Rated 5 out of 5 by Melissa0988 Great Customer Service
I am extremely pleased with the customer service in the club lounge! It is always well staffed, appointed and welcoming.
May 2, 2013
Rated 4 out of 5 by Vicki04 Great location
No acknowledgement of gold or spg membership at all. Staff nice great location
May 12, 2014
Rated 4 out of 5 by ramos55 hotel has excellent staff and decor
All personnel treated my family with great respect but my wife wasn't able to get a mother's day breakfast or brunch.
May 14, 2013
Rated 5 out of 5 by Chama3075 Great service & amenities
The hotel was very nice & the staff extremely helpful. Not thrilled with the quality of the food at the resturant.
October 2, 2012
Rated 5 out of 5 by momanddadof4 Super stay!
The best place I have stayed in years. Even with four young children we were completely satisfied with everything.
October 31, 2012
Rated 4 out of 5 by diegofan448 Nice stay
I enjoyed my stay at the Sheraton. The bed was very comfortable, the staff was nice and the location was perfect.
August 16, 2013
Rated 4 out of 5 by GeorgePSU Great Stay
Very clean facility with a great desk staff.
June 1, 2014
Rated 5 out of 5 Lovely hotel
We were in and out in 24 hours but have plans to visit syracuse for longer and will definately stay here again.
November 19, 2012
Rated 1 out of 5 by JB1982 Horrible
Toilet overflowed into room. We got a new room and the toilet still didn't work properly. Not worth the money.
March 18, 2013
Rated 5 out of 5 Happy with this hotel
Location is very good for visiting Syracuse University and town.
Room and towel are clean.
July 7, 2013
Rated 5 out of 5 by Marce64 Very comfortable hotel in all aspects
A very comfortable hotel, spacious rooms, very clean, friendly staff, in front of Syracuse University.
April 28, 2013
Rated 5 out of 5 by M470 A very comfortable hotel!
A great combination of service, comfort, location, and quality. Highly recommended when in Syracuse.
January 9, 2013
Rated 4 out of 5 by joe31 Joe
The room was ok--There were smokers on the floor and smell permeated the hotel hallway into my room
February 20, 2013
Rated 5 out of 5 by marlin704 FG
Great hotel! Great Location! Great personal service and recognition. The renovations are terrific.
August 11, 2012
Rated 5 out of 5 by Charlie good place to stay
It was the perfect to stay for the week long event I attended at the adjacent Syracuse University.
May 20, 2013
Rated 5 out of 5 by Henry1 Excellent Stay
Was only there for one night but would recommend the hotel. Staff very friendly and accomodating.
February 4, 2013
Rated 3 out of 5 by alltmd4 convenient to Syracuse U, but
room rate too high for a weekday & breakfast not worth it. parking cost extra. pool was not clean
July 8, 2012
Rated 4 out of 5 by RedSoxFan They have recycle bins in rooms!
This is the first hotel I've stayed at with recycle bins in the guest rooms. Bravo! Excellent!
June 18, 2012
Rated 5 out of 5 by Harry2 My hotel stay.
Met all my needs and more.
May 29, 2014
Rated 4 out of 5 by SFO123 GREAT PET POLICY
WHAT A BEAUTIFUL HOTEL AND THEY ACCEPT PETS FOR FREE. THAT IS WONDERFUL AND VERY CONVENIENT.
August 8, 2012
Rated 2 out of 5 by unman1234 room was disappointing
The bed was lumpy, the sheets were starched so much, it was like sleeping in tinfoil. the sheets were loud and uncomfortable. The TV didn't work. the Free coffee downstairs in the lobby was no longer free, in fact it was more expensive than outside the hotel. The elevator was being upgraded on the single busiest day of the year (the hotel was sold out months in advance). They knew this, yet still had the elevator floor being replaced (new tile. really? this day?). the hotel bar has been renovated to look like a "lounge". This is a hotel ON CAMPUS, yet the previous bar decorations of the campus was removed and a lounge look as installed. It smells of corporate decision. 90% of the visitors are Syracuse University (SU) alumni or game visitors- why would they abandon the SU look? lastly, when I was checking out, I was asked how my visit was, I offered up the above complaints.... to no reaction. All that tells me is that she really didn't want to hear my complaint, wasn't interested in my feelings and had no control of any situation to correct. I come to this hotel once a year, every year for the last 6 years. I am an SPG member. very disappointed. we shall see how this review is responded to.
February 14, 2012
Rated 4 out of 5 by JennaB Enjoyed our stay
I loved the New Years Package. The band was not as good as expected in the Grand Ballroom
January 2, 2014
Rated 5 out of 5 by drybones Great Stay
Wonderful staff quiet floor and quiet room. Clean. Enjoyed our four nights.
October 20, 2012
Rated 5 out of 5 by ATD333 Pete was Great
Pete was very professional and extremely helpful.
April 10, 2014
Rated 5 out of 5 by rjw6856 We always stay at this hotel when in Syracuse
Convenient, comfortable, and an awesome staff! Highly recommend,
February 2, 2014
Rated 5 out of 5 by LisaD66 Perfect location for visiting Syracuse Univ.
Great location for visiting Syracuse Univ. Parking was convenient.
August 10, 2012
Rated 5 out of 5 by lutherII Judge
This hotel was very clean and comfortable. Meals were wonderful..
September 17, 2012
Rated 4 out of 5 by GMS82777 Great for SU
Great to have a hotel like this right on campus. Enjoyed my stay!
July 15, 2012
Rated 4 out of 5 by notarehs Nice hotel
nice hotel but was told 1.5-2 hours for airport shuttle.
February 3, 2014
Rated 4 out of 5 by Iona11 Comfortble bed!
This hotel is quiet, conveniently located, with great views.
October 31, 2012