Rated 4 out of 5 by HelenS This hotel is adequate but not 4*
The AC Sheraton did an adequate job of meeting my needs, but my "deluxe" room was far from deluxe and I expected some more space.
Housekeeping did an excellent job, but service at the front desk beyond carrying out check-in was very slow. There was no bell-boy on duty when we arrived early evening and no apology for this from reception, who just shrugged and said we could take the luggage trolley in the lift ourselves and ring down when we had finished with it!
The hotel should make it clearer that only ONE bottle of mineral water is complementary and the others are charged at $2. The $2 on the other bottle is in VERY small print and many people will assume they are both labeled as complementary as the paper tags on he bottles are virtually idenical.
November 15, 2012
Rated 4 out of 5 by Nattycatty Hotel Review
I enjoyed my stay but it would have been nice to have a mini refrigerator in the room. I travel with medicine that needs to stay cold. Also the parking is far and I think Starwood members should park free. Also I'm glad your hotel is pet friendly.
March 26, 2014
Rated 3 out of 5 by Chipw531 Billing
I was charged twice for breakfast and an additional $50 charge was added to my folio after the final was send. It said I approved it but I didn't and don't even know what it is.
No one in accounting answers the phone. Very Frustrating!!
March 27, 2014
Rated 3 out of 5 by harley12 Bums and teenager
The staff was well and beyond friendly.As far as this being rated a 4* hotel.Well,I have stayed at 2* rated hotels that were better.
Every time I walked out of the hotel there was a bum standing there with there hand out,and instead of the staff asking them to leave they stood and watched all this.My room was very noisy.It seemed that every time somebody in the hotel flushed a toilet I heard it.Also,if there is a single checking in and there is a group of 100 children staying there.Don't put the single on the same floor.
June 16, 2013
Rated 5 out of 5 by StephDC Great stay!
Stayed at the Sheraton Atlantic City 8/5-8/9/2013. We had a wonderful experience. The staff was so friendly and helpful - wonderful recommendations for beaches to go to and restaurants to eat at. In particular Diane at the front desk was a real treasure. Our bellman Marc was helpful on more than one occasion and Blanca on the Club Level could not have been nicer or more accommodating. Thank you to everyone at the Sheraton for such a wonderful time. The only thing they couldn't improve was our weather. We'll be back.
August 10, 2013
Rated 2 out of 5 by kng90 Needs Improvement
Your cleaning staff never says hi or smiles. I have book two rooms and was schedule for a late check out at 4pm. I came back from shopping at 315 pm to get ready to check out and found my parent's room lock and I called the front desk and was told to come down with the keys to reactivate. My wife went down and was told you cannot reactivate and only the person who had book the room can . Finally, the Security guard came up after this huge inconvenience and apparently no reason for all this trouble and open the door.
June 17, 2013
Rated 4 out of 5 by blackbear12 hotel close to beach
staff, room clean excellent I'll come back soon .....
April 1, 2014
Rated 3 out of 5 by bobert53 Problems with the hotel
We found the room was too hot.Even when we turned down the heat.The room was not cleaned properly.The coffee maker was grossly filthy and couldn't be used.There was a fire alarm in the middle of the night and we just barely heard it,it didn't go off in the room,only in the far end of the corridor.When we called the desk about it we were told if you can hear it we should go down.When the all clear was given,this message did sound in our room.Service in the buffet in the hotel was slow and the food cold.
January 7, 2013
Rated 4 out of 5 by GYMMOM2013 Friendly Staff
Very clean hotel and friendly staff. The hotel definetly meets the Sheraton standard, so its a safe bet that you will be comfortable. The rooms are a nice size and beds are clean and comfortable. Unfortunately the day we arrived the pool was not available. We hoped that it would be available before checkout and constatntly called guest services. To only get the correct information from another guest when the pool did reopen. So I personally didn't get to enjoy the pool but it did look very enjoyable.
January 20, 2013
Rated 3 out of 5 by Carlosphoenix Noise
The hotel itself is very nice. The problem was that the people next door were crazy loud so I had to call downstairs several times so security could come up tell them to stop the party. The walls are too thin and I had to put towels under the door that separates both rooms as most of it came from there. I asked to be moved but they were sold out. Nobody asked me how te night was upon checkout which was surprising. It could have been a nice night but I could only sleep for three hours.
December 15, 2013
Rated 4 out of 5 by barbera negatives
parking costs way too much, $14/day for self park. when i went to exit the parking lot my ticket said expired and i had to park and go back to the sheraton to get a new ticket. i received a charge for an item the day after i checked out which i did not purchase and had to call the hotel to refund my credit card. i had $5 coupons that i received for "going green" and was not able to utilize them for room service wine. other than that the place is nice and clean and staff is courteous and pleasant.
August 11, 2013
Rated 3 out of 5 by Analyst Problems with Room
When I arrived in the room, two lights were not working and one phone was not working. The clock was not set properly and there was no way for me to set it myself. Eventually, after a one hour wait, a maintenance person came and fixed the lights and the clock. Setting the clock was a major operation requiring taking it apart and SLOWLY turning a dial inside. The maintenance person, while very pleasant, was dyslexic and I had to correct him on the proper time. I never even bothered with the phone although it was a great inconvenience to get to the further phone on the side of the bed. In addition, there was no hair dryer and when I called down for one, I had to wait quite a while late at night to receive one. These experiences certainly gave me a more negative opinion about Sheraton hotels.
October 19, 2012
Rated 4 out of 5 by NYRD The hotel was fine.....
A great location....a short walk to the outlet stores (which are great especially on a holiday weekend!) And the room was large and comfortable. Staff was friendly and helpful. Internet use of laptops in mezzanine for free is a nice feature...plus the lack of a casino was a nice feature if you were not looking for one...I certainly enjoyed the relaxation.
The only negatives were that room service ended at midnight on a holiday weekend (I think they depend on the restaurant connected to the hotel) and there was a huge Haitian Christian group that checked and there was no organization...they made lines wherever and there was no order...I can't fault the hotel but there should have been a group coordinator at desk checking them all in....rather than have the mess that was there at the front desk....
June 3, 2012
Rated 2 out of 5 by Carla46 Disappointment with noise
I have stayed at this hotel in the past and have had no issues. My recent stay was very disruptive. From 11:20 a.m. - 2:20 a.m. there was a lot of noise on the floor. I was unable to sleep the entire time period. I would attribute this to a bunch of young folks that had not respect for others around them. There was someone about 5:30 a.m. that decide to knock on all the doors. The shame of it is, the hotel has great accomodations. I will not return.
January 13, 2014
Rated 5 out of 5 by AkcRRR Great Atlantic City getaway!
We stayed at the Sheraton over 4th of July weekend and were very happy with our stay.
The staff was friendly and accomodating and the check in process was quick and easy. We arrived at 11:00AM and were able to get into our room right away as we had requested an early check in. We even brought our dog!
Hotel is about 5 blocks from the boardwalk. On the plus side you get to walk through the outlets and pass quite a few restaurants. On the negative side...it is pretty far if you plan on going back and forth a few times a day!
Pool facility is a nice bonus but it is small and gets crowded early in the day. They do have a wonderful fitness center though to help keep you in shape while you are away!
The lobby and other common areas were well maintained and pleasing.
We would definitely stay here again!
July 8, 2013
Rated 2 out of 5 by claudia15 a little dissapointed
I was disappointed with my stay. When we first got into the 819 the first thing I saw was the ceiling by the shower was nasty the paint was all chipped offlike there was a leak. It just looked nasty and rotted. Also our rugs never looked vacuumed. But my biggest complaint was getting my car out of the lot to find it was all scratched on the bumper. This is my second.year staying at the Sheraton and although it may be convenient to stay there at those rates it wasn't worth the money.
July 23, 2013
Rated 4 out of 5 by teacherwriter Good hotel
I liked the Sheraton in Atlantic City. Good location across from the train/bus station. Quieter than others in A/C since it is not a casino hotel. Enjoyed the privileges of the Club floor...hors-d'oeuvres, coffee, drinks, Internet i rooms, etc. The staff at the reception desk was pleasant and helpful...when I had a problem using my key in the elevator for the Club floor, the young woman at the reception desk went to the elevator with me and showed me how to use. it. Very good hotel.
July 14, 2013
Rated 4 out of 5 by Remy1738 First room was not good!
We checked into our first room, which is a non-smoking room. The first thing I find is a pack of cigarettes on the floor by the window....then we find torn packets of sugar on the floor and the bathroom floor was full of hair. We immediately went back to the front desk and the staff was great and moved us to a different floor and contacted the housekeeping staff. They also took care of our parking which was $14.00....Overall the stay was pleasant, just hate to deal with issues.
October 21, 2013
Rated 4 out of 5 by Paul1055 Bibles in rooms
We always have a great time staying at the Sheraton in AC more so than the casinos.
We feel relaxed and more comfortable in your hotel. We bring our dog and have a great family time going around shopping as well as the gambling in the casinos. It is a respite to come back and enjoy your accommodations.
However, I thought it strange that you do not have bibles in your rooms from the Gideon society. I needed one and could not be helped. I am not opposed to other sacred books as well.
November 25, 2012
Rated 5 out of 5 by Book23 23
I chose to spend my 23rd bday in AC at the Sheraton. I had an an amazing time with my closest friends. The staff was very nice. The maid came back multiple times to check to see if we needed our room cleaned. When my safe wasnt working, Courtney at the front desk sent me some assistance very quickly. She also was sure to wish me a happy birthday. The price range is a bit outside of my budget to stay on a normal weekend but I do look forward to returning on my next special occasion
July 13, 2012
Rated 3 out of 5 by Ochick Mixed impressions
The front desk, everyone near the front desk, and the restaurant were wonderful. The rooms were normal and beds lovely of course. We stayed four days and had to swipe towels from the hall cart to get new ones and our room wasnt always made up (also room service apparently dlesnt take dirty dishes away). The club lounge is pretty minimal in offerings and as I had a baby with me who needs milk, when I asked for milk they were distinctly rude. during interem hours at the lounge there is only water and espresso. (No milk for coffee available..) I learned to take the milk in the morning for the cereal and store it in the rented fridge.
The pool isnt really great, but the ocean is a ten minute walk away at worst so thats nice. Overall, definitely mixed impressions, but good location and the great Sheraton beds.
September 2, 2012
Rated 3 out of 5 by Rebecca123 This hotel is good but can be better
The staff is excellent, the bell hops rush to help you. The room needs to be updated for the amount that you charge the rooms are not clean. The pool is absolutely disgusting. I wanted to stay another night but not at the price that you charge for a hotel that does not have a casino or a clean pool. I am sorry to write this but the hotel did not meet my expectations and I do You need to update your rooms or at least clean them properly and the rugs were very moist and moldy to.
July 18, 2013
Rated 5 out of 5 by Godparents A Good Time; A Good Place
We enjoyed our stay very much. Staff was friendly and helpful. We were there for a wedding reception. It was such a pleasure to be in the same place as the reception. We could come and go easily. Food at the reception was EXCELLENT! We had a chance to walk and shop in the outlets. People used the exercise room and the heated pool. When we called early to make the reservations, we asked about promotionals and were informed of one that saved us money . . . and that was good, too.
October 2, 2012
Rated 4 out of 5 by Acedog1 Overall Good
Registration, wait staff and housekeeping were excellant. Bell hops had attitude. I was asked upon arrival if I wanted self or valet parking. Aftter the cost explanation I choose self parking. The bell hop left and I did not even get an offer of help with my bags. Later I asked about transprtation around town and was told the only thing they had were taxis. Then found out that public service Jitneys served the town and picked up directly adjacent to the taxi stand.
October 4, 2013
Rated 5 out of 5 by Ferry25 Suite Stay As Always!
As a Platinum guest at SPG this hotel is the best in the entire chain when it comes to recognizing its repeat customers! The staff knows me by name. The valet, the front desk & even the front desk managers. They welcome you, they upgrade you if available often prior to your arrival & they make it feel like a second home. Something that is truly lost in this day & age. Its away from the noise, it offers you breakfast, late check outs & upgrades. Great value!
March 25, 2012
Rated 3 out of 5 by William Hidden charges
I stayed at the Sheraton Atlantic City (NJ) this weekend for the first time in about 7 years and was greatly disappointed to be charged an "internet fee" at checkout. I cannot remember the last time a hotel charged for internet access. The worst part is that there was no notice of a charge anywhere on my reservation nor during the check-in process. Next time I'll just stay at a boardwalk hotel - where the internet is free and the parking is cheaper too!
May 29, 2013
Rated 4 out of 5 by turtlerabbit Disruptive guests
Both nights during our stay, the guests on either side of us were very loud.
The first night/early morning the people to the left of us were banging lugggae,doors, and speaking loudly.
The second night, at 4;30 AM the people in the suite to the right of us were having some kind of loud party with multiple people, music, and moving noises. I called security twice, and this continued for about an hour which made our stay very unpleasant.
December 2, 2013
Rated 4 out of 5 by Re28 Good but could improve a few things....
The hotel was nice but could be better. Didn't like that you had to park across the street and then pay $14.00 to park your car. Was unimpressed with the buffet breakfast, although our waitress was excellent. The food was far from great. We stayed on a Friday night and although it said there was entertainment on Friday and Saturday nights, there wasn't any. Liked the toiletries in the bathroom, they were nicer then most and the room was clean.
December 30, 2012
Rated 4 out of 5 by Ggirl I would stay there again
Hotel was nice and near the AC boardwalk and other casinos. Service was very good from the front desk, bellman, valet cashier. Only things that could have been better: rugs in room could have been cleaner, they didn't have any magazines with stuff to do around town, there were no coffee cups for the coffee and we asked for them to be brought up to us. We waited 1/2 hour or more for the cups and they never brought them, and we had to leave.
September 23, 2012
Rated 2 out of 5 by Nate54 This Hotel usually meet all our expectations.
I was very disappointed with the bedding. We love the down filled comforters and bedding at Sheratons. We have stayed at the Atlantic City Convention Center Sheraton on several occasions. We were celebrating our 30th anniversary. The down in the comforters were clumped up and very uncomfortable. I even took pictures if someone would have asked how was my stay, I would have shown them the pictures. No one asked how was your stay Mr. Jones?
September 23, 2012