Rated 5 out of 5 by Elisabeth Above and Beyond - Every Time
The staff at this hotel exceeded my expectations at every instance. There was no request each staff member could or would not try to accomplish or succeed. I am forever grateful to Damen and his ENTIRE staff for providing personalized VIP service to non-VIPs, to ensuring I made important appointments, to making sure I had what I needed for my special, unique health needs.
August 22, 2013
Rated 3 out of 5 by Tmack ok
The staff met my needs, but I did have to ask. There were no towels in the pool area. They refilled while we were swimming. We stayed in a double room. Towels, wash clothes, etc were only provided for 3 people, my husband had to go to the front desk for an additional towel. The tub did not have a drain plug. No problem for the adults, but we prefer to bathe the girls.
January 22, 2013
Rated 4 out of 5 by OpinionOnEverything Nice rooms & friendly club staff
"Just" a Sheraton and I found this place very comfy and nice. The room key didn't work upon arrival and they speedily fixed it. Furnishings were newer then I expected and I'd definitely stay here again. Nice surprise and would recommend to anyone needing a place to hang out.
Folks running club room were engaging and helpful. Bartender downstairs could learn from them.
December 25, 2012
Rated 5 out of 5 by Scott7 Best staff I've seen in a while.
Not only friendly but solicitous desk staff made my day! From help with SPG to a running trail recommendation. Thanks!
April 14, 2014
Rated 2 out of 5 by TheFamilyGuy Friendly Staff
Everything was good with this stay, except I had forgotten the package I had booked. When I inquired why I was not charged on one of my rooms in advance I remembered I had booked a package and had not received the goods/contents of the package,
This should of been taken care of when I checked in, whether or not I remembered.
Everything else was fine during my stay.
June 8, 2013
Rated 5 out of 5 by Platinum16 Fabulous Hotel Experience - ALWAYS
We have stayed at this hotel every year for the last 3 years as we drive to and from the midwest to Phoenix. The staff is ALWAYS friendly and helpful. The room is ALWAYS ready and clean and nicely appointed. The service is ALWAYS wonderful. There are a great many hotels in this area to choose from and we will always stay at this hotel for all the reasons above.
August 9, 2012
Rated 5 out of 5 by HeyDoc This hotel is ideally located
My business appointments are located throughout the city and I find that this hotel is ideally located which enables me to drive within the city without difficulty; I am able to utilize the main thoroughfares leading to and from the hotel with ease. The rooms are spacious and the the club offers just the right combination of light meals for my dietary needs.
August 23, 2012
Rated 4 out of 5 by HGArnold Good location and great staff
We had a wonderful stay at this hotel. The room was spacious and very comfortable. The location was great for walking to shops and restaurants. The staff is fantastic and they made us feel very welcome and they especially made our dog feel very welcome with lots of treats! We would look forward to staying here again when our travels bring us to Albuquerque.
June 19, 2012
Rated 1 out of 5 by fishbuddy Noisy
We have stayed at this Hotel several times but this stay was terrible. We needed a good night sleep with early departure. We heard nothing but young girls running up and down hall. Slamming doors. Noisy toilets. Will not stay unless on the club floor. Which we requested upon booking room.
March 2, 2014
Rated 3 out of 5 by GeorgeSTSCM Only one issue...
Staff was friendly, but I had a hard time getting my A/C fixed. It's Albuquerque in the summer. You'd think they would be more responsive. After a day and a half and three requests, they finally just switched my room.
Spelled "congratulations" wrong on the front marquee for the poor couple getting married there. It will make for a memorable album photo.
August 5, 2013
Rated 2 out of 5 by squirette Unsatisfactory
On my third day, my room was not cleaned and made up. I did not have the "do not clean for reward sign" on the door.
The "pet friendly" policy is totally unsatisfactory to me. I do NOT want to stay in a room where animals have stayed previously. If you have a pet policy, the rooms should be limited to a certain floor. No pet rooms should be available.
October 19, 2012
Rated 4 out of 5 by MandT Great Club Lounge
This was our first experience staying on the Club Level and having access to the lounge with free breakfast as well as hot and cold appetizers in the evening, as well as access during the day to snacks, soft drinks, water and hot beverages as well. The servers were very friendly and helpful as well.
February 16, 2014
Rated 2 out of 5 by Jim0311 Complete Chaos!
Check in process was rough to say the least. The hotel is "pet friendly" but barking dogs just added to the Chaos. The bathroom was kinda nasty with 20in long hairs on the floor!
March 31, 2014
Rated 4 out of 5 by avbandit Great room, convenient location to locsal amenities
The hotel was very nice and comfortable as you would expect from Sheraton. Located close to many dining and shopping options.
My only negative was the recognition for SPG Gold Elite was less than appreciative as compared to a stay at another SPG hotel 2 days before. They provided a treat but almost as an aside. Still the staff were very friendly.
July 30, 2013
Rated 5 out of 5 by CUQUIE This hotel has the kindest employees
From the moment we walked in to the moment we left everyone was so very kind and helpful - making eye contact and smiling and asking if we needed anything - the employees expressed what a great place this hotel was to work for WOW! The rooms were comfortable and we had a great view of the mountain - the price was right and the place was great
January 16, 2013
Rated 5 out of 5 by bapgar Manager of hotel exceptional
The manager went out of his way to make our meeting and stay great. When my rental car would not start and it was impossible to get to the airport on time, he arranged for a van to get me there.
He put forth the most sincere effort I have experienced in my frequent travels. Congrats to him and his staff for an exceptional travel experience.
April 21, 2012
Rated 5 out of 5 by YoMac Staff was great.
Staff was very nice. I called ahead to see what arrangements we could make for my sister who must sleep in an elevated position due to health issues. Upon arrival we found the staff had purchased two large wedge cushions for her bed. It worked great and provided a comfortable alternative. The room was nice and clean...loved the bed linens.
September 6, 2012
Rated 4 out of 5 by Traveler Maid Service should improve
I was unhappy with how there was no maid service in the room at all when I chose no need to change linens. Even though I choose to reuse my towels and say no need to change bed linens, there still should be maid service that at least makes up the bed and empties the trash can. I was disappointed to see that no one comes in the room at all.
March 10, 2013
Rated 4 out of 5 by PollyUK Still one of the best
This hotel has sustained a high standard of service, quality and cleanliness for me over a number of years. The flexibility, thoughtfulness and professionalism of the Reception team continues to be the key to resolving issues and making the stay as easy as possible.
The location is ideal for access to local facilities and main highways.
September 26, 2013
Rated 4 out of 5 by QueenSheeba19 Professional and friendly staff
This is a "full service" hotel so internet access is an extra $10 a day. There are no laundry facilities on the property. Both of these should be standard in a hotel in 2013. For the price of the room, a small fridge and/or microwave should also be available.
Great price for the location. Staff is very professional and courteous.
May 28, 2013
Rated 3 out of 5 by PSAAP2 Nice Hotel
This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine.
December 11, 2013
Rated 3 out of 5 by Vonnie Poor bed and bedding
We spoke with the desk when we left, but the sheets were so uncomfortable that we awoke several times during the night. They would not stay on the mattress on the edges and we were constantly on bare mattress. Everything else in the room was fine, but when one does not sleep well due to the bed, the experience is a negative one.
September 10, 2012
Rated 3 out of 5 by JARRNM Quick to address deficiencies
Nice hotel, problems were poor communication upon check-in we missed our included club breakfast because they failed to inform us of the details. However; they issued vouchers for the grill so they made it right quickly without argument.
Bed was very hard, got poor sleep but otherwise the rest of the amenities were excellent.
October 30, 2012
Rated 4 out of 5 by Brian Popular Conference Destination
Second stay, since the remodel, this time in a standard king. Our request for a quiet room away from the elevators was honored, at check-in. Had dinner and drinks at the bar, server was prompt and friendly. Water pressure good, plenty of hot water in the morning. Front parking lot filled up quickly with conference attendees.
March 7, 2013
Rated 5 out of 5 by George100 An excellent value.
The staff was exceptionally friendly and efficient throughout the hotel from the front desk, restaurant, bar, and to housekeeping. After a long day traveling by car, the exercise room with its modern equipment gave us a way to relax and unwind. A nightcap in the bar before going to bed topped the day off very nicely.
October 27, 2013
Rated 3 out of 5 by Venetta65 Filthy Carpets
I recommend cleaning the carpets in the Sheraton Uptown Albuquerque hotel. The carpets are filthy on the elevator and they are extremely filthy in the rooms. The first room 321 was disgusting and then I was moved to room 706 and the carpet was a little cleaner. I would not recommend walking on this carpet bare footed.
June 28, 2013
Rated 4 out of 5 by Christoph Very nicely refurbished Sheraton in Uptown
Superbly renovated and refurbished Sheraton in Uptown with very large Club with nice views and magazines. Good selection of food in the Club. The only issue we had was that the previous guest must have smoked in the room. We were promptly given a different room. The alcoholic drinks in the Club are rather pricey, too.
April 23, 2013
Rated 4 out of 5 by Teresa Comfortabale stay
Overall it was comfortable and the staff were very attentive & pleasant. With the exception of the receptionist that checked me in. He asked how my trip was from my place of residence which is in New Mexico. He went on to tell me a derogatory joke about where I live. He thought it was funny but I took it as an insult.
February 14, 2013
Rated 5 out of 5 by Vernon Enjoyable stay.
Everything when very well.
The staff was what you want to encounter after a long day of travel. In our case, 700 plus miles of driving.
They met our needs and offered an upgrade without us requesting it. Our goal was to get a great nights sleep to continue our travels the next day.
All our expectations were met.
March 3, 2013
Rated 4 out of 5 by hds2 Nice hotel, but
Love the location of this hotel. Our room was nice and clean. Check in was easy. We had a problem with the heating/air conditioning.
The vent or grill for the h/a is high on the wall and it blows right across your head. It turns off and on frequently so you can't escape.
A bad nites sleep makes for an unhappy person.
April 9, 2012