Rated 3 out of 5 by Guillermo Room
Even though I was supposed to be in a nonsmoking room, it felt an awful smell to smoke of tobacco when I entered to the room..
I had to call twice to front desk, to ask for a change, but all I got was a room service sprayed the room with a spray, telling me that she had just finished to clean the room and alerted about the smell, but anyway the room was assigned to me.
I was really very disappointed to this situation.
February 17, 2013
Rated 3 out of 5 This hotel is geared to business travelers
The staff is excellent and attentive and the hotel itself is clean and roomy. My personal room was not as comfortable as I would have liked (the bathroom was outdated). I thought my room would have a mini fridge where I could keep cold water-instead you have to travel to the bar which does not seem worth it when your on the 9th floor or the at pool. No whirlpool spa so you share the entire pool area with (noisy) kids.
August 3, 2012
Rated 5 out of 5 by Makenzie Best pre-cruise locale
Any time we cruise out of Miami, we stay at this Sheraton. Wonderful facility, excellent location, all the amenities you would want
July 27, 2014
Rated 2 out of 5 by WineGuy Poor maintenance
The SPG room I was given (#502) had several problems. The entry light did not work. This meant that the open closet to its right was in the dark. The a/c had a severe water leakage problem with the condensation dripping through the ceiling and making the carpet beneath it wet. Housekeeping had not removed a leftover shoebox and the alarm/radio was not plugged in probably because there are no convenient power outlets.
August 2, 2013
Rated 5 out of 5 by Marjohn Have your meetings here!!
The executive meeting center at the Sheraton was off the charts. I've planned a lot of meetings in the past and the sales process is usually painful with the hotel telling you everything that they are going to nickle and dime you for. The Sheraton's executive meeting center concept was completely different and refreshing...an all-inclusive price with simply outstanding service to match. You will not be disappointed!
January 28, 2013
Rated 3 out of 5 by ronton average for airport hotel
Hotel was good, decent, biggest disapointment was club lounge. They had converted a hotel room into a pseudo lounge unsuccessfully. Much better to give something to premium members at the hotel reestaurant then to "pretend" to have a lounge and disappoint. other than that it was as expected, the shuttle picked up, check in was ok, rooms were clean and the shuttle took us back to the airport. All I was looking for.
May 20, 2012
Rated 3 out of 5 by mike33 Staff accommodations
I booked the hotel through Sheraton .com and selected the extra points for no service to my room. I didn't realize i needed to hang the notification on the door handle. after calling the front desk to see why my room was cleaned I wanted to still get my points. The front desk was not accommodating at all to mention if I would take the necessary steps they would honor my points, but rather argued with me about it.
February 10, 2013
Rated 5 out of 5 by K1019 Great Access to airport and rental car area
We chose this hotel because of its location to the rental car return and airport. Could not have made a better choice! Also, room service was excellent and quick!
July 22, 2014
Rated 4 out of 5 by Goonergeo44 Best Airport Hotel
By far the best Airport Hotel in terms of location if hiring a car and staying the night.
Opposite the Miami mover to rental car locations. Here is a tip take the Sheraton Airport transfer and collect car in the morning saving on $15 Valet Parking for the night.
July 8, 2014
Rated 1 out of 5 by chitown126 Worst all around experience
I knew I was in trouble when I went to check into the hotel. The check in area is filthy. The reception desk was cluttered with debris. The woman checking me in had a bad attitude.
The room I was given has not been updated since 1960. The sheets and bathroom were filthy. I called to speak to the manager and with a bad attitude said there is nothing he could do. This hotel really gives SPG a bad name!!!!!!
February 11, 2014
Rated 5 out of 5 by RegMerc Excellent Hotel
I stayed in this hotel for one night. This hotel is very nice, and clean. I like the setting, it is very welcoming. My only problem was with the front desk, she was not welcoming at all. As a gold member at the time of my staying, I had to wait for a long time to be serviced. When I finally made it to the front desk, she was a bit unprofessional. Overall, I still like this hotel. First time for everything.
October 26, 2012
Rated 4 out of 5 by reitz37 Good airport hotel
I travel a lot and felt that this is a good airport hotel. The location is great, the people were all very nice and the hotel was clean. All of the common areas appeared current and clean. We were happy with our overall experience at the hotel.
The only recommendation for the hotel is to update the furniture. The furniture in our room was dated and couch cushions were in rough shape due to excessive use.
July 11, 2012
Rated 4 out of 5 by Waldi123 good for travelers
Well situated in terms of distance from airport and public transport.
Central AC was working to noisy (looks like rather old) but you can stand.
There should be clear instruction accessible inside hotel how to get and use public transport in Miami which is really convenient. Also searching the hotel webside you should have possibility to find the instruction how to get to hotel with public transport.
October 13, 2012
Rated 3 out of 5 by JDUBJ Best choice among poor choices for Miami Airport hotels
This is the best choice for a Miami Airport hotel. The hotel that is actually in the Miami Airport is just terrible. All of the other airport hotels are too far away. That's what makes this the best choice.
July 13, 2014
Rated 1 out of 5 by dianjima Not a safe place to stay
Overall you had no feeling of being safe from the local panhandlers that were always on the prey around the Hotel. No clear pricing on room service items (which were way over priced). Placing a $ hold on our daughters home account(although we booked TWO nights with points, stayed only 1) placed a uncalled for burden on her in a trying situation, her grandson was being seen at the Palmer HOSPITAL.
April 19, 2013
Rated 5 out of 5 by Toodles317 Wonderful hotel and staff
Another great Starwood property - lovely facility, setting, pool, view, food, staff, etc. ! Thanks to all who made our two separate visits (prior to Cuba trip and two weeks later) so memorable.
Especially Alex Morales, Victor at the bar, Leo, and Nicole Carmenate with whom I had a brief chat.
The sea bass with lobster sauce was to die for -about the best I've ever eaten! Thanks!
April 15, 2014
Rated 5 out of 5 by Jmlopezpi Good rest and food.
OK. My wife like the food and i like the room.
July 26, 2014
Rated 4 out of 5 by cheery Great place close to the airport with free shuttle
When we checked in our air conditioner wasn't working. We called down to the desk and within 10 minutes a maintenance man was there to fix it. He asked if we wanted a different room or to wait. We choose to wait and he didn't leave until it was up and working properly. Very impressed with the service. The staff at the front desk was friendly and had great recommendations for places to eat.
February 5, 2014
Rated 4 out of 5 by Bob2013 Great hotel for the rate
Loved this hotel ~ there were two problems. One ~ they didn't send up a room service request when I asked. I had to call again when I got back to my room.
Two ~ I couldn't turn the heat on. The room was FREEZING so I didn't sleep well. i talked to a few other guests, apparently this is a problem. Even when I turned the AC up to 90 degrees... it still pumped out cold air.
Sheraton - fix this.
January 21, 2013
Rated 4 out of 5 by mscc Nice but one major disappointment
Was looking forward to resting in the room & watching the NBA Playoffs, but could NOT get the channel because they chose not to carry TNT in the rooms. TNT, one of the oldest basic channels that everyone carries, but not at the Sheraton. I would not have stayed here if I had known that. Whoever heard of a top hotel not carrying TNT? All the high end hotels carry it.
May 2, 2014
Rated 3 out of 5 by Stevie2 Dirty bath tubs and cold breakfast
I am a Platinum SPG Member and stayed at this hotel before and after my recent cruise (end of Nov. early Dec.) and was not impressed with the cleanliness of the washroom, especially the dirty tiles in the tub. Breakfast was so so at the restaurant. The omelet/eggs was the only thing that was hot because they have a omelet station there, otherwise, bacon, potatoes and sausage were stone cold!
December 7, 2011
Rated 4 out of 5 by Walker2012 Beautiful hotel.
The hotel was very close to excellent, all expectations were met. Our only complaints were that there were strings in the room and some trash underneath the bed. Other than that, the shuttle bus ride to and from the hotel was beautiful, big shout out to our shuttle bus driver, Geo!!!!!!!! Geo, you were great, beautiful personality. I will be recommending you to all family friends. Thank you.
May 10, 2013
Rated 3 out of 5 by Travel2 Needs Updating
The hotel rooms need updating, the valet staff was not helpful and rude.
Was upgraded to a 2-floor suite, the problem was I had two room numbers, one on the 9th floor and one on the 10th. Went to the 9th floor to drop my luggage and the only way to get to the bedroom was the spiral stairs, not happening in 4" heels and a skirt. Ended up going up the elevator.
May 8, 2014
Rated 3 out of 5 by Tim27hello Our experience at the Miami Airport Sheraton
A big plus for the hotel is the shuttle. We found the service to be excellent and the driver very helpful. Another plus is the staff. We found all of the employees to be exceptionally attentive to our needs. I would like to mention an exceptionally helpful and pleasnat individual, the server who attended us in the bar area Saturday night. Her name on our bill was "Smith", a tall young woman of aferican-ammerican decent. She made our meal a pleasure, and after my wife left her sweater behind, personally took care of helping us get it back. She made the dining experience a pleasure all the way around.
I would like to say that I was shocked by the rise in prices over our last stay a few years ago. We ate in the dining room the night of our arrival in Miami (the 15th). I found the prices to be too high. You've priced yourself out of our market.
Our room on the 15th had a cracked sink. That was a downer.
February 24, 2014
Rated 2 out of 5 by Santi66 this hotel has great rooms
You guys have several rooms for training, but you must improve on Food, ( no cheese on breakfast).
Also the attitude from the personal on the main desk is pathetic.
the only exception is Mary smith, fantastic girl , made upselling on the food and her attitude was fantastic
June 23, 2014
Rated 2 out of 5 by Bahamian Alot to work on
No one asked if I was driving when I checked in but I was charged for parking even though I didnt have a car. The phone operator told me 1800 calls were free, i found out at check out, that was a lie. Local calls is charged more after a certain amount of time, nobody said so. They said it was written somewhere by the phone. I couldnt find any info so I had to call and was misinformed.
August 20, 2012
Rated 2 out of 5 by blake1234 Staff Not Welcoming or Pleasant
It's like the staff didn't want to help or serve you.
I had drag information about the local area out of the concierge. He didn't even mention the free local area shuttle. Finally when I get it out of him he told me it only runs if available - and hinted it probably doesn't even operate.
The welcome group at the desk were not happy to check me in. Instead of "welcome" it was "what do you want".
Again I had to ask for my complementary breakfast tickets. She was ready to send me away after giving me my room key.
I also had to get out of her where the breakfast place was. She told me matter of factly where it was, like I am supposed to know where things are in a hotel I've never been to but are obvious to her.
I did make a room change and the evening staff behind the counter were much more helpful. Even offered to help me with my luggage - I wasn't offered this at check-in.
The location is convenient to the airport and the local buses (incl shuttle bus to south beach).
June 4, 2014
Rated 4 out of 5 by vbsafety Highly Recommended
The hotel is ideally located ad sits off major highway and interstate. Reservation staff accommodated changes and re-bookings professionally. The lobby / reception / rooms was spacious, clean and welcoming. Was not aware of the parking / valet service (USD 15/night) which is little expensive. As part of the loyalty program, parking fees should be waived for SPG Platinum/Gold members.
February 18, 2013
Rated 2 out of 5 by tiger rr
in the room there were a lot of spots where the cleaning department hasn't been for at least a year.Broken stuff for example to open the window.
Staff average: some were very rude and some very attentive and friendly.
Food was much below our expectations.No real flavour =dinner and breakfast even hairs in the bread(definetely not ours)Not all the material which was used was clean.
February 19, 2013
Rated 5 out of 5 by JayRod Ellegance convenient to MIA airport.
We were distressed Delta passengers who were accommodated at this Sheraton aiport hotel. To our surprise, it was a delightful and refreshing experience. We will seriously consider making future hotel reservations with Sheraton after the wonderful time we had at this hotel.
June 22, 2014