Rated 3,9 out of 5 by 685
Rated 5 out of 5 by motivator Best place at Waikiki beach
We checked out different places at Waikiki, but the SW is the best we have ever visited. Unfortunataly it is almost impossible to clear any Platinum Suite upgrade vouchers in March/April and August.
Fantastic lounge on 30th floor with politeful staff.
21. August 2013
Rated 4 out of 5 by motivator a lot of trouble this time....
I got a very attractive room rate last year via spg.com.
Arrived at HNL and checked in at Platinum counter with a pretty unexperienced agent.
Next morning I realized (due to a message from cc bank) that Sheraton Waikiki ask for the authorization of an amount three times more the confirmed room rate.The next three days of my stay I had the pleasure with different front desk managers (e.g. Douglas.B)and they all promised to me to solve the problem. But even at check out I had to fight to get the confirmed room rate.(I collected the wrong invoices)
Seriously considering for an alternate hotel next time we travel to HNL.
My previous stays here were excellent and I really have no idea what's going wrong these days, but probably the certainty of a fully booked house all the year ...
12. April 2013
Rated 5 out of 5 by Danleon Very nice hotel in Waikiki Beach
The hotel is right on the beach. Location is great for shopping and dining. The staff are very friendly and accommodating.
9. März 2014
Rated 5 out of 5 by catherinemaxh A beautiful lobby and excellent front desk staff
We just checked yesterday morning and we are already pleasantly surprised and pleased! The front desk clerk (Elaine) was very welcoming and friendly and made us feel comfortable right away. She was able to answer our questions and was very polite and nice. Kudos to Elaine, she is a wonderful representative of this resort hotel!
Our room is very large and comfortable. It is a little dated, but that's ok with us because there are plenty of amenities and fun activities along with a beautiful lobby. There are padded rocking chairs in front of the koi pond and even 2 pool tables to add a bit of fun. If you're looking for a fun family resort, then this is definitely the place!
8. März 2014
Rated 5 out of 5 by PKY1 Wonderful Stay
I recently booked 2 rooms for 6 nights and 5 nights for my immediate and extended family to celebrate my child's birthday. This has been my 5th stay (my previous stay was 2 years ago) at the Sheraton Waikiki and by far the best!
The rooms have recently and noticeably been refurbished. Also the previous restaurant on the 30th floor has been converted to the concierge lounge which is a great addition especially for platinum members.
What I noticed that truly enhanced this visit was the great and serviced minded attitude of the entire staff. Everyone from the front desk, concierge desk, hospitality staff, room service staff, pool staff, etc was truly spectacular! I had a hard time figuring on who to give my staff recognition certificates to because everyone was great!
Hawaii hotel and hospitality staff have previously gotten bad ratings from visitors for taking guests for granted (and deservedly so) but I was amazed at how the Sheraton Waikiki group is differentiated even from my previous stays. You all have won a loyal and appreciative guest for life!
3. März 2014
Rated 5 out of 5 by TravelAgent67 BEST WAIKIKI RESORT
I AM A TRAVEL AGENT WITH 30 YEARS IN THE BUSINESS. MY WIFE & I RECENTLY STAYED AT THE SHERATON WAIKIKI FOR 5 WONDERFUL NIGHTS. WE HAD NOT BEEN TO THE RESORT SINCE THE RENOVATIONS...WOW, WHAT AN IMPROVEMENT!! GREAT STAFF EVERYWHERE IN THE RESORT. FASTEST ELEVATORS ANYWHERE!! INFINITY POOL & BEACH AREA THE GREATEST. SPEND THE MONEY & UPGRADE TO THE CLUB LEVEL (FANTASTIC MANAGER-JAMIE), WELL WORTH THE MONEY!! ROOM WAS LITTLE SMALL BUT CLEANED PROMPTLY EVERY DAY & SPOTLESS. WONDERFUL, CARING FRONT DESK STAFF MANAGED BY SHERI (GREAT JOB SHERI !!). DON'T STAY ANYWHERE ELSE IN WAIKIKI!!
27. Februar 2014
Rated 5 out of 5 by Platinum24 One of the best in Waikiki
One of the best hotels and customer service oriented destinations in the United States.
27. Februar 2014
Rated 5 out of 5 by BetsyPG1 Fabulous staff and service, amazing to Platinum guests!
This is my favorite Starwood property because of the stellar staff, amazing service and how well I'm treated as a Platinum member.
The Club Lounge is incredible, and the management and staff there is superb. They go above and beyond every day.
I love being able to give an "award" to my favorite staff member, and I think the management is doing things right by recognizing and rewarding excellent service. I wish all Starwood properties did that!
I pay more to stay at this property because it's worth it.
22. Februar 2014