波士顿喜来登酒店

  • 美国
  • 马萨诸塞州,
  • 波士顿
  • 道尔顿街 39 号
  • 邮政编码 02199
  • 地图

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年龄要求政策

客人必须年满 21 岁并提供带照片的身份证才能预订客房。

Rated 4 out of 5 by 799 reviewers.
Rated 5 out of 5 by My room mate had only one bad experience. Though I had no problems with my stay at the Sheraton, my room mate said of an annoying experience at this stay. (I'm a bit perplexed on why my roommate and I had, kind of, a different experience......A cab picked ME up at the front of the hotel, but my room mate complained to me that he almost missed his pick up, because he HAD TO be picked up at the side of the Sheraton hotel. He said, otherwise, he had a good experience........I LIKE THE SHERATON HOTEL THAT GIVES ME THE OPTION TO USE THE HOTEL COMPUTER! :-) July 7, 2014
Rated 2 out of 5 by Great sleep, but skip the food. The location and size of this hotel are just right! Being attached to the Prudential center and close to shopping and business are great. The two towers means a really quiet place to sleep without long elevator waits. The food leaves a lot to be desired however. I was there for a four day meeting and had 7 meals. The breakfast was average, but the lunches and dinners were not good. To serve bad seafood in Boston seems just plain wrong. The best food was a snack that was sliced cheese and bread. July 21, 2014
Rated 5 out of 5 by Great Location - Great Service- Great Staff My wife and I stayed August 20 & 21 to celebrate our birthdays and our 40th anniversary. We used Starpoints and were treated with great respect. We enjoyed the valet parking, and the close proximity to Fenway Park where we attended 2 games during our stay. At check in Tarik was tremendously helpful and super efficient. Overall the hotel was tremendous. I especially enjoyed the pool! August 25, 2014
Rated 2 out of 5 by Hotel has room odors. For the price of this hotel, I was quite disappointed with the smell and the cleanliness of my room. The moment I opened the door, the dank, musty and spoiled smell took away from the excitement of the weekend with my daughters. September 7, 2014
Rated 1 out of 5 by Dirty sheets, broken room door, tiny bathroom I wonder where these other guests stayed. I stayed in room 2760 (south tower) and 2819 (north tower) and here's my experience 1) Completely broken reservation system and incompetent front desk that could not fix issues for a very long time - spent HOURS downstairs trying to fix names on rooms, check in and check out dates. This after spending 4 days on the phone with reservations and their broken system. Unbelievable?! 2) Dirty sheets - yes stained, dirty sheets - so grosssss 3) Broken room door - door would not close properly 4) Really expensive room service. $40 for breakfast?! 5) Putting only trainees at front desk with no fully trained people in sight. All in all a complete nightmare stay that was more stressful than just staying at home. August 13, 2012
Rated 5 out of 5 by Very Comfortable and Friendly Hotel My husband and I flew from England to spend our 40th wedding anniversary in Boston, what a wonderful hotel with truly friendly staff. We would like to mention Amy, who is an absolute credit to The Sheraton Hotel. We booked some sighseeing tours with her, and she was very knowledgeable and nothing was too much trouble, when we mentioned that it was our anniversary she arranged for us to be upgraded to a suite, it was very special. She even left a message for her colleague to contact us in our room to check it was okay. Terrific customer service! The hotel was very comfortable and the lobby has a lovely welcoming feel to it. All in all The Sheraton Boston was what made our whole trip special. Well done, will definitely be recommending to others. September 30, 2012
Rated 4 out of 5 by Good stay. I arrived to the property at noon on a Sunday and my room wasn't ready. The front desk gave me a pass to the fitness center so I was able to take advantage of the area for a good run. When I returned, my room was still not ready, and I was up against a time commitment and expressed that politely, but the trainee at the front desk could sense my frustration. She asked for help from her manager and they were able to get me into a room on the 28th floor. I suspect that it was an upgrade since it had a seating area and beautiful views of the city. In the end, I was able to get into the room in time to shower and get ready to meet my business obligation. The staff was very friendly and provided good service- especially in the lounge. I would return! September 26, 2013
Rated 5 out of 5 by The best Starwood Property in Boston! Location, location, location!! If that's not enough, the staff is superb, excellent pool/fitness area and you can go easily to Cambridge, the South End, the North End, Back Bay, Kenmore Square or just take the "T" anywhere. The Dining and Shopping just outside the Hotel is fantastic enough that you may not get to the other areas of Boston! The Guest Rooms are newly appointed with excellent views of the Charles River as well as a fabulous Club Level on the Top Floor. If you are in Boston for any reason, this Starwood Hotel is a sure bet!! January 9, 2014
Rated 2 out of 5 by Some great parts, some disappointments I had a 1 bedroom suite in the Boston Sheraton hotel for 1 night and was grateful for my short stay. Good points: check-in/check-out was flawless, room decor is nice, and room was perfectly clean. Bad points: only one of the two rooms' thermostats worked, only one of two TV remote controls worked, 3 calls to room service went unanswered, and room layout is terrible - bathroom door clears the front of the toilet by less than 6 inches, other doors in entrance bump each other, closet tiny... Over all not a good value and one I won't repeat. October 29, 2012
Rated 2 out of 5 by Rm 2502 The bathroom didn't drain properly; so the entire bathroom floor was covered in water after each bath. I doubt this begun upon my arrival so why place a guest there? I couldn't return to the bathroom after a bath, and when dressed up because I'd be standing in water. I don't know how quickly the mess was cleaned up because I left the room each time I called for clean up but the hotel staff was quite polite. August 18, 2014
Rated 4 out of 5 by Overall good Nice rooms and good quality bed. Unfortunately breakfast restaurant did not meet our expectations. Expensive with very limited options and staff quite unresponsive and rarely showing passion for their job and promptly servicing guests. September 4, 2014
Rated 5 out of 5 by A great stay at the Sheraton Boston Hotel! We were in Boston for a convention at the Sheraton Boston Hotel and we loved staying there...we would return to this hotel for any visit back to Boston! The location was perfect...the Prudential Center shops & restaurants, close proximity to the "T", beautiful neighborhood to walk around. The hotel itself was also lovely...very clean and bright rooms and common areas, great pool and a Starbucks! The staff was also very accomodating. My son lost his cell phone in the convention area and it was found by a member of the housekeeping staff. Someone called me on my cell to report that they had found it and then they delivered it to our room...kudos to the housekeeping staff for such great service! We would highly recommend this hotel for a stay in Boston! July 10, 2012
Rated 3 out of 5 by Awesome Location, Dated Facilities This hotel is pricey, as would be expected at any downtown Boston location. The Sheraton is convenient to Fenway, the Prudential center, Boylston St., and Neuberry St. It serves as a stop for all the tour trolley lines, making it a great ground zero for historical sightseeing. The hotel is well maintained and clean, and the neighborhood seems safe.I found the front desk staff to be exemplary. My only criticism is that the property is slightly dated. The common areas and room decor seems to not have been updated since the 1970's. The rooms are averaged-sized, but the bathrooms are slightly cramped. There was an effort to provide extra electrical outlets for phones, iPads, etc, but there never seems to be enough. Our room was quiet - not bad for an urban setting. However, we were on the 14th floor. July 12, 2014
Rated 4 out of 5 by Location, location Stayed here for a weekend and used an SNA to upgrade to a suite. It was very spacious, and the river view excellent. We also got a nice welcome card from Karen M. The lounge was nothing to write home about. The staff did their best, but could simply not keep up with all the people coming and going in the morning. They need to either limit the number of people with access to the club, or have a larger space with more places to sit. The place was VERY cafeteria-style, and it seems that they think that a wonderful view is enough. The food and drink selection in the morning was poor. For instance, one type of yogurt, no diet-sodas of any kind, and no whole wheat/multigrain options. On the second day, we bought breakfast outside the hotel. Evening selections was better, in fact far better than the skimpy breakfast selection. Two issues with the room: 1. The HVAC made a constant loud humming. It was just maddening in the end, and even my industrial strength earplugs could not block it out completely at night. 2. The bathroom was probably the smallest I have ever seen in a suite anywhere. Location is perfect, and they have had a reputation of treating spg platinums here. I may very well return if the price is right. September 10, 2014
Rated 5 out of 5 by Customer service The hotel has a great deal of customer service ! This hotel has adopted an initiative of being green through sustainability ! September 8, 2014
Rated 4 out of 5 by Location, Club Level service and food was great I bought a birth year package. Great value ... great stay ... thank you September 9, 2014
Rated 3 out of 5 by Thin Walls Marred my Visit During my stay I had three sets of multiple guests who stayed in the room next to mine. One of them had a dog who moaned and scratched on the door every time they left the room. I could hear every word they spoke, and one of the guests was presumably a performer who exercised her voice "la la la la la la la, fa fa fa fa fa fa fa.." you get the idea. I thought it might have only been my room, but speaking to other guests in the hotel they stated the same. Thin walls. Otherwise a delightful stay in a very nice hotel. April 29, 2014
Rated 4 out of 5 by Boston Loved Boston and loved the hotel.facilities. Location was great. Room was a little on the small side & a little dark even with all the lights on. Same great beds though.. On the downside not once were we left enough coffee for 3 of us in the room.and before travel my email to the hotel contact was unanswered & I had to phone . August 23, 2014
Rated 4 out of 5 by Convenient to everything nice but... The hotel was in a great location. Right next to the convention center, and in the heart of back bay. The staff was courteous and efficient especially the cleaning staff. I would give this place an excellent rating if it weren't for the extremely loud air conditioning. It sounded like an old generator on it's last legs. Thankfully I didn't need it much during my stay but it was so loud that it was unpleasant. August 6, 2014
Rated 3 out of 5 by Somewhat Disappointed I had a room booked for 4 nights 7/12-7/16. The 1st night (7/12) I experienced a very noisy room. Every time water was used from adjoining rooms it sounded like the water was coming through the walls. At the end of the evening when I wanted to relax and enjoy some television I found that 4 or 5 of the listed channels could be received. Then, in the middle of the night the emergency alarm sounded for what seemed to be no apparent reason. I requested a room change the next morning and was promptly accommodated by TARA MILLS who showed great concern regarding my request. SHE WAS THE HIGHLIGHT OF MY STAY. After relocating to the South Tower I found everything to be acceptable, until early Tuesday (7/15)morning (approx. 5 AM), when the alarm sounded again. So, I had 2 good nights out of the 4 that I occupied your hotel. Not the best! July 19, 2014
Rated 3 out of 5 by Experience I checked into my room and found a dirty washcloth in the bathroom, no clock and fan/AC didn't work well at the beginning. Room is very small - like NY hotels. I was actually surprised. However, I was at a conference at the hotel and adjacent convention center, so the location was ideal. Staff aren't too welcoming. Housekeeping broke through the DND a couple of times I was in the room. Houskeepers were yelling at each other down the hallways, making it difficult to sleep in one morning and work on other occasions. January 16, 2014
Rated 5 out of 5 by One of the best hotels we have stayed When we are in Boston, we love to stay at Sheraton hotel at Prudential center. We have always been treated well and we like the facilities available. September 2, 2014
Rated 5 out of 5 by My favorite Boston hotel This hotel has character and atmosphere! It's close to the conference hall, to all my favorite shops and restaurants, and they're all accessible w/out going outside. A chic hair salon next to the lobby opened this year. My room was comfortable, attractive decor w/ a spectacular view of the mountains, the Christian Science Mother Church and reflecting pool. The staff respect your privacy and are equally attentive to your needs. July 30, 2014
Rated 4 out of 5 by this sheraton is a best value for money While not at the level of the Westin or Meridien in Cambridge because of the older room facilities and bathrooms, this hotel is a gem in its location, great lobby and wonderful views of the Charles river in one of the towers. The breakfast is equally good. A best value for money in boston. August 24, 2014
Rated 5 out of 5 by Very very good place to stay The staff was friendly and helpful, and my room and the facilities were comfortable. A problem that virtually every guest I spoke to agreed upon was that the rooms and the ballroom were far too cold. The thermostat in the rooms cannot be turned above 80, but when they were turned up that high, most of us were still freezing. I'm sure you have become aware of this problem and will try to fix it. That said, I very much enjoyed my stay and would highly recommend your hotel to my friends. By the way, there are a couple of mistakes in your question about the age of the person taking this survey. <18 means over 18, but you actually wanted responses of those under 18 because all your other choices are for groups of people OVER 18. And then, >65 means under 65, but you clearly wanted responses of those OVER 65 in this group. July 7, 2014
Rated 5 out of 5 by Try the Club Lounge I was in town for a conference (at another hotel) but selected Sheraton because I had accumulated enough SPG points for a free night. Sheraton was promoting their Club Lounge so I gave it a try. I was NOT disappointed. We were given a room on the 29th floor overlooking the Charles River. The Club Lounge was open all day with snacks and drinks and even included breakfast and (heavy) hors d'oeuvres each day. The hotel is in a great location: walking distance of Fenway and several “T” stops (a must when in Boston). September 25, 2012
Rated 2 out of 5 by Room I rated my stay poor because I was given a handicap room where the closet bar was made for someone in a wheel chair. My formal clothes touched the floor for 6 days. I called the front desk twice the second time speaking with Jason. You were sold out and I could not be accommodated. The check in staff should have told me what room I was given and I should have been allowed to decide if I wanted that room. I am and still am very upset! July 25, 2014
Rated 3 out of 5 by Hotel is OK Had a two night stay this week. Used a "suite night" award to upgrade my room to a corner suite. At checkin the girl booked me into a deluxe room. After a while of uncertainty she realized she had opened someone else's reservation. She was very friendly but did seem a bit overwhelmed. Only two of the 6 elevators take you from the 25 floor to club lounge, which is a pain if your staying on a floor below the 25th. Lounge food was terrible. Had dinner at the Sidebar and the ladies bar tending were top notch and pleasant. Food and service was good. I assume the building is quite old, my suite bathroom was about the size of a closet. Floors, ceiling, and walls are thin because you can hear your neighbor talking and moving around. A/C worked well. Location is good if you want to take a stroll down boylston street. Had a fire alarm go off at 4:55 am and hotel evacuated. Manager left a voicemail on the room phone alerting me as to why and that he would offer 1,500 starpoints . He was honest about it, and the points posted to my account 2 days later. Hotel was clean and staff was friendly. August 29, 2014
Rated 4 out of 5 by Stay for the comfort, but don't limit your dining options I was assigned a comfortable corner room in the South Tower, with spectacular views of the south and west of Boston. The amenities are pretty much standard, but the bed is comfortable and the AC adjustable to whatever level you desire (both crucial for a good night's sleep). With two malls adjacent to the hotel and plenty of dining options within walking distance outside, one doesn't have to limit their meals to Sidebar Cafe on the first floor. Unfortunately it seems that the only place to get a healthy breakfast (not brunch) within walking distance is at the hotel restaurant Apropos, where one should be prepared to pay a premium for the food quality and excellent service. My only wish is that they would have a heated lounging pool. The existing large pool with lane markers helps a lot for those serious about swimming. July 7, 2014
Rated 4 out of 5 by Great location and very courteous staff I took my three kids to a Red Sox game and we stayed at the Sheraton. Great location and the staff (all around) could not have been nicer. The beds were a bit uncomfortable (too hard) but the rooms were clean and well laid out. Also, the pool was good for the kids. I receommend this hotel to others. August 21, 2014
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