Rated 3 out of 5 by xghtq12 Disappointing
Have stayed at several Sheraton's found this time to be somewhat lacking for the following reasons: cost significantly higher than nearby Guildford Sheraton, rooms much smaller than Guildford, no in room coffee, parking rates ridiculous (Guildford, is free for government rates). Although I will likely stay at the Sheraton in the future, I doubt it will be this one.
August 3, 2014
Rated 2 out of 5 by Andy99 Hotel staff service much less than expected
I was not satisfied with the hotel stafff service. Room service staff were absolutely unresponsive. I have not experienced similar problems at our Sheraton properties. Signficant improvements are required.
November 29, 2012
Rated 4 out of 5 by pocoboi778 Great Staff, Great Hotel, Communications Needs a bit of help
It was a great one night stay, the only problem I faced was when I asked for an early check in, I was told that it was not a for sure thing, but when I showed up at the hotel was told with in a hour, ended up waiting for 2 and a half hours, Thanks to Sebastian he kicked it in to high gear, after watching me in the lobby for 2 and a half hours. The hotel was great in comfort and peace... My trip was just for one night, but I would so go back for sure! They did not mention the fact that I was a spg guest at all...
May 24, 2013
Rated 3 out of 5 by WeekendGetawayPro Good Hotel / Not Good Club Lounge
I have stayed in a lot of Sheratons in my travels. Always opting to stay on the Club Levels. The first room we were given had 2 double beds even though my reservation was for a king. After going back to the front desk, they switched us to the proper room. The room we did get had a great view but the bed was absolutely not the same comfort level as at other Sheraton hotels. And finally, the Club Lounge. Maybe I have been spoiled by other lounges but this one is basic and unwelcoming. No bar service or comfortable seating. And the food is very limited to more like "snacks" even for breakfast. Not impressed. I would not stay here again and pay the high price for the club level suites in this hotel. I've paid less and had superior quality from other Sheratons. Ok hotel but opt for a regular room instead (in the new tower) if you are booking.
July 8, 2014
Rated 4 out of 5 by Chiarafe August Visit
It was very convenient for me, I was invited to a family member wedding. The church & the reception were close to the hotel.
All is good, rooms are big, clean, very nice staff.
But no little fridge in the room, The breakfast buffet is on the expensive side (about $ 20)!
August 13, 2014
Rated 5 out of 5 by phil4052 Club Intrawest Studio Suite Stay
We were very pleasantly surprised and loved the floor to ceiling glass window. It made the views very special. The staff was always courteous and friendly. One suggestion: Please supply your guest rooms that have kitchenettes with paper towels.
August 14, 2014
Rated 4 out of 5 by nfm63 Sheraton Wall was just right
Stayed the past 3 days at in a 'family' room at The Sheraton Wall in Vancouver. Traveling with 2 kids that are almost adults means we require a little more space and a suite is not always the answer. The room at The Sheraton was spacious, clean, very comfortable and reasonably priced. We were also granted complimentary access to the club lounge for this stay which was a very nice touch.
The staff at the hotel were welcoming, housekeeping was thorough and the lounge staff were excellent.
I did have an issue while there with the business center. The internet access within the business center was horrible. So much so that I resorted to keeping up on my work in the guest room (where the connectivity was fine). Not really what I wanted on a family vacation but had no choice.
I would recommend the Sheraton Wall for family or for Business, but to temper expectations when trying to include a little of both.
July 26, 2014
Rated 4 out of 5 by Kate9 Sheraton Vancouver Wall Centre
My colleague and I attended a 4 day work conference at this hotel. Beds were very comfortable and room was in immaculate shape. We agreed to their promotion for a coupon in exchange for not having our towels changed daily. We did not realize that this meant that no one would check the room, empty garbage, or provide toilet paper. This was done once during our stay, although I had to ask to have this done. The on-site restaurant was very expensive although the fact that this hotel is located in downtown Vancouver, I suppose this is not unreasonable. We were also disappointed that the hotel did not offer airport shuttle service.
The conference facilities were great. Lots of space in the meeting rooms and adequate presentation materials/ devices. Coffee and tea available at all times.
October 26, 2013
Rated 4 out of 5 by ITALIANFREQUENT The event that spoiled the perfection
We stayed, as in the hotel for four nights and received the standard perfection of the Sheratons we have known so far, but there were two issues that disturbed us, the second one really SPOILED the whole experience and should be dealt with real fast.
1) The room service bill SHOULD MENTION CLEARLY: SERVICE INCLUDED.
2) the rudness of reply of the room service dept, to whom I applied when I found out that I had been charged for bottles of water THAT I NEVER ORDERED and were placed in the room was BAD!!!
April 3, 2012
Rated 5 out of 5 by AquaDanceMom Perfect for my needs
Our stay was absolutely perfect for our needs. We were able to get to all of our activities easily and quickly. The staff was more than willing to give us assistance whenever we needed it. I would recommend this hotel to anyone. Thank you for a great experience!
August 11, 2014
Rated 3 out of 5 by CC777 poor house keeping services
terrible house keeping services - broken glasses, dirty coasters, forgot to replace towels even I left all in tub. This happened twice during my stay so it is totally unacceptable at a Sheraton. Delayed follow up after I placed the call, no one action until I called another hour later again
August 7, 2014
Rated 2 out of 5 by unsatisfied Cleaning Issues
On our arrival the room was dirty. The remote control and chair had what appeared to be peanut butter smeared in several spots and one of the night tables had what appeared to be milk splashed up one side of the front. It took about 3 minutes on hold to reach the customer service desk and at least half an hour for someone to come and clean it. The person who arrived just had a face cloth and ran it under water in our bathroom (going back and forth) to clean the chair and night table. He replaced the remote twice before we had one that was clean and working. Fortunately he brought two remotes. The bathroom wallpaper was peeling and everything the room was just looking worn and shabby.
Cleaning service didn't replace our emply items like mouthwash. They left us one new plastic cup one day.
April 12, 2013
Rated 3 out of 5 by bellafamilia Not meeting expectations
Very uncomfortable bed / duvet was too heavy. Very noisy with windows open... but that's expected with downtown hotel.Opted for "green option" to re-use towels but beds were not made? We spend all day out Saturday, back late Sat night & surprised to see room was not made? too late & too tired to call desk about it! We expect a higher standard from Sheraton.
July 28, 2014
Rated 4 out of 5 by Terosaur Nice hotel, great staff, lots of amenities
The inside of the rooms look a little dated and the carpet could have been a little cleaner (the vacuum job wasn't done as good as I would do in my own home).
Those things being said, the hotel itself is really nice, the staff were great and helpful and it's in a great location, close to everything and the hotel itself includes a lot already.
The bed was better that I expected and did not cause me back issues like I experienced with another hotel.
Hotel food was really good and came quickly.
March 11, 2013
Rated 5 out of 5 by Bw19 Extremely helpful staff
Every member of the staff that I had contact with was friendly and helpful. The guy at the front door was easy to chat with and gave us several usual suggestions for restaurants. The young lady (Mercedes) at the front desk helped me to find a room to meet with colleagues. Her diligence was remarkable. The young lady serving us in the bar (Angelica?) helped us with dinner arrangements and went way beyond the call of duty. This is why my overall rating is "Excellent". The staff make it that way.
October 19, 2012
Rated 4 out of 5 by REPete Always Great
Consistently great in all regards.
August 21, 2014
Rated 4 out of 5 by victoriavisitor Please put more people on the front desk
there was only one person at the front desk every time I went there. This meant that every time I needed a room change or an extension on our room or parking pass I had to wait in line at least 15 minutes. There needs to be better service at checkin in and check out by adding more front desk staff. Al;so rooms on the lower floors (eg th floor) are noisy from street traffic on burrard. It made a difference to move higher up.
July 2, 2014
Rated 5 out of 5 by Weather2000 Good Location
On a business trip, so stayed for two nights only. Great location, close to downtown Vancouver, but good access to leisure areas such as Stanley Park.
Initially found the location of the restaurant in the 'other' tower a little tricky to find - breakfast really good, but evening dinner a little disjointed, with inordinately long wait for food. Shame! Needs addressing....
July 21, 2014
Rated 5 out of 5 by Stan4d Its the best!
We fully enjoyed our stay at the Sheraton Wall Center in Vancouver. The staff was friendly and very accomodating. The facilities were nice including the restaurant, the Sheraton Club and the business center. Alice seemed to be there whenever we had a question and she was fantastic. Friendly, knowledgable, helpful, and accomodating. She just happened to be on duty every time we needed something. We were lucky!
July 8, 2014
Rated 2 out of 5 by Scott48 Dissappointed
I always stay at a Sheraton as I have rarely been dissappointed. This was my first visit to the Sheraton Vancouver Wall Centre as the location was better for me. I won't return there. The room was very loud as it was next to the hospital. I had room service the first night and it took two days for the dishes to be taken away. I only received one bottle of water the three days I was there. I asked for a bill for my stay and they said it would be emailed to me. I have not received it.
September 3, 2013
Rated 4 out of 5 by mel14 my overnight stay
we were very pleased with our room, we had a patio which overlooked the bay. the next night there was a fireworks display that we could see from our room and patio. the hotel was very comfortable and the staff very friendly.
August 8, 2014
Rated 5 out of 5 by Goofy SERENITY AT ITS BEST
There is nothing quite as lovely as sitting outside this beautiful facility and enjoying the lovely gardens and water fountains and letting your mind be at peace with a cup of coffee and a good book! And to top it off enjoying the famous risotto balls and delicious chocolate covered strawberries. The 29th floor view of the city and English Bay is superb. Thank you Sheraton staff for making my stay so special!!
July 3, 2014
Rated 5 out of 5 by doctalk Very comfortable
I attended a conference at this hotel and was extremely please with the accommodations. The hotel staff were courteous and check in was quick.
The rooms were excellent, clean, comfortable, modern, very spacious and absolutely spotless.
The conference area was large and quite different with a large conference hall and lots of smaller breakout rooms scattered all over like a maze. The conference organizers did a great job of signage directing people to the smaller rooms but it would have been confusing without this.
The hotel is opposite a busy hospital but the sounds of sirens didn't penetrate into the rooms.
The location is slightly farther from the waterfront and shopping than other downtown Vancouver hotels but not significant enough to cause any hardship.
The spa and workout facilities are excellent.
November 30, 2013
Rated 2 out of 5 by Teacher54 Sadly Disappointed
I have stayed at this hotel many times in the past and always enjoyed my time. This last 5 day booking was very disappointing. The room was extremely small and poorly laid out. There was only one very uncomfortable chair besides the desk chair, the television was on an angle to the bed, coffee service found inside the hall closet. Two mornings in a row there was only cold water in the shower. Parking was almost impossible, yet it cost $30 a night. I will not be staying here again.
April 20, 2013
Rated 5 out of 5 by Daler1 Quality, Service, Value
An oasis centrally located in the middle of downtown. The friendly staff went out of their way to make our first visit to Vancouver Quiet, Clean and Comfortable.
August 12, 2014
Rated 5 out of 5 by ChristyZ 3rd time - as amazing as the first
We knew when we went back to YVR where we anted to stay, and the Wall Ctr was an incredible choice once again. This time we had our kids with us, and the location and amenities were perfect for our family.
Only beef was there seemed to be daily issues with the hot tub. One or both were out of commission for the time we were there. All we wanted at the end of the day was a hot soak and that wasn't always possible, although they did open the sauna for us.
Can't wait to come back.
September 2, 2012
Rated 5 out of 5 by Diana62 Room with a View
My room was a delight. From the luxurious bed to the floor to ceiling windows with fabulous views from the 27th floor of the North Shore and the beautiful buildings of downtown Vancouver, to the birds flying below me. Every item of furniture and fixture in the room was well chosen, well designed and well positioned for ease and comfort. My one disappointment was the brevity of my stay.
July 11, 2014
Rated 4 out of 5 by NotAnAlaskanMountainMan Great location, bad location?
The room was a bit small, but reasonably well designed. Staff was excellent. Sleep quality could benefit from much greater soundproofing from outdoor noises (e.g., motorcycles and police sirens all night). I didn't try the restaurants but if conference catering is any indication, the food was done well. The downtown location is both a blessing and a curse.
July 17, 2014
Rated 4 out of 5 by mminwa No breakfast.
I stayed this past weekend with children. We had an event to attend at the hotel. Room was nice and neat. Beds were great. I however did decide to order the breakfast with the card on the door handle so I would have time to get my kids ready and eat as well. When morning came we all got ready and were expecting eggs. When we went to leave the card was still hanging out on the front of the door. No time left for anything but a juice. We left hungry and a little dissapointed.
January 28, 2013
Rated 3 out of 5 by JC57 Good Location - Unnecessarily long check in
The hotel is in a nice central location. My only real complaint was with the check in process for SPG members, which took way too long. There weren't even many people checking in, but they used the SPG line as a general check in for everyone, why bother having one if you're going to do that? I went to the regular counter, it was faster.
July 21, 2014