Rated 3 out of 5 by Barmul This Hotel is fairly average
We organised a family reunion at the Hotel recently. The Hotel looks impressive on entering, and the staff were quite professional. Unfortunately we did strike refurbishment work on the pool by our unit, and were woken up at 7am with the noisy machinery. The Hotel does need a bit of a "do up", but it would have been nice to receive an apology.
September 6, 2013
Rated 5 out of 5 by coplex Simply Stunning
From the moment you walk in and take in the view of the ocean you realize this hotel is special. A bonus is the friendly nature of all the staff who consistently tried to make our stay more enjoyable. We travel frequently and continue to believe the Sheraton Mirage is simply stunning. We have stayed here numerous times and are never disappointed.
September 3, 2013
Rated 5 out of 5 by phil54 a birthday gift
I booked a night for my Daughter to celebrate her birthday. she had a great night.and can,t wait to stay there again. A cake was in the room on arrival and was a lovely surprise.
Well done to all the staff.
September 2, 2013
Rated 5 out of 5 by Geoff2013 Gold Coast Getaway
As always, a lovely spot to just chill and relax. Even in August, warm enough for the pool. Beach is on the doorstep, and Sheraton's Guest standards never disappoint. Great location, great staff, enjoyable experience
September 2, 2013
Rated 5 out of 5 An all round excellent experience
I stayed for a 3 day conference and found almost everything perfect!
September 1, 2013
Rated 5 out of 5 by 010770 Great experience (first time)
Fantastic first impression from concierge to check-in, upgraded to a ocean view room it was our 22nd anniversary and it was FANTASTIC have booked to bring KIDS back with us next year already as soon as i returned home and became a member of STARWOOD Hotels.
August 31, 2013
Rated 5 out of 5 by Dianna Paradise on Earth
The Sheraton Mirage is located on the silky soft sands near Main Beach so you can enjoy spectacular sunrise &/or sunset walks along the beach. The Resort is magnificent and impressive, surrounded by lagoon style pools and a tropical garden. Staff are welcoming and do everything to make your stay comfortable and pleasant. The food is fantastic especially the Seafood Buffet. The breakfast buffet also has an enormous international choice - only criticism it only includes one espresso &/or cappuccino - breakfast is one of those heavenly luxuries that few people get to enjoy of a morning so I really can't understand why the Mirage has to charge for an second espresso or cappuccino. The spacious rooms are pristine clean with 2 double beds and some rooms have spectacular views of the lagoon and seafront. Rooms also include great tea & coffee facilities including a wonderful silver plunger coffee pot (pity there weren't a couple of biscuits). The mini bar is well stocked but most international hotels usually include at least one bottle of complimentary water - fortunately there was a large 1.5 lt bottle but it cost $9.50!!!
I'd just flown in from Italy via Hong Kong & China so headed straight to the Golden Spa for an incredible massage - it worked miracles! I floated out on cloud nine completely rejuvenated and revived. It's a bit of a walk from the main resort but well worth it. It would be nice if there were more spa facilities such as an indoor pool, Swedish sauna like the spas in Italy but the massage and treatment rooms are heavenly. The Mirage is a great Resort for families, couples and business which offers everything you need to ensure your stay is memorable and enjoyable.
August 30, 2013
Rated 5 out of 5 by Relax01 Fantastic relaxation
If you want a fabulous resort, in a great location, with gorgeous views and sensational comfort and the ocean right on your doorstep then this is for you. And you don't need your passport or a day of traveling to get there. It was fantastic!!
August 29, 2013
Rated 5 out of 5 by Palmer The overall experience is great.
Staff seem to be distracted on the weekend does this mean not enough staff ? Week days staff were so much happier
August 29, 2013
Rated 4 out of 5 by Lazybaby66 The restaurant is good
I would recommend this hotel.
August 28, 2013
Rated 1 out of 5 by BADMirage Waste of money
There is lack of care from staff to make it a good experience for travellers.
The service in the buffet breakfast was a horrible experience. Service overall did not improve after that throughout the hotel.
One more thing, the pool was very cold.
I don’t think I would recommend this hotel to anyone. It gives a bad name to the Sheraton brand.
August 26, 2013
Rated 4 out of 5 by Helen40 Disappointed but still a beautiful hotel
We booked our room over the SPG website 2 days prior to our arrival but upon arrival reception staff were unable to find our booking. However, the very friendly and professional staff member was able to make another booking for us and our Ocean View room (the room we booked and paid for) on the third floor with full ocean views, was absolutely perfect. She also phoned Terraces Restaurant and confirmed our dinner reservation for that evening. Upon check-in, I used a visa debit card for all charges. During our stay, I noticed varying amounts of money being deducted from my bank account, although I had not been using my card. Dinner in Terraces Restaurant was excellent and the seafood choice was fantastic. We also had breakfast the next morning in Terraces Restaurant and upon being greeted, we were asked our room number and she wrote it on the top of the docket, although breakfast was not included in our room cost. We asked for our bill and placed cash, including a tip, inside the folder. We checked out and settled our account later in the morning after a beautiful stay. Unfortunately, I discovered that the hotel had charged us twice for all expenses, including breakfast for which we had paid cash, but only discovered this when I attempted to pay for something on my way home and was unable to do so. I had to cancel my visa debit card as I did not know who had deducted hundreds of dollars from my account. It took over a week to sort out the issue following numerous phone calls between myself, visa, my bank and the Sheraton to have the money returned to me. I also had to get a new visa debit card and pin. Although our stay at the Sheraton Mirage was beautiful, it was tarnished by the huge inconvenience of my bank account incorrectly being deducted of a large sum of money. Compensation was offered by way of a room upgrade, which I do find a little insulting given the degree of inconvenience this caused. However, as this is one of my favourite hotels in the world, I will be back. The hotel is truly special, the location perfect particularly if you like the beach and the staff are warm and cannot do enough for you.
August 25, 2013
Rated 4 out of 5 by Lional Love the pool.
We asked for a menu at the pool. 45 minutes later we yelled out for some service. Other people around us ending up swimming to the bar even though they didnt want to to get service. The staff a man and a women were just mucking around. I nearly rang the front desk to ask some one to come and sort out this pair that was surposed to be working. In the dinning room we had waitresses that kept trying to take away our food before we had finished. ITt
August 22, 2013
Rated 5 out of 5 by Julie07 Relaxing getaway
So much to do at the resort as it is located right on the beachfront. Seafood buffet dinner was excellent and had a huge range of food, same with the buffet breakfast. Really liked the late checkout of 12 noon. Very friendly staff.
August 21, 2013
Rated 4 out of 5 by DavidM66 Poor recognition of a loyal repeat customer
I would consider this hotel to be the best in the world. I started coming here when it first opened and have continued to stay here on many occasions. I love this hotel for its location, high standard of service, décor, and to top that off the best art decorations in any hotel that I have seen around the world.
However, on this occasion, I arrived a little later than usual because of my flight but I was put into a room facing the main road. There were no views of the hotel or of the water. There was plenty of noise from the road and traffic. When I asked to be moved, I was told that there were no other rooms available. After my dinner at the restaurant, I had the worse night sleep (or lack of) I have ever had in any hotel. The traffic was continuous through the night. Trucks, taxis, motor cycles and the rest.
This is also the first time I have been to a hotel where I had breakfast that did not have smoked salmon.
August 20, 2013
Rated 5 out of 5 by Debbie10 escape to another world
The sheraton mirage is a great place to stay when what to escape every day life, its like staying no else. everything is right there and you don't have to go any where else once you arrive. The staff are all very friendly and help with all your needs.The views are fantastic, and there is the beach right on your door step. Its also close to the best restaurants on the Gold coast. Everyone needs to experience the a Sheraton Mirage stay. Go on just do it. We where lucky enough to have a 4 night stay this time, and will be back again
August 15, 2013
Rated 5 out of 5 by Sharshar25 2 day getaway
This hotel is in the perfect location and definitely meets all needs
August 14, 2013
Rated 5 out of 5 by Mustang45 Another great stay
There are great benefits of being a Gold Starwood member and that certainly includes the recognition and the fantastic upgrades that are always welcomed. We only had time for a 1 night break and even though the Sheraton Mirage is only 20 mins drive from our house, it always feels like we have escaped to a resort a million miles away. Check in is always prompt, professional and done with a genuine smile. Rooms are great and upgrades to ocean view even better. The hotel feels fresh since the makeover.
There is only one thing I hope that the hotel will consider is to ONLY use fresh seafood and produce from local Australian trawlers and farmers. I would love to see signs up in the buffet area proudly supporting Australian produce and could see that overseas guests would also appreciate knowing where the food comes from. I look forward to the next (longer) stay at Mirage Gold Coast. The General Manager, Mark Sexton is obviously driving this hotel very well.
August 12, 2013
Rated 5 out of 5 by Marie50 Magical Sheraton Mirage.
Loved every moment at Sheraton Mirage. My husband and i chose the Dinner, Bed and Breakfast package.-we enjoyed a sumptuous buffet dinner whilst surrounded by magical ambiance of Terraces dining room and foyer .That evening we relaxed in our spacious Spa Studio room, which featured a lovely private courtyard area which overlooked manicured garden and lawns. Next morning we walked through the beautiful pool area- and experienced the delicious breakfast in the Terraces Restaurant. We can't wait for our next opportunity to visit the Sheraton Mirage !
August 11, 2013
Rated 5 out of 5 by Gray47 BOH
I ordered room service.
I asked for some tissues as BOH left two tissues in the box in the bathroom.
He immediately tried to instruct me to ring house keeping, pass the responsibility.
This appears a bit bureaucratic for a 5 star hotel.
Also the toilet was not cleaned properly twice. This may be due to the choice of toilet bowl design.
As a alcoholic i find it discrimitory that i pay more for a Mocktail than for a full strength scotch. Also Non alcohilic beer appears to be a novelty in Australian hotels. Amercian cruise ships have a choice of three on board ships????
August 7, 2013
Rated 5 out of 5 by ash40 Beautiful garden wedding ceremony
My son & his now wife held their wedding ceremony in the gardens here & it was beautiful. After the ceremony, we had a few problems (mistakes by us) & the staff covered & rectified beautifully. I cannot praise the staff here enough. They anticipated our needs & went out of their way to be helpful. Many of our guests stayed at the resort & were very pleased with their accommodation. We had a roof top villa which the photographer used for the grooms photos. Our sons wedding week end was perfect - thank you so much Sheraton Mirage Gold Coast.
August 6, 2013
Rated 5 out of 5 by Lee03 It's like going overseas but not leaving the country
My partner and I had a wonderful time, the resort is excellent value and beautifully maintained. The staff were welcoming and our accommodation was outstanding. I will definitely return. The Sheraton Mirage is as beautiful as the online pictures describe. Thanks for a great stay!
August 5, 2013
Rated 4 out of 5 by pinkrose21 The bed sheet used be better quality.
I have stayed the Sheraton Milage Gold Coast, Queensland in Australia since 1996.
I always enjoy to stay the hotel. Last time I did not sleep well because the bed sheets quality seemed to be different. It was 100% pure cotton before but now mix of cotton and polyester? Perhaps they changed to cut a cost.
Also it would be nice to have scale in the bathroom. I like to check my weight.
July 31, 2013
Rated 5 out of 5 by CB59 Great improvement on last visit
Your staff gave really good service. I had an issue with a couple of things and they were expertly dealt with by the Manager on the day.
July 25, 2013
Rated 5 out of 5 by Andrew2013 It gets better each time we stay here.
We had to come down to the Gold Coast recently with our 2 year old to go to a funeral nearby.The 2 nights we stayed at the Sheraton Mirage provided the calm and stability during an emotional time. Even though somehow the staff knew, they looked after us with the utmost discretion.
We always seem to test the system with special requests such as a toothbrush, shoe shine, headache tablets, retrieving our baby's spoon from the washing up system (it was there at reception at checkout).
Everyone who works there is wonderful. Thank you.
July 24, 2013
Rated 3 out of 5 by Halong very basic room inclusions
We haven't stayed here for a few years and compared to then the accommodation was disappointing. One expects the 5 star treatment and inclusions however the inclusions such as coffee and toiletries were very basic and what you would expect and get in a 3 star hotel.
July 23, 2013
Rated 4 out of 5 by maria49 avoid conference groups
The Sheraton had recently been upgraded so I was looking forward to a great experience unfortunately the doors do not seal and conference delegates held a hall party from 130 am - 510 am and nothing could stop them as Sheraton had set out a meeting area for them right next to our room. Staff were very apologetic the next day and the conference delegates looked very seedy but a free coffee does not make up for our poor night. Please consider putting seals on the doors before the renovation is finished so we don't have to hear every hallway conversation.
July 22, 2013
Rated 5 out of 5 by discoverer thanks for the effort
Spent two beautiful nights on the beach at Mirage.
After a minor mix up with room preferences our manager personally bought the keys to our new room while we were having a relaxing cocktail in the bar.
The staff member who took my call obviously realised what our issue was and it was fixed within half an hour with a smile and a handshake. We will be back..what a beautiful room by the way.
July 22, 2013
Rated 4 out of 5 by JJ67 Great Location
A great time was somewhat spoiled by a surly gentleman on reception. We had been promised a late chech out time due to a 9pm flight on the day of our departure. When I went to confirm this I was informed that it was not possible in a rather dismissive manner and was made to feel that I was being economical with the truth due to my inability to provide a name. Restaurant, Bar and Room Service all good, not impressed with reception though
July 21, 2013
Rated 4 out of 5 by JackC123 Great stay
Excellent hotel.. Room was great and had heaps of space. Location was great. We did a fishing charter one morning which left from mariners cove. So we just walked across the road.. Great restaurants in mariners cove to.. Nice quiet beach behind hotel.. Only thing that was minor was No water in the lagoon at the moment.. But that didn't bother us. The actual pool was still full and very nice.. Service was very friendly.. I would definitely stay again...
July 16, 2013