Rated 4 out of 5 by chas456 comfortable, great staff and location
I contacted the hotel a day or two before we arrived and told them we were arriving early, about 11AM. The staff had the room ready to go when we arrived. No other establishment has ever done that!. The AC cooled off the room very nicely. The outdoor fire pits were a perfect location to meet with family and friends on at least four of the nights. We had a blast with the Irish woman who waited on us outside. The cleaning woman assigned to our room was the friendliest person and did a wonderful job. We also had good help with the concierge.
thank you - we will definitely return to your hotel.
October 2, 2013
Rated 5 out of 5 by lydia1234 worst place
has such a horrible room... would never ever stay here again..and sent items for dry cleaning, and items were lost
August 11, 2012
Rated 4 out of 5 Over all....a good experience
As with many big cities, the food was extremely expensive. The hotel breakfast buffet was $24.95. No thanks.
March 8, 2012
Rated 3 out of 5 by Anita Time to refurbish
I guess considering it was San Francisco, the price was perhaps in line with the accommodations. The bedroom area was large and modern, but the bathroom was teeny tiny, and the hallways were in poor condition; scraped paint, worn carpeting. For example, with one bathroom light switch, I couldn't turn on the light in the toilet area without also turning on the light in the outer sink area, which lit up the bedroom in the middle of the night. Only one set of of towels provided. Location is okay, but the Fisherman's Wharf is old style fishing wharf, away from the real action down on the Market Street wharf area.
August 30, 2012
Rated 3 out of 5 by Goose This hotel serves a great breakfast, has a helpful and professional staff, but the facility itself is in need of updating.
A highlight of our stay was the buffet breakfast. It's not that often anymore anybody serves smoked salmon at the price the Sheraton charged.
The concierge service was also a reason to stay again at this hotel, not to mention the excellent location.
Unfortunately, there are some big negatives, such as too few lobby level / restaurant / conference room area restroom facilities. And the elevators are too few and too dated; I'd be adding onto the outside of the building and/or sacrificing a few rooms to accomodate imporovements. Then, the decor in our hallway was atrocious; not in itself reason not to stay at this hotel again, but there are nicer hotels nearby for the same price level.
January 29, 2013
Rated 5 out of 5 by Grammyo Fantastic hotel & location
My granddaughter and I spent a week in San Francisco to celebrate her graduation. This was my 3rd stay at this hotel and her 2nd. As always, we had a wonderful time. The staff was all so helpful and friendly. And those outdoor seating areas with fire pits are so great. We met many people while sitting out there on the chilly evenings. The only thing that is a bit disappointing are the brightly striped walls and loud colored carpeting. A bit Disney-like. For a wonderful seafood meal, don't miss Scomas down on the wharf and for dessert go to the Cheesecake Factory's rooftop restaurant on top of Macy's.
July 17, 2012
Rated 2 out of 5 by SimpleIsBetter too many emails!
I reserved several rooms for colleagues for a recent work trip and received the intial "here is your reservation email". As my colleagues began transferring their reservations to their names and credit cards (which was also a bit of a process!), I started getting emails for each of those modifications. We asked to have my email taken off their account (they were receiving all of their own emails already!) , but I continued to receive emails about their rooms. Way too many emails! I even received yet another email about my colleague's stay this morning. Please, enough with the emails already!
April 2, 2013
Rated 2 out of 5 by cc55 This hotel was a bit...
disappointing. From an SPG hotel I expected better care of the rooms, hallways and elevators appearance. Although the lobby, pool and outside waiting area looked great and impressive I thought the rooms were out dated and run down a bit. Paint was coming off in some places, popcorn textured ceilings to name a few things. Same for the hallways and elevators, a bit lower than an SPG type of hotel. Overall cleanliness was not great. There was a plate (i am assuming from room service) left inside a hallway area for 2 days!!! And this after the cleaning maids came by and cleaned up the rooms!!
August 14, 2012
Rated 4 out of 5 by unconnected1 nice rooms but NO free internet, join the 20 th century
this hotel DID NOT have free wifi, unbelievable!!! even McDonald's has free wifi. this made planning our days in san fran almost unbearable and for almost two hundred dollars a night no wifi is just plain wrong. I really can not recommend this hotel because of this even though the room was very nice. also, even much lower cost hotels have continental breakfasts not provided here either.
November 24, 2013
Rated 5 out of 5 by William741 I will be back
We have stayed there a few times and this is the only hotel I will stay when I am in San Francisco, the only down fall is the size of the shower.
December 3, 2013
Rated 3 out of 5 by AJ11 Sheraton Fisherman's warf
The location is good specially if you want to enjoy the various Piers around. San Francisco is a great and easy city to walk or get around by Bart of bike.
On the other hand, the permise is average. Some improvement have been made, on the outside fireplace, sitting area etc... with time but the rooms are pretty average.
November 26, 2013
Rated 2 out of 5 by Condojoe Disappointing
My wife and I honeymooned at Sheraton Fisherman's Wharf in 1979. We have returned 5 times since. This stay will be our last. I'm very disappointed in your latest remodeling.....what up with the "beach balls" and hall wall paper. Who ever recommended the "look" was way "off base". It's fisherman's wharf...not the beach. The lobby remodel is awful as well. Whatever you were trying to pull off with a combo café, lounge, bar whatever doesn't work for me. The price to park in your lot is outrageous, I parked across the street. Our room faced the bus depot, not the view I was hoping for, but I was told the hotel was full. I do not expect a response as I've made it clear I'm not coming back, I just wanted to voice my opinion.
August 11, 2013
Rated 3 out of 5 by JasonK712 Great Location
The best part of this hotel is its location. Walking distance to everything you need like Fisherman's Wharf for restaurants and shopping and all transportation needs. The hotel is probably a bit older from what I could tell. The rooms are nothing special. The bathrooms are very small, but who really needs a grand bathroom. It was a place to sleep. It wasn't all that quiet though was probably my biggest "complaint". There are only 4 floors so you can't get away from the street noise and I guess the windows are so old that they are not that sound proof. I have stayed in many big cities like New York and Chicago in other Starwood properties and never had noise like this. But, the location outweighs any gripes I had.
July 2, 2012
Rated 5 out of 5 by Brookey13 San Frantastic Hotel
This place was considerably nicer than expected and in a great location.
December 2, 2013
Rated 5 out of 5 by Andy1958 awesome hotel!!!!!
We came to San Francisco for our wedding and many of our guests stayed here at the Sheraton Fisherman's Wharf as well...everyone fell in love with this hotel...every staff member we came in contact with treated us if we were the only guests staying there...the folks at check in couldn't have been nicer....the concierge was awesome...the guys out front helping us get taxis were always johnny on the spot...the housekeeping staff was always friendly...we fell in love with San Francisco and the Sheraton Fisherman's Wharf!
October 9, 2013
Rated 4 out of 5 by Erin transportation phone service attendant
I called well ahead of time to schedule a pickup service for 2 guests, from the airport to hotel as well as back again. The information I had been given was incorrect. I also felt very rushed off of the phone, I had to keep interrupting them trying to end the conversation, so I could continue to ask the questions I needed. This caused a lot of confusion and frustration. I had been told a car would be sent to the airport when the guests call from the luggage pickup. This was done by 2 separate guests, on 2 different days. Needless to say, one ended up taking a taxi service to the hotel and the other waited almost 2 hours for a shuttle pickup. Very aggravating on my part, since I thought I had everything planned to the tee.
February 15, 2013
Rated 5 out of 5 by Sweetpea21 My perspective of my stay
This was a very nice hotel. It was huge in volume and had a large diverse population of people that stayed there and it was very busy. The Concierge desk was always full of people, speaking in several languages, trying to get information about the city . A recommended pizza restaurant was excellent, the best vegetarian pizza ever. The room was clean and the bedding was very soft and comfortable. I ordered room service and had an excellent panini, it was so good I ordered it again. This was my first review but I felt it needed to be written. Highly recommended.
July 31, 2012
Rated 4 out of 5 by smtraveler Surprisingly nicer than expected
We stayed here one night on our way home after staying with my brother south of the city. The hotel was very bright, clean and welcoming. I loved the fire pits outside. I liked that there was no formal bar , rather a small "shop" in the lobby selling snacks and beverages. The breakfast buffet was good and the location was convenient to touristy stuff. They definitely welcomed us as an SPG member and I believe we were set up in a room on the SPG floor. The concierge was nice but not so helpful as was the bellman though they did get us a car service to the airport. The room was fine--lots of outlets for charging electronics, room service was prompt, the bathroom was small but clean. I would stay here again--the price was right.
February 21, 2013
Rated 1 out of 5 by FrequentWorkTraveler Terrible Hotel
I am a SPG Gold Member and travel almost weekly for work. This is by far the worst SPG hotel I have stayed at.
The hotel is old and run down with tacky décor. The rooms are stuffy and moldy smelling and do not appear clean with hair in the bathroom and stains on the bed comforter.
I have been overcharged on my credit card. Over the past two weeks I have called 5 times and emailed twice with NO response. No one at the hotel will return my calls.
Stay at another location! I have never had any problems like this from other SPG hotels!
September 6, 2013
Rated 3 out of 5 by funjameslee SPG Not Real Recognition
We stayed two nights on February 24 to 26, 2012, and I am a Platinum Preferred Guest for almost 10 years. At this hotel, I was so dissatisfied about SPG Recognition that the hotel took away some benefits and room amenities. It is my first time at this hotel of the service and quality did not meet my expectations as well the Sheraton Brand name at this hotel disappointed to me compared to other Sheraton Hotels through out in California, this hotel is the worth and I do not recommend to stay if you want to your elite benefits to be received and rewarded.
February 26, 2012
Rated 3 out of 5 by Rob69 Not what I expected
The hotel lobby bar is really nice, staff was excellent in their service. The rest of the building seemed old in need of a facelift. The room was very clean, but the bed was not as comfortable compared to what I typically get when i stay at a Sheraton. For the price of the room and the fee for parking I expected more. Location is great, close to pier 39 and all the fun tour stuff which is a plus if you do not want to do a lot of driving.
October 28, 2013
Rated 4 out of 5 by JasonP A Princely Welcom
The hotel was fine - a bit grungy, but altogether very conveniently located and well run. The highlight for me was the staff - and Prince the Consierge in particular. We visited from the East Coast with a one-year-old whose schedule did not adjust so my daughter and I spent lots of early morning hours w/ Prince hanging out in the lobby. He was incredibly kind, professional, and curteous. Getting to know him and having his assistance was invaluable.
October 24, 2013
Rated 3 out of 5 by Traveler Stay
The noise that comes from the outside is horrible. Waking up at 5 am due to deliveries is not pleasant. At check out, I decided to mention it and the response I received was ridiculous. "We can't not control the outside noise." I agree but I can not be the only customer complaint. Maybe you need to invest in double pane windows. I was in room 3418 and was told it is one of your nicest rooms. It didn't seem any different from the room I stayed in last time a few months prior. I travel for work and need to be in SF about every 2 months. For this trip, I gave it another try since the time before I had problems. I'm hesitating about staying again. I will be back with my kids in April. Will I again receive the same service and early wake up call?
February 14, 2013
Rated 4 out of 5 by rcg10 Great Location
This hotel is in a great location for all the features of fishermans warf, and the area. The staff was very helpful and very personable to be around. The rooms are very clean and modern. The only problem I had is with taking a shower, not enough room in the tub. I kept hitting my arm on the wall. My wife and I especially like the fire pits outside nice to relax by and be warm. All in all I would tell anyone who would be going to San Francisco to stay here.
October 17, 2013
Rated 3 out of 5 by MissyCPR AVERAGE
The hotel rooms were not cleaned properly. I had to be moved to a different room before realizing the hotel was just overall gross!
Dust & dirt everywhere... ( Heating/Cooling Unit, Windows, behind all doors/closets, LAMPS,etc.)
Holes in the sheets
Didn't expect this from a room that cost over $200 per night
November 11, 2013
Rated 4 out of 5 by Brian321 All good but to the end.
Overall a very nice stay, the location is perfect for those who want to travel on foot or grab a cable car. The issue did not come till the end, the valet got vehicle, and once we entered it the distinct and heavy smell of pot filled our lungs. Brand new 2013 Jeep and the entire interior wreaked of the stuff, there goes that new car smell.
November 7, 2013
Rated 3 out of 5 by AnnaMarie2013 Great staff but physical accomodations lacking
First let me say the staff was FABULOUS! Mr. Padilla printed out conference material for me because the email that the conference organizer wasn't providing it came after I had already arrived. Everyone from the bellman to the front desk to the concierge was friendly and so very helpful. However, the facilities are tired and not very business traveler friendly. There are no nightlights nor is there a separate light for the commode compartment of the bathroom so... you either leave all the bathroom lights on at night or you stumble around in the dark, then turn on the one light switch and wake up your spouse too. The bathtub is so small I could hardly take a shower (I'm 5'2) and for my 6'2 husband it was almost a comedy. We won't even discuss the kindergartern size toilet. Let's face it - you're only there for bed and bath so if the bathroom is woefully inadequate, it matters.
October 25, 2013
Rated 5 out of 5 by moonriver nice hotel
Room is nice and very comfortable.
Very romantic with the fireplace.
Nice location with short distances walk to shopping and the Wharf.
November 18, 2013
Rated 5 out of 5 by Shoelady365 If I could I'd give it 10 stars
Everything was spectacular !! From concierge to front desk , room outstanding !!!! We are returning thanksgiving for 3 days
November 18, 2013
Rated 5 out of 5 by Anah1 First visit to San Fran
This hotel was great in terms of convenience to attractions, restaurants,shopping, loved the spg recognition and the upgrade. Would definitely stay here again
November 17, 2013