Rated 3.7 out of 5 by 219
Rated 2 out of 5 by henriquefd Horrible customer service and outdated facilities
I have checked in on 28th dec/2011 and checked out 01 jan/2012. The Hotel was full!
Check in was easy and staff was friendly, but they decided to reform the hotel during high season. The reform was going on at the 19th floor, but I was at the 17th floor and it was so loud it sounded like it was happening inside my room! It was fromt 10am to 6pm, every single day! Considering this was happening on the 19th floor and I was on the 17th floor, I imagine that, at the very least, they shouldn't put anyone between the 17th and 21st floors! Or give a huge discount to those who stayed in such rooms and only put guests there AFTER a warning DURING CHECK IN!
The management of the hotel displayed how poorly they think of their guests and how they are willing to cash in at any costs.
I called them very upset demanding to change my rooms and they tried to stay polite, saying they were very sorry but that the hotel was full! THis is unacceptable! I will upload the video I filmed with my cell phone and try to post a link here. It is beyond belief how they tortured a lot of guests that way.
Other than that, the rooms were dusty, the room looked outdated, the bathroom was clean but showed clear signs of aging and the towels were of 3 stars quality.
The breakfast was regular. Nothing amazing. The scrambled eggs were always cold, though. And the orange juice tasted like industrialized juice. Didnt taste natural.
The concierge was helpful, but understaffed for high season. I also hated that I left a message in the concierge for my city tour guide, warning I wouldn't be attending in the morning but would rather do the city tour in the afternoon and the city tour guide didn't receive that message.
The Wi-fi internet signal was weak and the internet was expensive.
The hotel also seem to want to charge you for everything.
The prices at the mini bar were also unecessarily expensive. Leaves a bad impression. I know mini bar food is supposed to be expensive, but when charge too much, it looks greedy and doesn't leave a nice impression.
The hotel also lacks a good restaurant. If you are tired and want to have lunch or dinner in the hotel, you are left with eating at the buffet at the same restaurant you had breakfast, or ordering an expensive room service.
The other restaurant that was supposed to serve dinner and lunch was almost never working.
Best thing in the hotel, to be honest, it the soap. Very creamy and smelled nice. The location is also great.
Very poorly managed hotel, though. Left there with the impression they just pretend to care about customers, but actually dont.
January 4, 2012