洛杉矶喜来登酒店

  • 美国
  • 加利福尼亚州,
  • 洛杉矶
  • 西世纪大道 6101 号
  • 邮政编码 90045
  • 地图

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年龄要求政策

客人必须年满 21 岁并提供有效身份证才能预订客房。

Rated 3.7 out of 5 by 808 reviewers.
Rated 2 out of 5 by Needs Improvement I use to love the Sheraton passing through LAX. My last experience was forgettable. The room smelled funny and I requested a quiet room as I had an early flight. I was placed in one facing the runway! The hotel was not even busy. I could also hear the pipes each time my neighbour used the shower and bathroom. I checked out early at 4am to catch a 6am flight on 03/27/13. There was no one at the front desk for 10 minutes. I guess he was checking out as well! When he showed up, he didn't even apologize or acknowledged me. Just asked if I wanted a paper bill! I guess if I didn't, I would have done the express check out! I will definitely look for other options on my next trip. Being an SPG member made very little difference. February 28, 2013
Rated 2 out of 5 by Value was poor Attending a conference there, I had no other option for lodging. With the room charges of $137/night (convention rate, room tax, and tourism "assessment" ), I was disappointed that there was no complimentary coffee in the lobby, overpriced restaurants, no free internet access in the room, or free parking. The room had outdated décor with some peeling wallpaper, and the bathroom was small. This is not what I expected from a Sheraton-- my stay at another hotel when traveling the night before provided much more comfort (as it guaranteed), and it was more affordable. March 10, 2014
Rated 3 out of 5 by Bad start to our holiday We arrived after a very long flight to find that our room that we had prebooked had been cancelled! Could this have been due to an oversell? We were given an upgrade and the room that we stayed in was pretty good. We we then embarrassed when we tried to charge to our room because we were not asked to provide a credit card at check in. In saying that the hotel is in a great location, nice rooms and public areas. Pool area could be maintained better by cleaning the ashtrays that are left on the tables on a more regular basis. Would we stay here again, probably. May 20, 2014
Rated 5 out of 5 by Finally-A great Hotel at LAX!!!! After several attempts to find a clean, comfortable upscale hotel near LAX we finally found the wonderful Sheraton Gateway! The hotel offers an exquisite restaurant which is open convenient hours, a club floor if you want to avoid the rush and have a complimentary snack or brink a beverage to your room, a large bar (in addition to the one in the restaurant) along with several other amenities. We were able to return our rental car the night before to save time and the shuttle took us right to our airline the next morning. August 18, 2014
Rated 4 out of 5 by Great SPG platinum recognition From front desk to waiter at the restaurant, all the employees are extremely friendly and helpful. I have stayed at this hotel a couple of times. SPG Platinum recognition at the hotel is really good. They proactively describe/explain all the benefits - I do not have to ask any questions at all. Among those employees, the front desk manager and the waiter (who remembers me well) at the breakfast restaurant are the best. They just go beyond to provide excellent customer service. One downside is their parking situation. It's not the most convenient location... February 22, 2012
Rated 3 out of 5 by GOLD MEMBER NOT RECOGNIZED IN THIS HOTEL ? I Just flew in from Mexico and checked into the hotel at about 11pm. My flight to Singapore the next day is at 9pm. I asked if I could do a late check out and was offered 1pm. I clarified saying that I am a gold member and I understand checkout is at 4pm for gold and I was hoping to get a 5pm or 6pm check out. Was told by the check in staff 4pm check out only for Platinum and Gold members does not have this privilege ? I am confused and will check with the manager tomorrow. If Gold member is not being recognized in this hotel, then unlikely I will come back June 22, 2013
Rated 4 out of 5 by Very close to aiport I stayed here for 2 nights using SPG points, but I was given the option to ugrade to the club floor, which included evening snacks and continental breakfast. The first room allocated to me hadn't been cleaned! Although this was swiftly changed it was a pain as I had lots of heavy luggage to drag around. The pool area lacks privacy and has to be reached via the bar area.There is a frequent, free shuttle to the airport which is only a 5 minute ride away. I have stayed here many times and the hotel is in much better condition that others close by e.g Crown Plaza September 29, 2013
Rated 2 out of 5 by Business Traveler Disappointed with Service My only interaction was with the front desk, who has always been great in the past, but was not good this time. I was waiting to check-in next to the SPG status sign, but apparently on the wrong side of it, since a person who got there after me and did not have status was invited to check-in before me. I was then told my corporate card had a "hold" on it and couldn't be used. I found out the next day that there was no hold, and charging my hotel to my personal card will now cause me grief with my company. I requested a receipt and was told it would be emailed to me. I assented to this (although I would prefer a hard copy) however as of 4 days after my stay I have not received a receipt. I guess I'll have to waste time getting in touch with customer service just to get a receipt for my stay. Altogether a lot of extra work created by poor service at the front desk. September 22, 2014
Rated 4 out of 5 by Long wait at the front desk I have stayed at least a dozen times at this hotel and I have never waited as long as I did this time in order to check in and check out. There were only 2 people working the front desk when I checked in and there was a line of at least 10 people. When I checked out, I waited in line at the Platinum member line and there was only one person at the desk. There were 5 people in line and it took so long that I ended up laying my card on the counter because the airport shuttle showed up and I needed to go. I didn't have a chance to get a hard copy of my bill. May 4, 2014
Rated 5 out of 5 by Wonderful Staff, Exceeded My Expectations I was expecting a standard airport hotel but what I received was anything but. From the moment we entered this hotel, it had a feeling of luxury and the staff attentiveness matched the feeling of luxury. There was nothing they could not accommodate and they did it with a smile. Even when we were getting ready to check out, the housekeeper offered us two bottles of water to take along with us on our trip to the airport. While we were here for only one evening, I look forward to returning and recommending to my friends. August 15, 2014
Rated 2 out of 5 by not what it used to be In our first room the bathroom was dirty, wet towels, trash, food. Called Eddie who checked us in . 2nd room had hot wings from the night before by the front door. The room smelled like hot wings..gross. Talked to Eddie again who was very put off by our not liking the smell of hot wings. Gave us a room on the preffered floor (thought we were already a member for signing up for the club) same room only cleaner. Ate a ok breakfast 4 $20 at the breakfast bar but was told it was $10. Ask for the 14th floor only and skip Eddie if u can cause he really is tired . March 15, 2012
Rated 5 out of 5 by Sales This hotel was great for my travel plans October 15, 2014
Rated 5 out of 5 by The Coolest Stay Ever in Cali I was attending a 4 day speaker training 8am-8pm, and this hotel provided the relaxation that I needed, especially by the pool area, the music, the heaters, the food and great service and attentiveness. The exceptional service first started from the Valet service, when I arrived, Roosevelt Beasley gave me a professional, warm welcome, and for the rest of the week the valet team was fast,friendly and professional. It was also nice to see some females working valet. I will stay at this hotel again and I had a great time! August 11, 2014
Rated 1 out of 5 by This hotel does not upgrade platinums 2 Do not believe hotels explanation for not upgrading on 6 trips and 25 days on business. This is not my first rodeo , I fly 175k miles a year and stay 200 plus nights a year for the last 10 years. I know the program rules better than the people checking me in. On each instance I checked when I got to my room and went to spg.com and booked my exact itinerary and a standard suite was available. Terms and conditions for platinum states best available room excluding specialty suites. Management does not want other travelers know that they break spg's own rules and put aside suites and give them out at there discretion and not in accordance to spg rules. I am done with spg and will take my 200+ nights to hotel chains that follow the rules April 13, 2014
Rated 2 out of 5 by Challenges When I checked in I was asked if I wanted bonus points or other amenities - no one told me that meant that my room would not be cleaned - and my bed would not be made - that was fixed and housekeeping was right on top of the clean up - once they knew of the problem When I turned on the TV - it didn't work - one of the line on the phone didn't work and on my last day there was a bug in the shower - Engineering fixed the TV quickly but the phone was never fixed - when I told the front desk about the bug - they didn't even apologize - July 11, 2014
Rated 5 out of 5 by Excellent Customer Service This hotel has great customer service. November 25, 2011
Rated 3 out of 5 by needs improvement Pros: Conveniently located to the airport Beautiful rooms w/ comfortable beds Excellent workout facilities Punctual shuttle service to the airport Starbucks located in the lobby Cons: Long lines at front desk Excessive Wait time for food at bar Bartenders not very friendly at hotel bar Adult beverages at bar are below average Attentiveness of bartender at hotel bar is below average September 24, 2014
Rated 5 out of 5 by Sheraton Gateway Hotel LA We attended your hotel going to Hawaii and returning from Hawaii. It was a great place to stay on both occasions. We slept well and ate well at the wonderful buffet. We enjoyed great rests both ways. Your staff treated us so well it was relaxing and fun Thank you so much. October 4, 2014
Rated 4 out of 5 by The Hotel is very convenient for LAX I enjoyed most of my stay but the Hotel was very cold, in spite of the outside weather being windy and cool especially in the meeting rooms and the concerts and we both needed heavier clothes than we had brought with us. The bar tender was very surly when asked what draught beer he had available. His response "only Pilsner" this I believe was all they had every night. The front staff did not know how the local transportation system worked, i.e the buses and the Go Metro. I did explain them to him as I have visited your area at least 5-6 times. May 28, 2014
Rated 1 out of 5 by What suck about this hotel The last day when we been there they deactivate our keys really early in the morning by 8:00am non of our keys worked so we went to reactivate at front desk but after one time use they deactivate again same day we have some places to go in order to check out this is ridiculous never happen to my anywhere, even I worked for a very prestigiuos hotel as houskeeping supervisor and we never ever check out guests like you guys did to us this is really insulting and rude we should pay only half day of our last days because they kick us out very early. Bad May 23, 2013
Rated 4 out of 5 by Great Staff, convenient to LAX I have stayed at this hotel several times because it is a Sheraton and close to LAX. Upon checkin we were assigned a room, unfortunately it was a double queen room instead of the king that was reserved. The desk resolved this by sending keys up to us, although that took several minutes. It would have been faster for me to go to the desk, but I appreciate the effort to save me the trouble. The staff at this location make every effort to resolve any issues. The tub was very slow to drain, but this seems to be a typical experience for me at this location, it is unsettling to stand in deep water while showering. Thank you for a nice stay, considering we arrived just after midnight. The quietness and comfort of the room fit our needs perfectly. March 18, 2014
Rated 4 out of 5 by Perfect Proximity I was working in LA/Manhattan Bch area and this hotel was in a perfect location for my travelling back and forth to stores. You could walk to the airport and the car rental locations if you needed to. Staff was great, friendly, offered upgrades and were totally accomodating. Hotel lobby and bar have a good vibe. Only suggestion is that all your valet staff have suggetions to surrounding restaurants. We had to ask a few people to get information. But when we did it was a great recommendation. Thanks again. I'll see you on my next business trip. October 21, 2013
Rated 4 out of 5 by This hotel has great features This hotel is perfect for short stay in Los Angeles area. It has good opportunities with shuttles to downtown or areas in the city. The airport shuttle is great running every 15 mins. October 6, 2014
Rated 5 out of 5 by Exceeds Expectations Every Time As a frequent LA visitor, I have the opportunity to stay at many Starwood properties in the LA area. This location is the best, by leaps and bounds. The proximity to LAX is great for travelers. With it's recent face lift, it is a very inviting atmosphere; whether visiting in the summer by the pool with a Mai Tai, or during the winter, next to the trendy outdoor heaters sipping a Hot Toddy. The best part of the experience starts with Robert and his crew for the service they provide at the front desk. They certainly raise the bar when it comes to information, details, requests, and SPG recognition. The warm welcome and professionalism is always the prelude to fantastic stay...every time. Quite simply, they know how to make guests happy and do great job at it. July 2, 2014
Rated 4 out of 5 by Great Hotel but housekeeping problems Overall good stay; restaurant service and food was excellent. However, first two days housekeeping did not pick up used glasses from room and did not leave any replacements as well as no additional bath/hand soap. Had to ask for wash cloths on the third day also. The pillows had no support at all. Staff brought pillows, but they were all the same. Ice machine on my floor was out of order entire four day stay. Also at checkout, staff member neither asked how my stay was or thanked me for staying there. Not usual Sheraton. July 15, 2014
Rated 5 out of 5 by Close to LAX with nice bar We stayed here for just one night as we had early LAX flight. The hotel is one of the closer LAX hotels which makes it nice spot for late arrivals.. etc. The rooms are nice and seem to have been renovated recently. There is valet parking as well as self park with in and out for around $17 i believe. There is a nice hotel lounge perfect for a late night drink. By far the only complaint we had is we tried printing out our boarding passes and it seemed to take forever at the nearby computer cluster but when we tried to print it asked for our credit card as if it were going to charge us for printing and when we asked front desk he said that shouldnt happen but didnt really provide us with resolution so we decided to print at airport next morning etc. May 10, 2014
Rated 4 out of 5 by Great Hotel, Some Fundamental Issues Our group stayed last week. One of our team was woken up to news his lock box items had been given out to someone else. This turned out to be untrue and a mistake, but really? Where are the checks and balances. My service I received was great. I saw some abrassiveness with the staff that could be tuned up. Remember these folks are your customers. Patience should be key. Having stayed in hotels all over the place, I was actually very surprised to see the errors that were made this past week. I hope management listens and has a staff meeting. December 18, 2012
Rated 4 out of 5 by Interesting... I returned for a stay here Nov 1-3. One night was with points, and one was pre-paid. The first issue I had is that after the first night I had to come to the lobby, check out, and then check back in again because it was too separate reservations. I've never encountered this issue before, every other hotel has always linked the stays and kept me in the same room from check-in. There was also no platinum recognition in regards to upgrade. The hotel itself does the job, close to lax, nice gym, nice pool, decent rooms, but the front desk/and service line aren't exactly the friendliest of people, the cleaners however were always happy to say hi and ask your day was, oh, and the workers in the club lounge were great, too....all in all, a mixed stay. November 4, 2012
Rated 5 out of 5 by Great Hotel We had to stay an extra night in LA because of a flight delay. We found this Sheraton was close to the airport and rental car agency. Check in was fast, courteous. He gave us a credit for a movie to let the kids watch. Room was clean. We were exhausted after a week of sight seeing and the room service was fast, good food. I was worried about being so close to the airport that it would be too loud to sleep. That was not an issue my family slept great. This experience turned out better than the hotel we stayed at for the rest of our vacation. February 25, 2014
Rated 5 out of 5 by February/March 2012 I stayed at this location twice, before and after a trip to the Dominican Republic. This hotel is a standout. At the beginning of the trip, once I had gotten thru security @LAX, at 5:30 am, I realized I had left a laptop computer in the room. In a panic, I called the hotel, explained my predicament, and was connected right away to the bellhop who had assisted me earlier that morning. Mr. Williamson checked my room, and sure enough found the laptop on the bed. I hopped back on the airport shuttle bus, went back to the Gateway, where Mr. Jorge (sorry I didn't get your last name) was waiting for me at the concierge desk with the laptop. I immediately hopped on to the same shuttle and got back in time to catch my flight to Miami. What a great staff! April 21, 2012
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