Rated 5 out of 5 by Angie84 Absolutely loved our stay!
Staying at the Sheraton Waikiki was a mini stay-cation for us; a little treat to my daughters before back-to-school Monday. This property was so nice and intriguiging. It was a great experience for myself and the kids. While different from Sheraton at Keauhou Bay, we like experiencing variety versus the same thing all the time. Keauhou Bay was very quiet Waikiki was very busy, lots of people moving around, shopping enjoying the property. We loved both experiences. Waikiki is within walking distance of everything. Location was GREAT! We ate at all 3 restaurants at the hotel. The breakfast buffet at the Kai Market was awesome and so was the price! It's such a great incentive for kids under 12 to eat free. We enjoyed the Pineapple soft serve at the coffee shop. My kids loved the pool and the beach. We had a deluxe oceanview room where I got the most amazing pictures! I have NO complaints whatsoever. My daughters are 7 & 4. They have gotten to know and LOVE the Sheraton and I'll be sure to stay with Sheraton where ever we go. Thanks for giving us such great memories :) Mahalo!
August 3, 2012
Rated 3 out of 5 by Roadwarrior99 hotel is tired
while you can't beat the location, the hotel is tired. Staff is overwhelmed and grumpy, fixtures in rooms don't work and nice things that the hotel tries to do for guests (free drink coupons) are back firing.
April 18, 2013
Rated 5 out of 5 by MauiM Location Location Location
When I come to Oahu I always try to stay at this property. I love the infinity pool and the Rum Fire room. All the staff I encountered were friendly and helpful. It was a very pleasant stay.
January 29, 2014
Rated 5 out of 5 by Jerd21 Great hotel, great location!
This is simply the best hotel in Waikiki. This hotel is literally on Waikiki beach. Great staff, great amenities. I stay here about 5-7 times per year, and I'm never disappointed.
February 6, 2014
Rated 5 out of 5 by Manju Features
The hotel has great features and facilities. As a family it provided everything that was needed to entertain both our teenagers and us adults. From the pool areas to the bar(s) and the casual dining.
January 8, 2012
Rated 5 out of 5 by TedB71 Awesome vacation stay...
From the minute we arrived to our departure, we were treated with utmost hospitality. My wife requires a wheelchair and had absolutely no problems with the room, restaurants and amenities.
July 27, 2012
Rated 1 out of 5 by Losers Bad Front Office Staff and manager
I would not ever stay at This hotel ever again until it has been fully refurbished and the staff and manager at the front office are replaced by staff that actually help their guests.
July 28, 2013
Rated 5 out of 5 by waynen Wonderful Hotel!
This is the second time I've stayed at the hotel with my family. Excellent location and friendly staff throughout. Shawn at the front desk was especially nice and accommodating.
January 17, 2014
Rated 5 out of 5 by citrus1 just great hotel in waikiki.
nearby Royal hawaiian / DFS
what else more needed ?
and have awesome pool (edge) .
if soaked , time is stopped.
and so much kind staff. always with smile.
September 8, 2013
Rated 3 out of 5 by HawaiianRye MR. Ryan Day
Had some issues with the Gold member amenities, could not use any of them?
May 12, 2014
Rated 5 out of 5 by Clancy77 StayCation Spot
Great service and value for a wonderful staycation!
May 15, 2014
Rated 5 out of 5 by Trishalishous Excellent
We were treated as good as anywhere we have ever been. The hotel is ultra clean .The staff was very helpful. The infinity pool has a great affect.
February 6, 2014
Rated 5 out of 5 by VictorJ Another great stay
As always, the stay at the Sheraton Waikaiki was great. The ameneties were a bonus. The food at the beach bar was excellent and the drinks super.
January 23, 2014
Rated 5 out of 5 by amdg Wonderful stay
The staff went above and beyond the call of duty to make our stay a remarkable and memorable experience. We have SPG Gold status.
March 11, 2014
Rated 3 out of 5 by RB231044 Sheraton Waikiki
We were disappointed that when we arrived -it was late at night- the King size room on the Club floor we had been relegated to a twin bed room. The clerk was not helpful- no room at the inn etc, you can try tomorrow but dont waste your time etc was the response we received.
Obviously tired after a long flight even so we were not happy and spoke to another reservations clerk who went away and found us a King room albeit not on the Club floor, but she did try to help us.
I also object to the practice of a rsort fee especially when at times part of the resort is booked out for private functions. At least this stay was not as bad as last year when we had restrictred resort facilities for a whole week. This stay it was only on one day. I As well allowing guests from the Pink Place and wherever else to sue thefacilities really does stretch the facilities and it is far too crowded. chairs are hard to fine unles you want to hire one , on top of a rsort fee- what a rort!
It is probably time we moved on from the Sheraton Waiukiki. It does have the best location and if you are able to use the resort facilities it is a great destination but...
October 16, 2012
Rated 3 out of 5 by Likestotravel Mixed, but mostly positive feelings
The hotel is very good - location, comfort, cleanliness. However, the staff would forget to bring new cups and tea bags even after repeated reminders.
July 27, 2013
Rated 5 out of 5 by Danleon Very nice hotel in Waikiki Beach
The hotel is right on the beach. Location is great for shopping and dining. The staff are very friendly and accommodating.
March 9, 2014
Rated 1 out of 5 by AlohaDeb Beach & Pool staff needs training, Hotel Manager needs to follow up on complaints- Unpleasant stay
We had a wonderful stay with Sheraton Waikiki 5 years ago, and this time we've decided to come back with our 2.5 yr old while being 6 months pregnant with my 2nd! We enjoyed swimming in the ocean & at the kids pool everyday! Until 2 days before our departure, I've decided to try out the Infinity Pool by myself and just to relax, but had to wait for my husband to change and bring my little one to the kids pool While we were waiting, I sat on the lounge chair and applied sunscreen lotion for my little one...
Within a minute, a pool staff (young kid) approached me, basically asked me to leave with my little one, told me that we're not allowed on the deck. I said, I'm not planning to stay with my little one, we're just waiting for my husband to come and take her to the kids pool. He seem very unhappy and basically wanted to kick me out of the place. I felt humiliated and 15 min later, I walked to the lobby and asked to speak to a hotel manager and told her what has happened. I told her, if any 16 yr old or younger is strictly not allowed on the deck and beyond at any moment, instead of being approached and asked to leave, maybe it's best to post a sign where it's visible so guests wouldn't have to go through the awkwardness. She did nothing and only said, I will definitely let the pool manager know.
I did not receive a phone call or message from the Pool Manager to follow up on this humiliation.
The next day, I walked by the infinity pool and saw a mom lying on the lounge chair, with her baby sitting in the stroller, I'm asking myself, why isn't that woman asked to leave? Was I discriminated and asked to leave because I am pregnant? I will not go back to this hotel again and definitely will not recommend you bringing your little one. They treat you like you shouldn't even be there. What a joke, after spending 5 days & 4 nights At Sheraton as a SPG member, I should have chose another hotel.
July 7, 2014
Rated 3 out of 5 by RaeRae Hawaii 2012
it is a great location and great set up but very busy and not very personable I dont think I would stay there again - very small room
September 13, 2012
Rated 5 out of 5 by vickimi This hotel has a great pool and a great staff!
We had a great time, and we loved the hotel and staff. Everything that we needed was right there for us. We will stay here again!
July 30, 2012
Rated 3 out of 5 by byebye This hotel charges for in room Wi Fi and pool towels.
We are Gold Starwood members and should not have been charged for these services. Gave up pleading our case at check in.
August 20, 2012
Rated 5 out of 5 by RunnerGirl01 Get Away
Super friendly staff, even the cleaning crew. Stunning view of ocean and pool, close to shopping, mall, site seeing,
December 11, 2013
Rated 5 out of 5 by swzlnd1 great pool's
Haven't been there in years. They have done a 1st class job with the outside pools both the adult and childrens.
January 7, 2014
Rated 4 out of 5 by Act008 Great For Kids
Our week at the Sheraton was overall great. We enjoyed the location, water slides, pool area, Maitai catamaran, and the turtles. We had one hiccup in our trip when one morning after breakfast, we came back and our room keys didn't work. The maid was right there and told us that she just left our room. When her key didn't work either, she called security. We had to wait a while for security to come. Kudos to our housekeeper who gave my daughter some juice while we literally sat in the hallway waiting. Once he came, he told us that the door needed a new battery and asked if we could wait for the locksmith. An hour and a half later, I called the front to see if they knew how long the wait would be. They said that there was only one locksmith for two locations and they would call me right back. 30 min. later, and no response, I had to physically walk down to the front desk and make myself known. We wasted a half of a day waiting. One other comment, more server staff is needed by the kid's pool area. It was extremly difficult to order a drink while the kids were swimming. Only one or two girls were working the entire area each day that we were there (most days only one).
August 1, 2013
Rated 2 out of 5 by Reenz This hotel lacks falls short of expectations
Lacks Aloha spirit. Not at 4/5 star standard. Needs renovating/upgrading. Annoying sellers in lobby.
January 26, 2014
Rated 2 out of 5 by Suzy1229 This hotel is very unkind to sick old ladies
I was very disappointed with the service of your hotel. My flight home did to leave until 10:30pm and check out was 11:00am. The day before my departure I had asked the hotel front desk staff if it would be possible to stay in the room or pay for another room because my 79 year old mother was feeling poorly and had not brought enough of her medicine to make through the entire week. The person to whom I spoke stated that she needed to speak to her manager to see how they would be able to accommodate us. They did offer us another room for $330 plus the hotel service fee of $31. We would have to check out of the room and 11am and possibly if a room was ready by 3pm we could check into another room. How insulting was that! What even made me more angry is that when I spoke with several people at the air port while waiting for our flight they told me that their hotels allowed them to stay in their rooms for a $40 fee. So I just want to thank you for treating my 79 year old mother like nothing more than a way to make more money. Shame on you and your staff.
I will never stay at one of your hotels again and I will make sure that everyone I know will be made aware of my reasons why.
July 15, 2013
Rated 5 out of 5 by Ed64 The Best Hotel in Waikiki
This is my 10th plus time staying at The Sheraton Waikiki and it is always a treat... Thank you, Sheraton!!
January 29, 2013
Rated 5 out of 5 by JasonB101 Overnight stay for 3rd wedding anniversary trip
My wife, myself and her mom & dad were traveling to Maui and Kaui with a stop in Honolulu for the night. I picked this hotel for the airport shuttle and that was perfect.
When we arrived we found the room booked was not available and had been upgraded to a suite. The staff and Manager on duty at the time helped with an wifi issue on my floor and bless her heart she went to a sister property hotel to get me a MiFi hotspot and that I will never forget that kindness and service.
In closing this hotel is perfect for location to Waikiki beach and close to everything, I will gladly stay there again.
July 16, 2014
Rated 3 out of 5 by BJM6 disappointing visit to Sheraton
As a Starwood gold club member I was excited to visit the Waikiki Sheraton using acumulated starwood points. I've traveled all over the world for business and have been very satisfied in Sheraton as a brand; earning points, and occasionally being delighted by both the properties and the staff services. Since I was traveling with my family on vacation this time, I had asked for upgraded room considerations including using additional points if necesary to upgrade my room; I was disappointed with the room, and I was very disappointed in the Waikiki staff and visit in general. Our flight arrived at the island in the morning, and as might be expected the hotel wasn't able to check us in right away- but I didn't expect to have to sit around until 3:30 waiting for a room to be available since the hotel has several hundred guest rooms. My luggage sat at the curb near the valet stand for 6 hours and was never touched by the Sheraton staff- I finally had to go get it and bring it to my room.
I found the staff and facilities to be adequate, but nothing at this property was generous. The property is old and needs to be updated. I was clearly a number and not a name to them. I won't be going back...
November 24, 2012
Rated 5 out of 5 by Tewlin01 Great Hotel
Sherton Waikiki is located in a very good area and close to the beach. Service is good too.
September 9, 2013