Rated 2 out of 5 by squirette Unsatisfactory
On my third day, my room was not cleaned and made up. I did not have the "do not clean for reward sign" on the door.
The "pet friendly" policy is totally unsatisfactory to me. I do NOT want to stay in a room where animals have stayed previously. If you have a pet policy, the rooms should be limited to a certain floor. No pet rooms should be available.
October 19, 2012
Rated 4 out of 5 by Charlie99999 Best Suite
The upgraded Jacuzzi Suite is 100% fit our needs after 9 hours driving. All rooms provide fridge for travelers who love their own foods.
July 5, 2014
Rated 5 out of 5 by AarGee Great Staff; Special mention to Richard Manas
The hotel was great. Very close to the freeway with lots of restaurants around. The staff were very cordial. Special mention to Richard Manas who took care of my needs. Guess what....I'm staying there next week too !!!
June 20, 2014
Rated 4 out of 5 by avbandit Great room, convenient location to locsal amenities
The hotel was very nice and comfortable as you would expect from Sheraton. Located close to many dining and shopping options.
My only negative was the recognition for SPG Gold Elite was less than appreciative as compared to a stay at another SPG hotel 2 days before. They provided a treat but almost as an aside. Still the staff were very friendly.
July 30, 2013
Rated 5 out of 5 by CUQUIE This hotel has the kindest employees
From the moment we walked in to the moment we left everyone was so very kind and helpful - making eye contact and smiling and asking if we needed anything - the employees expressed what a great place this hotel was to work for WOW! The rooms were comfortable and we had a great view of the mountain - the price was right and the place was great
January 16, 2013
Rated 5 out of 5 by bapgar Manager of hotel exceptional
The manager went out of his way to make our meeting and stay great. When my rental car would not start and it was impossible to get to the airport on time, he arranged for a van to get me there.
He put forth the most sincere effort I have experienced in my frequent travels. Congrats to him and his staff for an exceptional travel experience.
April 21, 2012
Rated 5 out of 5 by YoMac Staff was great.
Staff was very nice. I called ahead to see what arrangements we could make for my sister who must sleep in an elevated position due to health issues. Upon arrival we found the staff had purchased two large wedge cushions for her bed. It worked great and provided a comfortable alternative. The room was nice and clean...loved the bed linens.
September 6, 2012
Rated 4 out of 5 by Traveler Maid Service should improve
I was unhappy with how there was no maid service in the room at all when I chose no need to change linens. Even though I choose to reuse my towels and say no need to change bed linens, there still should be maid service that at least makes up the bed and empties the trash can. I was disappointed to see that no one comes in the room at all.
March 10, 2013
Rated 4 out of 5 by PollyUK Still one of the best
This hotel has sustained a high standard of service, quality and cleanliness for me over a number of years. The flexibility, thoughtfulness and professionalism of the Reception team continues to be the key to resolving issues and making the stay as easy as possible.
The location is ideal for access to local facilities and main highways.
September 26, 2013
Rated 5 out of 5 by Maestro1 Wonderful customer service and royal treatment!
Three examples of why we continue to use this facility:
1) On our recent choir tour, I had ridden on a bus for five hours with twenty-five students, performed a dress rehearsal, and hurriedly scarfed down dinner when we arrived for check-in. Check-in was smooth and planned for, keys were ready, and ERIN (?) treated my wife and I to "prepping our room" and bringing our luggage up. It made us feel very welcome and let us breathe deeply for the first time all day;
2) Richard Manis, Night Operations Manager, made arrangements for local travel with the new (and slick) Mercedes Van for me, my wife, and several students. He was very accommodating and incredibly generous with his time;
3) Lauren Nelson fielded numerous calls from me to plan every detail of our stay (eight rooms) for three nights! Thanks for never tiring of answering my questions;
4) Perfect location in ABQ--near Coronado Mall, Uptown, easily within driving distance to anything else of interest.
February 27, 2014
Rated 4 out of 5 by QueenSheeba19 Professional and friendly staff
This is a "full service" hotel so internet access is an extra $10 a day. There are no laundry facilities on the property. Both of these should be standard in a hotel in 2013. For the price of the room, a small fridge and/or microwave should also be available.
Great price for the location. Staff is very professional and courteous.
May 28, 2013
Rated 3 out of 5 by Vonnie Poor bed and bedding
We spoke with the desk when we left, but the sheets were so uncomfortable that we awoke several times during the night. They would not stay on the mattress on the edges and we were constantly on bare mattress. Everything else in the room was fine, but when one does not sleep well due to the bed, the experience is a negative one.
September 10, 2012
Rated 3 out of 5 by JARRNM Quick to address deficiencies
Nice hotel, problems were poor communication upon check-in we missed our included club breakfast because they failed to inform us of the details. However; they issued vouchers for the grill so they made it right quickly without argument.
Bed was very hard, got poor sleep but otherwise the rest of the amenities were excellent.
October 30, 2012
Rated 2 out of 5 by AshB Needs updating, lack of customer service
While I was initially disappointed that the hotel charged for wi-fi and breakfast, I booked it anyway for a week on business. The first room they gave me had a balcony door which opened to a rooftop access, and it was open. This creeped me out enough to ask for a different room (plus it was quite warm). The second room was fine, except it needed renovations: the carpet was pulling up, and the bed skirt was dirty and holy. When I left a note asking housekeeping to change said bed skirt, they did not comply.
Then to top it all off, my sink had a drainage issue, and would frequently fill up with dirty, smelly water from other floors' bathrooms. I brought the matter to employees' attention and nothing happened. The second time I reported it, again nothing happened. Finally on my third attempt to report it, (as it was threatening to overflow), they sent maintenance. This was on the 6th day of my 7 day stay, and they finally seemed to fix it.
Finally, housekeeping wasn't great about refilling amenities, so I often had to call down to the lobby and have them bring me things.
There were a few positives: the bed was comfy, the room was fairly quiet, I had a gorgeous view of the Sandia mountains, and it was centrally located. However, in this case the bad far outweighed the good.
I sincerely hope that management will actually read this review and remedy the situation. Otherwise I don't see myself staying at any Sheraton anytime soon.
July 20, 2014
Rated 4 out of 5 by Brian Popular Conference Destination
Second stay, since the remodel, this time in a standard king. Our request for a quiet room away from the elevators was honored, at check-in. Had dinner and drinks at the bar, server was prompt and friendly. Water pressure good, plenty of hot water in the morning. Front parking lot filled up quickly with conference attendees.
March 7, 2013
Rated 1 out of 5 by Limon12 Needs improvement.
This is a good hotel, and the staff was welcoming. But there was no Kleenex when we arrived and although we called the desk, it was never delivered. The fan was blowing on and off most of the night waking us up with cold air, until we finally discovered we could turn the power OFF.
May 3, 2014
Rated 3 out of 5 by PSAAP2 Nice Hotel
This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine.
December 11, 2013
Rated 4 out of 5 by LRNM1978 Wonderful location!
Very professional and friendlystaff. They were promptly responsive to a problem in one of the elevators
June 30, 2014
Rated 5 out of 5 by ADSells Awesome visit
The Uptown Sheraton Alb never disappoints when it comes to the comfort of the rooms and professionalism of the staff. Swim pool area lacks: High ceiling causes sound to amplify (kids shrieks & whatnot); be nice to have a more private adult area for jacuzzi.
May 19, 2014
Rated 3 out of 5 by Venetta65 Filthy Carpets
I recommend cleaning the carpets in the Sheraton Uptown Albuquerque hotel. The carpets are filthy on the elevator and they are extremely filthy in the rooms. The first room 321 was disgusting and then I was moved to room 706 and the carpet was a little cleaner. I would not recommend walking on this carpet bare footed.
June 28, 2013
Rated 4 out of 5 by Christoph Very nicely refurbished Sheraton in Uptown
Superbly renovated and refurbished Sheraton in Uptown with very large Club with nice views and magazines. Good selection of food in the Club. The only issue we had was that the previous guest must have smoked in the room. We were promptly given a different room. The alcoholic drinks in the Club are rather pricey, too.
April 23, 2013
Rated 4 out of 5 by Teresa Comfortabale stay
Overall it was comfortable and the staff were very attentive & pleasant. With the exception of the receptionist that checked me in. He asked how my trip was from my place of residence which is in New Mexico. He went on to tell me a derogatory joke about where I live. He thought it was funny but I took it as an insult.
February 14, 2013
Rated 4 out of 5 by CVCamp Very friendly!
Staff very friendly and responsive!
July 7, 2014
Rated 5 out of 5 by George100 An excellent value.
The staff was exceptionally friendly and efficient throughout the hotel from the front desk, restaurant, bar, and to housekeeping. After a long day traveling by car, the exercise room with its modern equipment gave us a way to relax and unwind. A nightcap in the bar before going to bed topped the day off very nicely.
October 27, 2013
Rated 4 out of 5 by hds2 Nice hotel, but
Love the location of this hotel. Our room was nice and clean. Check in was easy. We had a problem with the heating/air conditioning.
The vent or grill for the h/a is high on the wall and it blows right across your head. It turns off and on frequently so you can't escape.
A bad nites sleep makes for an unhappy person.
April 9, 2012
Rated 5 out of 5 by Vernon Enjoyable stay.
Everything when very well.
The staff was what you want to encounter after a long day of travel. In our case, 700 plus miles of driving.
They met our needs and offered an upgrade without us requesting it. Our goal was to get a great nights sleep to continue our travels the next day.
All our expectations were met.
March 3, 2013
Rated 5 out of 5 by MrsT66 Beautiful Hotel
The hotel staff was always pleasant. The check in and check out was quick and friendly. The hotel was beautiful and clean. We made a specieal request for our room and when we made it into town a bit early for check in they were able to accomodate us and our special request was waiting. I would definatly stay again.
December 27, 2012
Rated 1 out of 5 by Unknown123456 Wireless Internet needs upgrade
I reserved a club level room with the expectation that the wireless internet that comes with the room would be reliable. The connection was very slow and disonnected on me a number of times. I called the front desk twice and was told they would look at it and it never did get fixed. I was very disappointed.
November 1, 2013
Rated 5 out of 5 by Olive2012 Dec in Abq
I can always count on the professionalism of the Sheraton Uptown staff. They understand the meaning of service. My first assigned room was not up to standards and without hesitation, I was moved. They are pleasant, friendly, and accommodating. The rooms are spacious and the beds are wonderfully comfortable.
December 21, 2012
Rated 5 out of 5 by Delp Great Location
First stay at this Sheraton property. The staff was very responsive and helpful. Would recommend to friends.
June 25, 2014