Rated 5 out of 5 by Limbo Awesome hotel!
My son and I stayed for a night here and we absolutely loved it. My son wanted to stay for extra nights but we had prior commitments otherwise I would have. The pool is great with lots of lounge chair by the pool. There are also lots of umbrellas to keep the Queensland sun at bay. The room is elegant and comfortable. We will be back.
April 19, 2014
Rated 5 out of 5 by Terri27 luxurious very special wonderful
I've just had the pleasure of staying in this wonderful hotel for 3 nights celebrating our 32nd wedding anniversary.On our arrival we were greeted with a beautiful almost breathtaking view from the reception area.Waiting in our room which I must say was more than big enough and very clean and comfortable was a complimentary bottle of champagne with a lovely message,The staff particularly in the Oasis Bar were attentive,friendly and super efficient.The grounds and swimming pools are stunning and spotless.We had a lovely time and didn't want to leave and promised ourselves that for our 33rd wedding anniversary we will be there again.(Can't wait).My only one complaint which isn't major was we didn't receive a message from my daughter at the correct time so I had to call Guest Services to ask for the message.I have no hesitation in recommending your beautiful hotel to anybody that wants to listen.Thankyou once again for a great couple of days!!!!!!
November 22, 2013
Rated 5 out of 5 by Esther Excellent Hotel with excellent facilities.
Excellent facilities and service from friendly staff. Rooms are modern, clean and stylish. Our room was upgraded to a suite which was an added bonus. Beautiful grounds, proximity to the beach, walkways, sports centre and bike track. We had a wonderful stay. Look forward to our next stay on the Gold Coast! Would highly reccomend this hotel!
February 11, 2013
Rated 2 out of 5 by pugstar hotel is a great property
but the spa facilities are the worst standard l have seen, marketed for spa but only in name, when you ask hotel they say its conveniently external managed, when you ask spa they say its govt run,either way its really pathetic.
Reception for SPG is also very ordinary.
Service response is poor,seem under staffedand many inexperienced
June 24, 2013
Rated 5 out of 5 by shaz8888 great Reception staff and in room dining
The only issue is being able to speak to a human at the hotel - but if you persevere, the overseas general number may be avoided.
The staff will do all they can to ensure your visit is perfect.
Surprisingly good was the quality of in room dining, and the pool is probably the best on the Gold Coast.
Great restaurants across the road.
December 16, 2013
Rated 5 out of 5 by AlexC1948 Outstanding
A truly outstanding hotel that meets the highest expectation. I have been staying there on a regular monthly basis for work and was always looking forward to every stay. the staff were extremely friendly and the facilities outstanding.
I would certainly recommend Sheraton Mirage to anyone going to stay at the Gold Coast.
May 1, 2014
Rated 4 out of 5 by Dave100 Nice Hotel
I recently stayed at this Hotel with my wife and 6 yr old daughter and overall we had a good stay and enjoyed ourselves.
Positives - great friendly staff that are attentive and friendly in the restaurants and bars, nice pool area and close proximity to beach and nicely renovated rooms.
Negatives – there is a huge problem with people placing towels on seats very early in the morning (between 7 – 8am) and these people don’t return to use them in some cases till around midday, which means there were no available pool seats or even towels for others. This needs much better policing by staff as it is a huge frustration to other guests who do the right thing, also some guest openly smoked in the grounds and left their cigarette butts on the ground even thought this resort is promoted as smoke free and if you’re a SPG member you will only receive your benefits such as discounts at the restaurant after a great deal of explanation to staff on an ongoing basis.
January 24, 2013
Rated 5 out of 5 by carm13 billing and sound
hotet was best Sheraton hotel we have stayed in, slight issue with sound outside your room you could hear people running up and down corridor.
Also was disappointed that the hotel bill your credit card with daily room rate and incidentials,.which they still bill you at end, not sure how that works. Will check my credit card later.
January 28, 2013
Rated 3 out of 5 by Steve12345678 This hotel has been renovated
This is an old hotel but renovated, you can see more work needs to be done, some rooms are dark, moldy and damp while others are light, breezy and fresh.
Hotel food, staff and location on the beach are great. All in all, you can be secure to stay here and have a nice time. I suggest you go a bit higher standard on the rooms.
December 30, 2012
Rated 4 out of 5 by SteviiG By The Seaside..
It's well worth the money to upgrade to an ocean view room so you can gaze upon the conditions in the hazy early sunrise before taking the very short stroll to the beach. Nothing like a morning swim in the 24 degree ocean before sitting at the sumptuous breakfast buffet to decide what themepark to take the kids to today..!
November 26, 2012
Rated 5 out of 5 by Lional A relaxing place to wind down
When life gets to much The Sheraton managers to offer every thing a person needs to recharge the batteries. From swimming in the beautiful pool, cocktails at the pool bar, Delicious food for all meals, and a great restful bed . Every thing is under the one roof so there is no need to go any where once you have booked in.
December 10, 2012
Rated 4 out of 5 by Mons Luxury on the Gold Coast
- fantastic rooms. spacious, modern, comfy bed & spa bath
- dining was amazing. best breakfast & restauarnt for dinner & room service exceeded expectations. delicious!
- spa experience was good but rushed. they could improve on that.
- huge pool with bar located inside, great pool chairs and hotel located right on beach.
March 11, 2013
Rated 4 out of 5 by GLK04 A visual treat
Visually impressive hotel from the lobby to the gardens and pool areas; facilities are well-maintained and the staff were friendly and attentive. This location was great for family activities on the beach and at local attractions, but rooms facing the front driveway area seem prone to outside noise.
May 19, 2014
Rated 1 out of 5 by DisappointedExecFamily EXTREMELY Disappointing
This is a 3-star property tops. It is definitely NOT a full service "Resort". Nothing for my 15yr old daughter to do. No on property convenience store. Cold, dark room w/broken lighting. Dirty pool with dated, damaged tile. Fitness Center from the 1990's. Would never stay there again. Should not even be in this group.
November 14, 2013
Rated 5 out of 5 by term A welcoming and spectacular first impression
An efficient welcome! Our rooms read y A special feeling of space and calm in the beautiful reception area. Great for the kids Great for the adults The food service in the restaurant pool bar and especially in room dining was excellent Concierge service was 1st class!!!Thank You for a very special holiday experience
October 2, 2013
Rated 5 out of 5 by Pete77 Easy going
Nothing is a problem when you stay at this hotel. I have stayed there about 10 times now and have never had any dramas or complaints. The refurbishments look great. It was fully booked out on some of the nights that we were there, however you would never have known. The hotel, including the pool was never crowded.
November 6, 2012
Rated 4 out of 5 by GaryandCaron Nice resort and welcoming stay
Had a lovel stay at this resort for nine nights.
Enjoyed every aspect of it.
Polite welcoming staff and lovely resort fell to it right on the beach.
Would benefit from bars trying open later, especially Oyster bar that was shut every time we tried to visit.
Some entertainment would be good, singer or pianist etc.
November 11, 2012
Rated 1 out of 5 by Irrate Dreadful experience
Would not know where to begin or end with poor experience from booking directly via telephone through to actual stay of one week. Manager was apologetic, but expectations of a five star experience where certainly not met.
July 15, 2014
Rated 3 out of 5 by beck84 Fabulous
Loved my stay at the sheraton lovely service room was clean and comfortable buffet brekkie was amazing Only thing is I haven t had my car parked valet before and they offer to park your car but don't tell you about the cost to do so that and the renovations would be my only criticisim overall was a lovely stay
July 5, 2013
Rated 5 out of 5 by Annie123 Exceptional Hotel
The new renovated rooms were a lovely surprise. The bed was exceptionally comfortable. The reception staff were very polite. The receptionist offered to book a restaurant for the evening which was lovely. The buffet breakfast was amazing (except for the leather like bacon). We would certainly stay there again
October 17, 2012
Rated 4 out of 5 by 1Rebecca Food at the buffett is gorgeous
Great range at all meals and lovely non alcoholic as well as normal cocktails! Could do with better products in bathroom for showering, shampooing etc.
August 2, 2014
Rated 5 out of 5 by Carly44 Amazing peace of heaven
I would like to thank all the staff at The Sheraton Mirage on the Gold Coast. My 2 days stay and staff Christmas party was great. Your staff were so accommodating and nothing was too great an effort, the facilities were mind blowing and the food was delicious and beyond. Thank you. Cant wait to come back :)
December 9, 2013
Rated 5 out of 5 by Katpat58 What I loved most...
The beautiful bed linen was a dream to lie on and to be surrounded by. Loved it.
August 13, 2014
Rated 5 out of 5 by Gabi64 Excellent Resort
We love this resort. It is in a fabulous location across from Marina Mirage offering different dining options. The grounds of the resort are beautiful. There is no noise from outside or other rooms, spacious big rooms with extra big beds. We love it.
June 26, 2014
Rated 5 out of 5 by PIPPY Perfect with one downfall
Having stayed at the Hotel for 20 years when on Gold Coast, once again, I was not disappointed.
My only discomfort was at the pool area caused only by misbehaved children - running, yelling etc. Perhaps a "child free zone" would be agreeable to many guests.
Many thanks for an enjoyable week.
April 24, 2014
Rated 5 out of 5 by RobynE Always a relaxing stay
Always happy to return to the Sheraton Mirage. Great location, large comfortable rooms, huge pool, relaxed atmosphere and friendly staff.
Re the Swan - it was just wonderful to sit up in our room and be able to watch the bird pottering around peacefully.
(What does the Swan eat?)
Loved the Swan's ramp.
February 18, 2013
Rated 5 out of 5 by MarWal Last Minute Weekend Away
We are glad we chose Mirage after not staying there for some time. We would like to congratulate Sheraton on the choice of the new beds. It was one of the most comfortable hotel beds we have ever slept in and the breakfast buffet would be up there as well. Staff were all happy and courteous. Thank you.
June 20, 2012
Rated 3 out of 5 by tom2303 Bad experience
When we checked into our room the toilet was dirty and there were used towels in the wardrobe. Completely unsatisfactory for a 5 star hotel. We stay here fairly often but will have to consider another visit.
July 14, 2014
Rated 5 out of 5 by HJL1 Outstanding hotel surfers paradise world class+
We were booked in by David trainee badge he was outstanding we have been going to this hotel since it opened many years ago it has recently had a renovation and being world travelers we both commented what an outstanding hotel this is an outstanding location and beautiful grounds highly recommended
October 13, 2013
Rated 5 out of 5 by Kiwisabroad testaurant, etc etc.
My thanks goes out to the staff of the restaurant who worked very hard to accommodate my vegan children and my gluten free child..
August 1, 2014