Rated 5 out of 5 by Custer22 Great Holiday Stay
My husband and I brought our 4 year old granddaughter for an overnight holiday visit to Seattle. We had a room on the 29th floor looking towards the Macy's Christmas Star...lovely view! She stood on the windowsill, amazed and awed at the city! All the staff were friendly and helpful, from the front desk to the valet parking attendants. Our room was large with two comfortable beds. The special treat of the Gingerbread House display in the lobby was the highlight of our trip, and I made it into the news video when KIRO was filming!!! Fun time, centrally located, looking forward to staying here again! Oh, and the Sperry tile piece installed by the elevators was a nice surprise to see!!!
December 14, 2012
Rated 4 out of 5 by Pipeline911 Perfect Location to the Heart of Seattle
The Sheraton Downtown Seattle location was the perfect hotel to stay during Thanksgiving holiday weekend. The hotel is located in the heart of downtown, steps away from Macy's, Westlake shopping, Pacific Place, and walking distance to the famous Pike's Market and Seattle Waterfront. Easy access to Seattle Center and Space Needle via monorail from Westlake. In addition, driving distance to snowboard/ski resort Crystal Mountain and Steven's Pass if you are hungry to hit the powder. Seattle Downtown's staff were very helpful and rooms were very clean. Perfect place to stay in during the Holiday get-away!
November 29, 2012
Rated 4 out of 5 by JM85 Great, central location!
The hotel is conveniently located in the middle of downtown Seattle. It is close to bars, coffee shops, shopping and the Convention Center. The rooms are pretty nice and clean with most of the standard amenities. I was somewhat puzzled by the fact that the mini bar refrigerator seemed to be locked and disabled and had been replaced with a basket of non-perishable goodies sitting on top of the dresser. Maybe this is part of the hotel's attempt to conserve energy, and if so, it would be a good thing. I appreciated the fact that you can trade one day of room service for 500 SPG points or a $5 food/beverage voucher as part of the hotel's "Green Choice" program. This is a great way to go!
October 22, 2012
Rated 5 out of 5 by Saller Always a pleasure
Its always a pleasure to stay here. Execellent service overall
very central and all needs are met
Platinum memberhip is absolutely worth it at this hotel in this beautiful city.
December 4, 2013
Rated 3 out of 5 by Imaperfectionist Convenient to everything I wanted to go to
This is the 3rd year we've come for the Seattle Gift Show. Overall we both found the Sheraton preferable in every category except for the room service food. We ordered room service twice. The first time the cheeseburger was not very tasty. The second time we ordered a filet and it had fat and gristle which a filet should never have either one, especially a $42.00 filet!!!!
August 21, 2013
Rated 5 out of 5 by Brian11 This hotel is exceptional in every way
This hotel is exceptional in every way and makes travel enjoyable.
December 4, 2013
Rated 5 out of 5 by AUtoo Quality Hotel
This is a quality hotel with a great location in downtown Seattle. The hotel is well appointed with a broad spectrum of facilities and personal service.
December 1, 2013
Rated 4 out of 5 by Joanne2275 Restaurant
The only issue I have with my stay was we had dinner in your restaurant and the service was very bad.
December 2, 2013
Rated 4 out of 5 by wizz Convient to convention center
Has been a very good hotel on previous trips. This trip it seems it was electrical issues and lighting. Electrical plugins not working or so loose the plug falls out. Examples, bath recpt not working, light on desk would not hold a plug, and tall light near window plug in was difficult to use. As an electrician myself I could tell the room needed a thorough electrical inspection. Couch/pull out bed had no reading light nearby and was not made for comfortable sitting. Bath light and reading light issues fixed, but they should never have happened in a room I was paying over $200 a night for.
February 26, 2013
Rated 3 out of 5 by Shivering No Hot Water, no help
We stayed here for 10 nights in Nov/Dec. Upon checkin, we had no hot water. After inquiring and being told it would be fixed that day, we waited patiently for 5 days! Each day there was an excuse. We finally changed rooms. Why were we even assigned a room without hot water, when you knew there was a problem? And the small credit ($50) does not make up for it.
December 20, 2011
Rated 4 out of 5 by NPRfan Great sleep in Seattle!
Spent 5 nights at this Sheraton for a conference. Very clean room and facility and very comfortable bed. Highly recommend the oatmeal and fruit in the hotel's restaurant! Professional and friendly staff. Downside:non stop fan/blower in the bathroom. Also, room service express lacked a simple healthy option (like oatmeal!) Would not hesitate to stay again.
July 18, 2012
Rated 5 out of 5 A pleasant stay in Seattle
This is the best hotel used to be and know the heart of Seattle during the summer. they have an excellent attention, impeccable service and a very good location in the city, so I can walk quietly and take my time to know many details of it. And in addition, have a spacious and well equipped Fitness Center to not interrupt my training routine.
July 31, 2012
Rated 5 out of 5 by SunPerson137 Great Hotel
We had a wonderful experience in Seattle staying at the Sheraton. The young man who checked us in couldn't have been more accommodating. He was able to fulfill the hope that my brother's room could be connected with mine. The hotel was walking distance from the airport shuttle and their in great shopping and restaurants close by. I would certainly go there again!
November 18, 2013
Rated 3 out of 5 by MomDaughterRetreat A little Dissapointed
We were a little dissapointed for our mother-daughter retreat (a holiday visit). We had to call a few times for issues with a TV "signal" problem with maintenance finally replacing the TV. The maintenace guy was great but I had to go down to the front desk to ensure the movie was "comp'd" since we could not watch it to completion; a phone call did not rectify the billing. Also, after waiting 30 minutes to retrieve my car, I had to go the the counter again since the original request was overlooked. The overall experience was a little dissapointing for a short visit with my daughter.
December 28, 2012
Rated 2 out of 5 by MGreen 2nd stay, not so good.
This was our 2nd time staying at the Seattle 6th Ave. Sheraton. I have never scene such a long line for check in or check out at a hotel before. We arrived at approx. 5:20pm and our room was not ready. We asked for a key to the club room while we wait and my husband asked for a comp. bev. both were received. The club room was packed and we still had our overnight baggage. We found only one available seat and all the food was gone. I could see the girl who worked there was overwhelmed. More food was brought out and long lines formed. Another person arrived to help, but they needed another 2 at least. Our room was ready quickly but our arrival was not as pleasant as before. The hotel seamed under staffed.
June 10, 2013
Rated 5 out of 5 by jgriggs Avoids all of the common pitfalls
The Sheraton Seattle gets both thumbs up from me! It's my favorite hotel so far, and I've stayed in a lot of nice hotels. Wonderful view, good food, excellent service, better than average gym, good iron in room, plenty of counter space in bath, has snacks in the room, quiet A/C system, your choice of down or synthetic pillows, has free Internet (for my group at least), and has clean and new-looking furnishings. The only slight detractor -- it's five blocks from the boardwalk instead of right on the boardwalk. However, it is right across the street from the convention center.
March 24, 2013
Rated 2 out of 5 by BigdogMD Stayed 1/9 - 1/16 in Downtown Seattle
My company pre-paid the room for me. when I arrived, my card was charged for the entire stay. It took a few days to get the bank to release that charge. Before I checked out, my company again paid for the room charges (valet, internet service) and again, the clerk insisted on trying to charge me again for it. I had to show the clerk the email on my phone which showed the bill had already been paid.
The room was just average.
When the room was cleaned, no soap was replaced despite having just 2 small handsoap-type of bars available to use for the week. Nothing was replaced.
Location was convenient, but would NOT recommend this hotel again, will inform company to put me up elsewhere while in town for business.
January 17, 2013
Rated 2 out of 5 by kam94109 Not the same level of service in the past...
We have stayed at the Sheraton Seattle 2-4 times/yr for the past 8-10 years. We were surprised by the decrease in service this trip. A small envelope was sent to us at the hotel and they charged us $7? We checked out at 6:10am on a Saturday but the bellmen did not start until 6:30am so we had to lug our bags and children down to the lobby. The valet waited next to the car for his tip but did not offer to help load our bags in the car. They seem to want to be a upscale hotel but do not offer the service to warrant it and instead nickel and dime the customer. Disappointed!
December 31, 2012
Rated 5 out of 5 by JimG4SPG Sheraton
Excellent Staff, Excellent facilities.
November 26, 2013
Rated 1 out of 5 by Visitor1001 Loud and poor mattress
The mattress was literally "broken." So busy with business just thought it was a bad mattress until finally had to to look... 5-6 inch "sink hole" in mattress. Wake up call for Friday morning didn't come at all, so glad I used the alarm clock as back up as I had important business meetings. The noise level was intolerable. Was in a small cove/hallway and every evening until 1am people were letting their room doors slam and it woke me up every time! I stay all over the world and never heard doors slam like that where the noise is horribly loud throughout the entire area.
October 10, 2012
Rated 2 out of 5 by SeattleTravels HVAC required maintenance.
Could not sleep the first night because of high room temps (in Seattle?). Called for maintenance, once before we left for the day and again when we returned and discovered that the room was still very warm. Maintenance personnel finally repaired the system/replaced the filter. Took another that night and the next day to cool the room down (granted, I had a room that received a lot of sun). Everything else was as expected (cost were high, but anticipated for Seattle) and were good. However, the room temp issue made for a uncomfortable experience and sleepless nights.
June 21, 2013
Rated 5 out of 5 by Skip68 Superstorm Sandy Relief in Seattle
Escaped Philly before Sandy arrived and landed in Seattle for a rainy week. The one great thing about the trip was the time spent at the Sheraton Seattle. Beautiful corner room overlooking the city and sound.
November 5, 2012
Rated 5 out of 5 by lmg740 The Hotel was fantastic!
This was a wonderful Hotel. The rooms were great and the staff were very friendly and helpful. Great location to everything. I am planning on returning with my family for a vacation.
November 20, 2013
Rated 4 out of 5 by Behopkins1 Hotel lost my reservation
Upon checking in, the hotel staff could not locate my reservation. I was able to bring the confirmation email up on my iPad and Riley went out of his way to compensate me for the error and to let me know he was truly sorry for the inconvenience. Our room was clean, comfortable and I was given a $50 credit as well. The only glitch so far is I have not received my receipt as I checked out utilizing the tv and the receipt was not in my mailbox.
October 28, 2013
Rated 3 out of 5 by JD2013 Ice machine
We were placed in the room right next to the ice machine and employee room. The noise kept waking up my 17 months baby throughout the night. I supposed I should had asked where our room was situated before we went up to the room. Or perhaps we should had asked for a room change upon seeing the ice machine so close to our room. Either way, I didnot realize that the ice machine would make some much noise!! On top of that, the old style alarm in the room was making 'line connection' noise as well. Needless to say, we didnot have a good night sleep during our stay.
January 17, 2013
Rated 5 out of 5 by Ute61 Extraordinary management and general staff
This hotel exceeded my expectations. The hotel itself was beautifully appointed and the rooms were comfortable and large (with views). The staff were friendly and responsive and went out of their way to meet my needs. A problem arose with the cable system not working properly during my stay so watching even the news in the room was difficult (though the alternative was not bad, watching it in the hotel's wine bar and lounge). Technicians worked hard to fix the problem but it was not possible. Without asking, the management offered some compensation that was more than fair. I cannot imagine a better place to stay downtown Seattle, and a better location to kick around (it is near Pikes Market and numerous shops and restaurants).
February 18, 2013
Rated 5 out of 5 by jrs7 7th ward council member
It had a great gym and pool . I did not like the placement of the chair in relation to the tv. #909. The Daily Grill had good food.
The staff at the hotel was great, always helpful.
November 18, 2013
Rated 5 out of 5 by twinkie11 great location
close to attractions, businesses, great restaurants and shopping.
November 21, 2013
Rated 2 out of 5 by Muirfield the hotel is unresponsive to service issues
TV did not work on for key channels listed in the hotel guide...four attempts to get it fixed failed
Mini bar not restocked until three calls to manager
Poor service at attached Dailey Grill restaurant...excessive waiting time for drinks from bar, drinks arrived mixed incorrectly and in inappropriate glasses
TV channels unavailable as listed in hotel guide...four attempts to resolve failed.
Wash cloths not provided on last day
October 28, 2013
Rated 2 out of 5 by KW68 Service was not great
I arrived late at the hotel (11:30 PM), was very tired, checked in and received my key. I turn around and find the elevator, go up and then searched for my room for a while. Then realized there were 2 towers! The receptionist should have told a new guest that there were two towers and which tower I was in. Not happy. Also the towel rack was broken and kept coming off. Finally, give me a break with the water conservation and the hard water. The shower water is just a complaint I have in general but for an upscale, expensive hotel, this really is no excuse.
March 24, 2013