Rated 4 out of 5 by Kelly1211 May 2014
please see below:
The bathtub had sewer water and waste in it that occured overnight.
the water coming out of the bathroom sink smelled like sulphur... All else was good.
May 12, 2014
Rated 5 out of 5 by sailsgal close to airport
We have stayed at this hotel twice now after coming back from long flights to Asia Pacific and needed some down time for a day or two to get our body clocks back on track. Staff and service are excellent and any needs were met immediately. We would definitely stay again at this hotel while into LAX. We upgraded to the Club Lounge so easy walk on our floor for free breakfast and appies in the afternoon. Free internet was also included. We took the Ocean Express shuttle and went to two malls for shopping and also down to Manhattan Beach Pier. great service if you want to see some of the area but don;t want to rent a car.
October 8, 2013
Rated 5 out of 5 by KLdrummer excellent Airport Hotel
Stayed at this hotel twice in the last two weeks and both times the stay was perfect in all ways in spite of heavy customer traffic, in house conventions, etc. Fast easy and courteous check in. room as expected, GREAT in hotel Italian restaurant (real deal food), great room service food and breakfast, free courtesy shuttle. Only hitch was wifi, expensive and my wife's company secure login protocols would not connect.
I was at hotel for hand surgery layover and convenience (no larger bounding happy dog, or two playful cats so I got some rest).
and it was better then being at home for comfort. Great airport layover place. Close to Santa Monica, Culver City, Venice etc
April 7, 2013
Rated 1 out of 5 by RFrf Bad business practices
I showed up, waited in line for check in for 25 minutes, and was then offered a room with only a pull out sofa - not the room I booked. Completely unsatisfactory. They had sold my room out from under me. So, while I'm responsible for paying if I don't show up, Sheraton Gateway isn't responsible for fulfilling their end of the bargain. I ended up not staying, but instead went to the Westin. Oh, one thing, I've got platinum status with SPG. Meaning I spend a lot of money with the company. Doesn't matter here. And the manager wasn't there, leaving the young desk clerk to take the heat. Just bad business, leaving me as a customer that will never be back at this property.
December 14, 2012
Rated 5 out of 5 by Sinatra Great Italian Restaraunt
This Sheraton property is very close to LAX and the only food options within walking distance are other major hotels. However, the bar located inside this hotel has an adequate menu. There is also a sit down restaraunt offering the standard breakfast items, buffet and lunch. Finally, there is an Italian restaraunt inside the hotel that is excellent. It has its own bar with tables and sofas where you can eat or a more formal sit down dining area. The food was hot, fresh and delicious. A wide variety of Italian dishes is offered at various price points. I had the $17 spaghetti pomodoro for 3 nights in a row--delicious!
April 8, 2013
Rated 3 out of 5 by Sunsh9 Great for Business Travel
I have selected this property for my weekly business stays out of a short list of 4 SPG properties in the area.
The staff here is awesome, from the front desk, guest services, restaurant to the valet staff; I have no complaints.
The hotel can improve in a few areas - the noise from neighboring rooms can be excessive and the restaurant prices are on the high side. I have experience very loud neighbors late into the eveing and rowdy guests walking thru the hallways. The walls are very thin and you can hear everything. Possibly a notice to guests to try to courtesy of others and refrain from letting doors slam shut would be helpful.
I ordered dinner ONCE and it was tasty but not worth the huge price.
Overall, I selected this property because the pros clearly outweight the cons, but if the property is looking for an A+ I would invest in soundproofing the walls, moving the beds away from neighboring doors, or at minimum try to house rowdy airport layover travelers away from the business travelers.
Sunshine in the Sunshine State
May 7, 2014
Rated 2 out of 5 by onedogrob Internet Was Down Entire Visit. First key didn't work.
The Internet, both wired and wireless was down my entire visit. I\This was not conveyed to me during check in. Only after I tried for an hour to get connected before coming downstairs to inquire about it was I told that "it's been down all day and we're working on it". I had important work I needed to accomplish and had I known I would have looked at another hotel.
Also, my first room key didn't work. Very frustrating. Then I came back down stairs to get another key and I was asked for ID. I realize that security is a must, but I was just there 5 minutes earlier! I felt like it was my fault the key didn't work. .
May 31, 2013
Rated 1 out of 5 by UnhappyGuest Horrible experience - room was dirty
Walked in the room and the bed looks like someone used the bed; open bar of soap in soap dish; tub don't drain; shower head was loose and spraying at hose connection; coffee maker was filled with water - who knows how long it's been in there; floor was dirty; no spare toilet paper - just had enough for 2 uses; trash can had used and stained tissue and toilet paper - use your imagination what the stains were.
I"ve stayed here twice. First time I was unhappy - the room was untidy. I gave it another chance. Maybe it was just an anomaly. It was worst the second time. See above. I'll never return to this hotel again.
March 28, 2013
Rated 5 out of 5 by YC77 Great stay!
I have stayed here before and the staff is always welcoming and helpful. I was upgraded to an Executive Suite which had wonderful windows along one side of the room. Had breakfast and lunch at the hotel restaurant and both were great. The effort to cater to the Asian palate was appreciated.
May 5, 2014
Rated 3 out of 5 by Traveler9876 Poor Service
We arranged for my stay to be paid by a company credit card in advance of my stay. This took 6 phone calls and multiple emails and despite being assured on the phone that everything was set, when I arrived the front desk had no idea about the arrangements. Another call from my company cleared this up. We regularly work with hotels, including other Sheratons, that accomplish this in one step. This particular location has never gotten this right and takes away valuable staff time from my company. Additionally when I went to my room there was a maintenance worker in the room fixing the tub. I easily got another room, but it seems that this is something the front desk should have known about before assigning the room in the first place. The actual hotel itself is very nice and comfortable. Your internal procedures, however, need improvement.
April 24, 2014
Rated 5 out of 5 by 1prez My Sheraton
I was both surprised and pleased with the helpfulness of the staff and the pleasant manner in which I was greeted each day. The service went beyond my expectations. the rooms were spacious, comfortable, and attractive. I will certainly plan to stay at the Sheraton again when I'm in the area.
May 3, 2014
Rated 3 out of 5 by tim54 Great Staff - with update coming
Hotel has an issue with the plumbing. Soot backed up into the tub in my room.
Hopefully with the update this issue can be addressed.
May 8, 2014
Rated 4 out of 5 by bethdesert My stay
I had originally reserved a single king room. A friend was joining me for the trip so I called a few days ago and changed my reservation to 2 beds. when checking in the agent did not reconfirm room type so we got all the way to the 1st room assigned and realized they had checked us in a King. I had to return to the lobby at 9;00 pm after a 2.5 hour drive from Palm Springs to get another room.
Also, I meant to notify engineering but the water nozzle in the shower did not work properly. When you slid the lever to the right to turn from tub to shower only 1/2 the water can from the shower head, the rest ran down the drain (room 1075). Also the shower did not drain very well.
Other than those items, we had a nice stay and the staff was nice and friendly.
Was there for the MPI event and liked
April 13, 2014
Rated 4 out of 5 by GRP1921 Great Location For LAX
We stayed just 1 night so we could catch our flight home the next day. The hotel is very close to LAX with the shuttle bus to Terminal 2 being less than 5 minutes. The shuttle ran regularly with no issues. I had rented a vehicle from Budget for our trip and after dropping the family off at the hotel I returned it and I was able to literally walk the 1 block back to the hotel. The outdoor pool has a fire pit and a few fire lanterns that really added to the environment. Lastly, the hotel obviously has high efficiency noise reducing windows as you seldom and barely heard planes. Only negative was that as a gold member I was not upgraded or even placed on a Starwood Preferred Guest floor. Disappointing though not the end of the world. Overall, good stay for our purposes.
April 7, 2014
Rated 4 out of 5 by Unseen Professional Staff
I would like to add that Crystal who works the front desk is a valuable asset to your business. Very professional and represents your business we'll.
May 6, 2014
Rated 4 out of 5 by SAPA NOT RECOGNIZING STATUS
I HAD A RESERVATION MADE
WE SHOWED UP AT 1000AM AND WAS TOLD TO COME BACK AT 1300PM
I ASKED FOR AN UPGRADE WE WERE NOT ACCOMODATED
I AM A GOLD CUSTOMER
I HAVE STAYED AT THIS HOTEL SEVERAL TIMES IN THE PAST AND IT IS THE ONLY HOTEL I WOULD STAY AT IN LAX
WE WERE EXHAUSTED
AGTS CUD SEE HOW TIRED WE WERE AND DID NOT ACKNOWLEDGE MY STATUS TO HELP ACCOMODATE US IN ANY WAY
I ALSO WORK IN THIS SORT OF INDUSTRY AND WE GO ABOVE AND BEYOND TO HELP OUR ELITE CUSTOMERS
I GUESS A GOLD CUSTOMER IS JUST A BASIC CUSTOMER IT DOES NOT MATTER HOW MANY TIMES YOU STAY AT A HOTEL
HOPEFULLY IN THE FUTURE THERE MAY BE SOME SORT OF ACKNOWLEDGEMENT FOR CUSTOMERS WHO SHOW THAT THEY ARE LOYAL TO YOUR COMPANY
March 1, 2012
Rated 4 out of 5 by BYBY Great Value
The value received for the price paid was great! $160/night and was upgraded to the club floor.
May 6, 2014
Rated 3 out of 5 by CIMAT Not up to par
I have had many stays at this Sheraton over the past few years and generally the accommodations were better than I found on this trip. The room was on a low floor, at the far end of the hallway and there was very loud music playing outside from a hotel event that made getting to sleep difficult. I had a very early flight in the morning an did not want to waste any sleep time changing rooms. Also as we walked to the room there was a veritable obstacle course of room service food trays on the floor.
April 10, 2014
Rated 5 out of 5 by minime001 Great stay, not so great day.
I would like to personally thank Mustafah Oberoi, for his compassion and generosity after my wife was bitten by a dog in Marina Del Ray. We were staying at the Hotel and decided to go to the Marina. While we were there, a dog attacked my wife and we had to go to the emergency room. When we got back to the hotel, we told the front desk that we had to cut our stay short because of my wife's injury. Mustafah, of guest realations, found out and literally chased us down as we were going to our room. He apologized for our situation and offered us a complimentary desert or beverage at the Hotel restaurant, also received a 30 dollar discount on the room. We just want the thank Mustafah and the whole staff at the Hotel for all there concern. The Hotel was excellent and clean rooms with a excellent restaurant experience, with Hime our waiter.
Thanks again Mustafah for an excellent job.
April 23, 2014
Rated 4 out of 5 by tijohn14 California
We had a great pleasure , quiet room and the breakfast was very good and the location near LAX it was good for us
May 5, 2014
Rated 4 out of 5 by GARC ....
They give me a discapicate room
May 6, 2014
Rated 2 out of 5 by Owlqueen Value was poor
Attending a conference there, I had no other option for lodging. With the room charges of $137/night (convention rate, room tax, and tourism "assessment" ), I was disappointed that there was no complimentary coffee in the lobby, overpriced restaurants, no free internet access in the room, or free parking. The room had outdated décor with some peeling wallpaper, and the bathroom was small. This is not what I expected from a Sheraton-- my stay at another hotel when traveling the night before provided much more comfort (as it guaranteed), and it was more affordable.
March 10, 2014
Rated 5 out of 5 by Jball127 Great Customer Service
We arrived in the LAX airport at 10:30pm and had a flight leaving the next morning at 7:30 so we called up this hotel and booked a room. My husband and I had been traveling for the last 20 hours and were a bit crabby, but the staff was still overaly nice to us. They first put us in a room that was conjoined with a conference room that was being used and it was super loud. We called to the front desk and immediately they switched us to a different room with no hesitation. We only ended up being in the room for maybe 6 hours because of our flight but the staff was very attentive and great to work with.
May 28, 2013
Rated 5 out of 5 by Anonagain Surprising
I normally shy away from reviews, but, and this is a big but, my experience at the LAX Sheridan was much better than I expected. Great staff, clean room, and a incredible dish of penne pasta with sausage.
May 2, 2014
Rated 4 out of 5 by Coug Great Staff, convenient to LAX
I have stayed at this hotel several times because it is a Sheraton and close to LAX.
Upon checkin we were assigned a room, unfortunately it was a double queen room instead of the king that was reserved. The desk resolved this by sending keys up to us, although that took several minutes. It would have been faster for me to go to the desk, but I appreciate the effort to save me the trouble. The staff at this location make every effort to resolve any issues.
The tub was very slow to drain, but this seems to be a typical experience for me at this location, it is unsettling to stand in deep water while showering.
Thank you for a nice stay, considering we arrived just after midnight. The quietness and comfort of the room fit our needs perfectly.
March 18, 2014
Rated 4 out of 5 by jchiguy1 Terrible Check In Experience
I love the physical plant of this hotel, the well designed rooms, friendly and competent housekeepers and well maintained facilities. I hate the unprofessional, unpleasant front desk. I was the first person in the Gold/Platinum check in line and still waited twenty minutes while three different attendants plus a manager futzed with others (nonexistent) reservations. I finally had to raise my voice to get some service. I finally had my keys tossed at me and was "dismissed". Not a way to treat your best customers. I would go back only because it is nonetheless the best of all airport hotels at LAX.
November 19, 2012
Rated 5 out of 5 by Delilahblue33 great stay
this ws my second stay at this hotel and it was just as pleasant as the first. I enjoyed the proximity to the airport and also to the freeways. the food was good but not worth the price. room service for 3 people was 150. dinner at Philipe for 3 people was 75. that would be my only complaint. My son did enjoy the pool. The parking is a little strange but it was reasonably priced.
April 22, 2014
Rated 5 out of 5 by Trav4business Amazing Service, Great Attention to Detail
Welcoming, accommodating and incredibly comfortable, my stay for 4 days was great! Convenient location to airport, beaches, and business, this Sheraton took care of all my needs and exceeded expectations in wonderful ways. The concierge lounge was terrific and so worth the extra money with a beautuful continental breakfast++ and a great place to come enjoy hearty appetizers and a glass of wine at the end of the day. Service was top of the line. A don't want to miss is their restaurant Papparazzi where we had the most delicious tasting menu filled with fresh contemporary Italian dishes presented beautifully and paired with amazing wines. A great run hotel with top level service in every way!
August 14, 2012
Rated 5 out of 5 by GLENFOREST Comfortable and Enjoyable
The room was comfortable. The Club provided all the amenities we wanted.
May 3, 2014
Rated 3 out of 5 expected to much from four star hotel
I expected more from a 4 star hotel that was represented. The front desk was rude at check in when I asked about parking. The tub didn't drain you had water up to your ankles after shower. The bed was not comfortable at all. Back parking lot was dark at night when you walked back late. Be sure to make revservation through hotel and not third party you don't get the same treatment as a first class guest. Thats why we were stuck in a room right by elevator and it sounded like a party in the hall all night when people came in. Didn't sleep well at all. We were celebrating our 20 year wedding anniversary so I was disappointed. All the other reviews were great so that made me even more disppointed.
September 21, 2012