Rated 5 out of 5 by Leslie2 Great place to stay
Overnight for college visit with another family. We had three rooms, three names on reservations, three arrival times, etc. The hotel executed perfectly. They do a really good job here, staff is helpful, rooms are comfortable and location is great. This is my third visit to this property, it is a pleasant place to stay.
July 19, 2014
Rated 2 out of 5 by NoMoreSheratonForMe Not the place to come for good customer service
During our four night stay in a junior suite on the club level, we were met with frustrations constantly. Check in was 2 1/2 hours late. Club Level entitled us to the Club Lounge for breakfast, hors d'ouveres and drinks. We encountered many times not enough food and drinks. The staff was rude and said they were out of food and would not be ordering more to be sent upstairs to the Club Lounge. It was a big waste of money to opt for the Club Level. Never once during our issues did I hear an employee apologize for any problem. The room was nice and big. Cleaning service offers green choice by putting what towels you want replaced on the ground. Doesn't matter because they took the ones hanging, too. The water in the shower changed temperatures from cold to hot during each shower and the faucet for water is on the outside of the shower!!!
June 6, 2012
Rated 5 out of 5 by SoloTraveler55 Great place to rest
I have stayed at the Arlington Sheraton twice a year for business for seven plus years. Staff is always helpful and takes care of any special requests. Rooms are large and the beds are comfortable. I will definitely stay again.
August 2, 2014
Rated 2 out of 5 by Deanne48 Needs updating, room319 directly over party room!
Room 319 was directly over a banquet/ party room. We didn't just hear bass until 11:30 (tried to go to bed at 10, due to early wake up next day) we heard every word of music and the laughing and talking of guest. This room (and probably two or three others located above these facilities) should not be used when a function/ event with loud music is being held in banquet room. I was by far not the last one to check in that day. I wasn't given the option to cancel and go to another hotel. With three calls to management starting at 10 and giving up at 11, I was told "that hotel was full, we couldn't be moved, and someone had to be in that room". NO, I could have been given option at check-in to at the very least cancel reservation and go to another hotel. This hotel is definitely showing wear and tear and the rooms and hallways are in need of updates.
April 15, 2014
Rated 4 out of 5 by SportsTraveler Location, food, bed good but room needs improvement
Location for baseball, food, bed good but room needs improvement. Floor looked dirty and chairs had spots on them. I was suppose to have a king bed but was provided 2 double beds. Bathroom was small - door got in the way.
August 1, 2014
Rated 4 out of 5 by Dawg64 first stay
Enjoyed our overall stay, but carpeting and décor was stained n outdated, AC vent blew directly onto bed, so sinuses acted up after sleeping there. Other than that, convenience to Globe Life Park, and food and beverages were great! want to come back!
July 28, 2014
Rated 5 out of 5 by BallparkFan A very comfortable hotel, great location
This hotel is within walking distance to Globe Life Park, a great place to see the Rangers (or in my case the Phillies) and not have to worry about traffic to/from the ballpark. The hotel staff were friendly and helpful. The room was comfortable and exceptionally quiet which isn't always the case in some hotels, As a solo traveler, I felt safe. The common areas were clean and well-maintained. Overall, my trip to Arlington was awesome.
April 2, 2014
Rated 3 out of 5 by mommom Room not ready
I was contacted before I arrived concerning the time of my arrival since I was staying on the Club Level. I responded saying I would arrived early afternoon. I arrived at 3:15pm and had to wait until 4:30 before I could check into my room. The evening "Club" food ran out each evening early in the evening. Our bathtub had a ring around the tub for 3 days. Other than that it was alright.
June 18, 2014
Rated 5 out of 5 by GoUSFBulls Great Central Location
If you are going to the Arlington, Texas area via airplane, this is a great location. Airport Shuttle, walking distance to Rangers Baseball, Cowboy Football, and Six Flags.
August 4, 2014
Rated 3 out of 5 by tlc7 Housekeeping walked in at 8:27 a.m.
The hotel is dated....but it is clean and the staff was friendly. My only disappointment was the persistent tapping at the door (with the edge of the door key) at 8:27 a,.m.. I got up to go to the door, thinking the place was on fire, and the door opened!!!!!! She looked at me and said, 'housekeeping' ....really at 8:30 in the morning on summer vacation? I had teenagers with me and they were still asleep.....I was shocked and disappointed.
August 17, 2012
Rated 3 out of 5 by RickOKC Very Tired bathroom!
Bathroom in this room (1921) is very tired. Soap dish was broken off the wall. Tub was chipped in no less than 6 places. Caulking around where the tile meets the tub looks like a 4th grader did it. Chome pipes that support the bathroom countertop were stained and dusty. The room did not have an information packet in it that provided room service menu. We mentioned this to Housekeeping and they offered to fix it on the spot. We deferered .
October 3, 2012
Rated 4 out of 5 by Simpsonfamily Beautiful hotel and pool
We enjoyed our stay at the Sheraton Arlington. It was very close to Rangers stadium which was a huge plus, however we wish that the restaurant would have stayed open later after the ball game. The only thing open was the bar which was packed and service was very slow. Other than that we enjoyed our stay there.
July 14, 2014
Rated 3 out of 5 by Chubbytexan Disappointing
The front desk person was not very friendly. I walked up to counter, another customer patron arrived same time as I did. I let the other patron go ahead of me. (all he needed was monetary change) After she takes care of him, she looks at me and just stares at me. I finally say to her "hello" it was a awkward feeling just standing there looking at her. She made me feel like I was bothering her. The a/c in my room did not work very well.
May 20, 2013
Rated 4 out of 5 Nice hotel, but check out could be better
I stay at this hotel once a year for business and I really like the hotel. The rooms are nice, the fitness center and pool are great and its very close to my office in Arlington. My check out experience for my most recent stay was not the best, however. Generally I don't check out at the front desk if I am provided a copy of my bill my last night in the hotel. This did not happen and I need a receipt to file my travel expenses upon return to my office, so I had to go to the front desk to check out. I waited for 25 minutes because only one person was working the front counter. Luckily I didn't have to catch a flight, but I was late for a meeting. Because the reservations were made by our travel agent, I couldn't leave and hope that the invoice would be emailed to me. Ensuring that statements are distributed the night before departure would be helpful!
July 23, 2012
Rated 4 out of 5 by macgirl166 I love staying here
I've stayed at this Sheraton on numerous occasions. I love it. It's now attached to the Arlington Convention Center. Six Flags is within walking distance. The Texas Rangers' stadium is within walking distance. There are many restaurants with a variety of choices nearby. The rates have always been reasonable. The accommodations are nice and comfortable. I always look forward to staying here, and I will return soon!
May 2, 2014
Rated 5 out of 5 by Ranger2014 Friendly staff
Overall we had a very nice experience. The only compliant is I had requested an refrigerator in the room. I had to ask once we got to the room and then told it would be an extra $15.00. This wasn't relayed to me at the time I made the reservation.
July 24, 2014
Rated 3 out of 5 by Bill1046 Problems with checkout
While my stay was otherwise ok, the checkout process was very bad. I checked out at 11:15 am when it was not busy, and there was only one person there to help. The lady before me had trouble in getting checked out and I had the same problem. He seemed very slow with the procedures and in both cases said he had to go upstairs and talk to someone in management about some problem. It was very strange. One of the worst checkouts ever!
October 11, 2013
Rated 4 out of 5 by Pricklypear2 Friendly staff, comfortable room
The bellman was wonderful and made us feel welcome - left us with a great first impression (we arrived 5/16/12 around 4:30 PM - I wish I could remember his name).
The luxury of morning coffee and a bite to eat, and winding down at the end of the day with a glass of wine in Club 1801 was a special treat made even better by Carla, who served us in the evening.
Had a delicious hamburger in the bar, but otherwise, no "warm fuzzies".
May 24, 2012
Rated 4 out of 5 by BigJim convenenient location
the location for attending sporting events nearby is excellent; however, the promised shuttle service from and to the airport never materialized - the hotel phone number went unanwered for 20 minutes while we called for a shuttle from the airport, so we had to take a taxi; when we wanted to return to the airport, we were told the shuttle was full and we'd have to take another taxi - needless expense, which was very diasappointing
September 10, 2012
Rated 5 out of 5 by Bobbie53 Drury Family Reunion
The hotel was great and the staff was very
friendly and courteous. Since we had family coming in from Calif, Oregon,
Florida as well as N.C., it was good to have such people on staff to meet and greet all of us. Special thanks to Mark Wilder for all his help in making our stay so pleasant.
July 15, 2014
Rated 1 out of 5 by WilkinsonJRSF Sheraton - Arlington TX - Aug 3 to Aug 5
Terrible service - initially given a room that was already occupied and there was no house cleaning
August 6, 2014
Rated 3 out of 5 by Jackie30 This hotel needs a major overhaul
First - staff service and food were excellent. Not so much the hotel itself. The carpet and chairs in my room all had large stains. The air conditioning unit over the shower was leaking when I checked in - thankfully that stopped soon. The faucet for the shower was ready to fall off. Took a long time to get hot water and the pillows on the bed (4 of them) had absolutely no firmness to them - it was very hard for me to sleep.
October 24, 2013
Rated 5 out of 5 by Nezo STEELERS1FAN
Dawn and Skylar of the management staff went out of their way to make sure my stay was perfect !! Its a pleasure when a business trip is flawless largely due to a great hotel helping out. An appreciative client.
July 26, 2014
Rated 2 out of 5 by Robert45 Staff issues
Staff was unfriendly and not very helpful. When I went to the restaurant they acted as though I was bothering them from their other duties. They didn't seem to be concerned when we had other needs like the internet kept floating in and out.
I love Starwood and have never had service like this in any of the hotels I have stayed in... I am still a starwood fan but when in Arlington will stay at a different location
February 20, 2014
Rated 3 out of 5 by 45bound Guest Services Need Improving
Although the bed was very comfortable, the overall service was not. After 11PM on a Friday and even through Saturday mid day, housekeeping nor the front desk was available for service. We requested towels at 1030p on Friday and didnt receive them until Saturday 830AM after another 5th request. The front desk stopped answering calls after 11P on a Friday and the '0' went the hotel's recorded voicemails multiple times.
March 18, 2013
Rated 2 out of 5 by MLC99 Disappointing
Sold out weekend and hotel was very understaffed. Calls to front desk took 4-5 minutes to answer, front desk always had line. Ceiling in bathroom was rusty and peeling and badly needed painting. When we asked if we needed reservations for airport shuttle we were told no, only to find out we did and shuttle was fully booked. Hotel is convenient to Cowboy Stadium and shuttle service to nearby resturants was very good.
September 3, 2012
Rated 2 out of 5 by MD34 Returning guest
I've stayed at this location two years ago and the accommodations were great. However this stay was quite different. I was asked to upgrade my room to club level and was told that horsdevors were served and a continental breakfast accompanied a $30 addition fee per night. Sounds great but the horsdevors consisted of meatballs, cheese and crackers and no drinks. The room had a large amount of mold in the vents.
June 12, 2013
Rated 2 out of 5 by Kumquat Critical failure
Upon arriving for check-in at 3:30 pm on (I was told that 3 pm was the allowed time), I was informed that our room wasn't ready. There were about 2 dozen people on the wait list ahead of us and they would call my cell phone when the room became available. Since we were due to go to a concert in an hour and planned to get ready in the room, this left us with the only option of dressing and preparing (wife's make-up) in the lobby bathrooms. My good-natured wife soldiered through a packed bathroom to get ready, but heard a very large number of very irate women voicing their collective displeasure at this shared discomfort. I finally got the phone call that the room was ready a full two hours later while at the concert. How does a hotel of this size not staff the housekeeping adequately for what was surely an expected full house? The place was packed and I doubt it was a surprise.
June 13, 2012
Rated 5 out of 5 by Tim39 THIS HOTEL IS AWESOME!!!!!!!!!!!!
Ths hotel is by far the BEST that I have ever had the pleasue of staying at. My family and I went to Hurricane Harbor for a little get away. We stayed here and LOVED everything about it. The staff were awesome, the shuttle was awesome, the room was awesome. We have tickets to the Cowboys vs Giants game in Oct and we have already booked our room for the Sheraton, You cannot go wrong by staying at this hotel.
August 4, 2012
Rated 3 out of 5 by Bill1022 Property Meeds Help
This property seems overwhelmed. They need more staff and more facilities. Fifteen chairs around the pool. One person working the market at breakfast. Ordered a frozen drink at the pool and it had chunks of ice in it as big as grapes.
July 13, 2014