Rated 2 out of 5 by nita65 The hotel has a wonderful staff but the hotel needs work
the hot water was not working Saturday morning so had to go out without a shower. The tv/cable kept going off and had to keep unplugging then plugging back, the rugs were dirty; the tubs had missing nozzles and was caroting.
September 18, 2013
Rated 4 out of 5 by AncientQuaker work needed
The overall comfort of the room was fine. The TV was substandard (low picture quality and very slow response in changing channels). The shower head was loose. The tub was extremely slippery (a tort waiting to happen for you).
June 13, 2013
Rated 5 out of 5 by bostonbeans Excellent hotel after remodel
We had a fantastic stay. We had stayed before and weren't impressed. But they have recently completed a renovation and it is very nice. The staff were always excellent, before and after.
Highly recommend this hotel.
August 12, 2013
Rated 4 out of 5 by TravelforBusiness Billing Issues
The hotel staff is great when checking in. The problem is the constant calling follow ups with billing errors. Unacceptable still have not received the correct bill
On a positive note the restaurant staff is terrific
October 13, 2012
Rated 3 out of 5 by Rrrr1 No valet parking.
The parking and acces to the hotel is not great. The parking is quite cramped, and tough to get around. But the parking is free.
The staff was friendly and helpful.
The room was clean.
The bathroom was pretty small.
October 9, 2012
Rated 4 out of 5 by Family2012 Exceptional Staff !!
The staff was exceptional !! They work like such a great TEAM! Everyone was on the page of putting the guest first with a smile and a warm greeting. The room needed to be updated; very old TV, dresser, and bathroom.
October 17, 2012
Rated 1 out of 5 by SUSIEQ1 HOTEL REFUSES COMPLIMENTARY UPGRADES
CALLED AHEAD HAVE NEVER STAYED AT A SHERATON THAT DOES NOT GIVE GOLD OR PLATINUM COMPLIMENTARY UPGRADES HAVE STOPPED AT 4 THIS TRIP AND EVERY ONE HAS DONE SO EXCEPT THIS ONE WAS TOLD WE WOULD HAVE TO ASK THE MANAGER
November 24, 2012
Rated 4 out of 5 by jaxson Staff
You can only make a first impression once! Shayna and Mallorie at the front desk were extremely organized which allowed me to check in in a hurry. Plus they made sure all of my requests were taken care of. Thank you
December 4, 2012
Rated 5 out of 5 by Robbie74 Excellent stay
My stay here at the Sheraton Springfield was typical of any SPG property, wonderful. The room was very clean, the bed was super comfortable, and the staff was very accommodating, espcially Shayla at the front desk!
December 31, 2012
Rated 5 out of 5 by JanenRon Convenient to major highways
Hotel staff was very attentive and responsive to our requests. Parking was very convenient. Club level offering and staff were excellent. Room temperature was not easy to adjust due to green hotel settings .
November 1, 2013
Rated 3 out of 5 by Daddy No heads up
I sure wished you would of told me your pool was out of order. I would of tryed another hotel. That's all my daughter was looking forward to, for all week I told her it had a indoor pool she was very disapointed.
August 13, 2012
Rated 4 out of 5 by REW01 REW Stay June 2013
I found the satff very helpful, the room was clean and comfortable. Each evening when we returned to our room all it was cleaned and ready for us. Overall the hotel was well maintained and very comfortable.
July 1, 2013
Rated 1 out of 5 by Napsterrick Horrible experience
Screwed up billing and reservations
Room has 3 plumbing issues
Sink is leaking and dripping
Toilet seat broken
Shower head broken
No soap or shampoo left by maid service
September 5, 2013
Rated 3 out of 5 by veritas Good location, poor temp control
Hotel has a great location, good amenities...BUT...beware that they can ONLY have the HEAT on during the winter.
3 stars for lack of proper temperature control, but besides that this hotel is decent.
January 23, 2012
Rated 4 out of 5 by Donna51 Would stay again
The hotel was very clean and the staff was very curteous. It took several follow up calls to get our rollaway that we had ordered. Food in the hotel restaurant was very good but pricing was atrocious!
August 22, 2012
Rated 2 out of 5 getting run down
I've stayed here a number of times and the hotel is starting to show wear and tear. The closet door in my room was off the hinges. there was a light out in the bathroom that was never fixed.
November 7, 2013
Rated 3 out of 5 by Teacher2000 Ehhhhhh
THe staff was distant and hollow. Our floor was cleaned with every room door opened and in stages so when we returned the beds wee made but there were no towels and we had to call twice for them.
September 19, 2012
Rated 4 out of 5 by Sally25 great club level
Betty in the club is fantastic on Friday nite.
Joseph on the front desk was great and
more than willing to do whatever he could
to make our stay a positive one...and he did that. Thank you both
August 28, 2012
Rated 1 out of 5 by AjitG Not To SPG Standards.
I'll just copy my emailed complaints to the General Manager and SPG. For the record, neither of them have responded with even an acknowledgement of getting my email. What poor customer service!
1) Housekeeping did not put on the fitted sheets on the bed properly. Notified front desk of the issue. Problem was not corrected when we returned that night.
2) In fact, housekeeping didn't bother to clean the room or make the beds, etc when we returned in the evening. We'd left at 10 AM and returned by 11:30 PM--no housekeeping done. Even after we'd notified the front desk.
3) The bathroom only had 2 towels. Had to call the front desk for more towels (which, thankfully, they did supply).
4) Thermostat stopped working properly late on the second night. Did not call the front desk at that point, mostly because I just wanted to get some sleep.
And as a Gold member, there was no real recognition or any sort of perks beyond the basic 250 points...which an automated system could have parceled out. I go to SPG hotels for the quality service...and this did not meet it by any stretch of the imagination.
May 16, 2012
Rated 5 out of 5 by Zanrich2 This hotel had very clean rooms.
I was pleasantly surprised to receive a perfectly clean room and bathroom. Every thing was wonderful!
February 11, 2014
Rated 5 out of 5 by pety123 Hotel Parking
I was surprised that the hotel charges for parking. I think parking should be free unless you are attending a function at the hotel and not staying there.
January 2, 2014
Rated 5 out of 5 by Jackwho Springfield, Ma
I have stayed at the Monarch Springfield for a few days in January for the past four years and I have never been disappointed.
January 27, 2014
Rated 5 out of 5 by NAEB1 Springfield Stay
Very nice facility. Attended a conference, everything was set up nicely for sessions and meals/entertainment. All members of the staff were excellent, very friendly and helpful.
October 24, 2013
Rated 2 out of 5 by leigh3296 Springfield, MA
The room was extremely hot and there was no way to adjust the heat. They recently got rid of movies on demand and switched to regular cable which was also another let down.
November 19, 2013
Rated 5 out of 5 by Gramps Great check in
Alexandra, at check in,was exceptionally professional and courteous. My stay was my first as a platinum status Srarwood guest and I was thankful for her genuine warmth and attention.
August 22, 2012
Rated 3 out of 5 by Debbie1958 Cleanliness
The elevators were not clean. The garage elevator had an npleasant odor.
Wifi cost 9.99 this time. In the past it's been complimentary.
January 19, 2014
Rated 2 out of 5 by Mamalaof2 Not impressed
When I arrived I was not impressed with the customer service. They made me feel like I wasn't welcome.
February 9, 2014
Rated 4 out of 5 by kbirdcc Lacking Customer Service
The Front Desk Staff should be retrained in customer service skills. The last thing that a guest needs to hear, is the front desk staff having an argument about your reservation!
March 20, 2012
Rated 4 out of 5 by Kshanee I would stay again
Everything was pretty good except the restaurant and parking. The room was quiet, clean and very comfortable. The staff were friendly, helpful, and professional. The restaurant's food was okay. The soup was extremely salty, and the coffee and water for tea were always lukewarm. They seemed to be short staffed for breakfast- we had to wait about 10 mins to sit and there were many empty tables that hadn't been cleared. They also kept running out of plates and utensils, and the omelet station was very slow. With parking, there is little parking in the garage (single level), compared to the size of the hotel, and some spaces are tight. You have to go a different parking lot around the corner and across the street if they are full, which is highly likely on the weekend. I wish staff had explained this. There's a walkway from the overflow parking area to the hotel. There is a free parking area after 5 on weekdays and through the weekend as you drive past the garage, across the street. This hotel is in a business district, so there are not many restaurants open at night and on the weekends within walking distance.
August 26, 2013
Rated 4 out of 5 by JustMe Staff
Front Desk - Excellent
Maid Service - Good, but Maid has own ideas about time to clean (early) for those staying over at convention
Person at Front Door - Friendly and Welcoming
August 8, 2012