Rated 1 out of 5 by FrequentTraveller27 Does not return forgotten items
I stayed at this hotel and forgot my iPhone charger. Next day, I called them up to see if it's in lost and found. They said it will be deposited in lost and found and will confirm me. After multiple follow ups they never got back to me. Every time, they would say talk to housekeeping or talk to some one else. I wanted my charger immediately as phone was dead and no option to buy new/original one. I ave stayed at better hotels whose staff are honest and they are prompt in resolving issues and following up with consumer.
September 11, 2013
Rated 4 out of 5 by 3alarmwife Really enjoyed our stay!
This is a big hotel that feels like a boutique hotel.
September 10, 2013
Rated 5 out of 5 by Joeyt1969 Very friendly staff made my stay even better!
The staff throughout the hotel was very friendly and very helpful. It certainly makes staying there very pleasant. The room was very nice and had a great view.
September 9, 2013
Rated 5 out of 5 by Jmuldrow Wonderful Time!!
My husband and our two boys (7months and 3) just left the hotel and I don't have enough good things the staff was wonderful from the house keeping to the groundsmen everyone went out of there way to genuinely take care of us. The Groundsmen went and got bread so my son could feed the fish and the housekeeper Isabella worked around my children's napping schedule. I got help with restaurants and shopping I will definitely come back when anywhere near the area.
September 7, 2013
Rated 5 out of 5 by gsmi Execellent location and service
This is a great location if you are attending any event at Cowboys Stadium. The staff and amenities were excellent.
September 3, 2013
Rated 4 out of 5 by BOG29 Best location, Great hotel
Awesome hotel right in the middle of it all.
August 28, 2013
Rated 5 out of 5 by rnjtrev Love the 18th floor as well!!!
First time staying at this hotel. First upon arriving, we discovered we were upgraded to club level. Nice Surprise!!
Room was hot when we first arrived. We went down to relax in the huge pool and have a few drinks while we waited for room to cool off. Turns out something was wrong with cooling system, However, we called front desk and it was immediately corrected.
Love the lounge! Breakfst buffet in the restaurant was great!!
We'll be back for sure!!!
August 26, 2013
Rated 4 out of 5 by Ladybug5 Most accomodating Staff
Stayed recently for several days in a junior suite. Staff was extremely helpful and courteous with early check in, information etc. Carpet and sofa in room could use a deep cleaning, all else met or exceeded my expectations. Over all a great value and good nights rest.
August 25, 2013
Rated 5 out of 5 by Deb21 Mini Vaca
It was great overall. We had tickets to the Ranger games for 2 nights and we wanted something close and within walking distance. You guys were perfectly located. The pool was open beyond 10 pm which was really nice for my grandson. The room was great. Maybe a little warm for me, but I do hot flash, so Alaska would have been warm too.. We will definietely be back maybe later this year or next for sure!!
August 23, 2013
Rated 2 out of 5 by TommyP Airport shuttle is a joke
Upon arrival to DFW at 10:30pm was informed by employee that there was no shuttle driver and was basically hung up on
Had 8:30 am flight and phones downstairs as there was no info in room to get shuttle schedule and was told it had just left and next one was at 7:30 an hour away.
Front desk offered to call cab. Cab to airport had meter turned off and charged $40 for the $30 ride I had to the hotel. When questioned the driver said he had a special arrangement with hotel. Obviously the employees are receiving money for using him
I expect better and seriously doubt I would stay here again
August 22, 2013
Rated 5 out of 5 by DLand1205 Excellent Service!!!
Quick, courteous check-in, friendly bellman, great food in the restaurant and for our banquets!
Spencer at the front desk was exceptionally nice and knowledgeable!
August 19, 2013
Rated 5 out of 5 by MVP1955 My stay at the Shereton Inn
I've been here before. It was close to everything I needed. The beds are very comfortable. My sister stayed the second night and she even thought the roll away bed was comfortable. I loved the shower.
However, I don't know if it was me or not, but I had a cobb salad in the hotel restaurant and it was very bland.
August 19, 2013
Rated 4 out of 5 by Nonnie2 club hours
Club hours were a disappointment on Saturday. No breakfast available until 7:30 and my meeting was at that time. Not all of us have a non-working week-end and need to break fast.
August 19, 2013
Rated 5 out of 5 by Mrslurch Excellent customer service
We had the occasion to use Maintenance and Engineering, both friendly and professional. All of the staff were terrific, restaurant staff included..
Only complaint was The Market Place. Every day we had to wait for someone to come from back to take our order. Not just our group. One time we waited 10 minutes and finally went to door and pushed it open to find some one to wait on several of us. Many people simply left when no one appeared. This was the only consistent black mark.
August 18, 2013
Rated 5 out of 5 by jmlopez1969 Great place to stay for Ranger and Cowboys games!
We have stayed here before and loved it. We had tickets for two games at Rangers Stadium in Arlington and it was so convenient staying here. We didnt have to worry about finding a parking or fight the traffic after the game. The rooms are nice, and the staff was great. This is my go to place for Ranger games!
August 14, 2013
Rated 5 out of 5 by Tiffy2008 Sheraton
Staff was awesome!! Definitely like the 18th floor!
August 10, 2013
Rated 2 out of 5 by Peacock2008 Not a four star hotel
While this hotel is a satisfactory place to stay. It certainly isn't typical of a four star hotel. It is the perks and extra things that make a four star hotel stand out from your standard hotels. Pros: This is a great location for guest visiting any of the main Arlington locations. Restaurant and restaurant personnel were by far the best part of our stay. Cons: Jr. Double Suite is not suite worthy. It has a horrible view for a suite. A cement pillar and staircase are your view for $209 night?! The couch and chairs were dingy and dirty as well. The front desk personnel need further training. Each time I called the front desk, the first call would never be answered. I had to hang up and try again a few minutes later. The second calls were answered after approximately 7 rings. When the calls were finally answered, they didn’t know the answer to my question. They also are not forthcoming or informative. I purchased the package that included breakfast for (2) adults each morning of our stay. We were not given the vouchers during check-in. Therefore, we assumed the continental breakfast was what was included. When we arrived at the continental breakfast, I knew that it wasn’t what we paid for. We had to call and request our breakfast vouchers that came with our package. We had to find out from other guests about the complimentary trolley and the required “blue trolley ticket”. Front desk personnel were not familiar with local restaurant locations and were note able to suggest establishments we could try during our visit. These are all things that are typical of any four star hotel. The cleaning crew is not able to properly communicate with guest. I tried twice to ask them for towels while they were on my floor cleaning. They couldn’t understand me. All they could say is “front desk”. So I had to call the front desk, ask for towels and then the same lady that I was trying to talk to brought the towels to my room. The cleaning service also arrived very late each day. The first day we came back to our room at 2:45 PM and it was still not cleaned. They tried to come by at 4:00 PM and we were getting dressed for dinner. We had to ask them to come back at 6:00 PM. The second day, we left the room at 12:30 and the cleaning crew had not arrived yet. The counters in the bathroom, the desk counter, side table and small dining table were never wiped down during our stay. The floors were also never vacuumed or swept. Again, I am not rating this hotel as miserable but it definitely lacks the small important qualities that make up a four star hotel. We would possibly stay again only because of the location, but with a much more clear understanding that we are getting something along the lines of a 2 star hotel….except for more money.
August 7, 2013
Rated 4 out of 5 by fredthegoat22 impressive
family of 4 - we stayed here 3 nights. All was just great.
August 6, 2013
Rated 5 out of 5 by rhfsaf wonderful place
The staff was very friendly and helpful. The hotel was very clean and well kept. Food in the resturant was excellent. The only problem we had was on Saturday we had to ask to have the room made up with fresh towels and that was at 3:30 in the afternoon. Other than that we had a great experience.
August 6, 2013
Rated 4 out of 5 by ebreaux82 Nice family weekend!!
We had 2 rooms and the AC didn't cool right in one of our rooms but the manager took care of us. The rooms where clean and the housekeeping did a great job during our stay. The pool area is great and they played a movie (Charlotte's Web) on Saturday night which was nice for all of the kids. Overall had an enjoyable stay!
August 5, 2013
Rated 2 out of 5 by Rachel74 Ragged Out!
This hotel is far below the level it should be. They tried to charge me about $180 night for this rat trap. Carpets, walls, furniture, bedding is dingy and stained. Bathrooms are outdated. Matress was noisy and uncomfortable. 1st room they put me in had leaking toilet and shower. Food on the furniture and bedspread. The rooms smell too. When I insisted on being moved the staff have me attitude and was unfriendly. Oh, and I got to move myself because they never got around to it. 2nd room still smelled, everything stained & A/C was really Loud. I gave up. Got way over charged. Not a good place to stay. Only thing good I can say is that this hotel has a good location. Right next to six flags, hurricane Harbor, etc
August 2, 2013
Rated 5 out of 5 by JOE58 Suggestion
The space between the toilet and closing bathroom door is inches. Please keep this in mind, I had to move to the side to close or open the door.
July 30, 2013
Rated 1 out of 5 by Philly2012 Very disappointing stay
I used SPG points and upgraded suite nights and I’m very sorry that I put my family on this Hotel.
• Hallways were dirty and old. Elevators very dirty and slow.
• Got two Jr suites and the first one the pull up bed was so bad that I requested a room change
• The shower was horrible. The water would get really hot, then really cold then really hot again all on its own.
• The rooms were trashed, furniture on the Jr suite dirty and old, I was afraid to use them. Badly chipped furniture and with food crumbs. TV very bad with lines all over.
• no outlets by the bed
• Very poor concierge suite, coffee was cold, when asked the lady for more coffee she said I know and continue playing on the computer. Frozen cold bagels. No cups for juices on both days.
Over price restaurant for small salads
• Will not stay there ever again
July 29, 2013
Rated 5 out of 5 by John183 Yankee Followers
Each year my wife, two girls and I visit a location that the NY Yankees are playing on the road. This year we choose Arlington Texas and stayed, for a week, at the Arlington Sheraton. The Sheraton is located within walking distance to the ballpark, in fact, each morning I took a stroll around the ballpark as a morning ritual. We loved our stay, the staff was great and my daughters loved the pool, including the movies at night, along with the hot tub. If we ever return to Arlington, we will most definitely stay there again.
July 28, 2013
Rated 4 out of 5 by Hooks67 Very handy
Other than the pool being incredibly dirty,
we will go back next summer.
July 26, 2013
Rated 4 out of 5 by rjordan What is missing
1) in the past year i have stayed on 10, 17, 5, 3, and 12, at both ends of the floors and the wifi is minimal at best. The wired is sort of on. I usually have to use my aircard on each visit.
2) No gift shop, the marketplace is food only, you have to go offsite for sundries.
Not enough to make me stay away, i will be back.
July 26, 2013
Rated 3 out of 5 by baseballmom70 Needs some work
We stay here because it is within walking distance of the ballpark. However, the hotel is in need of some work. There was black mold growing in our bathroom in several places. It looks as if the A/C has been leaking. Also the ceiling in the room has damage from leaking. The hallway carpets were very dirty and as soon as we got off the elevator it smelled bad. The staff is great and the food is great and it is nice to be able to walk to games, but they need to do some repairs and cleaning.
July 25, 2013
Rated 4 out of 5 by Almanza2013 comfortable family
The room was very clean, the beds were comfortable and it met our expectations. I would recommend it to my friends and family.
July 24, 2013
Rated 5 out of 5 by Melanie88 Wonderful experience!
The staff was very professional. Hotel was very clean and beautiful. Just a short walk to the Texas Rangers ballpark and the shuttle to six flags was an added perk as we didn't need to hassle with parking. Rooms were very comfortable. Overall a great stay and we will definitely stay there again.
July 24, 2013
Rated 4 out of 5 by Kelly85 Fair hotel
The entire time we were at the hotel we had NO wireless service. The technician tried to fix the problem ONCE. And we nelver heard from him again, the hotel never contacted us to see if the problem had been resolved and they made NO further attempt to remedy the problem. Very disappointing
July 23, 2013