Rated 3 out of 5 by Linda35 Beautiful pool and lounge area
The lush atmosphere of the pool area makes you almost forget you are at the airport.
The room: the key didn't work twice and I had to pull my luggage back to the lobby to get help.
Then the door wouldn't close properly. The veneer had separated from the side of the door and was stuck in the gap.
Bathroom not so clean and the toilet was clogged!
March 11, 2014
Rated 1 out of 5 by chitown126 Worst all around experience
I knew I was in trouble when I went to check into the hotel. The check in area is filthy. The reception desk was cluttered with debris. The woman checking me in had a bad attitude.
The room I was given has not been updated since 1960. The sheets and bathroom were filthy. I called to speak to the manager and with a bad attitude said there is nothing he could do. This hotel really gives SPG a bad name!!!!!!
February 11, 2014
Rated 3 out of 5 by mvarella Too much confusion at check in
We arrived at the hotel at noon. The check in time was 3 PM, which is clearly advised. But usually, even Motel 6 has somewhere to leave your bags safely while you wait for any available room. That did not happen to me. When I came back to hotel at 11PM, one piece of luggage with all my clothing was lost somewhere in the hotel. I had to sleep naked and had to repeat used clothing next morning because luggage was just retrieved at 10 AM next morning !!!!!!!
December 19, 2012
Rated 3 out of 5 by Tim27hello Our experience at the Miami Airport Sheraton
A big plus for the hotel is the shuttle. We found the service to be excellent and the driver very helpful. Another plus is the staff. We found all of the employees to be exceptionally attentive to our needs. I would like to mention an exceptionally helpful and pleasnat individual, the server who attended us in the bar area Saturday night. Her name on our bill was "Smith", a tall young woman of aferican-ammerican decent. She made our meal a pleasure, and after my wife left her sweater behind, personally took care of helping us get it back. She made the dining experience a pleasure all the way around.
I would like to say that I was shocked by the rise in prices over our last stay a few years ago. We ate in the dining room the night of our arrival in Miami (the 15th). I found the prices to be too high. You've priced yourself out of our market.
Our room on the 15th had a cracked sink. That was a downer.
February 24, 2014
Rated 1 out of 5 by NCsadforMia Wow - What a miss
First room was so gross we had to leave right away. We asked the last time it was cleaned. Staff did not know.
Second room was barely acceptable. (And we are not that picky.)
Ten minutes after being in room, man (claiming to be house keeping) barged into our room as we were changing and told us we needed to checkout. (Obvious mistake, but, we were in the middle of undressing.)
We have stayed here in the past with no issues, but this was bad. Very bad.
February 15, 2013
Rated 3 out of 5 by Gary64 Food needs improvement
Even though I have with SPG for almost 20 years and have Gold status I booked my reservation through Hotels.com. The rewards program (especially the points + $) has not been available to me for the last year. I was not asked if I was a member of SPG but I did show my card. I was given a handicap room, while clean, is lacking in comfort. The was no counter space or place to hang clothes. There was a big chair by the window that blocked the path for the person sleeping on that side of the bed....in a handicap room. The bath sprayer had low water pressure. I am not sure if this was punishment for booking through Hotels.com?
The worse part was the breakfast. Except for the pineapple the fruit was picked too early. The food was cold. The bakery goods were terrible. The service was very good but the food was not acceptable and overpriced.
May 3, 2013
Rated 3 out of 5 by nite40 Some issues
We had a few issues with parking our car. We could always get into the parkade but when we went to get out the reader was broken. they never put a sign out and always had to park the car get out and go back into the lobby and wait in line to get the card reprogrammed and then go out and try it which did not work fso then you had to go and get the Valet to let you out. In all this would take anywhere from 1/2 hour to 3/4 hour to everytime you went out
March 5, 2013
Rated 2 out of 5 by gearhead use only if desperate
Shabby! Shows lack of attention and deferred maintenance.
Restaurant is very pricey and THEY ADD UP TO 23% on your tab for "service charge "and tax (8%). According to the help they see nothing of the service charge!
Employees seem defeated and resigned to the lack of interest in them by management. They were NEVER helpful!
Location is great. But, it would probably be cheaper to stay elsewhere and pay a taxi!. NOTHING of interest around the hotel!
March 4, 2013
Rated 2 out of 5 by TheRoadie need improvement
Waiting in line time to check in time was 1 hour and 10 mins. Check in itself was 20 mins. Unexpected delay for a guaranteed prepaid SPG reservation. I was offered a room different than the one I reserved, but that was not a comfort. The double beds were required for health reasons. The bathroom had small bugs crawling about. Not so unusual for Florida, but it was the deal breaker for a positive review. Staff was not very considerate to my case.
January 14, 2013
Rated 3 out of 5 by SPGRichG very disppointing
First the positive - the bar staff was great, got me my food quickly and correctly, and made helpful suggestions. The bad- Chamber maids who at 8:00 am (5 am in California where I had flown in from) on a Sunday thought it was OK to have a loud and long conversation outside my door. A courtesy bus driver who told me to wait where he dropped me for the Avis bus. Wrong- there in a train to the rental car center that was in fact what I needed to do.
December 5, 2012
Rated 2 out of 5 by Mags Disappointed
The hotel is conveniently located and the facilities are acceptable. I was very disappointed, however, in the quality of the front desk and bellmen staff. The representatives at the front desk were not very helpful and the bellmen seemed to be running a racket to fleece the tourists staying at the hotel. Additionally, I spent some time at the pool (nice and clean) and was surprised when I received the bill for a single beer--$8... Unacceptable.
May 8, 2013
Rated 4 out of 5 by CuracaoCouple Short and pleasant stay
We did not rent a car and needed a hotel close to the airport, with shuttle service to hotel and to shopping malls and also with breakfast included. We got it all ! For the shuttle to the Dolphin Mall, no one in the bus knew we had to pay $10 per person. The driver only said so when we were almost arriving at the mall and everyone protested. The next day we took a day-trip ticket and could travel entire Miami for $5, much cheaper! Good hotel.
January 23, 2013
Rated 4 out of 5 by europa cold breakfast again
This was our 2nd visit between arriving from europe and driving to the gulf coast;
; the rooms have been comfortable and clean, the staff pleasant and welcoming, but both times the buffet breakfast has been cold. We assembled our chioces on our plates and asked the waiter to heat in them in the microwave. We then enjoyed a tasty hot breakfast. . As we had encountered this twice in a year we wonder if there is a problem with the servery.
November 9, 2013
Rated 2 out of 5 by AmyC One hit wonder
I chose this location because of proximity to the airport, the price, and I was there overnight only, for business. It was bizarre that an airport hotel does NOT allow early check-in. As a result I had to hang out in the lobby for 3hrs waiting for a room to open up. Then when they did it was a mad dash for rooms with everyone else.. After finally getting to my room I found the windows so filthy they were hard to see out of, the air unit was extremely noisy, and the bathroom door required my suitcase propped against it to keep it open. If I was not on what became a time crunch to get changed and to my business meeting, and was only there for one night, I would have said something. As for the staff, they were either fawning all over me to help with my bags in exchange for a tip and the front desk seemed to lack the empowerment to make decisions.
February 3, 2013
Rated 3 out of 5 by leo24 This hotel has an excellent location
The hotel is good and the personnel polite. They have some problem with the cleanness because when I checked in my toilet was clogged
April 3, 2014
Rated 4 out of 5 by cheery Great place close to the airport with free shuttle
When we checked in our air conditioner wasn't working. We called down to the desk and within 10 minutes a maintenance man was there to fix it. He asked if we wanted a different room or to wait. We choose to wait and he didn't leave until it was up and working properly. Very impressed with the service. The staff at the front desk was friendly and had great recommendations for places to eat.
February 5, 2014
Rated 1 out of 5 by needmoresleep disappointed
Staff did nothing the acknowledge platinum status other than to tell me that I get extra points since they don't offer any other options. Room was fine, needs to be put onto the list of hotels that Starwood plans to renovate, but wasn't bad. However, I was woken around 5am by loud screeching noise coming from elevators that would sound apparently every time it stopped or came near my room. Having arrived late due to flight delays I was hoping for some sleep, but it didn't happen. When I called the management they apologized, but nothing they could do could make up for the hours or sleep that I needed but did not get.
There are a dozen other hotels nearby. If price is competitive, preferred benefits are no different, the rooms are fair, but you need to be able to sleep, either make sure you get a room far from the elevators or stay somewhere else.
February 12, 2013
Rated 3 out of 5 by SheilaD Perfectly Fine
Thsi is an older hotel that has been refurbished. Pretty good job except for the windows. Our room could have had a wonderful view of the Golf Course, but the windows were so old and obviously the seal had broken that moisture was buildt up and and complely clouded up the window so you couldnt see anything-really pretty gross. Other than that the room was very clean though. Wasnt offered any upgrade or acknowlegement of SPG membership.
February 27, 2012
Rated 5 out of 5 by Filomena43 Staff who went ALL OUT for me!
After a long, LONG trip from South America, the staff at Sheraton Miami Airport went out of their way to accommodate me by getting me into my room early and helping me get rested for the next day's final leg of my journey. You are the highest of the gold standard with your service to this GOLD Starwood customer. I've stay with you three times before and this seals the deal with any and all future Miami stays! THANK YOU, THANK YOU!!
January 26, 2013
Rated 3 out of 5 by SebastianKaren Great Service at Sheraton Miami Airport
We wanted to recognize the great service provided by Ernesto Diaz in assisting our family of 4 (incl. 2 children under 4) porting our several pieces of large luggage, patiently navigating the peak hour demand for elevators during morning check out, and then even bringing our car around and then loading all the luggage single handedly! Thank you, Ernesto!
February 20, 2014
Rated 3 out of 5 by Bigrisk7 Stay
You should indicate on your web site there is a charge for parking. I was comped, but I felt it was a dishonest practice Look at other hotels, they state it.
Parking lot feels like a dungeon and you have to lump your luggage to the third floor from the second. I know this can’t be changed.
Front desk did a bad job of providing me directions on how to drive out of the hotel area without landing in the airport. They also did a bad job with providing information including directions for local restaurants. This should be prepared because it’s a common question.
Windows were so dirty I couldn’t even see the nice view of the golf course.
Bathroom tub needs updating.
Beds were very comfortable and the gym was pretty good.
The convention center looks nice.
Restaurant food was average at best, but service was good.
Overall, not what I would expect from a Sheraton.
July 30, 2012
Rated 4 out of 5 by IPCPBC Great first stay!
This was a pre-cruise stay at this hotel and our first time staying here. It was great. The first night we were awakened by noise in the adjoining room so I called Guest Services and they offered to move us to another room. It was really too late for that but they sent security to the room immediately to have the noise cease. The next day they moved us to the SPG floor and for only a sight cost, we were able to have snacks and breakfast! The gym and the pool are excellent facilities! The shuttle to the airport and the Mall was awesome too. Even paying a few dollars to get to another mall was a good deal! It would have been great if I had been recognized as a SPG member at Check-in though. Then I would have availed of the upgrade on the first day instead of the second. Overall, the staff were really great at meeting our needs and helping with our inquiries.
June 11, 2012
Rated 1 out of 5 by artdealer wonderful hotel
Everything at this hotel met my expectations. The hotel breakfast was outstanding as were all the staff. Room was comfortable and spotless. It was a little difficult to find as was everything around the Miami airport. They need better signage which the city should provide to make the entire area more accessible. The hotel fell full the entire week I was there and it is because it is a good value for services and room..
December 13, 2012
Rated 3 out of 5 by Manju my credit card has been charged for unknown reasons
I was a guest at the Sheraton Miami Airport from 3-02-2012 till 03-04-2012. I found out two days after leaving the hotel that my credit card had been charged $50. I have been not informed why I have been charged and I have not authorised any sort of payment. I find it difficult to get in touch with the hotel staff via e-mail. I do not wish to incurr further expenses by making international calls to resolve this matter.
March 7, 2012
Rated 3 out of 5 by Guillermo Room
Even though I was supposed to be in a nonsmoking room, it felt an awful smell to smoke of tobacco when I entered to the room..
I had to call twice to front desk, to ask for a change, but all I got was a room service sprayed the room with a spray, telling me that she had just finished to clean the room and alerted about the smell, but anyway the room was assigned to me.
I was really very disappointed to this situation.
February 17, 2013
Rated 3 out of 5 This hotel is geared to business travelers
The staff is excellent and attentive and the hotel itself is clean and roomy. My personal room was not as comfortable as I would have liked (the bathroom was outdated). I thought my room would have a mini fridge where I could keep cold water-instead you have to travel to the bar which does not seem worth it when your on the 9th floor or the at pool. No whirlpool spa so you share the entire pool area with (noisy) kids.
August 3, 2012
Rated 2 out of 5 by WineGuy Poor maintenance
The SPG room I was given (#502) had several problems. The entry light did not work. This meant that the open closet to its right was in the dark. The a/c had a severe water leakage problem with the condensation dripping through the ceiling and making the carpet beneath it wet. Housekeeping had not removed a leftover shoebox and the alarm/radio was not plugged in probably because there are no convenient power outlets.
August 2, 2013
Rated 5 out of 5 by Marjohn Have your meetings here!!
The executive meeting center at the Sheraton was off the charts. I've planned a lot of meetings in the past and the sales process is usually painful with the hotel telling you everything that they are going to nickle and dime you for. The Sheraton's executive meeting center concept was completely different and refreshing...an all-inclusive price with simply outstanding service to match. You will not be disappointed!
January 28, 2013
Rated 3 out of 5 by ronton average for airport hotel
Hotel was good, decent, biggest disapointment was club lounge. They had converted a hotel room into a pseudo lounge unsuccessfully. Much better to give something to premium members at the hotel reestaurant then to "pretend" to have a lounge and disappoint. other than that it was as expected, the shuttle picked up, check in was ok, rooms were clean and the shuttle took us back to the airport. All I was looking for.
May 20, 2012
Rated 4 out of 5 by AAC123 Need more outlets in the room
Only recommendation - need more outlets in the room: especially at desk. Had to unplug lights for me to charge my computer and my phone
March 26, 2014