Rated 2 out of 5 by Lil88 Not up to Sheraton standards
There were issues, some minor, on pretty much every level with the service. I did complain to the manager and she was great about compensating but the issues just continued from there. Example: Sheraton lounge was packed and I am not exaggerating. We had to leave for breakfast elsewhere. And later that day, went for drinks in the late afternoon: could not order a drink for 30 mins, expresso machine was out of order and when we finally tracked someone down, they didn't even know this. We left without drinks, went elsewhere. Two bags of food trash were left by the elevators on the 26th floor for almost 2 days until I informed the front desk. It unfortunately does go on.....I don't think I'll have enough space. You get the idea.
June 4, 2014
Rated 5 out of 5 by Isie Ms. I. Wills
I enjoyed my stay. The check-in was prompt, my room was ready when I arrived. The location was great and I will stay at this hotel if I visit this city again.
August 19, 2014
Rated 5 out of 5 by AJRSummer2014 Boston was Awesome
Sheraton Boston stay couldn't have been any nicer. Absolutely NO complaints - nothing but friendly, helpful experiences with all the staff ! Would stay again anytime & will recommend to others.
August 17, 2014
Rated 3 out of 5 by BJ970711 Very average
The hotel has a great location, and is very much in demand for conventions. There are two large towers and the elevator, at least in the south tower, took forever. Of the five elevators, two were out of service and one was reserved for staff for the four nights I was there. The housekeeping staff were even using the public elevators. Although the fitness facilities are excellent, the rooms are very dated and in need of a makeover. The bathroom looked like something fromt he early 80's, complete with pink tile. The bathroom could have been cleaner and the furniture in the room was threadbare and worn. Check is was genuinely disinterested in explaining SPG Gold benefits (or even directing me to the elevator).
September 24, 2012
Rated 5 out of 5 by Cindula49 My favorite Boston hotel
This hotel has character and atmosphere! It's close to the conference hall, to all my favorite shops and restaurants, and they're all accessible w/out going outside. A chic hair salon next to the lobby opened this year. My room was comfortable, attractive decor w/ a spectacular view of the mountains, the Christian Science Mother Church and reflecting pool. The staff respect your privacy and are equally attentive to your needs.
July 30, 2014
Rated 5 out of 5 by FemaleMensan My room mate had only one bad experience.
Though I had no problems with my stay at the Sheraton, my room mate said of an annoying experience at this stay. (I'm a bit perplexed on why my roommate and I had, kind of, a different experience......A cab picked ME up at the front of the hotel, but my room mate complained to me that he almost missed his pick up, because he HAD TO be picked up at the side of the Sheraton hotel. He said, otherwise, he had a good experience........I LIKE THE SHERATON HOTEL THAT GIVES ME THE OPTION TO USE THE HOTEL COMPUTER! :-)
July 7, 2014
Rated 5 out of 5 by Wayne757 Comfortable, accesible, gracious
The lobby was an inviting place to meet colleagues and friends.
Our room was comfortable and the bed was heavenly. The WiFi worked like a charm.
We liked the convenience of being connected to the Hynes convention center with easy access to Boylston and Huntington streets. Oh, the Logan Airport Express is fabulous. Pnly $5 and it whisked me to the airport in 25 minutes.
August 5, 2014
Rated 2 out of 5 by Unhappyguest99 This hotel needs customer compassion
In the fine print, I must have missed that making a green choice means that I automatically decline housekeeping for my entire stay. When speaking to the checkout clerk, she offered me a $5 voucher or a Starbucks coffee to go. I declined and decided to just go, gladly. Poor customer empathy and a bad process for serving their guests.
August 8, 2014
Rated 4 out of 5 by 3soxfans This hotel has a great location for Red Sox games.
This hotel has a great location when attending Fenway Park events. Our room met our needs but we expected a different room configuration (separate sleeping/sitting area). The check-in/check-out process was very slow and while the front desk had 8 workstations, only two were manned despite the long line and wait time.
August 9, 2014
Rated 4 out of 5 by StumpRow We will be back
This was our first stay at Sheraton Boston. I had read some mediocre reviews and wasn't sure what to expect. I was pleasantly surprised. Every staff member I had contact with was extremely friendly, welcoming and helpful. The room was well appointed, well maintained, and comfortable. We had great meals in the hotel restaurant. The view from our window was not the best - we looked out on the pool and weight room - but we weren't looking out the window all that often. The only real complaint was from my daughter - there are very limited television stations available. She had trouble finding something of interest to watch late in the evenings. We will certainly stay at the Sheraton Boston when we visit Boston again.
December 12, 2012
Rated 3 out of 5 by PseudoMensan Awesome Location, Dated Facilities
This hotel is pricey, as would be expected at any downtown Boston location. The Sheraton is convenient to Fenway, the Prudential center, Boylston St., and Neuberry St. It serves as a stop for all the tour trolley lines, making it a great ground zero for historical sightseeing. The hotel is well maintained and clean, and the neighborhood seems safe.I found the front desk staff to be exemplary. My only criticism is that the property is slightly dated. The common areas and room decor seems to not have been updated since the 1970's. The rooms are averaged-sized, but the bathrooms are slightly cramped. There was an effort to provide extra electrical outlets for phones, iPads, etc, but there never seems to be enough. Our room was quiet - not bad for an urban setting. However, we were on the 14th floor.
July 12, 2014
Rated 4 out of 5 by Lauris This hotel is well located
I have some observations that could improve security as well as the service.
There is no security to stop intruders from walking from the mall into the elevator. I suggest setting up smart keys for the guests staying on the higher floors, i.e, 26 thru 29 so to avoid unauthorized individuals to wonder around those floors.
We had to re program our room card-key four times during our stay, eventhough, we kept it away from credit cards and other sensitive electronics that could have affected the band.
We had room 2902 and the A/C sounds like a '29 TFord.
May 25, 2014
Rated 2 out of 5 by Photographer5000 Average Hotel, Paid Wifi, Small Rooms, Manager with Attitude
Paying for wifi is a joke. While I had to ask for credit on it, just forcing the user to pay and fight for it to be free is a pointless path to put people on.
As a photographer with lots of gear, the MANAGER told me I could not use a cart to move my things without having a bellboy. In otherwords, you have to pay for a wheel cart!! Insanely foolish little details like this make this hotel a pain to stay at. I most certainly felt like a number and learned how little the staff gives a crap about its customers. I would not stay here again. SPG? No one cares. So why commit?
September 27, 2012
Rated 2 out of 5 by Willie2 Room
I rated my stay poor because I was given a handicap room where the closet bar was made for someone in a wheel chair. My formal clothes touched the floor for 6 days. I called the front desk twice the second time speaking with Jason. You were sold out and I could not be accommodated. The check in staff should have told me what room I was given and I should have been allowed to decide if I wanted that room. I am and still am very upset!
July 25, 2014
Rated 4 out of 5 by GeekyGirl Great location, but some staff were rude
The hotel itself was great, location was perfect, most of the staff were excellent, however, the cleaning staff took up the elevators quite often, forcing the guests to wait going to/from multiple floors, and totally ignored any quests on there. While I'm all for focusing on my work myself, it was somewhat uncomfortable when they got on, and talked amongst themselves, ignoring everyone else.
July 31, 2014
Rated 4 out of 5 by Steve1954 Mixed Feelings
I wish I knew that the parking would be so expensive. (Hotel staff did not inform us.) I assumed we would pay $40, the posted daily rate. It actually cost $70! Ouch! The parking attendant said validation was only "good" for a few hours. Again, no one told us. Because of this, the experience left me with a bad final impression. Not good. Steve S
August 4, 2014
Rated 3 out of 5 by Karen956 Somewhat Disappointed
I had a room booked for 4 nights 7/12-7/16. The 1st night (7/12) I experienced a very noisy room. Every time water was used from adjoining rooms it sounded like the water was coming through the walls. At the end of the evening when I wanted to relax and enjoy some television I found that 4 or 5 of the listed channels could be received. Then, in the middle of the night the emergency alarm sounded for what seemed to be no apparent reason. I requested a room change the next morning and was promptly accommodated by TARA MILLS who showed great concern regarding my request. SHE WAS THE HIGHLIGHT OF MY STAY. After relocating to the South Tower I found everything to be acceptable, until early Tuesday (7/15)morning (approx. 5 AM), when the alarm sounded again. So, I had 2 good nights out of the 4 that I occupied your hotel. Not the best!
July 19, 2014
Rated 3 out of 5 by danmarino13 junior suit selection
you gave me a Christian Science overlooking side junior suite. But, I was a long staying guest, you could have giving me the other side overlooking much interesting things ,boston.
August 12, 2014
Rated 4 out of 5 by MaddyKitty Returning guest
I have stayed at this hotel a few times due to its great location. There are many pros and a few cons. I am a SPG member so I often ask if a upgrade is available. I have always had to pay extra for my upgrade. My most recent trip upgrade was disappointing because after paying an extra $40 /night for a upgrade to a club floor the room was smaller than my booked room but I was led to believe it would be larger. The only benefit was the use of club lounge that I found disappointing and to busy to get in and sit. Parking for hotel is $47 / night. Very pricey !
April 21, 2014
Rated 2 out of 5 by 32014 POOR visit
It costs 40 dollars a day for your car to just be parked. It is in construction so no room service. Only starbucks which takes on an average 30-45 minutes to get anything quick. Otherwise there is dunken donuts and the donuts are terrible. The internet very slow and we had to pay for it in the rooms. Down stairs only 1/2 of the computers worked and the one printer took 5-10 minutes to print anything out. There is no venting machines, or soda around. Need to walk five minutes to CVS or the shops two blocks down. No hot tub and the pool was cold. The start around 7 am with work man working and the maid shows up after that to clean the rooms make sure you have a don't disturb on your door otherwise you will be awaken.
March 16, 2014
Rated 4 out of 5 by amy42 This hotel was wonderful!
I was just here 4/6/12 overnight, everything was great, clean room, friendly people, and beautiful view! The pool was great, unfortunately, the time I went there was 4 kids there, very loud, jumping in the pool, not supervised very well, so that made for a short swim for me. The only other thing that I didn't understand was the parking, I don't know Boston at all, so when I pulled in to the lobby, the gentleman had broken english, and I must of misunderstood, all I got was valet $42 or you park $39, I explained I will be there 2 days and 1 night, what should I do? got the same answer, so I parked myself, again, I don't know Boston, needless to say when I left, it was $75, little shocked. But, again, the hotel was awsome!
April 9, 2012
Rated 1 out of 5 by Sleepstarved Loud & Unresponsive
Loud banging doors all night. Walls so thin, too many private noises clearly audible. We requested a room change but they never called us back to let us know one way or other. We were stuck in that room for all 5 nights of our stay.
Unresponsive concierge and guest services. When asked for a cork screw for our wine, they never brought it after requesting one three times. Then they said someone had to be in the room to receive it after we told them two different times we would not be in our room.
The bathroom is so small, the door barely misses the front of the toilet...and we were in the handicapped room! Fortunately, we are not handicapped but don't know how that bathroom passes a handicap code.
Very poor service for $250/night.
April 16, 2014
Rated 4 out of 5 by Matthew56 Our room was only cleaned once during the week.
I do not think you had ample employees to handle the large group from July 18--24.
You were not prepared at check-in and couples who had made and paid deposits on their rooms were not able to get suitable accommodations. Your staff was nice but a wee bit overwhelmed. We had our room cleaned once during our week stay and that was by request.
August 1, 2014
Rated 4 out of 5 by EdCos716 Great location
I enjoy staying in this hotel as it provides good location and service. What keeps from staying is usually price. I would stay more often if price was competitive
August 10, 2014
Rated 5 out of 5 by Hockeyops Boston in July
Customer Service was exceptional. The staff from the front desk to the Club Room were fantastic. One of the ladies in the Club Room knew us by name by day 2 and really made a difference. The front counter staff and valet were great and very friendly. We wanted for nothing.
August 5, 2014
Rated 5 out of 5 by JSDSWSLaw Great Hotel
Very close to the convention center, amazing views of the city, and relaxing atmosphere.
August 12, 2014
Rated 5 out of 5 by Marie227 Beautiful hotel!
We stayed at this property for the second time in 2 years for a large dance convention taking place adjacent to the hotel. We brought our young daughter and 2 small dogs, as we did last year, the hotel staff is very welcoming and made us feel right at home. Traveling with dogs often brings out the worst in the hospitality industry and we have always been made to feel welcome in this beautiful hotel. This is a large hotel right in the heart of Boston and, understandably, attracts huge events with many participants. Given this fact, the accomodations are very restful and very quiet! Confortable quiet accomodations luxurious linens, fabulous fitness facility, all within steps of all that Boston has to offer! Will definitely return!
December 9, 2013
Rated 4 out of 5 by VJVIS Excellent location, Great rooms, facilities, Highly Recommended
The only reason I gave it four stars for room comfort is because I don't like the really fluffy pillows, and they don't have anything firmer. The reason facilities didn't get five stars is because the hot tub was removed after a recent renovation, otherwise the fitness facilites and the swimming pool are the best you can find in this class of a hotel. The staff can be great, but also nonchalant sometimes. They will attend to your needs immediately, but may not be overtly friendly all the time. The issues I have are minor and I highly recommend this hotel.
December 23, 2011
Rated 5 out of 5 by Mountain1 Great location
Traveled for business and was able to explore the city and play. Great location and staff were accommodating! Great view of the ST. Charles river. Room was comfortable.
August 8, 2014
Rated 5 out of 5 by Steve718 Very very good place to stay
The staff was friendly and helpful, and my room and the facilities were comfortable. A problem that virtually every guest I spoke to agreed upon was that the rooms and the ballroom were far too cold. The thermostat in the rooms cannot be turned above 80, but when they were turned up that high, most of us were still freezing. I'm sure you have become aware of this problem and will try to fix it.
That said, I very much enjoyed my stay and would highly recommend your hotel to my friends.
By the way, there are a couple of mistakes in your question about the age of the person taking this survey.
<18 means over 18, but you actually wanted responses of those under 18 because all your other choices are for groups of people OVER 18.
And then, >65 means under 65, but you clearly wanted responses of those OVER 65 in this group.
July 7, 2014