Rated 2 out of 5 by NLee Untreated Front desk employees
There was another event with many high school students coming. I was trying to ask a question while I had already checked in. Yet, I had to wait in the line for a long time before the simple question could be answered. There was SPG line, but they did not use it.
June 25, 2014
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 5 out of 5 by ncsmith Great Hotel and Friendly Staff!
All of the staff was very friendly and we enjoyed four days of meals in the restaurant. The shuttle service to and from the Metro station was a big plus.
August 1, 2014
Rated 4 out of 5 by Howdy61 Family visit August 2012
Unfortunately, the pool was closed for maintenance work. It would have been nice to know this when making the reservattion or if it was posted on your website. The staff was very apologetic and upgraded our room for the inconvenience. All other aspects of the facility and service were above expectation.
August 12, 2012
Rated 5 out of 5 by jktamartin Great Customer Service
We had a wonderful weekend in Washington DC. The customer service staff at the Sheraton Pentagon City Hotel was excellent. Our room was not ready when we arrived as expected. So, the front desk gave us vouchers for a free drink or appetizer in the lounge while we waited. The breakfast bar was amazing.
August 22, 2012
Rated 4 out of 5 by Lisa1206 Hotel Stay Comfortable and Convienent
I stayed here for 2 nights with my son while visiting 2 colleges in DC, the staff was wonderful and the room met all our needs. I would definitely stay here again! The shuttle service to the Pentagon City METRO was always on time, would suggest adding extra's shuttles during peak hours.
April 16, 2014
Rated 4 out of 5 by Sylvie64 Great value close to DCA Airport
Great hotel to stay if your flight has been cancelled. It is close to the airport and the price was very good for the value. However I would not pick this hotel if you plan to walk around to explore the neighbourhood as it is close to the highway and the closest services are at the Pentagon Mall.
February 23, 2013
Rated 1 out of 5 by Louie898 Poor service, old musty room
It started with check-in where the front desk appeared overwhelmed and unfamiliar with even the basics. Same issues when I went to check out. room was musty had sour odor, bath area was way too small. Food choices were extremely limited.
June 23, 2014
Rated 5 out of 5 by pastor1 The place to be
The room the staff and food are second to none. I plan on returning in the near future
August 6, 2014
Rated 4 out of 5 by jason14 Timely customer serivce for a left item
I checked out of the hotel and a few day later, I realized that I left something. Upon calling the front desk associate explained to me how she would contact housekeeping for me and state what the left item was. The situation was handled nicely, but no word back as of yet on the left item.
May 2, 2012
Rated 5 out of 5 by AloysiusJr Stay
Excellent Staff, accommodations, club lounge and breakfast buffet.
August 8, 2014
Rated 5 out of 5 by BigAl This hotel has great view
This was my first stay at this hotel in more than 20 years. It has been remodeled beautifully, my room had such a wonderful view overlooking the Pentagon and Wash. DC.
Checkin was easy, as well as checkout. Transpo to the airport was excellent.
Room was very modern with the newest in TV.
April 26, 2012
Rated 5 out of 5 by DTravelMan Great Stay at Sheraton Pentagon City
The Sheraton Pentagon City has one perk no one else in Washington has; Ranjit is the best Guest Services person I have ever had the pleasure of meeting. This stay was the best because of Ranjit.
July 9, 2014
Rated 3 out of 5 by MP18 Less impressive than I expected...
The front desk staff was great. After that, the restaurant and room service staff was unresponsive and almost rude.
July 30, 2014
Rated 5 out of 5 by Tina0627 Very accomodating...
The person checking me in asked if we were there for a special occasion. It was our anniversary, he provided breakfast buffet vouchers for our stay. Very much appreciated. Everyone was super friendly. The gentleman checking us in at the buffet was very pleasant too. Great staff.....
December 5, 2012
Rated 5 out of 5 by anon50 wonderful people
Everyone at the front desk, restaurant, pool and other staff were helpful and made us feel welcome
July 28, 2014
Rated 4 out of 5 by Junior50 suggestion
I thik it is time to renovate the fitness center and get a fan or imrpovve air circulation.
Also it would be hlepful if there were access to the club lounge on the weekends.
Also it would be useful if there were access to a morning newspaper before 7 AM on the weekends.
May 8, 2012
Rated 4 out of 5 by RoKa35 The club lounge is the best
The club lounge is the best of all the Sheratons we have stayed in due to the breakfast hostess, Emerlita. She is the most organized and has a wonderful personality in dealing with guests. You really enjoy going to breakfast there. She makes the start of your day great.
October 16, 2012
Rated 2 out of 5 by psj1949 dirtee carpet
Room 612...carpet is dirty and stained in many places...upon checkout I mentioned same to staff, my observation was not even acknowledged...scratched & outdated furnishings may not sell @ the garage sale
June 23, 2014
Rated 5 out of 5 by AL1965 Sheraton Pentagon review
I give it an excellent score stay overview
August 4, 2014
Rated 5 out of 5 by VATraveler17 Outstanding Service at the lounge
Emerlita provided OUTSTANDING service during my stay. The breakfast by far was the best around! It's the cleanest and offers a wide array of food! This is now my favorite Sheraton!
The lounge is always clean and the service is exceptional! Great job Emerlita!
March 7, 2014
Rated 4 out of 5 by jmethechef5 Nice weekend place
We go to visit our daughter nearby. We always get great service and the rooms are clean and priced very respectably.
July 21, 2014
Rated 4 out of 5 by sucrosebravo Recommended with caveat
I stayed on SPG rewards because of this hotels' convenient proximity to Arlington Cemeteary--I was laying a dear friend to rest. The hotel met my expectations but I was unaware of ongoing construction which made working from my room by day VERY difficult.
October 19, 2012
Rated 3 out of 5 by Lightbulb26 This hotel has a poorly designed room/suite
The room had a confusing design. A conference table with no other furniture was located in one room with the bedroom in the next room. The conference room area was ill equipped for a meeting due to no electrical outlets. I was disappointed with this room.
November 6, 2012
Rated 5 out of 5 by 3rdID All about service!
I attended a conference at the hotel and stayed on a few extra days. The staff was very helpful. I was very pleased by with the staffs help. Every time I needed something – someone was there with the answer, solution or recommendations! Thanks Sheraton.
December 12, 2012
Rated 5 out of 5 by lanni17 Most friendly staff
This hotel, in addition to being clean and comfortable and attractive, has a most friendly staff. They cared for me and my dog (oh yes, per friendly too) as if we were family. They arranged transportation, faxed documents and even walked my dog for me!
January 23, 2013
Rated 5 out of 5 by roach1224 "happy Camper"
My stay was just great. Attention from the restaurant to the front desk to the extremely comfortable bed, was five star.!! As a U S veteran, the staff was even more pleasing. ( which was not something that I brought up.) Would return in a heart-beat.!!
August 13, 2012
Rated 4 out of 5 by jmcn856 Free WiFi & Free Parking
I think you can improve your hotel guests experience by not nickel and dimeing them with parking and WiFi charges on their bill. Also,during renovations like now when you have no pool, health center or restaurants, you need to give out something else.
August 26, 2012
Rated 5 out of 5 by Irv72 Great Hospitality
The help staff with our reception and banquet were outstanding. They (staff) worked well at getting our needs met.
July 14, 2014
Rated 5 out of 5 by Henry17 Excellent place to stay
The service was wondeerful and the staff was very helpful when we asked for travel information. The shutter service to the mall and Metro was very convient. We wil always stasy here when we visit. Washington. I enjoyed the well equipted gym
November 23, 2012