I want you to know, we are Owner's in the Starwwod family, so we only stay at Starwood Hotels. On arrival at Sheraton Inner Harbor, the first thing we see is a Valet desk with the prices to PARK, self or Vallet. We just asked a simple question, do we have to pay for parking if we are staying here? The responce was, YES YOU DO! Very harsh, and NOT Freindly at all! First of all I am Disabled, and can't walk very far, so I had to ask if I park it myself, is it very far to get back to the front desk? Not that far, but it would be better if we parked it for you! I decided to park my self, went all the way to 5th floor to find a spot. Wasn't to bad of a walk to front desk. As I was approching the front desk, my wife had already started checking us in, and the young lady at the front desk knew I was NOT a Happy Camper! I told her, if your going to charge for parking, you should let us know when we make a reservation on line! Or include it in the price of the room. I even showed them my Disability card, and they said they don't recognize disability people and have no discounts for them. She did however lower the price to $20 per day for parking, and upgraded us to the Club floor. That made the difference rate there, of course we know that is there policy if your unsatisfied with your first room choice, it was still nice that she did that for us. Now for the GOOD stuff, even though I am Disabled, I found the location was within walking distance of Inner Harbor, and we got an all day pass for the water taxi so we could explore all of Inner Harbor. SO I would say the Location was Great! The food was Great, and as ALWAYS the Beds are UNBEATABLE!!!
October 11, 2013
Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 5 out of 5 by Denk Great location and features
We enjoyed our stay, although it was only one night. The Club lounge was great. The staff their were great. The only improvement is the front desk staff. They were not overly friendly nor were they that helpful.
October 8, 2013
Rated 5 out of 5 by MHD10 Great experience
What a great accommodation we received! We brought a very young child with us and felt just like home. I would definitely recommend the Sheraton Inner Harbor to everyone.
October 8, 2013