Rated 3 out of 5 by TravelLady1119 This hotel is okay could be better
Nice room, spacious with a good view. The club lounge needs a lot of work. Not really "hosted" no wine offered. Always ran out of hot food. You could tell all the people who came after work were annoyed because they ran out of hot food. Very diappointing
September 28, 2013
Rated 4 out of 5 by Romy53 This Hotel has outstanding rooms and friendly room attendants.
The Hotel has excellent location and very suitable for week end retreat. The rooms are not really that excellent but out stands any Hotel on its class. We were just looking for a lounge where we could relax with good entertainment especially music.
August 12, 2013
Rated 5 out of 5 by Laura8 This hotel had great staff.
I was staying as part of a wedding block, and they were so kind and gracious in dealing with every request, from allowing for early check-ins to letting us sneak into the honeymoon suite and answering all questions we had about our stay.
November 9, 2012
Rated 5 out of 5 by JPMason A Hidden Secret
I was completely impressed with my stay. This hotel ranks with the top Sheraton Hotels in the LA region. The value for the dollar was amazing. When you are trying to save money and don't have to stay in LA, I would highly reccommend.
January 5, 2013
Rated 5 out of 5 by trotter2013 Great get away spot.
My girlfriend and I came to celebrate our milestone birthdays. We had a wonderful time and could not have chosen a better place. The hotel is perfectly located in the hills of Califonia. The rooms are perfect and the food was great.
January 21, 2013
Rated 4 out of 5 by Ecodevil Nice, clean, modern hotel
Hotel was very clean and seemed relatively new. The beds were very comfortable. Since our room was close to the stairwell, it was a bit noisy when people used the stairs, especially at midnight. The lobby was modern and inviting.
February 25, 2013
Rated 3 out of 5 by mellorae Pet Friendly and Easy
Very, very appreciative for the pet friendly, no fee accommodations! THANK YOU!
March 2, 2014
Rated 3 out of 5 by OneNightStay OneNightStay
The carpet was stained. The only place to sit and relax was one big chair way over in the corner. Needs better furniture placement. Everything else was great. Loved the built-in power strip to plug in electronics.
October 30, 2013
Rated 4 out of 5 by flensborg Good location
A hub to LA, Hollywood, Universal Studios, Malibu Beach etc.
March 5, 2014
Rated 5 out of 5 by Swallows14 Quiet and comfortable
Room was clean and has a comfortable bed. The 5th floor offers a nice free breakfast and snacks throughout the day. Nice departure point for state parks and beaches.
WiFi not free in the room though.
December 3, 2013
Rated 4 out of 5 by SSCARLET Liked the ambiance
The shower pressure was awful; The sheer drapes were frayed & shredded. I did report this to the hotel. Also the chair in the bedroom needs to have the seat cushion replaced. The frame beneath the knees hurts.
June 16, 2013
Rated 4 out of 5 by Travelingduo Comfortable and Friendly
Just there for one night and the room was very comfortable and was what we would expect from a Sheraton. Bed was extremely comfortable. Nice to have a fridge. Front Desk staff was friendly. Lovely setting.
May 13, 2013
Rated 5 out of 5 by Midilove Wonderful Staff
I stayed at this hotel from 3/13/20 ~ 3/23/20 while I was waiting for a new house to be finished in its preparation for move-in.
As I was staying at this hotel with my whole family - wife and a 16 months old daughter -, even though my reservations were broken up in pieces - due to different rates per day - the hotel immediately recognized my needs and tried to keep us at a same room for the entire stay period. While we had to move around between different rooms - 8 nights in three different suites, 2 nights in club room -, their effort to make it easier for us during our room change is something that deserves a recognition from their management as well as from SPG as these kind of efforts are the key to earn repeat business from a customer as well as positive recommendation for other prospective customers. It is a shame that I can not remember everyone's name but I would like to thank Martin, Chloe, Nafiz and all others that showed great hospitality during our stay. One suggestion that I have for hotel is to change hvoc units with ones with less noise as it's sound was too loud.
March 27, 2013
Rated 5 out of 5 by 2muchairtime Great staff, great location, great room
Honestly, the title says it all. Everyone was very nice. Very helpful with directions and friendly all around. Beautiful view from the room and lobby of the hills. Very clean room with a comfortable bed.
October 14, 2012
Rated 4 out of 5 by ilovescotland lots good but noisy
My room 115 didn't smell good. It smelled like vomit. I thought it might dissipate but it didn't. Also, the first floor was very noisy Saturday night. But all-in-all - it was comfortable and clean.
August 19, 2013
Rated 3 out of 5 by aprilanniepoo Repeat customers but not repeat "wow"
Our visit this past weekend was a great disappointment compared to our past stays at this Sheraton. As we wanted to check in before 3pm (tired, really needed a nap), we were told our room would be a handicap access room, to which we agreed. We opened the door, dropped our bags, and napped for a few hours. When we awoke and finally looked at the room, we were not pleased. There are major stains on many places in the carpet. The box pleat dust ruffle was dirty, much needing a bath. The toilet base needs scrubbing. The desk staff, while friendly, said no other rooms were available. Both nights were EXTREMELY noisy on the 3rd floor. Drunken guests roamed the halls at1-2am, smoking, yelling, banging on doors, pushing on the "auto" handicap open on our door, setting it buzzing, further awakening me. A few calls to the front desk did nothing, I was told that security would check it out, but the partiers. continued, both nights. As I write this, I am tired from travel, and lack of sleep fue to the partiers in #344.. The Shaeraton had been our place to say: with some improvements, it might be again.
September 30, 2013
Rated 5 out of 5 by Mindy Excellent
We had a brief stay but it was great. Guest service room 529 was very nice, above what we expected. Evening snacks good. Breakfast, everything we eat and like.
Jennifer and Harvey
February 4, 2013
Rated 3 out of 5 by itxer Gym is too small
Two stays in a row now that I have gone to the gym at 5:30am only to find it completely packed with others waiting for a spot on an exercise machine. Gym is way too small for facility.
October 17, 2012
Rated 5 out of 5 by Deb56 Beautiful hotel and setting
This is a classy hotel inside and out. It's location gives easy access to freeways but feels isolated and quiet. The views are beautiful and accomodations are clean and comfortable.
April 7, 2013
Rated 4 out of 5 by Sean27 Stay away from room 507
The bed was very comfortable, but I would reccomend against rooms 505 and 507. I stayed in 507, and heard the elevator constantly. Ran the A/C all night just to block the noise.
January 17, 2013
Rated 5 out of 5 by Chris271 Great Hotel
I came down from Colorado to see my family over the holidays and stayed at your hotel. It went above and beyond in satisfying my needs. Thank you to you and your staff
January 2, 2013
Rated 5 out of 5 by Clubber Fitness Center
The best fitness center I have ever used of this size. It has some of the newest equipment (foam rollers, Swiss balls, etc.) and all the equipment is well kept.
April 1, 2013
Rated 4 out of 5 by SpringGirl except for the windows....
....which do not open, and thus are a challenging feature for someone who might be claustrophobic (!)....the other aspects were satisfactory!
November 19, 2013
Rated 5 out of 5 by CAC2 Great Location
We were attending a wedding with our families (about 30 of us); and the hotel had some amazing public spaces where we could hang out together and visit.
April 22, 2013
Rated 3 out of 5 by globetrotters Great hotel with a couple of exceptions.
We have a friend in the neighborhood and we were thrilled to find this lovely hotel. We had platinum recognition both times we have checked in. The club is nice and has a patio. The food is as all clubs. The hot food reduced to one container and just mediocre. Just an observation, if not going to serve two hot snacks, take out the second server as it makes it look as if the hotel is cutting down. Especially paired with the following. One gentleman who works the club room should have his position changed. He sat out cheese and we had to ask if there were any crackers. I heard one gentleman do it and he was give a few crackers, so I asked. Then he begrudgingly decided to put out crackers. Muttering something about everyone wanting crackers tonight. I have to wonder what he thought we were going to put the soft cheese on? The rest of the staff that worked the club were fine. This was a return visit and we were going to linger as we enjoyed the hotel so much the first time. Thought we would sit by the pool, etc. We checked out early as they have a smoking section above the pool area and right by the outdoor non-smoking seating area at the side of the pool. We were told the only place to smoke was outside in the parking lot or up above the pool at another parking area. Then when we went to sit outside and relax/read in an area we had seen our last trip, there was someone sitting there smoking. We do not care if other people smoke, just do not want to breathe it or have it smell up our hair/clothes. The first day we went to sit at the pool, a group (the only smokers around for a couple of days) went right up on top of where we were and smoked us out. We had to leave. We both have lung issues and cannot tolerate the smoke for health and also, just don't like to be in it. So any stay at this hotel will be limited until the pool and sitting area is comfortable for those of us who do not want to be inundated with secondhand smoke. Unfortunately the smoke doesn't know it has left the area and is invading the non-smoking spaces. Management needs to address this. The other thing that is an issue. One of the privileges, we feel, in being platinum is the ease of checking in/out with the preferred line. This hotel has the preferred sign at the front desk, but they need one of the ropes or something. Everyone stands around and goes to the first place open and so we who are gold/platinum have to wait for everyone else… there IS NO preferred check in/out. I asked a lady who was standing back, yet in front of the preferred clerk if she was in the preferred line and she had no idea what I was talking about. Yet, as soon as the other person left that spot she was right there. This is why I say they need a distinction like the rope or something. All in all, a nice hotel with very comfortable beds.
April 19, 2014
Rated 5 out of 5 by Jackie123 Love this hotel
The revamp looks great - spacious new gym, restaurant/bar area is more social and comfortable. The staff is always fantastic at this hotel.
October 5, 2012
Rated 5 out of 5 by Fancybee First Trip to Agoura Hills
This hotel was a hidden gem. We enjoyed the attention provided by the staff. The rooms were clean and the bed was very comfortable.
October 17, 2013
Rated 5 out of 5 by Traveler14 Week end traveler
Nice quiet area.I like it.
February 10, 2014
Rated 4 out of 5 by Mrenner Nice hotel
Our first trip to this area of California, nice location and clear room. I would stay there again and it is close to Malibu and West LA.
August 5, 2013
Rated 5 out of 5 by Suzie41 Hotel with GREAT staff and service!
This has been the best service I have ever received and very friendly and helpful staff. Thank you! I will be seeing you all again soon.
August 3, 2013