Rated 4 out of 5 by omersiddiqui Business Stay -
The hotel is good however the room housekeeping is not very good. The house remain in bad shape once you leave hotel for business and come back. The other hotel features were good. However comparing this hotel with hotels in Middle East, it is not close to the features and facilities available in Middle East.
February 2, 2014
Rated 1 out of 5 by alwaystravel Beautiful hotel - FILTHY bed
This was my second stay at this hotel. On the first stay, I discovered that the bottom sheet of the bed was placed in a way that left about 18 inches of mattress exposed at the foot of the bed. Most customers are unaware of this highly UNHYGENIC practice because, after all, no one pulls away the top sheet and blanket to see it. The sheets are not long enough to be tucked at the head of the bed and the foot. Imagine sleeping in a bed where "all of humanity" has also slept? The sheets are changed, but the foot of the bed is never cleaned. Think of all of those dirty, sweaty feet that have been there before you!
I took a photo of this nastiness and the Director of Front Office Operations agreed that this is poor housekeeping. He assured me that he would address the problem. On my most recent (second) stay, I found that nothing has been changed. The foot of the mattress was not covered with the sheet. Upon checkout at the front desk, I was answered with a shrug of indifference........ Flat sheets are meant to be top sheets. They are not manufactured in a great enough length to properly serve as a bottom sheet. SOLUTION: Longer flat sheets (probably not possible), or FITTED SHEETS.
June 13, 2013
Rated 5 out of 5 by jhochal Nice, clean, quiet, great gym
That pretty much says it all. Also, the front desk staff was very friendly. Perfect location for conference goers.
December 8, 2011
Rated 5 out of 5 by Finn The Best
My stay in Seattle was great the staff met all our needs. I will always look to stay at a Sheraton when I travel.
November 7, 2012
Rated 5 out of 5 by travelfor1 Great Location
This hotel is very close to restaurants and shopping which makes it convenient how people traveling alone.
February 4, 2013
Rated 5 out of 5 by BK100 Great Location
This hotel is right in the heart of the action, easy to get around to everything!
June 29, 2013
Rated 2 out of 5 This hotel needs work on the basics
We are loyal Starwood Gold members and we were very dissapointed with our stay at the Sheraton Seattle. We usually stay at the W in Seattle and have always had great experiences. Needless to stay, we will be back at the W for our next visit. While the staff was all polite, they made mistake after mistake on our visit. We had confirmed a suite two months ago only to find out that they were all sold out of suites upon check in. Then they lost my luggage at the Bell Desk for about 3 hours, even though I had a claim check and the bag had my I.D. on it. Then, my wife ordered room service and was served raw steak in the tacos that looked like it had been left out for days. When she returned it, they offered to make her a salad without bleu cheese and with the dressing on the side. This was personally delivered by the Chef over an hour later (who was very kind to have done so) who confirmed that there was no cheese on the saled. When she opened the saled, it was covered with Bleu Cheese and dressing. Since it had taken so long for the salad to arrive, it was after midnight and the kitchen was closed. My wife is nursing her newborn and it is very frustrating that she wasn't able to eat. The hotel is very nicely appointed but they really need to work on the basics.
August 20, 2013
Rated 5 out of 5 by FamilyGuy Top of the World in the Rainy City
Outstanding experience. Great hotel in a great location. Very clean, very well maintained.
June 16, 2012
Rated 5 out of 5 by dblee great location and rooms
Best downtown location for shopping. Rooms are very large and nice, great views.
November 30, 2011
Rated 3 out of 5 by Hellski Unhappy Platnium member
Arrived and was told I had been upgraded. Got to the room and realized it was indeed bigger but defiantly not renovated. I've stayed here plenty of times to know this room was lacking in decor compared to my other stays.
For a hotel like this, since when is the room not provided with complimentary water or anything. Upon leaving the employees where outside with trays of fruit and complimentary water for the next stay. Funny how my room had nothing.
I had cut my foot on Sunday nite and went to the Starwood preferred check in and asked for a bandaid. I was told they didn't provide such things. Odd for such a big hotel not to carry such items.
When I proceeded to checkout on Monday I explained to the guy behind the desk that I was surprised there was no complimentary water and stuff. He actually laughed in my face and said " your on floor 26 ... That's only for 27th floor and up. I asked him why he thought it was so funny but he continued to laugh.
Perhaps he assumed I was a gamer there on the weekend and am not use to such hotels but this is obviously not the case. I have been Platnium for 5 years. And this hotel was not a category 4/5.
Will not recommend this stay again. Too bad as all my previous stays were great.
September 6, 2012
Rated 1 out of 5 by Peggy Poor Staff service
Can not timely solve the customer service issue as the promise
July 1, 2012
Rated 4 out of 5 by EricinHouston Great Location/Room/Service/Restaurant
Enjoyed everything...stay much too short. Will return though!
May 20, 2012
Rated 1 out of 5 by Campos64 This hotel sucks
dont choose this hotel, nothing is good about it.
July 29, 2012
Rated 5 out of 5 by BK51 CCAS Conference
Everything was perfect. Thanks for everything.
November 7, 2012
Rated 4 out of 5 by nao33 Convenient location
The hotel is located at the center of the city.
February 6, 2014
Rated 5 out of 5 by mfcdvm Great place to stay
Close to everything downtown,
December 8, 2011
Rated 5 out of 5 by Chucrew Perfect Location
We really enjoyed our stay, overall.
Pros: Beautiful hotel, great location for sightseeing and proximity to train station made this a wonderful choice for our hotel in Seattle for 2 nights. We loved the clean, comfortable and quiet room. The indoor pool is gorgeous and sunsets from this view are stunning.
Cons: We are SPG Gold. We were recognized with very quick check-in at SPG desk and awarded bonus amenity right away. However, SPG Club level was full so no special room, but not really a problem for us. 2 water bottles in room- great.
Our problem was that we could not secure a late check out (hotel was sold out), which we understood. Until we found out that another family member (who is also SPG and SVN member) in another room did get late check out and the Green Choice option, which we were not offered. They also had a slightly larger room, despite checking in a day after us.
IMPORTANT NOTE TO SPG: This is a lovely hotel. However, not getting SPG Club, no Green Choice points earning option and no late check out for us equalled a very average SPG experience. Hotel should be able to offer additional SPG points when they cannot fulfill SPG perks for Gold & Platinum members. We enjoyed our stay, but were disappointed that we didn't get to enjoy same perks that our other family member receieved.
July 17, 2013
Rated 5 out of 5 by SJJMariah39 SJJMariah39
Great customer service. Clean rooms with beautiful views of downtown. First time I have stayed at Shearton and it is defintely a 5-start hotel.
February 4, 2014
Rated 5 out of 5 by TandT Very Accommodating
This hotel was very accommodating to our needs. We came in for the Emerald City Comic Book Convention. We arrived earlier than the check-in time and were immediately placed into a room with our choice of a lower or higher level. Due to car service, we also needed to schedule a late check-out, which was immediately accommodated. We were advised of time limits, cost and free baggage holding, if we chose that option. I also loved that there was a Fed Ex office located inside the hotel for our shipping needs. And we used the 15% discount offered in the Daily Grill for hotel guests. I would definitely stay at this location on our return trip to Seattle.
March 6, 2013
Rated 2 out of 5 by Elle85 Expectations not met
The Sheraton’s high standard was not achieved in my stay at the Seattle downtown location. Our bathroom looked as though it had not been cleaned. The toilet had toilet paper left in it. The sink area had glass ring stains, there were hairs on the edge of the bathtub, and the soap in the bathtub was out of its packaging and looked used. I complained to the reception staff and asked for my bathroom to be cleaned. When I returned after dinner nothing had changed. At that point I felt like there was no point complaining to the hotel staff further. The rest of the room looked good and was comfortable, but as you can imagine we were overall disappointed.
July 22, 2012
Rated 3 out of 5 by jupper Union Street Tower - mid level room
I booked a one week stay at the Sheraton Seattle a couple of weeks back.
Upon check-in I was explained about the two towers, but not about the additional exit (which would've save me a couple of soaks in the downpours) at the Union Street tower. Staff was quick, but nobody was manning the station where an SPG floormat was present, so I opted for the regular line.
I was given a room in the smaller Union street tower, about halfway up across from the elevators, though I barely heard them. Room had a nice view onto Union square.
Room was nice, though chilly, even with the thermostat set well beyond 70F/21C, the windowsill was extremely cold, some good insulation might do wonders for their heating bill and guests comfort.
Bathroom was a bit awkward in regards to where everything was placed, but it worked.
I was in a connecting room, and despite my misgivings about those, the wall and door were properly soundproofed, so I was happy.
Newspaper (USA today) delivery was spotty, but I had no need for it anyway, but for people who like it, it could be a bit frustrating.
Service staff was very pleasant throughout my stay and offered helpful advice when asked about options for transport and entertainment.
The small coffee and refreshment shop downstairs has limited opening hours, but is a good one-stop place when on the go.
All in all, conveniently next to the WSCC and a pleasant stay.
November 6, 2011
Rated 5 out of 5 by Weldon2013 THE HOTEL IS LOCATED WITHIN BLOCKS OF THE WATERFRONT AND MAJOR DEPARTMENTS
The hotel is located about 20 miles from the airport. 24 hours paid private shuttle available to and from airport. Light rail is available to and from the airport for about $5.00 one way about twenty minutes travel time rail station a couple of blocks from the hotel.
We checked in early in the afternoon only one room was available. We stored our luggage in the room. The second room was adjoining and was ready about one hour later.
The rooms were large. The work table was large and plenty of electrical connection for accessories. There were plenty of drawers for storing of clothing. The bathroom sink counter top was large with plenty of room to place personal items. There is a bathtub with an overhead shower. The floor was tile.
The room lighting was very good. There was one end table between the two double beds with two lamps. The end table had a large drawer that accommodates personal items. The lower shelf was large enough two store two or more pairs of shoes.
The Internet speed was very good no connection problems.
The hotel has very good elevator service little if any delays waiting for an elevator.
I recommend the City Grill for lunch in the hotel. We had lunch there a couple of times very good service. The Soup and Sandwich or Soup and Salad combinations are very good. There Lunch Menu is extensive.
There are several clothing stores within a couple of block from the hotel. Nordstrom and Macy are a couple of blocks away from the hotel. The Pike Street Market is a couple of blocks away. The waterfront is a few blocks away.
August 10, 2013
Rated 1 out of 5 by havebusinesswilltravel Nice hotel, Nice location, Terrible service.
Shame on me but I thought we would give the Seattle Sheraton another try. It seems like every time we stay here it’s something. I generally have a good stay at Sheratons, and I am a platinum Starwood member so obviously I stay at Starwood quite a bit. All that being said I will NEVER stay at this hotel again unless God forbid it’s the only option, then I will dread every moment leading to the stay. I booked a room at this hotel for 4 nights. At check in I was thanked for my platinum status but not offered a welcome gift, (points, etc.) and I was told we were in a room with a double bed. I was traveling with my wife, kids stayed home, so I asked for a king bed. The staff looked at the computer and said "I am sorry sir, but our king rooms are totally sold out for the entire length of your stay” I found this hard to believe so I asked, are you sure? "Yes sir, totally booked” so I pulled up my SPG mobile app and checked, there are all kinds of king rooms available. I show the gentleman what about all these king rooms, I can get online and book one right now that is available. Now I am pretty calm, but I was pretty irritated that I had been lied to. The desk person says "let me check" goes back behind the check in wall and comes back and says "we can put you in a king room” Honestly? After all that? Most hotels make me feel like staying exclusively at Starwood properties is a good idea and take care of us; The Sheraton downtown Seattle always, Always makes me regret it. Do yourself a favor and book a different SPG property.
October 1, 2012
Rated 5 out of 5 by Erika75 Excellent experience
We took our girls for a trip to the city and thoroughly enjoyed our stay at the Sheraton. Rooms are very nice and beds are amazing! We loved swimming in the pool as well. The hotel is great for families and business travelers. It's also located a block from pacific place, Nordstrom, and all of the great downtown shopping . Couldn't ask for a better location. Since we are starwood members, the hotel offered us a late check out free of charge for 4:00. Most importantly was the fact that we forgot our iPad but they saved it for us in the lost and found. I really appreciate the honesty of the employees. We will definitely stay here again!
April 12, 2013
Rated 3 out of 5 by SC12guy The blame game
Attending the Supercomputing conference gave me the opportunity to try Sheraton again. With status in two other hotel systems, the opportunity to try another brand was something I was looking forward to. I generally enjoyed my stay but interaction with the staff reflected a strained and ineffective human resource management approach.
The cleaning lady on my floor seemed panicked when I dropped a bag off in my room and proceeded to leave with the second for the convention center. The staff at the front desk blamed each other when one of our developers didn't have the corporate payment system in her reservation and she had to call me. The bell stand blamed numerous people including some of our staff when we tried to track a small packaged shipped to the hotel but misplaced. Speaking to others at the conference, many organizations seemed to have a similar experience.
One other curious mention, I used a credit card branded under a competing system on check-in. The staff immediately tried to sign me up for a SPG branded card. I explained that I was trying SPG premium hotels and might move corporate business if we enjoyed the stay. We charged employee team rooms to AMEX and the other hotel branded card. Staff members never thanked us for trying the brand, noted these details on our records, attempted to put our team together, and seemed generally put out when I presented the card I was carrying to pay for more inbound staff members. How can a hotel chain be so indifferent to switching corporate accounts from other brands?
In summary, the considerable money spent to make the hotel attractive, convenient, and functional is mitigated by poor management.
November 22, 2011
Rated 4 out of 5 by HappyWife Strong marijuana smell on smoke free floor
Everything was perfect for our business use.
Except the strong marijuana smell on our smoke free floor night and early morning.
February 1, 2014
Rated 4 out of 5 by charming A Post Christmas Shopping Trip
My wife & I descended on the Sheraton on December 27th for a three night stay. This was a return visit, as we had stayed earlier in the year for two nights. Both were non-business visits, mostly shopping and exploring Seattle.
We previously had a room in the older of the two towers on the 31st floor. This time we had the newer tower and the 21st floor. The differences were noticeable. Our room was small-ish but clean and quiet. The bathroom was satisfying-ish.
The TV didn't receive digital channels very well, as the image kept breaking up. We didn't complain, but they could probably have done a reset to fix it. There were analog channels available which didn't have the same issue.
The bathroom was adequate and the bath tub had a flat floor which made showering safer, and lots of hot water and a shower nozzle that gave a decent stream of water.
The sink was odd though because the tap nozzle only came out across the bowl by 3-4 inches, barely enough to get your hands under. Also the hot/cold taps worked oddly.
Beds were really comfortable, as were the pillows and blankets. One area where I would recommend a change is the addition of a floor lamp near the wing back chair for reading. Almost every other hotel has a reading lamp near a comfortable chair.
The Sheraton is conveniently situated for a mini vacation of eating and shopping. The Cheesecake Factory is next door, Ruth Chris' is a block away, Morton's half a block, Macy's and Nordstrums the same. Also the surrounding blocks have numerous restaurants that beg to be visited on our next visits. The area around the hotel was safe enough for my wife to do unescorted shopping trips during the day time and even early evening. Lots of people on the streets, kind of festive and entertaining.
Complaints? Yes, I have a couple. The hotel hosts an annual ginger bread exhibit of structures (some quite large) that were designed by local architects and produced by the culinary staff at the Sheraton. While this is laudable, it brings in hundreds of visitors who made navigating the lobby almost impossible. I would be tempted to avoid this in the future as it was simply annoying.
Only other inconvenience was the lobby bar being closed for our first two days while the floor was refinished. It reopened eventually, so not really a big deal.
December 31, 2012
Rated 3 out of 5 by galllery why?
We were booked into a king size bed and walked into a room with two small beds, both rooms
hour and a half after being in room was shooked by housekeeping walking into room with out knocking our any warning.
placed no clean on door and housekeeping cleaned anyway.
ordered meal with fruit and fruit was green and one very small slice of it also
January 22, 2014
Rated 5 out of 5 by flo0815 Great Hotel for Business
When you need to do Business downtown this is the place to be. Rooms and Views are good. AC a bit noisy but it was fine.
January 27, 2014
Rated 3 out of 5 by DAMCL So-So
Hotel this size has limited food options in actual hotel with usual long wait if opted to eat at hotel.Staff at breakfast take out very RUDE.
Internet service was HORRIBLE!!! This included free service in lobby. Service was included in my stay BUT was SO BAD, had I been paying I would of demanded my money back. The excuse that hotel was at full capacity was not acceptable. It was also pointed out to me that I was not actually paying for internet!!
Paper thin walls...crying infant all night the first 2 nights. Can also hear every door open and close all night long every night.
Concierge was less than friendly when asked about city tours, handed me a book to look at!
March 11, 2012