Rated 4 out of 5 by Benjy Great stay
We had the double suite. It was smaller then expected but adequate. The beds are very comfortable. A couple of times we had to ask housekeeping for linens as they were not replaced. The front desk staff is wonderful. They will answer all your questions, give directions and help you in many ways. Very dog friendly.
July 12, 2012
Rated 5 out of 5 by JonS Great location
This location is perfect when visiting Dallas. Easy access to Downtown, Dallas Market Center. Only 20 minutes to DFW Airport. Staff was helpful in suggesting places to visit. The Starwood Lounge on the 11th floor is a great value. Shuttle driver was polite and helpful. Bartender was fun and remembered his guests.
May 3, 2013
Rated 3 out of 5 by Mike Uncomfortable bed!
The room overall was fairly nice, but the bed was really uncomfortable. The mattress was concave, which made it hard on the back. The free breakfast was not good at all. Get some real eggs people. The pool area was nice and there were plenty of towels. Housekeeping was very nice and provided us plenty of towels.
April 9, 2013
Rated 4 out of 5 by Gabal2000 great staff
age of the hotel clearely shows on both the exterior and the entiror. However, the staff and the food quality at the lounge more than make up for the dated hotel. Edin was the one that checked me in and he was welcoming and freindly. Check in was quick and efficient. the rest of the staff shwoed great attitude.
January 18, 2013
Rated 5 out of 5 by lala55 Hotel review
Checking in at the Sheraton Suites Market Center, we knew we were in for a treat. The service at the front desk was excellent, very hospitable and helpful. They made me feel like home away from home. We had an excited and pleasurable experience, this is our second stay and we will come back.
Thank you Sheraton!
July 16, 2013
Rated 5 out of 5 by MKBeautiful Great Little Escape in the big city!
Like coming home...warm friendly people who always had a smile & a nice word to share!
Staff members were gracious even when I asked for more than I should have...with a smile!
The breakfast bars were beyond great...the selection was good even with wheat & dairy allergies!!!
August 3, 2014
Rated 4 out of 5 by Happihapa Downtown Dallas
This was my second stay at this hotel and I plan on keeping this one on my list. It has been recently renovated and is very clean. The price is right and the staff is friendly. Plus its pet friendly!!! The only downfall is that its not in the middle of downtown, but it's a very short drive to all the sights.
July 7, 2012
Rated 5 out of 5 by BobB Wonderful Staff !!
The staff at the Sheraton Suites in Dallas is great. The team at the desk was very friendly and helpful, the rooms were clean, and the restaurant and lounge staff provided excellent service. The management team is engaged and visible. I would recommend this hotel to anyone visiting the Dallas-Fortworth area.
May 3, 2013
Rated 5 out of 5 by Booker123 Outstanding 11th floor SPG Club service
The service I received from the 11th floor Club attendant, ABU, was outstanding. His attention to detail was always consistant, consistantly great. It was obvious he "cared" for each and every patron.
Excellent support provided by all staff members which I interfaced with. The GM is doing something right!
November 14, 2013
Rated 5 out of 5 by ri321 enjoyed my stay
i am satisfied with the service provided.
1. at the time of check-in i was upgraded.
2. service at the starwood level was excellend, service provided by Mr. Abu at the complementary breakfast was excellent.
September 12, 2014
Rated 5 out of 5 by sarah212 Great location & great room
This hotel was better then I expected! The rooms are clean & the view from our walk out balcony from our bedroom was beautiful! The bed & pillows were amazing!!! The location is great! Only about a mile drive to downtown!!! And the staff was very friendly & helpful with finding us a good place to go eat!
December 26, 2012
Rated 5 out of 5 by Atlhou Thanks Sheraton Suites Market Center
All of the Sheraton Suites staff were professional and great. They spoiled me throughout my entire visit!
October 1, 2014
Rated 2 out of 5 by Jonzey Sheraton Suites Market Center Dallas
The entrance and lobby was impressive and meet my expectations. However several things were disappointing. There was a note in the elevator indicating updates and construction were underway. This I understand and accept, but the hallways were not vacuumed and cleared of dust and debris at the end of the construction day. They have two full beds stuffed into the bedroom so someone is sleeping right against the wall in each of the beds and you can not open the closet door fully because the door hits the end of the bed. The bedroom suite assigned for my family of four really only had room for a single king sized bed not two full sized beds. Finally but not least, my second suite, which was reserved for my parents, was not serviced for two days in a row even though they were not participating in the "Green" program. I had to request fresh towels for them for two consecutive days. This location has excellent potential, but because of my experience, I can not recommend them at this time.
July 29, 2013
Rated 5 out of 5 by samsylv123 Hotel was perfect for our needs
We had three groups from one family and were placed close together on the same floor. The children loved the pool, the workout room and the club on 11 for drinks and snacks. This all kept them very happy while we adults got to enjoy our own plans. The rooms were perfect (spacious, clean and complete).
March 25, 2014
Rated 1 out of 5 by DallasTraveller Very Noisy Room
I have been visiting Dallas area and I stayed in this property several times. I always insist in quite room as I know the noise level due its proximity to highway. In spite of my request, I was told it was the top floor and I would not face the noise issue. However, the highway noise is unbearable.
April 11, 2014
Rated 3 out of 5 by dlduncan Getaway
Hotel is okay. Beds comfortable, however no walking room around beds, very small double bedroom. Room was clean. Close to AA Center and downtown. Don't appreciate having to pay to use internet or park at hotel but greed seems to prevail. It is an open lot and should be included free to paying guests.
August 15, 2013
Rated 3 out of 5 by sarah7785 Food needs improvement
I stay at Sheraton hotels many times throughout the year for business. Overall, the rooms are nice and the staff was accommodating. However, the hotel restaurant really needs improvement. I have visited this hotel several times over the past couple of years and I'm always disappointed with the food.
June 18, 2012
Rated 5 out of 5 by Fengshui1 Incredible service
I would recommend this hotel to any individual and/or family. The staff members were extremely friendly and helpful to my entire family. The suite was clean and spacious and offered beautiful views of Dallas. We plan to visit Dallas each year and will definitely be staying here again and again!
December 14, 2011
Rated 3 out of 5 by Patz Market week stay
During Market Week this has been one of my favorite hotels to stay in, but this time something happened that it wasn't the same. The staff was not as helpful as always, the room I stayed in was not as clean and was not maintained. I hope this is taken care of as it can be such a great hotel.
October 30, 2012
Rated 3 out of 5 by tkteeker Room smelled of Cigarettes
Standard Sheraton fare. Very friendly staff. Club lounge had hot breakfast (bacon one day, sausage the next, french toast). Room was spacious. Only down side was that teh room reeked of cigarettes. There was copious amounts of fragrance thrown around, but the room still screamed cigarettes.
September 23, 2012
Rated 5 out of 5 by travis24 awesome stay
My wife and I made a one night trip to Dallas and had an incredible stay at Sheraton suites. Edin was extremely friendly and went above and beyond with not only the comfort of our room but in helping recommend and make a dinner reservation for us. We will definitely make a return trip soon!
August 2, 2013
Rated 5 out of 5 by EWCO Superb Experience Again
I've stayed here multiple times when in Dallas and each time has been one of the better SPG experiences I have had.
I very rarely write reviews but felt that as many times as the Sheraton Suites Market Center has exceeded my expectations that I should share my experience with others.
May 14, 2014
Rated 3 out of 5 by B10000 needs an upgrade
Carpet is very old and dusty in hallway and room. Baseboard and walls (4th floor) needs repair. Sliding door has to go! Carpet in room pretty bad and cushion at love seat soiled. Dim lights cannot hide OLD! One night is it!
August 25, 2014
Rated 5 out of 5 by Jose740 This hotel was very accomodating
The staff at this hotel were very accomodating in every way. There was an issue with our room and they were able to find us another room to move in to. They really went the extra mile. I will definitely stay there again when I come back. Again, I would like to thank your excellent staff.
October 25, 2012
Rated 5 out of 5 by Bert43 Great Hotel
I loved the fact that our sitting room was separate from the bedroom.
Having a restaurant on site was so convenient and we loved the breakfast buffet.
A very nice touch to give us a free bottle of water each day. Room was very clean. We had a very nice stay at this hotel.
June 17, 2014
Rated 4 out of 5 by JCO64 Nice Hotel
This hotel is a little pricey as the brand name suggest. However, the service was great. I was originally assigned to a room that had cigarette smoke smell in it. I confronted the front desk and was reassigned to anther room with no problem.
August 7, 2014
Rated 3 out of 5 by MrVicci Duty Room
My understanding was that 4th floor is probably a pet friendlt floor...but hallway and room needs further attention (carpet, wall, overall). My toddler had dark feet and knees after a few minutes walking and crawling around room after our arrival.
July 31, 2014
Rated 3 out of 5 by globetrotters Good hotel for the design center
I think my judgement is clouded by the room/floor we received. As a platinum member would think we would have at least been assigned a room on the SPG floor... As a gold received that floor and if don't receive that floor have to wonder why. When mentioned to the front desk the explanation was unconvincing, (won't go into the lengthy synopsis) no offer to move us was forthcoming. There had to be a better room/floor as the hotel parking lot was far from crowded. We were assigned a room on floor 5.. Right over the vents for the restaurants. We love hotels were we can open the windows for some fresh air. Couldn't keep the window open unless we wanted to smell food... Steaks grilling odor. It was classed a suite hotel, however, the bedroom was dinky...maybe different on upper floors, don't know. The sitting room and bathroom were sized okay. Staff was polite and helpful. Gave us directions to a destination that was spot on. Right in the heart of the design center so if that is your destination a good choice.
March 8, 2014
Rated 2 out of 5 by KCguy Ok, average-avoid the highway facing rooms!
Most issues you have with this hotel will be avoiding rooms that face the highway. A Platinum, I was placed on the 7th floor, end room (not a SPG floor--you would think they would have prebooked a platinum with one of the better facing rooms on a better floor--put SPG doesn't seem to do that). I slept only 2 hours despite my sound machine on full blast. The traffic noise is horrifying. Tonya at the front desk, who is fantastic, changed my room the next morning at 7am to a room facing the opposite way. The first room was a King, which I had reserved, and the new room was a Double. The double rooms have MUCH more space than the kings in the bedroom. I do not recommend the kings due to tiny bedrooms. The Club had hot dinner-type food options at night and in the morning, but no alcohol, which seems strange. Overall, it was average--rooms were average condition with minor issues such as leaking shower heads, scuffed up tubs. I probably will look elsewhere next time due to the wide arrange of choices in Dallas.
November 2, 2011
Rated 5 out of 5 by pyzca Do Not care to write long review
Everything was great. Staff were friendly. The two bed +1 couch room (#603) though... had terrible layout. I would guess that there were about two feet of space between the foot of each of the two beds and the wall. The couch area was fine, until the couch unfolded... same issue.
June 3, 2013