Rated 2 out of 5 by WeddingAugust2013 Disappointing
The Sheraton is the most beautiful hotel in downtown Portsmouth – convenient to everything. Having said that, I was so excited to book my bridal suite/wedding block a year in advance. That's where the excitement ended and the juggling act began. Every time we tried to call to talk about our block, the possibility of having a morning after brunch ... the GM was on vacation, the sales manager, director of operations ... all were out , all the time - no one ever seemed to be in! No problem, we booked our brunch somewhere else -a week before the wedding I finally spoke with the Director of Sales, who kindly told me "I was stressed out" asked me who my contact was at the hotel - if it wasn't her, I was in trouble for sure – after assuring me my simple request would be taken care of (my ONLY request I made for my entire stay), I tried to have a little more confidence in the property - the request I had, was not done. No surprise there, considering the Director of Sales didn't even know my wedding was happening 4 days prior - the gift bags we had made for our guests were never handed out at check-in. The pool was closed – and had been for months. I could go on, with other ridiculous things - my point is - I wasn't a "stressed out bride". I am beyond grateful for the weekend I was so fortunate to have that weekend, but the Sheraton was very disappointing. If I sound bitter in this review, I am - and I hope another bride and groom read this review and think twice about booking their special weekend here – so you can avoid being called names at a bare minimum. The Sheraton really let us down.
September 16, 2013
Rated 5 out of 5 by Slats23 Customer Service is everything
Great hotel and exceptional customer service during check in and check out. Terrific staff and hotel! We will recommend to others staying in the area.
September 10, 2013
Rated 5 out of 5 by GMKWedding Great Wedding Venue
We had the pleasure of having our daughter's Wedding there this past weekend. Everything was top notch from the beginning to the end. The staff was outstanding from the Katrin the event planner and I believe Sarah to the the two front desk gentlemen to the valet guys. Our guests had a blast and said that the event was outstanding. More than pleased. Thanks everyone
September 5, 2013
Rated 1 out of 5 by Edwin4065 A waste of money!
The bathrooms are dirty. The toilet seat cover was cracked. The furniture in the room was shabby; in fact one of the stuffed chairs was down to the wood in the arm rests. The air conditioner barely cooled the room even when on high. The daily parking fee was riduculous. The pool which is in the basement had sand on the bottom. Do yourself a favor and find somewhere else to stay!
September 3, 2013
Rated 2 out of 5 by DPinVT Platinum disappointed
Interior of hotel was in need of update. Had requested to use my suite upgrade, instead got only the very small bedroom of what was a suite with the view of a rail yard! The air conditioner was very noisey and cycled every five minutes. Ice machine was right outside the door. The staff however was very pleasant. Not what I would expect for Patinum!
September 3, 2013
Rated 3 out of 5 by RFGJ Great hotel... but not for the price
I was quite disappointed with the hotel overall- the facility was beautiful and the location was great, but the astronomical price set my expectations higher. I was disappointed that for that price, we also had to pay for parking, and that not even a light continental breakfast was included... I was mostly disappointed that after paying so much for a place to stay that our guest room wasn't completely updated. 80% of the room was beautiful, but our bathroom looked like it hadn't been touched in years- the walls were scuffed, the counter was chipped, and the shower head looked to be about 20 years old... There were plenty of other details at the hotel that were great and overall it was clean, but again for the price paid, I expected perfection.
September 2, 2013
Rated 2 out of 5 by KarenColeen Not pleased
We were very disappointed in this hotel, which did not meet Sheraton standards. The room was tiny with scuffed up walls and furniture, one light in the bathroom, a view of concrete, and an old, loud AC unit. The walls were so thin we could hear the TV of our next door neighbor, and called the Front Desk at 2am as we could not sleep. When we arrived after a long day of travel, eager to stretch in the pool, we were told it was out of order -- in the height of summer. We were offered admission to the YMCA pool instead! Which was not was not even available as it was closed at the time (6pm). Overall, we were very disappointed and voiced this to staff.
August 30, 2013
Rated 4 out of 5 by rjny GREAT hotel if you're traveling with a pet
The upholstery in my room was looking pretty worn and dirty, but other than that, no complaints. The big plus for me was dog-friendliness: No extra charge, great for walks, and the staff are terrific with pets. The restaurant hostess showed me where I could eat breakfast with the dog, and she even brought a piece of bacon as a treat. So nice!
August 26, 2013
Rated 2 out of 5 by NHGetaway Death by a Thousand Cuts
We arrived at the hotel on 11 August around 2:30 and our room was not ready, We were asked to stop back by the Front Desk who advised that our room was being cleaned “now” and that we had been upgraded to a suite (from our requested regular room with King-Size bed). We had no issue with either the delay (as we were early) or with the upgrade.
When we returned to the hotel at 3:45, we were told by a different Front Desk worker that the room was just being cleaned and that it would be several minutes before this was completed. We were given a coupon for a free drink and directed upstairs to the bar where a bartender would be arriving at 4:00. When we went upstairs, there was a bridal shower in the bar and the bar was closed. We waited and by the time the shower finished (around 4:20), the Front desk advised us that our room was ready.
When the Front Desk person came to find us in the bar, she said that she had no idea that there was a bridal shower going on in the bar/hotel. We then checked in to our “upgraded” suite, with lounge privileges, and went to our room.
I went immediately to the lounge to work on the computers, as I needed to finish an important proposal, and found that our room key had not been coded for the lounge. I returned to the Front Desk to have them rekey the card.
We then stopped at the bar for our free drink prior to going out to dinner, we were advised by the bartender that even though both our names were on the free drink card, we were untitled to only one free drink. When I explained the situation, she called down to the Front Desk who told her that they had given us the wrong card and that we were both entitled to a free drink each, as the room was not ready at 4:00.
When we retuned to the room after dinner and went to bed (around 10:30), we found that our “upgraded” room actually had a Queen bed, vice the King bed we had specifically booked. As we were tired and the Front desk had advised that the hotel was full, we decided to make the best of the situation.
The next day, and as sleeping in a Queen bed was entirely unsatisfactory, we requested an additional rollaway, and were told that rollaways could not be provided in a Suite. When I explained the situation, the guest services person advised that he needed to contact the manager to discuss. After talking to the manager, guest services advised that we could have a rollaway, but that it would cost $25 per night.
Upon checkout, I recounted these various issues, and was advised that the $25 fee would be removed and that the Front Desk would make a note that individuals requesting King beds should be told/asked if they wanted to be upgraded to a queen bed room/suite. The $25 fee, however, was actually on the bill and I had to show the Front Desk and again ask for it to be removed.
In leaving the hotel, the key to exit the parking lot was not coded correctly, necessitating yet another trip to the Front Desk.
Needless to say, we were happy when this trip ended.
August 24, 2013
Rated 5 out of 5 by mummy0 VACATION
Hospitality was wonderful! All employees went out of their way to be friendly and accommodating. The new rooms were beautiful. The food and bar options were delicious.
August 18, 2013
Rated 5 out of 5 by Donnap Nice room, great location
This was my best experience in this hotel yet with the nicest room we have had thus far. I was getting frustrated with the rooms I had been getting as an SPG member in various hotels, but feel they did what they could to accommodate us and upgrade our room giving some value in being an SPG member.
August 14, 2013
Rated 5 out of 5 by JanenRon This hotel is in a beautiful area!
Great room, attentive staff, spectacular area w/ in walking distance
August 14, 2013
Rated 3 out of 5 by crobertsca OK, but nothing to write home about
I stayed here with my family at the end of July for a couple of nights and found the hotel just OK for the price. While the location was great for walking into the old downtown core, and while the lobby area was nice, once we got to our floor and rooms we weren't too impressed. The hallways, room furniture, bathrooms and room carpeting are old and tired and need updating and replacing. This gave the hotel a run down appearance beyond the lobby area. The pool was also closed for repairs which was a disappointing surprise for our us and our children.
August 13, 2013
Rated 4 out of 5 by Aleeya Not Disappointed
I stayed at this hotel for a week during business travel. It was a little difficult to find the entrance having arrived on a drizzly night following a hard day of travel, but navigation once my bearings were established was pretty easy. Parking procedures were not clearly understood, though, and resulted in a bit of frustration. Valet and self-parking are both available but I suggest to stick with one option or the other for ease of billing and expense tracking, if required. A really nice touch in the name of conservation was an incentive ($5 food voucher) to decline daily housekeeping. The quaint downtown area packed with scrumptious food options and various boutiques was within easy walking distance and was exceptionally pedestrian-friendly. The number of rooms offering a notable view is limited, but overall I was pleased with my stay and would certainly consider another should my travels bring me near Portsmouth again.
August 11, 2013
Rated 5 out of 5 by MarkyMark59 Location, location and comfort
It is with great delight that we had a chance to enjoy a night away from our hectic lives and the Portsmouth Sheraton was the perfect setting. Great staff( Sarah) and front desk. Our room was just lovely. The seaport is at your door step
August 9, 2013
Rated 4 out of 5 by jreichel A pleasant surprise
We were on a New England holiday and needed an intermediate stop on the way from Acadia to Boston. Originally we had planned to stay in Portland, but could not find a hotel there as everything was sold out. So we picked Portsmouth, not knowing much about the city. We were pleasantly surprised! Nice little city, great hotel in a perfect location. The quaint, old part of town with lots of dining and shopping options begins right at the hotel's doorstep.
August 8, 2013
Rated 5 out of 5 by eeva Shopping holiday
This hotel met my expectations and then some. Close to great shopping.
August 7, 2013
Rated 5 out of 5 by Anne2013 Great hotel - great location
Loved the hotel and the location. Only draw back was the pool was not open.
August 6, 2013
Rated 5 out of 5 by SO604 Great Hotel
I would highly recommend this hotel property. Portsmouth is a great destination city and this hotel is right in the center of the activities.
August 6, 2013
Rated 2 out of 5 by MGS13 Not up to Sheraton Standards
We stayed at the Portsmouth Harborside to attend a good friends wedding. The hotel was quite busy. Parking and unloading was quite involved. Had to ask to get a rollaway bed three times before delivered, including first time when trying to change reservation from king to two queen beds. First it was going to be $10 - ok, not happy but ok. Then onsite it's going to be $25 but no worries - the registration desk clerk will waive the charge. Neither of those conversations yielded us a bed - had to call later that evening and ask a third time. AND when I checked out - there's a $25 charge for the bed on my bill. Similar lack of service when trying to get a hair straightener... Room could also use a face lift ... just not used to this at a Sheraton. On the plus side, great location close to downtown Portsmouth. The room was nice where they held the reception.
August 5, 2013
Rated 5 out of 5 by RPatrick Great location and personnel
Miceau (Front desk attendent) was as good and helpful as any person we have ever dealt with. He appeared to have a passion for his work that is rarely seen today and could not have been more helpful.
August 5, 2013
Rated 5 out of 5 by MMNI On line view
The on line views of the area are deceiving as it make the area appear to be on the water when it is not. you are actually pulling into a shipping port like area. Put this aside and it is still a wonderful hotel. If you are looking to go the Kittery Maine outlets it is easy. The location is also close to area beaches on the Maine coast.
July 28, 2013
Rated 4 out of 5 by BmwDon Portsmouth Visit
Any visit to the perfect city of Portsmouth is always made better by staying at the Sheraton. Check in, park the car and you won't need it again until you leave.
July 26, 2013
Rated 2 out of 5 by jcmlmm will not return
This was our first time staying at this hotel; we opted for club level..the room was very clean; however, one would expect that at club level the rooms would be excellent; however not the case here. The room was small, the sheer curtain is the only curtain that closes fully; the room darkening curtain does not close at all...not due to malfunctioning but due to design; the curtain tracks do not go in front of the window. Therefore, we were unable to keep the lights from shining in from outside nor keep the sun from shining in at dawn. The air conditioning unit was very noisy. We were unable to check out thru the TV option due to the remote control not working properly. When we advised the front desk clerk of the curtain issue , we received an obligatory "sorry". He also did not seem to know about the curtains...shouldn't he know about the curtains in the hotel?? Also, the 24 hour "store" was completely out of any kind of pain reliever.
July 25, 2013
Rated 5 out of 5 by abe25 pool out of order /remote control
The main reason we stayed in this Sheraton was for the pool , we were going to mt Washington which is over a two hour ride , but since this is the only sheraton that had a pool we decided to it was worth it , guess we were wrong . we were extremely disappointed as we go on vacation to sheraton hotels that have pools , which when we arrived we were told it was under construction , There should be some type of red flag that goes up to alert the vister when a major part of the hotel is not in use . 2nd disappointment was our remote which they had to come a few times to the room to change & reset never really worked if you were laying down in bed only if you were standing in front of the tv, which you can imagine how unrelaxing that could be if you want to keep changing channels .
the service over all was excellent & the staff was most courteous. which i would still come back again to. As a gold member we asked for a upgrade but we were told there were no rooms available , so there was a big damper on our vacation .
July 25, 2013
Rated 5 out of 5 by Dezabel Managing Partner
Excellent place to stay for business or family
July 23, 2013
Rated 3 out of 5 by cate43 Nice hotel
Convenient hotel, very beautiful layout. Our complaint was that it was very loud. You could hear everything going on around you.
Also disappointed that the pool was closed, my fault for not checking that. Otherwise a nice hotel for the area.
July 23, 2013
Rated 4 out of 5 by Sr1Raters Positive response to serious multiple issues
Room highly unsatisfactory with multiple serious issues. Unable to resolve issues on day of arrival.
In AM Spoke to Sarah, Director of Guest Experience. Very responsive to issues we brought up. She explained hotel in process of major renovations.
Would definitely give the restaurant 5 stars plus. Delicious food - wonderful service
Would return - excellent area to visit
July 19, 2013
Rated 1 out of 5 by Unhappy17 Talk about a nightmare
My wife and I stay at the Sherton, Portsmouth, NH for our anniversary. We do this every year and I reserve the same room.
I was promised this room and even double checked to insure we were all set and when we arrived i was told the room was not available. I was irate.
They did offer to knock some money off but the money wasn't the issue. It was the room we awanted and I'm not happy with the way it was handle.
I did ask to reserve this for next year and was promised a confirmation before I left and no one ever got back to me. Lack of follow thru is amzing.
July 19, 2013
Rated 3 out of 5 by EdandFamily Disappointing
Although arrived early, ~ noon, room was still not available until after 3 and the room we received had the AC equipment right outside, which for the 2 days we were there was being serviced so the workmen looked right in the room. Additionally, we had the breakfast program, but on check-in we never received the coupons. It was only upon leaving that I questioned it and was provided with the coupons which we then dashed to the restaurant before breakfast ended so we could at least recoup that expense. Additionally, upon check-in learned that the pool was closed for repairs, but we could walk a mile or so to a public pool if we so chose. Otherwise, a beautiful hotel and super location for access to all that Portsmouth has to offer.
July 17, 2013