Rated 4 out of 5 by ItalyBirthday Sheraton Miami Excellent Cusotmer Service
I have stayed many times and this stay I had some problems with the air conditioning and a tall window curtain off the hook. Three engineers responded quickly and fixed my issues. they were very nice, thank you Ariel, Rudy and Chris
June 27, 2014
Rated 1 out of 5 by abhspg Bee in Pure room
It was horrible experience overall, bee was in pure room and coffee machine wasn't working properly.
July 8, 2014
Rated 5 out of 5 by PapaGfla This place can be great
Being right next to the Miami Airport, this place is an incredible place to stay to catch a flight and/or park your car (we almost always park here).
They are remodeling, so current facilities are a little underwhelming. We'll hope to stay here when things have improved.
On Friday night, I went to the SPG gold/platinum counter to extend my check out. The petite young lady working the Gold/Platinum counter that night seemed to need to step in the back for everything. In addition, I was told to leave and come back when I could establish my Gold status (a benefit of one of my credit cards). After I called and the SPG associate assured me that the changes were immediate, I waited ten minutes and went back down to talk to her. She seemed more than a little self-satisfied to inform me that the system still said I was 'just' preferred.
Enter Gerry, the woman was kind, friendly, and most important, customer focused. She called and confirmed my Gold status, extended my checkout, and even had a toothbrush sent up to the room (we were staying due to an unexpected flight delay). Sheraton should clone her!
I have rated the food and beverage poorly due to the near complete lack of facilities. In addition, I'm not sure why the Tike wasn't yet open when we left.
On another note, the Pure system, I'm sure, makes for great air; however, the blue LED when it is on really illuminates the room. Should you do a search on 'sleep blue led light' you will see one of the top results is a Harvard article about the ill effects of artificial blue (especially LED) light on sleep!
July 20, 2014
Rated 4 out of 5 by europa cold breakfast again
This was our 2nd visit between arriving from europe and driving to the gulf coast;
; the rooms have been comfortable and clean, the staff pleasant and welcoming, but both times the buffet breakfast has been cold. We assembled our chioces on our plates and asked the waiter to heat in them in the microwave. We then enjoyed a tasty hot breakfast. . As we had encountered this twice in a year we wonder if there is a problem with the servery.
November 9, 2013
Rated 3 out of 5 by SheilaD Perfectly Fine
Thsi is an older hotel that has been refurbished. Pretty good job except for the windows. Our room could have had a wonderful view of the Golf Course, but the windows were so old and obviously the seal had broken that moisture was buildt up and and complely clouded up the window so you couldnt see anything-really pretty gross. Other than that the room was very clean though. Wasnt offered any upgrade or acknowlegement of SPG membership.
February 27, 2012
Rated 5 out of 5 by Filomena43 Staff who went ALL OUT for me!
After a long, LONG trip from South America, the staff at Sheraton Miami Airport went out of their way to accommodate me by getting me into my room early and helping me get rested for the next day's final leg of my journey. You are the highest of the gold standard with your service to this GOLD Starwood customer. I've stay with you three times before and this seals the deal with any and all future Miami stays! THANK YOU, THANK YOU!!
January 26, 2013
Rated 3 out of 5 by Bigrisk7 Stay
You should indicate on your web site there is a charge for parking. I was comped, but I felt it was a dishonest practice Look at other hotels, they state it.
Parking lot feels like a dungeon and you have to lump your luggage to the third floor from the second. I know this can’t be changed.
Front desk did a bad job of providing me directions on how to drive out of the hotel area without landing in the airport. They also did a bad job with providing information including directions for local restaurants. This should be prepared because it’s a common question.
Windows were so dirty I couldn’t even see the nice view of the golf course.
Bathroom tub needs updating.
Beds were very comfortable and the gym was pretty good.
The convention center looks nice.
Restaurant food was average at best, but service was good.
Overall, not what I would expect from a Sheraton.
July 30, 2012
Rated 4 out of 5 by IPCPBC Great first stay!
This was a pre-cruise stay at this hotel and our first time staying here. It was great. The first night we were awakened by noise in the adjoining room so I called Guest Services and they offered to move us to another room. It was really too late for that but they sent security to the room immediately to have the noise cease. The next day they moved us to the SPG floor and for only a sight cost, we were able to have snacks and breakfast! The gym and the pool are excellent facilities! The shuttle to the airport and the Mall was awesome too. Even paying a few dollars to get to another mall was a good deal! It would have been great if I had been recognized as a SPG member at Check-in though. Then I would have availed of the upgrade on the first day instead of the second. Overall, the staff were really great at meeting our needs and helping with our inquiries.
June 11, 2012
Rated 2 out of 5 by blake1234 Staff Not Welcoming or Pleasant
It's like the staff didn't want to help or serve you.
I had drag information about the local area out of the concierge. He didn't even mention the free local area shuttle. Finally when I get it out of him he told me it only runs if available - and hinted it probably doesn't even operate.
The welcome group at the desk were not happy to check me in. Instead of "welcome" it was "what do you want".
Again I had to ask for my complementary breakfast tickets. She was ready to send me away after giving me my room key.
I also had to get out of her where the breakfast place was. She told me matter of factly where it was, like I am supposed to know where things are in a hotel I've never been to but are obvious to her.
I did make a room change and the evening staff behind the counter were much more helpful. Even offered to help me with my luggage - I wasn't offered this at check-in.
The location is convenient to the airport and the local buses (incl shuttle bus to south beach).
June 4, 2014
Rated 5 out of 5 by thankskd we'll be back
staff attitude towards guiests is outstanding; the spg lounge is one of the most delightful i've experienced-- and I felt perfectly safe especially after the missing handbag experience I had in the lounge at one of the Sheratons in the Chicago area. At the Miami spg Lounge the food was both innovative and well prepared.
June 1, 2014
Rated 1 out of 5 by artdealer wonderful hotel
Everything at this hotel met my expectations. The hotel breakfast was outstanding as were all the staff. Room was comfortable and spotless. It was a little difficult to find as was everything around the Miami airport. They need better signage which the city should provide to make the entire area more accessible. The hotel fell full the entire week I was there and it is because it is a good value for services and room..
December 13, 2012
Rated 3 out of 5 by Manju my credit card has been charged for unknown reasons
I was a guest at the Sheraton Miami Airport from 3-02-2012 till 03-04-2012. I found out two days after leaving the hotel that my credit card had been charged $50. I have been not informed why I have been charged and I have not authorised any sort of payment. I find it difficult to get in touch with the hotel staff via e-mail. I do not wish to incurr further expenses by making international calls to resolve this matter.
March 7, 2012
Rated 3 out of 5 This hotel is geared to business travelers
The staff is excellent and attentive and the hotel itself is clean and roomy. My personal room was not as comfortable as I would have liked (the bathroom was outdated). I thought my room would have a mini fridge where I could keep cold water-instead you have to travel to the bar which does not seem worth it when your on the 9th floor or the at pool. No whirlpool spa so you share the entire pool area with (noisy) kids.
August 3, 2012
Rated 3 out of 5 by Guillermo Room
Even though I was supposed to be in a nonsmoking room, it felt an awful smell to smoke of tobacco when I entered to the room..
I had to call twice to front desk, to ask for a change, but all I got was a room service sprayed the room with a spray, telling me that she had just finished to clean the room and alerted about the smell, but anyway the room was assigned to me.
I was really very disappointed to this situation.
February 17, 2013
Rated 2 out of 5 by WineGuy Poor maintenance
The SPG room I was given (#502) had several problems. The entry light did not work. This meant that the open closet to its right was in the dark. The a/c had a severe water leakage problem with the condensation dripping through the ceiling and making the carpet beneath it wet. Housekeeping had not removed a leftover shoebox and the alarm/radio was not plugged in probably because there are no convenient power outlets.
August 2, 2013
Rated 5 out of 5 by Marjohn Have your meetings here!!
The executive meeting center at the Sheraton was off the charts. I've planned a lot of meetings in the past and the sales process is usually painful with the hotel telling you everything that they are going to nickle and dime you for. The Sheraton's executive meeting center concept was completely different and refreshing...an all-inclusive price with simply outstanding service to match. You will not be disappointed!
January 28, 2013
Rated 3 out of 5 by ronton average for airport hotel
Hotel was good, decent, biggest disapointment was club lounge. They had converted a hotel room into a pseudo lounge unsuccessfully. Much better to give something to premium members at the hotel reestaurant then to "pretend" to have a lounge and disappoint. other than that it was as expected, the shuttle picked up, check in was ok, rooms were clean and the shuttle took us back to the airport. All I was looking for.
May 20, 2012
Rated 3 out of 5 by Travel2 Needs Updating
The hotel rooms need updating, the valet staff was not helpful and rude.
Was upgraded to a 2-floor suite, the problem was I had two room numbers, one on the 9th floor and one on the 10th. Went to the 9th floor to drop my luggage and the only way to get to the bedroom was the spiral stairs, not happening in 4" heels and a skirt. Ended up going up the elevator.
May 8, 2014
Rated 3 out of 5 by mike33 Staff accommodations
I booked the hotel through Sheraton .com and selected the extra points for no service to my room. I didn't realize i needed to hang the notification on the door handle. after calling the front desk to see why my room was cleaned I wanted to still get my points. The front desk was not accommodating at all to mention if I would take the necessary steps they would honor my points, but rather argued with me about it.
February 10, 2013
Rated 4 out of 5 by mscc Nice but one major disappointment
Was looking forward to resting in the room & watching the NBA Playoffs, but could NOT get the channel because they chose not to carry TNT in the rooms. TNT, one of the oldest basic channels that everyone carries, but not at the Sheraton. I would not have stayed here if I had known that. Whoever heard of a top hotel not carrying TNT? All the high end hotels carry it.
May 2, 2014
Rated 1 out of 5 by chitown126 Worst all around experience
I knew I was in trouble when I went to check into the hotel. The check in area is filthy. The reception desk was cluttered with debris. The woman checking me in had a bad attitude.
The room I was given has not been updated since 1960. The sheets and bathroom were filthy. I called to speak to the manager and with a bad attitude said there is nothing he could do. This hotel really gives SPG a bad name!!!!!!
February 11, 2014
Rated 5 out of 5 by Toodles317 Wonderful hotel and staff
Another great Starwood property - lovely facility, setting, pool, view, food, staff, etc. ! Thanks to all who made our two separate visits (prior to Cuba trip and two weeks later) so memorable.
Especially Alex Morales, Victor at the bar, Leo, and Nicole Carmenate with whom I had a brief chat.
The sea bass with lobster sauce was to die for -about the best I've ever eaten! Thanks!
April 15, 2014
Rated 5 out of 5 by RegMerc Excellent Hotel
I stayed in this hotel for one night. This hotel is very nice, and clean. I like the setting, it is very welcoming. My only problem was with the front desk, she was not welcoming at all. As a gold member at the time of my staying, I had to wait for a long time to be serviced. When I finally made it to the front desk, she was a bit unprofessional. Overall, I still like this hotel. First time for everything.
October 26, 2012
Rated 4 out of 5 by reitz37 Good airport hotel
I travel a lot and felt that this is a good airport hotel. The location is great, the people were all very nice and the hotel was clean. All of the common areas appeared current and clean. We were happy with our overall experience at the hotel.
The only recommendation for the hotel is to update the furniture. The furniture in our room was dated and couch cushions were in rough shape due to excessive use.
July 11, 2012
Rated 4 out of 5 by Waldi123 good for travelers
Well situated in terms of distance from airport and public transport.
Central AC was working to noisy (looks like rather old) but you can stand.
There should be clear instruction accessible inside hotel how to get and use public transport in Miami which is really convenient. Also searching the hotel webside you should have possibility to find the instruction how to get to hotel with public transport.
October 13, 2012
Rated 4 out of 5 by Julia110 Pleasant stay and good value.
The hotel is from an old era, but after all, it was a very comfortable stay, helpful, friendly staff, clean, well appointed rooms, good food in the restaurant, nice size, warm water pool.
June 19, 2014
Rated 1 out of 5 by dianjima Not a safe place to stay
Overall you had no feeling of being safe from the local panhandlers that were always on the prey around the Hotel. No clear pricing on room service items (which were way over priced). Placing a $ hold on our daughters home account(although we booked TWO nights with points, stayed only 1) placed a uncalled for burden on her in a trying situation, her grandson was being seen at the Palmer HOSPITAL.
April 19, 2013
Rated 4 out of 5 by cheery Great place close to the airport with free shuttle
When we checked in our air conditioner wasn't working. We called down to the desk and within 10 minutes a maintenance man was there to fix it. He asked if we wanted a different room or to wait. We choose to wait and he didn't leave until it was up and working properly. Very impressed with the service. The staff at the front desk was friendly and had great recommendations for places to eat.
February 5, 2014
Rated 3 out of 5 by Tim27hello Our experience at the Miami Airport Sheraton
A big plus for the hotel is the shuttle. We found the service to be excellent and the driver very helpful. Another plus is the staff. We found all of the employees to be exceptionally attentive to our needs. I would like to mention an exceptionally helpful and pleasnat individual, the server who attended us in the bar area Saturday night. Her name on our bill was "Smith", a tall young woman of aferican-ammerican decent. She made our meal a pleasure, and after my wife left her sweater behind, personally took care of helping us get it back. She made the dining experience a pleasure all the way around.
I would like to say that I was shocked by the rise in prices over our last stay a few years ago. We ate in the dining room the night of our arrival in Miami (the 15th). I found the prices to be too high. You've priced yourself out of our market.
Our room on the 15th had a cracked sink. That was a downer.
February 24, 2014
Rated 4 out of 5 by Bob2013 Great hotel for the rate
Loved this hotel ~ there were two problems. One ~ they didn't send up a room service request when I asked. I had to call again when I got back to my room.
Two ~ I couldn't turn the heat on. The room was FREEZING so I didn't sleep well. i talked to a few other guests, apparently this is a problem. Even when I turned the AC up to 90 degrees... it still pumped out cold air.
Sheraton - fix this.
January 21, 2013