Rated 3 out of 5 by Steve27 Very poor for such a high rated hotel
I recently stayed at the sheraton in Edinburgh. The hotel was very clean and all the staff very helpful. The room I chose was a club room as it seemed to have all the facilities. What I did notice is that I could only check in my room after 3pm and the VIP lounge was only open till 7pm. The spa was open till 9pm but, if done correctly, takes 2 1/2 hours to complete so there would not be time to experience both of these if you only stayed for one night. The wifi in the room, that was also part of the club package, did not work and the only thing that reception could do to fix this was to send someone up to show me how to connect to the wifi. Still did not work. I ordered my breakfast to my room and when it got there not only were the portions not big enough to satisfy a small child but the food was stone cold. Overall my stay in this hotel was not a pleasant one and I will be looking elsewhere next time.
February 11, 2013
Rated 5 out of 5 by Eilean First Class Edinburgh Hotel
Ideally situated in the heart of the city this hotel offers its guests everything they could possibly need. The overall "star quality" however is its staff, they are ALL polite proffesional and helpful we could not fault them. Well done to the management team and staff trainers what ever you are doing is working in this hotel
August 12, 2013
Rated 5 out of 5 by KirstyB I could not have asked for more
Right from the first moment I called up to clarify a few points about my trip, the Sheraton Grand Hotel and Spa staff could not be more helpful!
Amanda from guest services was wonderful and made my Nannas first trip to Scotland a truly memorable one! From a personalised note upon arrival to a castle view, my nanna said that she had never stayed in a hotel with friendlier staff or as lovely room standards.\
The little things that they did to make our stay special really did make it a wonderful family trip. My nanna felt really special and the whole family want to thank all of the staff at the Sheraton Grand Hotel and Spa for making the trip really memorable! We loved it so much theres a good chance you will be seeing us again soon.
From a gorgeous king size bed, to the mood lighting, to the castle view and the spa, the facilities and location made this hotel a great choice for a trip both business and pleasure. Could not recommend this hotel more!
July 29, 2013
Rated 3 out of 5 by HNH3 clean room, good service but bad renovation
Room was clean, quiet and pleasant but bathroom was cramped. Lighting was very confusing to point of being annoying. I hated "mood lighting." i want lights on when i hit switch -- not color choices. Also don't like dark halls where lighting is motion activated. I missed old seconf floor bar area up staircase from foyer. new bar restaurant has all the charm of McDonalds.
October 17, 2012
Rated 5 out of 5 by Satellite67 Fantastic club room
This was our second stay in the hotel and our overall experience was extremely satisfying again. The castle view rooms are lovely, clean and fully functional. Staff make you feel welcome and relaxed, particularly Shiva in the club lounge who was exceptional, always smiling, friendly and helpful....the perfect host. We will be back again soon we hope.
June 23, 2013
Rated 5 out of 5 by MarkR007 Excellent Hotel - Recently Renovated
The Hotel has been recently renovated with all the latest conveniences including HDTV and the Sheraton Bed.
It is in a great location - close to the Royal Mile and the Convention Center.
September 16, 2013
Rated 5 out of 5 by RobLux Great Service
The staff from the check-in desk through to the lounge attentiveness, spa help and finally to check out was exceptional.
September 23, 2013
Rated 4 out of 5 by JanT Business Trip
The check in and bell hops are always polite and helpful. The spa and gym leave much to be desired. This is the only hotel I stay at during business that I do not work out because of the difficulty of using the gym and pool. I find the restuarant and spa staff very aloof and put out if asked for any information.
July 30, 2013
Rated 5 out of 5 by JNA1 Top marks
This hotel is highly recommended. The staff at reception are particularly welcoming and helpful.
Do dine in the One Square restaurant, the food has been excellent without exception. Try the haggis as a starter...
September 8, 2013
Rated 4 out of 5 by Dave75 Good Hotel
We stayed a week and had a great experience, exceeding our expectations. Highly recommend. Minor items: shower water pressure a bit low. I was disappointed that my SPG status didn't really count for much at this property (no free internet, no club floor...nothing except points I guess).
August 7, 2013
Rated 5 out of 5 by Jones317 Great Accommodations and Restaurant
We were traveling with a Tauck Tour group and it all began here. Rooms were spacious and the restaurant was fabulous! Employees were courteous and very helpful. Loved It!!
September 8, 2013
Rated 4 out of 5 by Picacho great stay/location
we had a wonderful time and the sheraton grand was really well placed for festival venues. great spa. the executive lounge was very convenient but sometimes overcrowded and on a couple occasions understaffed. otherwise, terrific
August 20, 2013
Rated 4 out of 5 by Gavinsm78 Overall a great stay
For the last three years we have been choosing the Sheraton Grand hotel and spawhen coming to Edinburgh on business as it has great rooms, great location plus a superb spa. This last trip met expectations but there were three draw backs, Firstly the club lounge can't handle the the amount of people who turns up at 5.30 pm for drinks and canapes with no available seating, this caused some tempers to rise between guests. Second is the quality of service at one square is below average, order coffee and get tea, constantly asking staff for cutlery, wrongly charged for food. Lastly the reason we stay in the club level is for the extras mainly the Spa, unfortunately we were turned away on the Saturday as it was too busy, after complaining we were given access but unfortunately although you get spa access as part of club level there is no provision to automaticaly book you in, so it seems a hit or a miss if you can get in, which may deter us from staying in the future.
March 4, 2013
Rated 3 out of 5 by hamster Breakfast
The overall experience was good however the buffet breakfast was a great disapoimtment. Several items had run out and several were unappetising! The area where you had to make your own toast was grubby and the bread on offer was still half frozen. Given the hotel rates they surely could make toast for you!
September 26, 2012
Rated 4 out of 5 by Don444 Location and Staff
Great location and a very accommodating staff. Only downside is internet service Ridiculous in this day and age to have to pay for internet service more than a half hour every 24 hours.
August 14, 2013
Rated 5 out of 5 by GC56 Tattoo Talk
An exciting and surprising vacation with daily reminders of how much your hotel staff were genuinely concerned for our comfort and welfare. Excellent Service!
August 17, 2013
Rated 5 out of 5 by Jane74 Trip with daughter & granddaughter
This is a lovely hotel in the center of Edinburgh. The rooms are beautiful and restful. Lunch was very good and dinner was convienent near by. Daughter & granddaughter used the spa facilities and were very please and relaxed after.
July 3, 2013
Rated 4 out of 5 by mister Good stay for business event
Hotel was modern, clean and comfortable. Staff were very good, gym and spa were fine. Shower in bathroom very poor flow and the desk in the room too high to work comfortably for any length of time. Shower aside, I'd happily book to stay again for a non-business trip.
January 25, 2013
Rated 5 out of 5 by BobLV Our Stay
We loved our stay at the hotel. It was near the train station and is near the hop-on/hop-off bus line and a airport express bus stop. The room was roomy, comfortable, and modern. The restaurant food is excellent but expensive. The bar is very good.
May 31, 2013
Rated 4 out of 5 by Dan1705 What a great night
This was the first time we had visited the hotel and we will definitely be going back, the staff were very friendly and couldn't be more helpful and the food was beautiful. The room was one of the best we have been in and we had a great nights sleep.
May 19, 2013
Rated 5 out of 5 by Nanniejo A great hotel in a great city with great people
Upon arrival to checkout, our stay was very enjoyable. The staff could not have been nicer and more helpful to us.
It was a good introduction to the wonderful people of Scotland and also a very comfortable room and bed.
Thank you for your hospitality.
April 30, 2013
Rated 5 out of 5 by Charley13 Excellent location, very good staff
I am luck to have Mr. Statue and Mr. Dean to help me several things. They are very good what they do. Excellent service from them.
August 12, 2013
Rated 5 out of 5 by bpred47 Wonderful facilities and location.
This was our first stay in Edinburgh. We are SPG members so this was the obvious choice and we were not disappointed. The location is superb but is matched by the quality of the facilities and the rooms.
June 25, 2013
Rated 4 out of 5 by Gavinsm78 Sheraton Grand Edinburgh
My wife and I regularly stay in the Sheraton Grand when we visit Edinburgh, This time we chose a club room, this room was identicle to the others but gives you access to the club lounge and Spa. The lounge although a good idea of over capacity with people standing while eating as there was not enough seats, You cant help yourself to drinks like in an airport lounge and there were people sitting long periods waiting for the waiting staff to become available to order. We also tried the one square restaurant for the first time and we were dissapointed, the menu was a bit limited and the service was awful, we were seated for nearly an hour before the starter arrived, the wine was plaaced into a cooler after it had been sat on the table for 1/2 hour, enough time to warm up, we had to pour our own wine the whole meal, the steak arrived without the extra side I had ordered and I was finished the steak by the time it arrived, they also automatically added 10% tip to the bill for service that I would normally have left nothing. The Spa was excellent as always.
May 9, 2012
Rated 4 out of 5 by Goneagain Edinburgh Sheraton
Hotel was in a great location and accessible to the older section of Edinburgh. Rooms were immaculate. Castle view rooms were great. Spa was very nice but access was a bit expensive. Breakfast was expensive for what was received.
October 1, 2012
Rated 5 out of 5 by Botswanna Cutting Edge in the shadow of the Edinburgh Castle
wow, who would have guessed this hotel--with every new feature, gadget and control, was great fun. But the bed makes it and it was great--comfortable, luxurious and difficult to get up and leave!
June 20, 2013
Rated 2 out of 5 bad experience
Room was cold or hot.
AC was not working on AUTO.
Room was not cleaned until we complained.
Bed is too soft.
August 6, 2013
Rated 1 out of 5 by Ctld never again
rude people, expensive rooms, not worth it at all. terrible experience. never staying here again. misleading information.
August 1, 2013
Rated 5 out of 5 by highpockets1 Second time around
Second time to stay at this great hotel and both times everything exceeded our expectations. Looking forward to staying with you again in the future. Would highly recommend this hotel.
June 20, 2013
Rated 3 out of 5 by Racy36 Long Weekend Stay
For a Sheraton Cat 5 Hotel I thought that the Hotel was lacking, quite poor public spaces, and very limited in size and scale. There are better hotels in Edinburgh.
July 2, 2013