Rated 3 out of 5 by kylekann Good rooms, poor food, not enough amenities
The room was the comfort of sheraton you expect. However, the food in the orioles grille was nothing more than frozen prepared items that were incredibly overpriced. There is no coffee service or even for sale in the lobby. No lobby bar. They require bellman service to get a luggage cart. This sheraton was simply not as nice as Ive stayed in most major cities.
March 17, 2014
Rated 3 out of 5 by cac2002 Not so Happy nrew Years Eve
The location is Great! The front desk staff was very friendly. Our positive experience ended there.
The hotel is dark and the lobby smells like cigarette smoke from staff and guests smoking in front of the lobby entrance. The hotel seemed dark and old.
The hot beverage machines were both broken in the club lounge. The cooler in the lounge did not keep beverages very cold. The pool area was being renovated at the time. The was no big deal. However, the dirty cloudy pool water was gross. Our bath room was not cleaned from prior our arrival. There were dirty towels and only one clean towel in the bathroom when we arrived. We called to order additional towels for both of the rooms that we booked. Only one of the requests was partially filled. We only received hand towels and wash clothes. The great location is the only reason to stay at this hotel,
January 2, 2014
Rated 4 out of 5 by BJandTP Harborview if you lean against the window
First, the hotel was nice. Our room was very nice and clean. The view was okay, but when it says harbor view, I expected to be able to see it looking straight out of the window, not leaning against the window. Second, the sports bar was ridiculous. $25 for 2 martinis, come on. Third, the parking garage. Didn't realize until I got home that someone hit my truck. Will I stay there again, maybe. The club lounge was cool, only had breakfast, but it was nice.
October 11, 2012
Rated 4 out of 5 by FARI91 location, rooms
great location, comfortable room
April 19, 2014
Rated 5 out of 5 by bluevamagnolia Nice location
I loved the hotel All staff were extremely friendly and helpful. Accommodations nice as well as amenities. Close to all events we attended. Few minor complaints. dust on lamp, lamp shade old and had a tear should be replaced. Smudges on furniture and info brochures looked greasy. Bathroom needed an exhaust fan to aide with steam issue. Beds and linens great. Lastly thought the room had a mini fridge. My fault I guess for not checking this out closer.
April 22, 2013
Rated 4 out of 5 by DH57 Weekend Away
My wife, the school teacher, and I desired a weekend away from home and chores. This hotel provided both comfort and proximity to casual walking around the Baltimore Inner Harbor. Our time in the room was relaxing, our time in the lounge was fun and our time in the restaurant for breakfast was unhurried and satisfying. We'll be back when the demands of daily life in turn demand our "springs" be again unwound, and our confidence re-charged.
September 23, 2013
Rated 3 out of 5 by LA222 Terrible night's sleep
I loved the view from my room's window. Camden Yards and M&T Bank out one window and the inner harbor out the other. The location can't be beat. The bed was beautifully made up. However, we found a sticky spoon on the floor, which was gross. The sheets were incredibly scratchy, and the comforter was beyond lumpy. Didn't get that luxurious sinking-into-the-bed feeling I was hoping for. If it wasn't for that, I would recommend this hotel.
September 23, 2013
Rated 5 out of 5 by BUBBY723 STARWOOD
I am an owner of timeshare with Starwood and have come to expect excellence in accommodations
Unfortunately, I was only at the hotel overnight for a symposium and did not get to enjoy or see any Baltimore attractions.
Maybe next time.
March 31, 2014
Rated 4 out of 5 by MrsTHS Better than expected but needs an overhaul
We really didn't expect much from this hotel but were pleasantly surprised by the cleanliness of our room, the cool view of Baltimore and the stadiums, the pleasant staff, and the gym. The lobby, however, needs to be redone significantly as it is very 80's. As should the outside facade which is imposing and unattractive. The pool is hideous but we didn't care about that. But again, the people were nice and helpful and our room was nice.
April 15, 2013
Rated 4 out of 5 by Nikki718 nice hotel
the elevators were not always working and when riding on them, they were a little jumpy and not very smooth. A few times when I got to my floor or the lobby, the elevator door would not open and I had to press "open door" several times before it did. The mattresses were comfortable, but very firm. It is an older hotel, but in overall good condition. I loved the fact that we could get a late checkout until 4pm with no extra charge!
April 21, 2013
Rated 4 out of 5 by LouisianaGirl Hotel is great - maid service not so great.
My stay was wonderful except for the maid service. I love that the hotel is green. The front desk and bell men were friendly and helpful. They offered suggestions and answered all questions asked. The maid service was the worst I have ever had. They came once during our 5 day stay to clean and only cleaned the bathroom partially. The other days we asked for towels only. The last day we asked for towels, but didn't recieve them.
July 15, 2013
Rated 5 out of 5 by babz03 This hotel was very comfortable
Good location to attractions, loved the skywalk connected to convention center, the beds were so comfortable...great for my back. :)
April 7, 2014
Rated 3 out of 5 by Flyer83 Standard Starwood Property in Baltimore Harbour
Stayed at this hotel in April.
Comfortable beds and modern bathroom.
Staff very slow to respond to anything. Called for my dry cleaning to be return to my room, and after three calls the laundry finally arrived after 50 mins has to be an all time worst for any Starwood property. Order room service the evening I arrived after a long flight at the hotel, and again it took over 40 mins with the food being warm to the fries being cold. In addition as if I should of known better I went to their restaurant on the second level for breakfast, and again I wish I did not bother was given a table that was dirty. I order a protein shake to go, which was good but the restaurant is very dated, and you know not to stay when they also give you a dirty coffee cup from another table. The server eventually apologise for the person who gave it to me.
The manager apologise to me for the dry cleaning not being clean, however it was very automated response of I will talk to my staff, quite simply not good enough. I shall not be booking at this hotel ever again.
The room is fine for what the purpose of sleep however don't expect much more if you also require service.
April 8, 2014
Rated 3 out of 5 by MDLPHD Very Poor Lighting
My room was very dark and even with all the lamps on the room was too dark to work or read the newspaper. The energy efficient lights provided insufficient lighting. One lamp had one bulb missing. The room was very dusty and very cold no matter how high I turned up the heat. You could feel cold air coming in while sitting at the desk.
March 2, 2014
Rated 4 out of 5 by Abouomar very good hotel and great location
I really engoyed my stay at Sheraton Inner Harbor. the hotel is elegant and very clean and the location is amazing. staff were very friendly and responsive, either at rhe front desk or at the Cliub lounge, specially Mary, I relly thank her. My room had a nice view of harbor and city. the only thing is that the pool was too deep for my little kid (4 year) who was anxious to take a dip into the warm water, but Alas!
October 21, 2013
Rated 4 out of 5 by SandKin14 In the Heart of Baltimore
Downtown Baltimore has really developed in the last ten years -- many good restaurants in easy walking/cab distance, along with access to the art museums. As for the room -- very comfortable and with a nice view. I love the orange scented shampoo -- I hope it never changes!
March 15, 2014
Rated 4 out of 5 by Ebak1234 Lobby challenges
While the lobby is a bit dated, it was clean. However - if a property is going to put flowers in the lobby, they should be in clean water, and not dried out and tired looking. It projects a 'we try but not too hard' image. Staff was very good - never heard 'it's not my job' when we asked for things from various team members. Go take a look at those flowers - I am sure the same orange marigolds are still there.
August 27, 2013
Rated 5 out of 5 by KathyD Excellent choice for Johns Hopkins patients
I am recovering from a serious neuro-muscular disease and receiving frequent medical treatment at Johns Hopkins. The management and staff of the Sheraton go out of their way to assist my family and myself. They also have a great rate for us. The hotel is elegant and the rooms are extremely comfortable and in a super location. I am a returning guest.
February 15, 2014
Rated 5 out of 5 by Rdhdamy Friendly and pleasant environment
Staff was extremely courteous and helpful. Facilities were top notch.
April 7, 2014
Rated 5 out of 5 by Harpersmom Soooo amazing!!!!
Wow! I can't say enough about our stay. We went with our 2 year old daughter to celebrate my husbands birthday. The man checking us in (signed our parking ticket as JEB), was fabulous. He made our stay perfect. Every staff member that we ran into was over the top great! The member club was wonderful and the buffet breakfast was the perfect way to start our day! Thanks Sheraton! We can't wait to come back!!!!
June 9, 2013
Rated 4 out of 5 by roeeshot Desk stuff was excelent
The stuff at the front desk was friendly & helpful throughout our stay. I had to use the safety deposit boxes daily & they were very accommodating.
I wish the hotel had better maintenance for the safes - they were in horrible condition! I would also have wished that bigger safes were available, I had to use 3 small Boxes for all my valuables. I think a small lock box in the room is also needed.
November 18, 2012
Rated 5 out of 5 by Jefft5301 Really took care of our needs
We were in Baltimore for my brother's surgery at Johns Hopkins. This wonderful hotel with an excellent staff took care of our every need, reducing our stress the night before his brain surgery. Having a hotel of this caliber offer a discount to families in times like these is comforting and re-assuring. It's policies like this that will bring me back to Sheraton again and again in the future.
September 12, 2013
Rated 4 out of 5 by Dee10021 Lobby, Orioloes restaurant
The flowers in the lobby were dead/dying which set a terrible first impression & which caught my attention every time I passed through the lobby. It was v surprising that no member of staff took responsibility for this eyesore. The temperature in the restaurant was frigid. When I mentioned it to waitress, she agreed & bad-mouthed the supervisor. Waitress was also unfamiliar with the menu.
October 3, 2013
Rated 5 out of 5 by Know2013 Excellent Customer Service!
We stay at Starwood properties very frequently and have never been disappointed. The Inner Harbor location was the first hotel visit with our infant daughter. Everyone at the hotel was so accomadating. Held the door for us when pushing the stroller, offered us a crib, and made us feel so welcomed! Great stay and awesome people that work there! We will definitely visit this hotel again!
September 10, 2013
Rated 4 out of 5 by Walker321 Staff is great!
All the staff were extremely helpful and friendly. They definitely helped put the "charm" in my Charm City experience. The skywalk gives you easy access to many attractions, as well as, the convention center.
March 17, 2014
Rated 4 out of 5 by Happystay A great stay
Great hot water and shower pressure, nice heat & air conditioning equipment, we ordered a refrigerator for the room and got it, restaurant staff at the Oriole Grille were great, food was great. The only thing that would have made this stay 'Excellent' would be expensive chocolates on my pillow and fresh flowers in the room. Other than these 2 items, my stay was great, thank you!
March 17, 2013
Rated 5 out of 5 by JosephR24 Exceptional Service
As a Platinum Ambassador I stay at many SPGs every year (100+). This property always exceeds my expectations in all categories. The staff are friendly, attentive, and willing to bend over backwards to make their guests happy.
Le'Roy Smith truly understands the hospitality industry and makes the most important customers in the SPG program feel valued. I called him when I made my last reservation to get an idea of occupancy during my stay and if a suite would be available. Not only was I upgraded but he called me at noon the day I was checking in to let me know my suite was ready early if I needed it. Once I arrived, he promptly sent a basket of snacks and beverages (products not available in the club lounge) to my room.
Starwood corporate should take note, this is the level of treatment that will keep your most loyal customers at 100+ nights per year. If only Mr. Smith could be cloned and sent to every property.
October 15, 2013
Rated 5 out of 5 by JoeB123 Great hotel
Great hotel for attending a conference
March 31, 2014
Rated 3 out of 5 by Livingthedream1 The pros and cons of Inner Harbor Hotel
The cons: The floors were sticky & stained in my room, there was barely any water pressure in the shower in the morning, the towels felt like sand paper, there weren't enough electrical outlets & there should be a mirror by the desk so I could get ready as my husband was using the bathroom. The pros: the staff was ever so friendly, the bed was amazing & location was great!
January 25, 2013
Rated 5 out of 5 by Coach7 Convenient Location
The hotel was easy to find from the highway. Our family enjoyed the convenience of walking distance to Camden Yards and the Inner Harbor. The room was very clean but a little small for a family of four. The beds were comfortable although only full size. We all like the fresh, cold water available in the lobby! The staff was courteous. We would definitely stay here again!
September 14, 2013