Rated 1 out of 5 by darra disappointing
No one greeted or offered assistance upon my arrival. The front desk personnel were not friendly. I was asked if I were a Starwood Preferred Guest but when I say 'no' there was no mention as to how I could become one.
I called about a problem with the television so they sent a technician who had no idea what the problem was and never resolved the issue. Later, when I went down to the desk, I was told they would check into it. Nothing was ever done to remedy the problem. As I was going out later that day, they were locking the side entrances. I spoke briefly about the weather. Not once did he say I could not return through the same entrance. Another guest called for someone to unlock the door to let us in because it was raining and we didn't want to walk around to another entrance. They had locked the doors early because of the weather but never let any of us know we could not reenter.
There were other issues with the reservation as well.
Just an overall disappointment of service.
April 16, 2014
Rated 2 out of 5 by JP1123 2014 IFT
This hotel is "tired" and in need of a physical and cultural makeover. The rooms beds are past their prime and the furnishings and decor are outdated (10th floor). The customer facing staff seems to be indifferent to hospitality and methodically goes through the check-in process.
June 29, 2014
Rated 1 out of 5 by PWF1223344 Overall experience
Changed rooms thrice in two nights. Shower cold water only. Bathroom door ajar, did not close. Had to rekey 3 times in one day. Manager on duty response not acceptable. Offered $ 50 reduction, was not implemented. Absolute worst hotel experience.
April 19, 2014
Rated 4 out of 5 by Spencer1 Overall a good experience
This hotel was very convenient to most area attractions. The staff was very friendly, providing information on what to do and see. The lobby area is big yet inviting providing plenty of seating to relax and enjoy a morning coffee or an evening drink. At night, I was pleased to see security checking for room keys before entering the elevators. All in all, we had a good experience with this hotel.
June 25, 2014
Rated 4 out of 5 by NHQ54 Great location
Excellent amenities, located close to the French Quarter and the River Walk. Staff are friendly and helpful, I would definitely stay here again.
June 30, 2014
Rated 4 out of 5 by catperson2 Dont' get room service
Had room service for breakfast. Prices were outrageous. My spouse's eggs and toast were cold. Coffee was lukewarm
I ordered yogurt and fruit .....got a small container of Yoplait strawberry yogurt.
June 29, 2014
Rated 4 out of 5 by chrism28 This hotel is good
Our stay was find. The room were nice, clean and the bed was comfortable. The pool was small. Be alert in the lobby a person came up to me and asked me for money.
June 29, 2014
Rated 3 out of 5 by Mateo55 Company meeting
Hotel was nice but the construction noise was very distracting during our meeting
June 30, 2014
Rated 5 out of 5 by montanabetty Good solid hotel
Recently stayed at this Sheraton for a conference. The staff were terrific, the rooms clean and the beds super comfy! Bathroom workable (unlike FQ W), and nice, and the pool, though small, was a great addition in the hot weather. The gym is FABULOUS--basically a full-sized gym in a hotel--big plus! I would stay here again. Only two concerns, the room decor (considering they just did an enormous remodel) is terribly boring--especially for New Orleans--when did beige come back in style? Get some color in there! The lobby looks great, and computers are handy, but the scent they infuse throughout the lobby is completely overwhelming! Hopefully they will get rid of that or tone it way down! Otherwise, a good stay, and decent rate for conference! Also, the hotel restaurants too expensive--venture out and about!
June 17, 2013
Rated 3 out of 5 by SGOLD The rooms were dusty
The rooms were dusty and dirty, the food was not good, especially lunch for the conference I was attending.
June 30, 2014
Rated 4 out of 5 by BillN Ask for a low floor
This is at least my fourth stay in perhaps five years at this hotel, with each visit being pleasant if not entirely perfect. I've always received a platinum upgrade to a comfortable and very quiet suite, food services are good, and staff are helpful. But waits for an elevator can be excruciating. During peak periods the system is easily overwhelmed, and one can stand 5-10" until a car arrives. A fundamental problem appears to be that not all of the large meeting room floors are served by the escalators, forcing hordes of attendees to stress the elevators beyond their capacity. So guests should plan for some delays, or use the stairs.
May 2, 2014
Rated 5 out of 5 by Dana32 Great Staff!
From the valet to the front desk, the staff at this hotel is great!
April 22, 2014
Rated 4 out of 5 by LCK72 mrs
Excellent people on the phone(specifically,
Shannel) and the morning Front desk on June 25.
June 29, 2014
Rated 5 out of 5 by CSEnvoy Great Business Hotel
We enjoyed a great conference at this wonderful hotel. It was a beautiful hotel, a great location and close to everything. Met and exceeded my expectations.
June 8, 2014
Rated 5 out of 5 by Jgc68 Fun weekend
Friends meet for fun filled weekend.
April 21, 2014
Rated 5 out of 5 by PCPC Green Campaign
The only thing that didn't work smoothly was the "green campaign". I have a couple of suggestions. I don't mind using the same towel for a few days provided it has a chance to dry. There were two of us in the room & only 1 hook to dry towels. Please provide another hook or a towel bar for bath towels to dry. Because I signed up for the "green" promotion, I had to call for additional small water bottles, coffee packets, creamers and coffee cups. One evening, I called AND stopped at the desk. Nothing came. I had to call again the next morning. Another evening after I called, coffee packets were delivered but no cups (even though I asked for them) so I couldn't make coffee. I felt bad for the gentleman who had to bring items when I had to call a second or third time (he would be the "fixer" several hours after the original requests)
June 12, 2013
Rated 4 out of 5 by nwkuo5376 Excellent location and service
Originally, I scheduled to check in Sheraton New Orleans on May 30. However, due to flight misconnection, I arrived at New Orleans on May 31.
When I checked in at Sheraton New Orleans, the counter staff kindly offered me adjusting the original reservation from 3 nights (from May 30 to June 02) to 2 nights (from May 31 to June 02).
The room is clean. Housekeeping do a good job. Location is excellent and is very close to French Quarter.
June 20, 2014
Rated 4 out of 5 by Bill1999 recent stay
My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed.
June 26, 2014
Rated 5 out of 5 by Kikilee Good Customer Service
I want to thank Ruth Carter the reservation coordinator for being so helpful in responding to my email with questions about rooms. So many organizations have an email link on their web site, but never take time to answer you. Ruth responded the next business day, and was extremely helpful. If everyone at the Sheraton is that nice, I'm sure I will enjoy my stay next week.
February 17, 2014
Rated 2 out of 5 by Steve51 This hotel did not meet expectations
I made my reservation at least a month in advance and when I arrived late in the afternoon, our room was not ready. We had to wait around an extra 90 minutes before we got something close to what was our preferred choice of room.
In addition, there was a power failure in the hotel which knocked out the elevator system. This resulted in long waits to get to the 36th floor.
I also thought that $42/day for parking was excessive.
June 20, 2014
Rated 5 out of 5 by travelingdoc42 Great Remodeling Job! Near Perfect! Great for Platinums.
This hotel recently completed a major remodeling -they did a fantastic job! Everything- the lobby, the elite lounge, and the room were all fantastic! We particularly loved the room: an upgrade to an executive king mini suite which was a large ,well decorated room with a partial wall ( with large screen TVs on each side) separating bedroom and living room and a wet bar. This definitely is our favorite New Orleans hotel.
June 18, 2013
Rated 2 out of 5 by Mirelyme Horrible experience and clueless manager
I have stayed at this Sheraton many times over the years, but this will be my last. The hotel experienced a power problem which kncoked out the high rise elevators as well as TV service. First let me say the staff was excellent and did what they could, but mgmt made two fatal mistakes. First, the hotel did not proactively offer any guest some sort of accomodation for the tremendous inconvenience, nothing, not even a free breakfast, newspaper or cocktail. Second, the staff on duty was overwhelmend. The morning of checkout there were at least 100 people in line to check out and only TWO desk clerks. Unbelievably horrific service during an emergency event. as I said earlier, the staff was pleasant and professional at all times, but the hotel management was clueless on what they should have done to apologize for the inconvenience and make some token offer to make up for the tremendous inconvenience.
June 21, 2014
Rated 5 out of 5 by Houstonvisitor Houstonian in New Orleans
Being from Houston, Texas New Orleans is a quick 50 minute flight and wonderful weekend get-a-way. Great food, entertainment, shopping + people watching.
I found that the Sheraton New Orleans is one of the most spacious- updated and well located hotels in New Orleans. I have never been disappointed with my Sheraton New Orleans Hotel Stay!
February 25, 2014
Rated 2 out of 5 by JayO Great room Bad Service
The rooms at this hotel are great. The staff and management are another issue. I travel almost each week for business and have NEVER had as much issue with the management of a hotel. I have left multiple voice mails and been transfered or disconnected 3 other times. No response. This is after I was verbally promised a refund of my starwood points (for a very unsatisfying stay) Will not use this hotel ever again
October 9, 2013
Rated 3 out of 5 by katebb Did not meet expectations
I stayed in this hotel for a work conference I was attending within the same hotel. While the staff was very courteous and the conference rooms well maintained, I was dismayed to find my room was sub-par for the price I paid. My bathtub faucet not only leaked the entire time, but the handle came off when I used the shower. Additionally, there was old shampoo still clinging to the bathtub walls. I opted out of the cleaning service but was only rewarded with a $5 voucher for 1 day (I was there for 3 nights). However, the location is close to the French Quarter and Bourbon Street and convenience to these amenities was appreciated.
April 30, 2014
Rated 5 out of 5 by Traveler1983 Travel Agent Review
I am a travel agent & this was my first time staying at this Sheraton. I was very pleased with the staff, location, & rooms.
One thing I was not to pleased with was the parking rate. I am a frequent visitor to NOLA & have stayed at many hotels in the area. I understand parking is expensive but most rates I have paid is $35 & the $42.56 charged seemed a bit excessive. This was the only downside to my stay.
September 23, 2013
Rated 1 out of 5 by Boomersooner9 Terrible experience
No parking available. Gave us a map to a garage over a mile away and told to walk back--and it was the wrong address! Arrived in lobby to find it full of people. Upon check in was told there were no clean rooms and it would be 1.5 hrs!!! They didn't comp us upon checkout either. This was such a mess that I will never ever ever stay here again or recommend it to anyone! Unacceptable!
January 4, 2014
Rated 5 out of 5 by dands Wonderful location - Great staff!
Four of us stayed in two rooms for a long weekend which included the Rock 'n Roll Marathon. The Sheraton's location was absolutely perfect, for the race as well as for MANY sight seeing opportunities. Not only did the staff do all they could to help the runners, from providing safety pins to opening Starbucks at 4:30 AM, but it was also Super Bowl weekend, and the staff turned the lobby into a fantastic viewing area. Other plusses were the fitness center, one of the nicest I've used, and the incredible river view we had from our room. Our only negative was a shortage of hot water, depending on the time we showered. However, it was nothing we could not deal with. Overall, our experience at the New Orleans Sheraton on Canal Street was very positive. I cannot compliment the staff enough, from the car valet to the bellmen to the front-desk staff, everyone was welcoming, helpful, professional, and so very nice. Excellent hotel choice!
February 5, 2014
Rated 2 out of 5 by Mattwv This hotel needs improvement
The food was awful. I've never tasted food that had no taste whatsoever. The lack of functioning restrooms on the meeting room level was very annoying. The power failure left many without access to elevators or air conditioning. My check out bill was actually higher than my reservation total.
June 23, 2014
Rated 5 out of 5 by w1andr loved it
Great Location. Car not needed to vacation in the area. Quiet but close to Crazy Bourbon street and French Quarter dining. Walk to Riverfront, and street cars at the door to explore other areas of this wonderful tourist town. Our room on 33 floor on river side had fantastic view. Staff was excellent, room was well appointed with everything needed, and clean. P.S. Airport shuttle worked very well.
September 6, 2013