Rated 5 out of 5 by Goofy ABOVE & BEYOND
I just returned home from a mini 4 night STAYCATION on the 31st floor at the Sheraton Vancouver Wall Centre. The amazing staff went above & beyond what any guest could ask for in their personal service and care for my needs! Special thanks to Mandy & Carlos for arranging such a beautiful place where I could watch the Canada Day Fireworks from my bedroom window! This hotel was sold out & staff worked tirelessly to serve clients round the clock! Amazing bellman front desk & valet staff who work so hard under pressure and yet remain kind and efficient to care for guests!
July 4, 2013
Rated 2 out of 5 by blairdel This hotel was overpriced for the value
I stayed at the Sheraton Wall Center in Vancouver last year. The room was small so this year I upgraded to a "two bedroom suite with a full kitchen". The "kitchen" was a tiny refrigerator and a coffee maker and the furniture was cheap and outdated. The room cost almost $500 per night with parking. I felt that the descriptor was highly misleading and that I could have gotten something much more luxurious for that kind of money. I won't stay again.
April 25, 2014
Rated 4 out of 5 by Barinder Great Location
Location is great, can walk to just about anywhere in a few minutes.
South Tower is great as it has the club level.
Platinum upgrade to a suite, every time I stay at this hotel.
March 21, 2012
Rated 2 out of 5 by Reg27 cleanless of the room
Cleanless and comfort of the room seem to me the most important features for such a high class rating hotel and unfortunately this was not the case in our room : a big stain on the carpet in the middle of the room , ventilation in the bathroom very dusty and dirty , stains and holes on the walls in the bathroom ... We were very disappointed by the quality of the room but the service at the reception was good . We would have expected another room after communication of these negative points or a commercial gesture but nothing was proposed except a new cleaning ...
August 1, 2012
Rated 5 out of 5 by Patrick16 Comfortable
Quite simply put; my experience was that of clean, comfortable, and hospitable accommodations...thank you
May 19, 2014
Rated 4 out of 5 by Lance78 Good location but needs updating
I stay in Vancouver around 20 times per year and typically pick the Westin Grand. The Sheraton is very good at giving suite upgrades to preferred members which is great and the Club Lounge is good as well. The gym is a little small and broken up oddly with an indoor pool as opposed to an outdoor pool at both of the Westins. The location is great but the hotel is definitely dated looking in the mid-90's and wear and tear is noticeable in rooms. Staff is great. Parking is expensive so just valet park, it is a tricky parking lot if you have a large car or SUV.
December 11, 2013
Rated 5 out of 5 by Herman61 One nighter stay after a 13 day cruise
The whole staff was great, room was excellent, the view was great.
May 18, 2014
Rated 3 out of 5 by ReidB Below average service
Worst service I've had at a Starwood location.
February 2, 2013
Rated 4 out of 5 by Hobbes66 First time in Vancouver
I was very pleased with the Wall Centre's proximity to sites and/or transportation thereto. Our suite was exactly what I anticipated: excellent! The staff were very courteous and knowledgeable, and they made our stay even more wonderful. My only complaint was that I tried to order room service one night, but for some reason my order was never processed. When I informed the young lady who answered the phone that 2 hours had passed and I still had not received my food, the only recourse offered was to place the order again. I would have preferred if the order would have been brought up immediately since it was something very simple (soup.)
Overall, our stay was wonderful, and I would recommend the Sheraton Vancouver Wall Centre to anyone.
May 29, 2013
Rated 5 out of 5 by Phil77 Rotary Conference 2014
My wife and I thoroughly enjoyed our stay.
We had the opportunity to use the accommodations, fine dining, and conference facilities, all of which were well done.
The Sheraton, being in the center of Vancouver, made it very convenient for walking , and close to many city attractions.
Nice attention to detail from the individual to a large group of over five hundred.
April 28, 2014
Rated 5 out of 5 by mimsy50 Great Rooms - Just Avoid the Coffee (and the Oatmeal)
I really enjoyed the room - it was clean and quiet and the hotel is so conveniently located to everything I needed. I did have breakfast at the cafe on my last morning and the coffee was really bad ... then the oatmeal arrived and it was very over-cooked - it was disappointing.
May 6, 2014
Rated 4 out of 5 by nades Not great
Disappointed no tv in bar to watch Stanley Cup playoffs.
May 15, 2014
Rated 3 out of 5 by Chikagirl Average experience
When you look up the Vancouver Sheraton Wall Centre, you see a picture of the "glass tower" and that's what you are expecting to be staying in but when we arrived we were told our room was in the "old" building. All the amenities, brunch, upgraded features of the hotel are located in the "tower". Therefore, when booking, make sure to ask for the building that you want to stay at. We were told that the older building has the bigger rooms but feels like it hasn't been updated for a while. It is average and doesn't feel like a 5 star hotel at all.
August 2, 2013
Rated 3 out of 5 by BusinessGuy Ideal location
The hotel location was very important to me and I had heard many good things about this particular hotel. Regrettably, no one told me to check into the North Tower as the view are room quality were substantially better. However, my biggest disappointment was with the elevator. On at least 3 occasions I had to wait for 10-15 minutes for the elevator to arrive. I started to use the stairs, as I did not want to miss the beginning of any more meetings. It was less than satisfactory to have to take the fire escape and end up outside of the building.
October 9, 2012
Rated 1 out of 5 by Guillaume no spg recognition
no spg recognition, breakfast is cold ( no hot options), hotel is clean but check in staff were non responsive to SPG status.
room was noisy.
such a shame. hotel has great potential.
Gym facility is so poor, 4 treadmills confined in 30 square meters, and no air conditionning system, so running was impossible, so hot.
Will not return to this hotel for leisure or vaccation, only if i have to.
April 23, 2014
Rated 4 out of 5 by TJJ83 Vancouver
I enjoyed the hotel as it was very close to my business meetings and other amenities. Hotel staff was good and breakfast was fast and efficient. Bed was not up to par with other similar hotels.
May 9, 2014
Rated 5 out of 5 by Goofy THE 12 DAYS OF CHRISTMAS
ON THE 11 TH DAY OF CHRISTMAS THE SHERATON VANCOUVER WALL CENTRE GAVE TO ME............. 1 HUGE GOING THE EXTRA MILE ABOVE & BEYOND SERVICE FAVOUR....... SIMPLY A WONDERFUL BELLMAN ROBBIE WHO HAPPILY DROVE ME TO TO A DR'S APPT.... AS I CANNOT DRIVE YET. NOTHING IS EVER TOO MUCH FOR THE STAFF AT THIS HOTEL!!! MANY THANKS !
December 23, 2013
Rated 5 out of 5 by FloridaBanjo Accommodating from the moment of our arrival
Charming, helpful, informative staff -- at every location! Front desk, concierge, cafe and bar. Quiet and comfortable room with wonderful " instant-on" hot water for showers, too. The bonus was the "loaner" umbrellas for the unpredictable Vancouver showers.
May 5, 2014
Rated 4 out of 5 by teds131 parking was too expensive
The stay was "PERFECT" everything was reallt, "THE BEST"
Parking was to expensive. Much to expensive.
You should offer some BREAKS
May 11, 2014
Rated 3 out of 5 by LuluVP Disappointed
I have spent 60+ nights here since over the past five months. My stays on the SPG floors in the south tower were great, the cleaning staff outstanding and very attentive. The north tower is noisy, the staff indifferent and rooms far less appealing. On my last visit I arrived around 5pm and was told that my room was not available and that "the best we can do is a room on the 23rd floor" which is not an SPG floor. Upon arriving in my tiny room, far smaller than any I have stayed in previously there were no towels, no toiletries and the floor was dirty. I called the front desk was told "oh, sorry I'll see if I can get someone to take care of that". 15 minutes later housekeeping arrived, said "sorry I just didn't get to this room, I forgot about it. Then had to go back and get a vacuum, brought 2 towels rather than the 4 requested, and toiletries. I ask about a robe and was told, "we don't have any for this floor". I had been traveling for 14 hours and decided just to give up. I made a request for a robe the next morning at the front desk but nothing was provided. Ironically I have an employee who has no status with Sheraton who arrived around 7pm and was put on the top SPG floor in a large corner room with double vanities. It's nice to know who's business is valued at this hotel. Considering the number of guest rooms our company uses at this hotel each month you would think they might treat a VP and SPG guest a bit better.
September 2, 2012
Rated 5 out of 5 by surreyshane Highly recommend the spa packages
I booked an over night stay for my girl friend and my self for a small get away from every day life. We added on a 60 min couples massage and have never had such amazing service from every member of the staff. We checked out of our room and made our way to the spa, when we arrived they never asked us our name if we had an appointment they just greeted us and led us to the change room where they had robes and sandals waiting for us. This was the wow factor for us it made everything more relaxing and the overall experience that much better for us let alone the amazing masseuses they had chosen for us. When we were all finished with our treatments the front desk staff was so friendly I will 100% be back for another amazing experince thank you again.
November 24, 2012
Rated 1 out of 5 by Fergus11 Unsatisfactory surprise for a Sheraton Hotel
The room had a bed, desk, stationery desk chair and bedside table. It was very small and there was nowhere comfortable to sit to watch news on the television etc. only desk chair and bed. Very surprising for a Sheraton as my other experiences were very good.
I was attending a conference and the food was not good and there were a lack of serving staff to accommodate the size of the group. Again a surprise for a Sheraton hotel
April 13, 2014
Rated 5 out of 5 by Doc82 Great hotel
We have stayed here several times and look forward to returning our next trip to Vancouver.We highly recommend it.
May 10, 2014
Rated 5 out of 5 by Jules33 This hotel has it all!
The Sheraton Wall Center is located in a great area of downtown. It's easy to walk to wonderful restaurants on Davie, go to English bay, or shop on Robson. The views from the hotel are incredible. I think we could have just stayed in and looked out the window and had a great time. Staff are very helpful and friendly, housekeeping check up to see if you need new towels, water and leave chocolates on your pillow! Definitely the best place to stay in Vancouver. One of the only hotels in downtown that have an indoor pool and hot tub!
January 24, 2013
Rated 5 out of 5 by Jean22 Great staff
Everyone was extremely friendly and service oriented. I got great recommendations for dinner several times. I always felt welcome.
May 7, 2014
Rated 4 out of 5 by StillHungryInBC Nice room, overpriced food and parking
The room and service were lovely.
My vehicle was too tall for the standard parking so I was required to use "Valet" parking. I was charged $41.00 per day plus tax to park on the curb. I felt the quality of the food and beverage were inappropriate for the high price.
April 28, 2014
Rated 5 out of 5 by DickB Fantastic Place to Stay While in Vancouver
Besides being one of the largest hotels in Vancouver, the Sheraton Vancouver Wall Center is a fantastic experience. The facilities are great and the staff is top notch. You have everything at your fingertips if you are staying for business or for just getting away. The staff was helpful to suggest activities to do while in Vancouver and great giving directions. There are lots of on-site facilities for using technology, for meetings, and for dining. It was a great choice for us while attending a convention in Vancouver.
July 6, 2013
Rated 4 out of 5 by ChiDude18 Awesome location but fitness center could be better
My experience in Vancouver an my impression of the city was so much better than my last visit and I think it was due in a large part to staying here. The location was great. East walking distance to restaurants and easy driving to Stanley Park and other attractions. I would stay here again just for that. The fitness center was in 3 separate rooms separated by a shower facility was you had to go outside and back in to access. Cardio room could use work too. Some treadmills and bikes had display screens with problems.
August 29, 2012
Rated 2 out of 5 by jackcur Good Location
This hotel is in a great location for visiting all the attractions in Vancouver, however out of all the staff members we met, from front desk to porters, the only person who was pleasent and friendly was the maid ! The hotel has a cold, clinical atmosphere with very unfriendly staff. We witnesed 2 people at reception complaining that staff had been less than helpful. As an SPG member, normally you would be treated very well, but in this instance, we were given a very poor quality room, with the air con panel hanging off the wall, a bathroom door that didn't close, and it was a room with features for disabled guests, which we didn't ask for or want. We were moved to another room when we complained which was better, but the rooms and especially the bathrooms need updating.
September 14, 2013
Rated 1 out of 5 by Noone27 Horrible room
Dated, old, musty room. Close proximity to elevator
May 5, 2014