Rated 2 out of 5 by clubls club lounge is a disappointment
There are few things that would make me hesitate to come back to this Sheraton :
1. The Evening hors d'oeuvres only serves meatball with sweet chili, honeydews , and one type of cake.
2. The bedbox is too high. Unsuitable for people who have small kids or pets.
3. The comforter that I slept on has blood stain on it. I wonder if it is washed.
There are other Sheraton that offers better Evening hors d'oeuvres at the club lounge. The only thing that met my expectation is the free wifi.
February 18, 2013
Rated 3 out of 5 by shuddles625 Nice Hotel, but bathroom not clean
All elements of this hotel were good. Lobby was clean, staff was pleasant, room was comfortable.
However, I arrived late in the evening and extremely tired. When I entered my room it was apparant the bathroom had not been completely cleaned. A couple used hand towels, soaps out of their wrapper and a used drinking cup. I was tired so did not go through the hassel of requesting a new room.
February 15, 2013
Rated 5 out of 5 by NzNz Great Hotel
Everything was great except the internet policy. I stayed for two nights and had to pay each night for internet. Would be cool if it was a one time thing for extended stays.
February 14, 2013
Rated 2 out of 5 by Verified Reviewer Little things matter
Disappointing hotel stay. Room had no toilet paper and TV remote did not work, to their credit, the staff did fix these items. In addition, we had to ask multiple times for coffee in the lobby, we finally gave up and went into the restaurant to get coffee.
February 11, 2013
Rated 5 out of 5 by Schu85 Comfortable and Clean Accomodations
Very comfortable and clean room. Bed very comfortable. Breakfast was tasty with plenty of variety and of high quality. Not a ton of stuff close by, but sufficient.
Only issue I had was I thought the sink wasn't cleaned before my stay... it was covered in hair trimmings, it looks liked someone had shaved and nobody bothered to wipe the sink down! I wiped it down and then a night later, it reappeared. It seems there might be some kind of a drainage issue or something that's causing the sink to backup temporarily. Please address this before someone blames your housekeeping staff!
February 10, 2013
Rated 5 out of 5 by Mike1224 Quiet, Romantic Getaway
Everything about the room and weekend was a dream. All my requests were fulfilled and expectations exceeded.
February 4, 2013
Rated 5 out of 5 by Johnny99 Friendly staff, nice rooms - perfect for business and pleasure
I travel extensilvely and have many options when it comes to where I would like to stay. Whenever I'm visiting our office in Calabasas, the Sheraton Agoura is my primary choice.
The staff is always friendly and recognize me as a platinum member. Room service is friendly and goes out of their way to make my in-room meal a delicious experience.
I easily recommend this property to fellow co-workers as well as to friends and family that are visiting the area for vacations.
February 4, 2013
Rated 5 out of 5 by Mindy Excellent
We had a brief stay but it was great. Guest service room 529 was very nice, above what we expected. Evening snacks good. Breakfast, everything we eat and like.
Jennifer and Harvey
February 4, 2013
Rated 3 out of 5 by krt1 Conflicted
I needed to stay one night to break up a long travel day. I called ahead to notify that my girlfriend would arrive before me and could I please arrange the gold status upgrade and gift prior to her check in. Welcome gift arranged, no upgrade.
I spoke with Diana and requested a congratulations surprise for my girlfriend's arrival, as she had just completed a huge certification exam. Diana was awesome and delivered a card and goodies on a platter - very impressed!
Facilities were nice, bar was decent, room was pretty clean. The AC however, was a huge problem. Without it, the room was unbearably hot at 2am. With it, a violent rattling every time it fired up - waking us up approximately every 20-30 minutes. Being after 2am and needing to be up at 6am, it seemed a lose-lose-lose; try to transfer rooms for less than 4 hours, sweat it out, or intermittent naps...it made for a very tired work day the next day. I even heard the neighboring rooms' rattling AC - perhaps it is time for a cooling system upgrade.
Breakfast delivered exactly when ordered and as expected.
Overall, the great staff saved this stay but the AC ruined any chance of a good night of sleep.
January 24, 2013
Rated 5 out of 5 by trotter2013 Great get away spot.
My girlfriend and I came to celebrate our milestone birthdays. We had a wonderful time and could not have chosen a better place. The hotel is perfectly located in the hills of Califonia. The rooms are perfect and the food was great.
January 21, 2013
Rated 5 out of 5 by skahine love the gym
love that there's a tv in front of each machine!! and the complimentary earbuds
January 21, 2013
Rated 3 out of 5 by marvinb50 good but not great
The staff was very nice but
the internet was slow and I had to sign in sometimes 3 times a day.
The towels were so rough it was uncomfortable.
January 19, 2013
Rated 4 out of 5 by Sean27 Stay away from room 507
The bed was very comfortable, but I would reccomend against rooms 505 and 507. I stayed in 507, and heard the elevator constantly. Ran the A/C all night just to block the noise.
January 17, 2013
Rated 5 out of 5 by LVguy Convenient and Quiet
Great location, staff and cleanliness.
January 14, 2013
Rated 4 out of 5 by Laking2004 Great Access!
Nice property that has excellent access to and from the 101. Club lounge was cozy and the staff made me feel like I was welcomed.
January 7, 2013
Rated 4 out of 5 by 90murphy Bar/Restaurant
My stay was perfect, but the bar reception area needs to be more comfy. Very open not intimate at all.Seemed cold. Buy some plants or booths. Better lighting dark without charm.
B. tender nice guy. Reception person awsome helped me change rooms. Boring bar area. Thank you.
January 6, 2013
Rated 5 out of 5 by JPMason A Hidden Secret
I was completely impressed with my stay. This hotel ranks with the top Sheraton Hotels in the LA region. The value for the dollar was amazing. When you are trying to save money and don't have to stay in LA, I would highly reccommend.
January 5, 2013
Rated 4 out of 5 by MalibuTraveler Sheraton Agoura
Nice hotel overall with free parking, which I appreciate. Beds are way too high and the rooms are too small. I think Golds should be upgraded for free to the Club level, sad that we have to pay like everyone else to go to a small club lounge. I do like the pool, in the summer. Thanks.
January 4, 2013
Rated 4 out of 5 by Sue71 This Hotel was nice but........
The hotel was very nice. We were there because my husband had business in the area. I had to stay there with no car so I decided to put out the little tag that said we didn't need housekeeping that first morning but went down to the desk and asked if we could get clean glasses, cups and more coffee. They said they would have them sent up to the room. Never happened. Then the next morning we wanted the room cleaned. We left at about 11:00 went on a ride got back at about 2:30. The room wasn't clean. Went to the desk and asked if it could please be cleaned. No problem they would call and get it cleaned. 2 hours later it was still not cleaned. Went to the desk again. They will call. We didn't get back in our room till about 5:00. We were not happy. Then the bed was made. But that was about it. They didn't even wipe anything off. It was a very nice hotel but housekeeping was not good! We feel like we lost a whole afternoon waiting to get back in our room.
January 3, 2013
Rated 5 out of 5 by ronrrr great hotel
great comfy bed, easy access to freeway
January 3, 2013
Rated 3 out of 5 by kt1626 Hotel has a poor concierge lounge
The lounge is tiny (only 14 seats). It opens later than stated and is freezing cold - I was there in Winter. Then to make maters worse there must have been 200+ people using the lounge each day. It was Crazy!! And I paid to be on the Concierge floor.
We asked for a second bath robe one day and did not get it until the next. The bill included internet charges but my rate clearly indicated they were included,..etc.
However, the bed was great and the room very clean! This was the only redeming quality
January 3, 2013
Rated 4 out of 5 by jim44 Housekeeping problem
Stayed 4 nights over Christmas while visiting family. No SPG Gold recognition at all other than being put on SPG floor.
On Christmas day we came back to the room about 9:30 p.m. and it had not been touched. Requested towels and coffee and replacement of our one free water bottle, brought everything except the water and then charged for the water we drank.
December 27, 2012
Rated 4 out of 5 by MoreMemories Nice . . .
. . . but stayed during construction. The room was on par with a Starwood Property. However, negotiating through construction with luggage was not enjoyable. I will revisit property during my next trip to the area. Bring your food as convenient options are limited.
December 25, 2012
Rated 4 out of 5 by MAAK Great Hotel - Loud Music
This is a fantastic business hotel - with one exception. The music in the lobby and the fitness center is exceptional loud - louder than any other hotel I stay in - and I travel a lot. I was in the fitness center with three other people and we all wanted the music turned off - even down would be better. We were told they couldn't because its "our brand." I stayed in two more big name hotels that week and none had loud music in the lobby or any music in their fitness center. Sheraton Agora Hills - your a great hotel except for the music.
December 17, 2012
Rated 5 out of 5 by CarandGolf Mountainside paradise
The Sheraton Agoura Hills was an excellent choice. I have been to the area before on business and the location of this hotel is perfect for business and nearby restaurants. Everyone in my group loved it. Balcony room facing the very green mountainside was a real plus. Restaurant staff was great!
December 10, 2012
Rated 5 out of 5 by mary7 excellent service
WOW. Never has we been in a hotel where all the employees went out of their way to be helpful. We got to the hotel early and they had the restaurant stay open so we could have lunch while waiting for our room to be ready. Then our waitress kept checking on it for us. Just one example of how great every single person we met was. We will definitely stay again and recommend highly.
December 3, 2012
Rated 4 out of 5 by Rockstarbk This hotel has great staff
Very comfortable stay and great staff that were very helpful. The location of this hotel is kinda far out to LA but, ended up being very relaxing and convenient access to Malibu and Santa Monica. I was upgraded to Club floor during my stay. I will stay again and recommend to others. Thank you Jessie at the front desk for suggesting some great hiking trails nearby.
December 1, 2012
Rated 5 out of 5 by Ellie79 This hotel took care of our needs!
When I alerted the front desk that my handicapped husband had special needs, they accommodated and adjusted the bed in the room, provided a wheelchair to help us into the room and overall made us feel welcome and well taken care of. The room itself was immaculate and comfortable. We rested and ate breakfast where the staff treated us well. When we are in the area again, we'll stop at this hotel.
November 26, 2012
Rated 2 out of 5 by dave8 Wedding weekend service
Not enough front desk staff. Club floor was not worth the extra money. Most of the time there was only granola bars and no water for club members. Is there supposed to be wine in the afternoon?? There was no service person in the afternoon. It was almost like they were hiding and no wine.
November 14, 2012
Rated 5 out of 5 by fabandweld nice and quite
I have finally found a nice and quite place to sleep in LA. The short drive out of the city is well worth it.
November 11, 2012