Rated 5 out of 5 by tep394 Concierge/Tour Desk Amazing service
Everyone working at the concierge desk was top notch. They were extremely knowledgeable and gracious in assisting those of us new to your wonderful city. Every recommendation they made resulted in a perfect evening or outing.
February 10, 2014
Rated 2 out of 5 by Georgia63 Elevator disasters
The elevator system is terrible, people stuck or could not get up or down.
The "going green" was not fully explained and living in a room full of trash was not desirable. On the 4th day, when someone finally came in they did not even change a dirted sheet, or leave the proper linens .
The tour desk lady was excellent and very helpful. The front desk people were courteous and helpful.
July 20, 2014
Rated 3 out of 5 by Markh47 Poor Food Service
For three different meals, one lunch and two dinners, there were long delays getting the food to the table. While the quality of the food was acceptable, there were extensive delays in preparing the food.
One day the maid service removed the used bath towels but did not replace them. This was not noticed until I was in the shower and noticed only one bath towel for two people. As we were in a hurry, one of us had to go without a shower. After a phone call, additional towels were provided but this was an oversight that should not have happened.
I was attending a large meeting and due to extensive renovations, meeting rooms were being reassigned at the very last minute (within hours of the meetings) which cause confusion.
June 30, 2014
Rated 5 out of 5 by LeeGee In the heart of history
Beautiful facility in the center of New Orleans excitement. Gaming, great food, amazing history surround this property and all are outshined by the service quality of the hotel staff. This is THE place to stay in New Orleans.
July 24, 2014
Rated 5 out of 5 by RebelTim Sheraton NOLA
The Sheraton New Orleans is my preferred hotel when visiting NOLA. It is conveniently located, and the recent renovation is fabulous. The check-in process is very easy and fast, and the staff is attentive to my needs. I always recommend this hotel.
July 16, 2013
Rated 1 out of 5 by 1212buster Noise
This room....at nearly $300 per night was on 31 floor...next to elevator.....sounded like subway train coming into the station all night long.....room should only be sold when hotel overbooked and guest should be forewarned
January 3, 2014
Rated 2 out of 5 by bexmix Good hotel, horrible service
The hotel itself was nice and comfortable, but the customer service experience was awful. When I arrived, I went to the SPG Gold/Platinum line and waited for five minutes before someone finally informed me that the sign was in the wrong place and I had to get in the back of a very long line that had been building while I waited. The overall checkin process took 10-15 minutes, which is unheard of. Later, when I called the front desk, I waited for probably 30 minutes before giving up and calling the hotel's main line from my cell phone. At checkout time, my bill was wrong and required another 10-15 minutes of manual adjustments. A week after checking out, I realized I had not been awarded any points for my stay – not even the Make a Green Choice points I'd earned. I called the hotel to discuss this and had to leave a voicemail for someone who never returned my call. Finally I called SPG directly and was told that the hotel had rejected my points for some random reason. I don't know what's going on with their staff, but this hotel needs some WORK.
September 10, 2013
Rated 5 out of 5 by bubbarc Great Location
This hotel has the best location, we walked every where. The room is very homey and the beds are comfortable. Love the new updated elevators. Very clean.
February 24, 2014
Rated 5 out of 5 by Jayani Exceptional!
My stay was very Outstanding! From the time of arrival, until my departing was nothing but great service. The atmosphere is so welcoming. I will definitely be staying here again on my next get a way! Exceptional across the board!
September 11, 2013
Rated 1 out of 5 by Richard1555 This hotel has rude staff
This hotel is in a great location. It is spotlessly clean and very comfortable. However, it has the rudest staff. Very unprofessional. I have tried to speak to a manager for three days now. After many phone calls no response.
August 27, 2013
Rated 4 out of 5 by BrendainHelena Very Modern and attractive
My room was quite nice, however it hadn't been cleaned properly. The chair at the desk had potato chips in it and a towel was left hanging over the shower rod. Everything else was great! The size of the room was good. The bed was comfortable, the television was an HD version and had good stations. The only complaint was ongoing construction on the restrooms located on the conference floors necessitating members to travel three floors down to use the restroom.
July 14, 2014
Rated 5 out of 5 by Babs1960 This hotel has a great location
This hotel has a great location near Bourbon Street and other things to do while in New Orleans.
February 24, 2014
Rated 5 out of 5 by Gentry56 The hotel has excellent features.
The hotel was awesome! The rooms were impeccable. The staff was very helpful and friendly.
February 24, 2014
Rated 5 out of 5 by Arizona Excellent
The check-in process was really quick. Kim took care of checking us in and upgrading us in just a few minutes (we were even able to check-in a few hours early, too!). It was a great start to our trip.
The room was spacious and the king bed was comfortable. The room and bathroom were very clean. Our view of the Mississippi from the 45th floor was great!
We walked in to the French Quarter everyday- the location is perfect for ease of walking to the quarter, aquarium, and river.
My only complaint is about the $38/night parking. I think it seems a bit excessive, but parking was expensive all over the quarter.
We'll definitely return to this hotel.
January 21, 2014
Rated 1 out of 5 by tommy362 Horrible Experience
I have stayed at the Sheraton previously, and this past stay would be my fourth. I have never had a problem in the past but this time was terrible. Two friends and I decided to go to New Orleans for New Years and I chose the Sheraton as our hotel of choice. We checked in on the 31st with no issues. The next day (Jan. 1st) two of us went to get lunch and my friend was still in the room when the maid came. She signed off on the “make a green choice” door tag to not clean the room for that day. When I got back to the room I called “guest services” to bring us some new towels, cups and water. I explained (and was ok with) that the maid had not cleaned the room for that particular day but asked for them to please replenish the stuff we needed. We left the room and got back around 10pm to a room with unmade beds, no new towels, water or cups. The next morning (Jan. 2nd) I called “guess services” to bring up some water bottles for us. It took them 2 hours to bring up 3 water bottles. This process continued throughout our entire stay, resulting in 4 full days without having our beds even turned down, or anything in the room replenished or cleaned.
January 5, 2014
Rated 5 out of 5 by gomz66 This hotel has great location
We rally enjoyed our stay. The room was roomy and had a great view. Centrally located, we visited all the sites and enjoyed the Great food. The fireworks were spectacular.
July 8, 2013
Rated 2 out of 5 by Toms27 Convention Hotel too noisy and crowded
Drunks all over the place. Always felt like a theft could happen at any time. Security overwhelmed to stop the loud nosises and slamming doors at 3 am in the morning.
September 12, 2013
Rated 2 out of 5 by Miniman Never Again
Construction noise woke up us at 4:30 A.M. on two mornings! Every day I had to chase down a maid to obtain something that wasn't replaced when the room was cleaned. One morning I returned to find the Maid staring out the window while she was on her "Pink" cellphone! I also didn't care for the fact that some maids closed the doors when they were in the room.
July 19, 2014
Rated 5 out of 5 by Sheila29 Best Lodging in New Orleans
I had the best vacation in New Orleans. The Sheraton location and service met all of my needs and made the experience great. The staff is wonderful.
July 24, 2014
Rated 5 out of 5 by Myself Myself
From check in to check out the staff is amazing. Sherick at check in was very pleasant. He came from behind the counter and personally welcomed us.
June 5, 2013
Rated 4 out of 5 by Jimundo Hotel in the Heart of the City
This hotel is nicely located in New Orleans. Just outside the French Quarter, walking distance to many locations and comfortable. The trolly is in the center of the street for easy access to points not walkable. I enjoyed my stay here and would book this hotel if I ever return to New Orleans.
July 21, 2014
Rated 4 out of 5 by np00 Strong service and great lounge
staff is very attentive and the lounge has good food...
July 25, 2014
Rated 5 out of 5 by Emmie Mrs
Enjoyed the evironment of this hotel. The overall feel was one of quality. The staff was very friendly and knowlegeable.
December 8, 2013
Rated 3 out of 5 by katebb Did not meet expectations
I stayed in this hotel for a work conference I was attending within the same hotel. While the staff was very courteous and the conference rooms well maintained, I was dismayed to find my room was sub-par for the price I paid. My bathtub faucet not only leaked the entire time, but the handle came off when I used the shower. Additionally, there was old shampoo still clinging to the bathtub walls. I opted out of the cleaning service but was only rewarded with a $5 voucher for 1 day (I was there for 3 nights). However, the location is close to the French Quarter and Bourbon Street and convenience to these amenities was appreciated.
April 30, 2014
Rated 2 out of 5 by James4330 Decent Room, horrible Service
The room was decent and well put together and the staff was nice but I had a few, relatively, minor mechanical issues in my bathroom. Even after 3 requests for service, the issues were still not resolved and there was no communication regarding what was done, only a voicemail asking if everything was okay. Even after indicating, to the manager, that it was not okay, it still didn't get fixed. In the end, part of one issue was fixed but not the other one. While I got a small credit, it was a joke compared to the headache that was created, not so much because of the plumbing issues, but because of the staff that, really, just didn't seem to care.
May 19, 2013
Rated 4 out of 5 by Froschss SScott
The check-in was a night-mare. I would
suggest you have a cue to line up so everyone has a chance to check in when the next agent is available. Some of the lines moved very quickly and some took for ever.
July 22, 2014
Rated 5 out of 5 by Missym2013 Perfect location
The room has an amazing view. Walking distance to all the attractions!
July 5, 2013
Rated 3 out of 5 by bb1234 Just an "OK" Sheraton
Restaurant / food at buffett, cold and incomplete, unfriendly wait staff
November 19, 2013
Rated 3 out of 5 by StellaG12 Nice Location
The hotel is located in a great location for visiting New Orleans.
October 31, 2013
Rated 5 out of 5 by LadyKay Last minute getaway
I truly enjoyed this location and I will return. It is in walking distance of nearby restaurants. It rained the entire weekend and the hotel handed out umbrellas for the guest to use.
July 22, 2014