Rated 4 out of 5 by kpark315 Great staff
Comp upgrade for my one night, very appreciated with hotel's sold out status. club was decent, but wish there was signage on what the foods actually were rather than smelling and tasting to figure it out.
November 18, 2013
Rated 5 out of 5 by Sharilee10 Everything was lovely.
Everything about this hotel was nice. The staff was very attentive and helpful, the room was nice, and I enjoyed my stay.
November 16, 2013
Rated 1 out of 5 by Jerry2345 Wanted to pack up and leave, but had a conference.
I was very unsatisfied with my stay and would not stay at Sheraton again. It was a shame because the local it great. Here are a few reasons:
1- when approached the front desk to check in, staff made us feel like we were bothering them. Also didn't care to call us when our luggage arrived late from the airport (was lost) We had to go down and ask one of the door guys and they helped us.
2- Room was dirty. Floor looked like it had not been touched. Dirty top covering of bed. Window ledge was caked with dust (beautiful view, but when I pulled back curtain it was not pretty). I would suggest a deep clean.
3-Requested a few extra towels, took an hour and a half and another phone call.
4-Workout room was dirty, dusty and lacked items stated in the "new and improved facility."
5-Overall unclean, finger prints all over front doors, and shining fixtures. Didn't want to touch a thing.
Positive, shining hope... the best part was the door staff, the guys were friendly and kind, didn't know much about local coffee shops or food, but sweet guys.
Also, the conference workers were so nice and provided great service. They all worked hard and did their job well. Kudos to door staff and conference workers, they saved the 5 days we had to be the hotel.
November 14, 2013
Rated 5 out of 5 by Ron217 Sheraton Baltimore was above average
Tina, at the front desk, was very friendly and accommodating and professional. The bell hops were helpful and directed us to a wonderful place for dinner.
November 11, 2013
Rated 3 out of 5 by Patti1625 Cleanliness of Room
The room overall was fair/average. It would have been nice to have a mini fridge.
The bathroom smelled of mildew. The shower tiles did have quite a bit of mildew as well as the caulking around the around the tub. In my opinion, there should have had a fan/vent to help prevent the mildew issues.
November 11, 2013
Rated 4 out of 5 by Marg52 This hotel is in a great location
We enjoyed this modern clean hotel. The staff were friendly and helpful. We enjoyed the very comfortable beds and pillows. We would have liked to have a safe in the room, also a telephone book would have been helpful. We would also have enjoyed a hot tub in the hotel.
November 8, 2013
Rated 4 out of 5 by KAYKAYKAY Clean hotel
I was very happy with the service and cleanliness of the hotel. I only wish that they offfered a free continental breakfast and free parking.
November 6, 2013
Rated 5 out of 5 by CambridgeTraveler Perfect Location, Nice Views
What a great place to stay to explore the Inner Harbor area within Baltimore. Nice rooms, great service, and everything in walking distance. I had sweeping views of Camden Yards out the window.
October 29, 2013
Rated 4 out of 5 by LJHC Clement Stay - 10/20/2013
Had a great experience from the valet to houskeeping. You valet staff really set the tone for excellent service.
October 22, 2013
Rated 4 out of 5 by Abouomar very good hotel and great location
I really engoyed my stay at Sheraton Inner Harbor. the hotel is elegant and very clean and the location is amazing. staff were very friendly and responsive, either at rhe front desk or at the Cliub lounge, specially Mary, I relly thank her. My room had a nice view of harbor and city. the only thing is that the pool was too deep for my little kid (4 year) who was anxious to take a dip into the warm water, but Alas!
October 21, 2013
Rated 5 out of 5 by theprofessionalone71 Customer service was GREAT!!
From the time I checked in, to room service, to the restuarant, to housekeeping and the lobby area I experienced the greatest customer service ever.
October 21, 2013
Rated 5 out of 5 by JosephR24 Exceptional Service
As a Platinum Ambassador I stay at many SPGs every year (100+). This property always exceeds my expectations in all categories. The staff are friendly, attentive, and willing to bend over backwards to make their guests happy.
Le'Roy Smith truly understands the hospitality industry and makes the most important customers in the SPG program feel valued. I called him when I made my last reservation to get an idea of occupancy during my stay and if a suite would be available. Not only was I upgraded but he called me at noon the day I was checking in to let me know my suite was ready early if I needed it. Once I arrived, he promptly sent a basket of snacks and beverages (products not available in the club lounge) to my room.
Starwood corporate should take note, this is the level of treatment that will keep your most loyal customers at 100+ nights per year. If only Mr. Smith could be cloned and sent to every property.
October 15, 2013
Rated 5 out of 5 by KDP82 Clean, Comfortable, and Courteous
This hotel met all of my expectations. All of the staff were friendly and professional.
One of the best things about my stay was that I felt like the hotel was well cleaned and maintained. There was even a pleasant aroma everywhere.
I also found it easy to come and go. There was always a taxi ready. Even in the lobby there was always one elevator ready, open, and waiting. Perfect.
The only downside was that when I asked for directions the gentleman didn't seem too confident.
October 14, 2013
Rated 3 out of 5 by marathonvisit Hotel Amenties
No room newspapers in the morning, paid Wifi, $3 courtesy coffee all for a premium hotel rate -- outstanding.
October 14, 2013
Rated 5 out of 5 by Kristen1234 Great location, rooms
Great location and the rooms were really nice.
October 13, 2013
Rated 4 out of 5 by Keith59 Take the Bad with the Good
First, I want you to know, we are Owner's in the Starwwod family, so we only stay at Starwood Hotels. On arrival at Sheraton Inner Harbor, the first thing we see is a Valet desk with the prices to PARK, self or Vallet. We just asked a simple question, do we have to pay for parking if we are staying here? The responce was, YES YOU DO! Very harsh, and NOT Freindly at all! First of all I am Disabled, and can't walk very far, so I had to ask if I park it myself, is it very far to get back to the front desk? Not that far, but it would be better if we parked it for you! I decided to park my self, went all the way to 5th floor to find a spot. Wasn't to bad of a walk to front desk. As I was approching the front desk, my wife had already started checking us in, and the young lady at the front desk knew I was NOT a Happy Camper! I told her, if your going to charge for parking, you should let us know when we make a reservation on line! Or include it in the price of the room. I even showed them my Disability card, and they said they don't recognize disability people and have no discounts for them. She did however lower the price to $20 per day for parking, and upgraded us to the Club floor. That made the difference rate there, of course we know that is there policy if your unsatisfied with your first room choice, it was still nice that she did that for us. Now for the GOOD stuff, even though I am Disabled, I found the location was within walking distance of Inner Harbor, and we got an all day pass for the water taxi so we could explore all of Inner Harbor. SO I would say the Location was Great! The food was Great, and as ALWAYS the Beds are UNBEATABLE!!!
October 11, 2013
Rated 2 out of 5 by Keyser Hidden fee's and it's DIRTY
When making reservation I asked if parking was free and was told yes. When we checked into the hotel we were charged parking at a rate of $27.50 per night. The room had a layer of dust on the very worn furniture, the toilet had never been cleaned from last guest, tried to get unto Wifi to find a $12.95. The only good thing was the location. If you have an alternative fine another hotel. Also the staff could have cared less that we had been lied too.
October 9, 2013
Rated 5 out of 5 by Denk Great location and features
We enjoyed our stay, although it was only one night. The Club lounge was great. The staff their were great. The only improvement is the front desk staff. They were not overly friendly nor were they that helpful.
October 8, 2013
Rated 5 out of 5 by MHD10 Great experience
What a great accommodation we received! We brought a very young child with us and felt just like home. I would definitely recommend the Sheraton Inner Harbor to everyone.
October 8, 2013
Rated 5 out of 5 by jonigolf Great experience
Overall great experience, I found the rooms to be a little dark, more lighting would be great. Beds were WONDERFUL.
October 4, 2013
Rated 4 out of 5 by Dee10021 Lobby, Orioloes restaurant
The flowers in the lobby were dead/dying which set a terrible first impression & which caught my attention every time I passed through the lobby. It was v surprising that no member of staff took responsibility for this eyesore. The temperature in the restaurant was frigid. When I mentioned it to waitress, she agreed & bad-mouthed the supervisor. Waitress was also unfamiliar with the menu.
October 3, 2013
Rated 4 out of 5 by SPGLifer05 Still a Great Inner Harbor Location
Depite being a block off the harbor the Sheraton is perfectly placed and is connected to both the convention center and the sky walks that let you get to the harbor without getting near the traffic. Upgrades have been nice and the club level coffee options exceeded expecations.
September 27, 2013
Rated 5 out of 5 by jayhawk1998 Great stay
We thoroughly enjoyed our stay. Not only did the room meet our expectations, but the staff was all very kind and helpful, and the banquet facilities were amazing. Top notch all around! The only issue we had was that the pillows were way too thick - but that is personal preference! :)
September 26, 2013
Rated 3 out of 5 by LA222 Terrible night's sleep
I loved the view from my room's window. Camden Yards and M&T Bank out one window and the inner harbor out the other. The location can't be beat. The bed was beautifully made up. However, we found a sticky spoon on the floor, which was gross. The sheets were incredibly scratchy, and the comforter was beyond lumpy. Didn't get that luxurious sinking-into-the-bed feeling I was hoping for. If it wasn't for that, I would recommend this hotel.
September 23, 2013
Rated 4 out of 5 by DH57 Weekend Away
My wife, the school teacher, and I desired a weekend away from home and chores. This hotel provided both comfort and proximity to casual walking around the Baltimore Inner Harbor. Our time in the room was relaxing, our time in the lounge was fun and our time in the restaurant for breakfast was unhurried and satisfying. We'll be back when the demands of daily life in turn demand our "springs" be again unwound, and our confidence re-charged.
September 23, 2013
Rated 5 out of 5 by Gort2 Trip
The hotel and staff met all of our expectations. In addition, there's location, location, location.
September 22, 2013
Rated 5 out of 5 by GusGentner Sheraton Inner Harbor Baltimore
My favorite hotel in downtown Baltimore. The staff, amenities and convenient location are perfect!
September 21, 2013
Rated 3 out of 5 by PackPM Could be better
I selected Sheraton based on past experience of a better overall experience when attending a conference. However, a few areas need improvement. In the room, the shower escutcheon ring kept falling off. The cold water side of the sink faucet was stripped so you had to estimate how to turn it off. Other than that, the room was clean, pillows excellent, staff very courteous and helpful. Biggest disappointment is that you charge a fee for wi-fi, which is kind of an insult.
September 20, 2013
Rated 4 out of 5 by 5617 Always a pleaser!
I've never been disappointed in this hotel at this location! The staff was great, the service was superb. The pool was closed without warning and the pads for deckchairs put someplace I'm sure for when it drizzled but not accessable after. None of that was a deal breaker for us!
September 17, 2013
Rated 3 out of 5 by puck1793 gym/staff
I love staying at this hotel for the convenience and for the amenities. The fact there is a Morton's in it is a big factor. I was greeted at the front desk by a nice person. I told them I was using points for my platinum amenity. There was no effort to see if there was a better room available via upgrade, which I believe as a platinum member should be standard. The room itself was good. The staff at Mortons was excellent both Michelle and the two Mark's that worked the bar for very nice and made it enjoyable. I ate at Morton's three nights. My main issue was the gym, particularly the cardio area. There was about 5 treadmills, a lifecycle and elliptical. Only one of the treadmills had a working tv and the one that did, the volume didn't work and the closed captioning didn't work either. I think they need to look at the cardio area and make sure each machine works and that the tv and volume and cc work on each one. Overall the stay was ok with the exception of the platinum recognition and gym.
September 15, 2013