Rated 2 out of 5 by Nikita Needs Serious Improvement or Demolishment
This hotel is rather well placed being located second-line to the beach, within walking distance of boutiques and other shops including an abundance of ABC Stores allowing access to food and beverages 24/7. Unfortunately that is all that is good about this hotel.
The hotel has 2 main wings. One contains extremely outdated, 70's styled rooms with a large amount of space creating an empty feel. The toilet is old, dirty, the shower is in the very narrow bathtub causing you to touch the dirty curtains all the time and the toilet seat is extremely uncomfortable and pokes you constantly. The other wing has a more updated and new style but unlike the other wing the room feels crammed and with a ridiculous amount of space left for the balcony, can not give more feedback as I did not stay in this room but looked inside one.
The breakfast this hotel offers has a limited selection but complements the level of luxury this hotel offers. I had the continental breakfast which offered me fruit, muesli, buns and cereal (selection of 4 different types of corn flakes). The food itself was fine and the bun selection almost made up for everything else. Half of the dishes were dirty and would run out quickly and the staff would be very slow to top them up for use and the same goes for the food itself. That wasn't even the worst thing about this breakfast, through out the duration of my stay there was construction right next to the tables and the noise was unbearable making even conversation a task.
The service is slow and unresponsive, there have been 2 instances that Guest Services didn't even pick up when I called and the check in at midnight without another single guest in sight took 20 minutes.
The hotel also has a $26.18 USD daily mandatory fee per room which offers the following: (quoting the official resort charge list)
- Free high speed internet access
--- The Internet was decent.
- Self-parking for one vehicle
--- Provided as promised
- Unlimited local and 1-800 calls, up to 60 min of long distance
--- Kind of useless feature but nevertheless still there
- Two bottles of water per day
--- Provided as promised
- Children 5 and under eat free from kids menu with paying adult
---Good for families with little kids
- Big kahuna beach service (use of sand chair and fresh towels)
--- You had to CARRY the chairs to the beach
--- The pool is a tiny oval which goes to 8 feet deep, why? To receive towels you need 'Towel Cards' which is a real hassle especially if you forget your cards in your room you have to go and get them or even worse lose them.
- Fruit and water provided twice daily between 10am and 2pm when seated in designated area on Waikiki beach with 4 free cocktails (4 coupons given upon arrival)
--- Didn't use this feature, can not give more feedback
- Portrait done by professional photographer
--- You had to book in advance which is a hassle for a 15-20 minute session of taking pictures.
All the features above are really not worth the daily fee ESPECIALLY for SPG Platinum guests which I am as you would be offered most of these anyway as SPG recognition.
All in all, for future trips to Hawaii I will try and avoid this hotel at all costs.
August 15, 2014
Rated 2 out of 5 by Fresh4Lfe Run down tired room
I'll start of on a positive note. The staff is wonderful and friendly and the food is great.
Unfortunately, the rooms need to be stripped down, re-done and over-haulted. The bathroom is dated and shows its wear in a bad way. Rugs need to be pulled up, balcony should be stripped down and redone. Walls show its seen better days. The cleanest thing in the room was the bed sheets Thank God.
The hotel is in a good location but the interior needs to match its location. Again, Staff is great...the building not so much.
April 17, 2014
Rated 4 out of 5 by lanai13 only issue was smoking
The hotel did not meet my needs at first because, there was no response to my complaint of my neighbor smoking on the lanai. Apparently, security can not intervene if they smell no smoke in the HALLWAY. However, after I called again to complain, they changed my room and gave us free breakfast coupons. It's too bad this hotel is not able to enforce non smoking on the lanais.
Also when I booked the hotel it was not clear to me that the resort fee was a DAILY fee, and not just a one-time fee for my free night paid with points.
May 1, 2013
Rated 2 out of 5 by Mandolinman Parking garage is the worst
If your travel to Honolulu does not involve use of an automobile, then the Sheraton Princess is okay--not great, but fair. Staff is polite and helpful, rooms are small but tolerable if you are on a budget, food is quite expensive--lots of better restaurant choices. BUT--if you have a rental (or borrowed) car, forget the Sheraton Princess!! The parking garage is a hopeless maze, and if you have any problems with stairs then don't even bother. The low point of our stay in Honolulu was the SP garage. I suggest you go elsewhere.
September 24, 2012
Rated 3 out of 5 by Bel38 Great location and friendly staff
The hotel was very clean and the staff were friendly. The gym was one of the best hotel gyms I have been in - fantastic. I wasn't happy with having paper cups in the room instead of crockery for the tea/coffee. There was a lack of normal teabags in the room.
The pool shut at 6pm which is way too early. I would expect it to be open to around 8pm.
The room was cleaned expertly everyday and staff were very accommodating to our needs. I would recommend this hotel to family and friends. I thought it was good value for money.
June 26, 2012
Rated 4 out of 5 by tbootsie Pleasantly surprised
I went online the week before my trip to Hawaii & saw quite a few negative reviews on your website, so much so that I wanted to cancel & book elsewhere.
I sure am glad that I did not as the place was beautiful & located right in the middle of all the action. Yes, it is an older hotel, but it was kept up beautifully and our rooms were very nice & very clean. I would deffinitely stay here again if I ever get back to paradise!
The price was right & the free breakfast was a feast to start our day, held me over until dinner!
September 27, 2012
Rated 1 out of 5 by spo29 Run Away
The hotel is so old and beat up. The AC units must of had mold or something bad as I got a nasty sinus infection from the rooms AC. Our clothes stayed wet in the room when AC should be a de humidifier pulling moisture from the room. Furniture, bathroom and overcrowded elevators that took 10 min to get from top floor to main level, Stay across the street at the Moana.
July 8, 2014
Rated 4 out of 5 by CaliforniaBob Great location
Good hotel, great location. Could use some updating decor.
July 30, 2014
Rated 4 out of 5 by brown30 this hotel was ok.
Overall the hotel was ok.. for the most part the staff was friendly.. except the pool staff. They were rude.. when we went to turn our towels in and get new ones they ignored us everytime and continued to chat among themselves.. got very rude with another family for playing with a small ball with their two yr old son.. though it doesn't say anything about no balls in the pool area.. pool hours were crappy too. Only open till 6; 30 pm.. also our toilet backed up and couldn't get it to flush .. which of course sucked.
May 28, 2013
Rated 3 out of 5 by BrownFamily121611 Amazing views!
Overall, the our stay was pretty comfortable. My husband and I travel frequently and for our first time in Hawaii, the hotel was average. We could have done without the smell of cigarette smoke. The rooms need some updating, as well as the hotel in general, but the views and location cannot be beat. The staff was very accommodating and Marsha, at the activity desk, was simply amazing. She helped us to make every moment memorable. Next visit, hopefully as a Starwood Points member we can get a room on a higher floor.
September 12, 2012
Rated 2 out of 5 by Airking22 Rude staff
Room had no face cloths. Shower curtain smelled of mold. Traveling partner who is a gold member received a suite upgrade whereas I did not receive any upgrade. (Unless you count "high floor"... big deal) there are no perks to being platinum at this hotel. Despite having "do not disturb" sign on door I received a phone call while i was trying to rest asking if I want my room serviced, then I received a visit from housekeeping (who knocked so rudely it like I owed money) asking the same question. He was rude also.
January 13, 2013
Rated 3 out of 5 by Nergie Could have been better
We returned to Princess Kaiulani hotel after our great stay in 2008. We were upgraded to Oceanview room and like the resort fee. Other than that, the stay was forgettable. Upon arrival, no one offered to help with bags until I had already brought them to the lobby. At checkout, the Starwood Preferred Checkout line took 30 mins to attend to me and then rather than pleasantly ask me my status, the young lady barked at me " are you gold/platinum" not even thank you for waiting or thank you for being lifetime gold.
May 18, 2013
Rated 4 out of 5 by Kristin1974 room 1030
Our room smelt of mould. Travelled with my mum who has stayed in this hotel for the last 3 years in a row. We won't be returning due to the smell and staff were a little slow with service.
We arrived at 8am and didn;t get a room will 3pm. I understand check in is later in the day, but the hotel wasn;t full and we had travelled from Australia to Hawaii with a 3 year old. We also had a fresh bruit basket delivered to our room, only to discover the fruit was mouldy/green. I returned it to reception straight away.
March 6, 2013
Rated 5 out of 5 by Pattydz60 Great Vacation!
My husband and I came to Hawaii to celebrate our 15th Wedding Anniversary. We had a wonderful time and our stay at the Sheraton Princess Kaiulani was great. The hotel is centrally located in Waikiki near all of the major shopping areas, restaurants and the beach. Hotel is a little older, but room was clean, King bed was comfortable and balcony had a great view. Only detractors were the noise from the construction next door and the food is a bit overpriced but that's Waikiki/Hawaii.
May 6, 2014
Rated 3 out of 5 by Rebelyell Good bang for the buck
The PK is an older property in the heart of Waikiki. You'll not find a better rate at neighbor hotels. The housekeeping does a great job and most of the staff is friendly. Some at the Pikake Terrace can be rude and very slow. Others are jewels which is usually the case. The nightly show is a nice way to end the day. The beach service is very nice. Chilled apples, oranges and bottles of water are a thoughtful touch. The PK is like a favored aloha shirt...a little worn but still you reach for it every time!
June 21, 2012
Rated 1 out of 5 by Bob18 Not up to Starwood Standards
Price is good for location, but property is worn out and lacks upkeep. Rooms have not been renovated since 70's. Resort fee is absurd and offers no value to SPG Elite. At check out asked about the discount on dinning included in my room rate, Front officer manager who was checking me out said "oops' but then after calculating it with a calculator was no where close to correct, I had to ask her to calculate again two additional times. Good Location, good price, only wish they came up to Starwood standards.
September 8, 2012
Rated 5 out of 5 by Wahinekapu52 Awesome customer service and staff
The hotel staff I worked with really were awesome, professional, personable and met all my needs (Karry Borges, Erin Lifty and Andrea Clarabal) all were great, helpful and seemed to enjoy their jobs. The room was very comfortable and met all our needs. Services in the hotel were also great, definitely recommend to others!
July 9, 2014
Rated 2 out of 5 by Shnookie SPG Restaurant Discount
I had lunch at the hotel restaurant and dinner at Kai Market in Sheraton Waikiki but didn't recieve the below discount and told the discount only applies if accommodation is booked under SPG rate!!
Whether at home and on the road, SPG members receive an exclusive discount at more than 500 restaurants and bars worldwide, Starpoints® for dining experiences, and the chance to win an around the world VIP culinary journey with a SPG members-only sweepstakes “Around the World in 5 Meals."
August 6, 2012
Rated 2 out of 5 by UHparent If you need to go cheap.......
this is your place. no elevators to 5 story parking lot, along with cramped spaces. asked for balcony chairs on lanai, and they were never delivered. no fresh fish at dinner, except for overpriced buffet. no SPG floor, or should I say, none offered to me. toilet flooded at 3 AM, maintenance did not inform housekeeping to properly clean and sanitize bathroom floor. Yucky wet towels all over bathroom floor in morning. Pool closed at 7PM, so no after dinner swim time. Only flat sheets on mattress, so every night they would come completely detached. no robes. housekeeper did not refill ice bags after using ice bucket. Actually, every day, housekeeping missed something. interesting. This is a category 5 property, and I expected better. If it were rated lower, that would be more appropriate
September 1, 2012
Rated 4 out of 5 by ColleenG Loved the infinity pool
This was the first time I stayed at this hotel. The staff were very helpful and friendly. I arrived at my hotel before the published check in time. They were able to give me a room early and I received a partial ocean view. That was great. The view from the infinity pool was awesome. It's also an adults only pool. Which is nice if you just want to relax. The only issue I had was with the dinner buffet. There wasn't a published price for the dinner. So, when I got the bill. I was a little shocked.
July 2, 2012
Rated 2 out of 5 by Nonxttime OMG... Not a good experience
I was truly anticipating my stay here in Honolulu.... Though I was on the Starwood floor, I was not happy with the overall feel of the property with all the construction, the power outage and the false alarm because someone entered the parking lot with their surf board scraping the smoke detector.... shall I go on! The pool closed at 7PM... In Hawaii! Are you kidding me! A closed swimming pool?
June 18, 2014
Rated 4 out of 5 by ROCK10 Great location, outstanding customer service
It is an older hotel, the rooms are small and cramped but we made the most of it. We ended up changing rooms after the first night, the tower rooms are not completely renovated also the outside noise level was quite intense at times. We moved to a more updated room on the pool side with a great view of the ocean, most quiet room I've ever had. The front desk staff handled our request with ease and pleasantness. The staff exceeded our expectations in every way. The daily FREE programs and events were very nice, from the lei making classes to the pineapple tasting. The nightly entertainment was awesome we enjoyed every evening while dinning. Overall one of the best stays I had, just what I expected when booking our family vacation this year to Hawaii. THANK Sheraton PK, you all made it happen for us.
July 20, 2013
Rated 4 out of 5 by Nguyen54 2nd stay is not as expected
We stayed 3 nights (Sept 7,8,9) before travelled to Maui, the first 3 nights were great. We retuned for another 2 nights (Sept 12, 13), checked in late on Sept 12 and I did not have time to do much other than going straight to bed. The morning after, I saw a crochroach on the wall, We had to packed and moved to another room. The new room was nice but it faces the pool and the door to the bacony is extremely heavy to open. We did not want to move again as we did not have much time left.
September 17, 2012
Rated 2 out of 5 by Vtowngirls Disappointed during this stay
Booked a room w/ two double beds and was given a room w/ a kind size bed...staff asked, "Do you two know each other?" Upgraded room resulted in one with broken furniture, chair and desk in front of closet making it difficult to use, a leaky "streaming" bath faucet, and a smell. We were provided a rollaway bed that took up a large portion of the upgraded sized room.
June 22, 2014
Rated 3 out of 5 by DAISY1930 GREAT LOCATION
The bathroom sink drain has a foul odor whenever you turn the tap on and the water goes down the drain, the smell comes back up at you. Two years ago we complained to the Guest services, and the put something down the sink, but it really didn't stop the smell. This year it is worse.
Both rooms were High Ocean View Tower.
Now there is a mandatory daily resort fee on top of the room rate that is going higher all the time and the hotel is not being upkept to warrant the price increases.
October 23, 2012
Rated 3 out of 5 by intalex Smoking smell in room, loud noise, basic amenities
This hotel did NOT live up to Sheraton standards.
1) My room was "drenched" in cigarette smell. It was coming through the walls. I HATE cigarettes. I book with Sheraton because normally there is no cigarette smell. I was shocked to be overwhelmed by cigarette smell. I immediately got a headache from the smell, which lasted me over a day.
2) the elevators were constantly being abused by tourists. they would ride the elevator for two floors, ie 9th floor to 11th floor. This happened too many times to be excusable
3) the room was overall basic. not that clean, the carpet felt old. they didn't provide me new soap, or shampoos. it was simply not that clean (which I expect from all other sheraton hotels)
4) parking was very confusing. the signs in the parking lot did not properly direct me to the elevator.
December 7, 2012
Rated 2 out of 5 by MoFromVA Facilities grossly outdated
This Sheraton does not meet the standard I have come to expect from Starwood hotels. The room in which I stayed was very outdated in terms of facilities - dirty AC with pieces falling off it was shrouded by skimpy wood paneling, the desk was sticky, bathroom felt 20 years behind in style compared with most Sheratons. Also, as a business traveler, I was hamstrung when the internet went out for an entire evening during my stay. I will not be recommending or returning to this hotel.
September 4, 2012
Rated 3 out of 5 by Tetrawitch57 Excellent bedding
The bedding was superior and so comfortable. However everything else was shabby and badly in need of update. The sliding door to the balcony needed an Olympic weightlifter to move it, let alone open it. There are massive building projects going on in the vicinity and the noise on our side of the building commenced at 6.30am thru to 5.30pm-not the hotels fault, but I feel they should try to accommodate their guests away from this area if rooms are available.
April 17, 2014
Rated 1 out of 5 by kirkcaldy hotel needs help
This hotel is not up to Sheraton standards.The room we were given has not been refurbished since the 70's.Totally unacceptable.Air conditioning was bearly working.The checkin process took over one hour.They told us room not ready but they meant the room in the old tower not ready.Other people were coming up and getting into their room but we had to wait till the worst room in the hotel was ready.Great way
To treat a SPG member.This whole experience has turned us off Sheraton!
October 31, 2012
Rated 2 out of 5 by Traveler Not my typical experience
I travel alot and I usually prefer to stay at this hotel. Usually I have an excellent experience, however this stay was not the best. I was upgraded to a suite which I was ecstatic about. I was out most of the day, but when I came back I found that the room was infested with Mosquitos. I tried to call down to the front desk but neither if the phones worked in my room. I proceed to kill at least Dow dozen Mosquitos before I lost count. I had to get up at 3:00am so I went to bed around 8. At about 9:00pm my fire alarm started beeping because of low batteries. A maintenance person came up to fix it, but this was but a great stay to say the least. I told the front desk attrndant at check out and wasnt even offered an appology. He just saud "ya, its humid so there are misquotos". Hopefully next time will be better.
May 4, 2013