Rated 4 out of 5 by maurits1987 had a great stay
we were staying at the hotel for 2 nights and it was great, we arrived at 10 in the morning and could use our room immediately. We expected more of the pool area and the service (waiting for two bathrobes) took a long time (20 mins).
August 3, 2013
Rated 4 out of 5 by Maryjane The staff always go above and beyond.
We had a 4 month old baby with us. This meant some expedience at times (for example..we could not wait for long periods for valet to deliver vehicle ) The family suite was excellent but mostly it was the staff attention which meant a lot to us.
July 25, 2013
Rated 3 out of 5 by Amit2013 Good location, upgraded property, cold rooms, poor restaurant service
Overall a good hotel with a terrific location, nice upgraded facility with spacious rooms. The airconditioning not very responsive and rooms remain cold despite turning up the heat. Do not have breakfast if you are in a hurry. They cannot get you in and out in less than 45 minutes.
March 2, 2013
Rated 5 out of 5 by Kazamigorical Love this Hotel
No complaints. Happiness and comfort overflowing. Great facilities and everything you need in one great Hotel.
Not a single complaint. Stayed here twice and wish I could visit and stay here every year. Hotel of choice. Wouldn't stay anywhere else in Vancouver.
September 2, 2012
Rated 5 out of 5 by smilerk The Hotel is in the hart of the city
Very friendly staff, smily greating and quick check-in. The Hotel is in the hart of the city of Vancouver which is very nice City. Love to visit as aften as I could.
The only thing I do not like is the parking ...it is tuff and very expensive. Next time we wre taking the train.
August 27, 2012
Rated 3 out of 5 by Claire82 A little less than expected
I was quite excited to stay here, as there were many great reviews. I don't know if maybe we were just put into an older room, but there were some issues that I was surprised about.
1) My husband went to open what he thought was the cabinet of the mini-bar, and actually ripped a section of the wall off. It was bizzare. I still have no idea where the mini-bar was located.
2) When I went to turn on the shower in the morning, the entire faucet blew off. I called the front desk and the first person I spoke to was great, but I was then transferred to the front desk , where the woman I spoke to was quite rude. I indicated that we would need another room to shower in, as ours wasn't functioning anymore, and she seemed fairly put-off by this idea.
3) Minor detail, but there was pink highlighter on the sheets of the bed. Just thought they should be clean, or replaced if stained.
4)The chairs in the room were all ripped up along the edges. Again, I understand general wear, but perhaps they should be repaired or replaced.
April 22, 2013
Rated 5 out of 5 by LawyerJason Another Great Stay in Vancouver
I stay at the Sheraton Wall Centre every time I go to BC. My partner and I went for Gay Pride this past weekend. Great rate, beautiful room (with perfect fireworks view) and conveniently located to everything!
August 6, 2013
Rated 3 out of 5 by Amit2013 Cold rooms, uninspiring bar, poor market shop
The rooms were cold at 19C. I increased the heat to 23C but the heating did not respond.
The bar area is small and not inviting. Business travellers look for live music, comforatble seating and decent food menu.
The market shop does not have a lot of basic necessities.
January 18, 2013
Rated 4 out of 5 by Yves313 Thanks for the Stay
I enjoyed my recent experience.
The Staff was welcoming and helpfull.
September 12, 2013
Rated 5 out of 5 by Donn13 WUSATA Project Manager
The staff at the Sheraton Wall Centre have always provided such great assistance with my last three specialty foods trade missions into Vancouver, BC over the past three years. Just wish I had such a comfortable bed as the one in my hotel room at my home.
April 18, 2013
Rated 4 out of 5 by Citizeng SPG Gold is nearly worthless to this hotel
I showed my card but they didn't seem to care. No upgrade, no preferred guest floor, no free internet, nothing. When I asked why I was told only platinum gets perks at this property. Then he said what you get is 250 points extra, next customer please.
October 10, 2012
Rated 1 out of 5 by NorthBayTourist Great location but no help from staff
I am SPG Gold and booked this on points. I had asked for a room in the North Tower to be closer to the restaurant and bar and was told that points' bookings are always in the South. Parking lot was full-I asked for a spot and was told to use Valet.
August 29, 2012
Rated 5 out of 5 by samjacklover It was awesome as usual!
The staff is just excellent! they were so nice as usual and the stay was perfect!
See you gain next year!!
August 29, 2013
Rated 4 out of 5 by gdggdghdhdhhdguh dogs welcome
I appriciated being able to bring my little dog with me as kennel are so expensive and he doesn't really like being there. It was a little confusing as to why we were put in the handicapped room as none of us were physically challenged though.
October 11, 2012
Rated 5 out of 5 by Saibini Great Location
The location of this hotel can't be beat. The staff, particularly Andrew, were very helpful. We were surprised by the fact that there was no restaurant in the hotel, but Room Service took care of that. Would definitely recommend this property.
September 30, 2012
Rated 5 out of 5 by GrannyR Best night's sleep ever
Your beds are the best! I have never slept in a more comfortable bed in my entire lifetime. Fluffy duvets, crisp, white linens and where did you get those wonderful pillows? Yours is also one of the most quiet hotels I have ever stayed in.
January 21, 2013
Rated 4 out of 5 by UncleMonkey77 Awesome property
Staff were excellent; concierge and front desk recognized me daily. Close to everything I needed. Only complaint is how much it rained ... but not even the Sheraton can fix that (although thanks for loaning me numerous umbrellas each day).
December 11, 2012
Rated 3 out of 5 by joeeerp great location, fair service
reservation was very messed up although staff at front desk was expedient about fixing
Was not given shampoo or conditioner from housekeeping for 2 days and when went to desk to ask about, staff acted bothered and offered no apology etc.
December 3, 2012
Rated 5 out of 5 by GeneR Wedding
I had my wedding in the all glass penthouse of the south tower and the views were absolutely spectacular and I think it was the best place for a wedding in all of Canada, in addition the staff were amazing - highly recommended!!!
December 19, 2012
Rated 5 out of 5 by Docker Love the location of the hotel.
The location to St. Paul's is great for me. I like that I can also get in a bit of shopping and it is within walking distance. Everyone is helpful when assistance is needed. The rooms are comfortable and anything you need is close by.
February 20, 2013
Rated 4 out of 5 by UncleBub Still a favorite
This is a comfortable hotel with a good location and great views. Conference facilities are very good.
The housekeeping staff do a good job, but I thought that the carpet was getting rather worn.
Still, this is a very nice hotel.
March 3, 2013
Rated 5 out of 5 by Peter19 Best hotel in Downtown Vancouver!
Excellent location! Stayed in a wonderful room in north tower w view of downtown from the 19th floor. Would come back again when visiting vancouver. Close to everything and can walk everywhere. Price is reasonable. Comfortable bed
November 7, 2012
Rated 5 out of 5 by jjalexan Great Location
First time in Vancouver, great place to stay. Leah on the front desk was excellent helping us with hints and tips on how to get around. This was the end of my wife's 50th birthday trip and the hotel finished it off just right.
October 7, 2012
Rated 5 out of 5 by Goofy Best Hotel in Vancouver
This Hotel is definitely the best in the City! Staff go out of their way to serve you and make your stay as comfortable as possible. It is my home away from home, and I always look forward to coming back home!
May 14, 2013
Rated 5 out of 5 Beautiful Rooms
North tower, corner room..beautiful views of the city, sky mountains..and the bed was heaven...my only slightly negative..is the restaurant..Absolutly great food, and delightful service,,just lacking a bit in ambiance..
October 8, 2012
Rated 3 out of 5 by colorado55 Awful nights sleep
Two night stay was awaken both nights by frequent loud pounding sounds that had something to do with hotel mechanical systems.
August 10, 2013
Rated 5 out of 5 by FrequentTraveler13 AMAZING BC HOTEL
I loved this hotel. It is just amazing. The suites are beautiful and the ocean view provides peace and tranquility. The staff is friendly and helpful. I had a fun time here and in Vancouver. I would love to go back.
March 20, 2013
Rated 4 out of 5 by cjphotos Great Hotel, Great Location
The hotel is on a beautiful property, centrally located in downtown to everything one might want to do in town. The staff was very knowledgeable and friendly and had great recommendations on places to eat.
May 20, 2013
Rated 4 out of 5 by roxy1641 this hotel is in a great location.
the staff was great, they were supper nice and informative. The hotel is right in town within walking distance of everthing. We had trouble with the air conditioner, but we were moved to a better room.We will be back.
August 18, 2012
Rated 4 out of 5 by Baldev Good Confort
Price very fair, comparatively
August 21, 2013