Sheraton Park Hotel at the Anaheim Resort

  • 1855 South Harbor Boulevard
  • Anaheim,
  • California
  • 92802
  • United States
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Rated 4 out of 5 by 461 reviewers.
Rated 4 out of 5 by Stunning Performance Both Naz and Roy at the Lounge are extreme in their insistence they remember our names and address us the same. Helpful, friendly courteous. It is like family when we visit. the front desk and maids asking if there is anything they can do to make our stay more memorable. Tops in our mind. The management should feel fortunate they have such high caliber of employees. September 23, 2013
Rated 2 out of 5 by Front Desk Staff Rude to My Family I am a Platinum Member and when I travel with my family I have my wife and boys check in while I still go to meetings and run errands and never have a problem This stay however the woman at the front desk decided it was her job to ruin our stay before we even checked in. She was just very rude and unhelpful and she even told my wife she would not have Club Level access until I came and saw her - seriously??? First of all it was already past the time that they have snacks in the evening so whats the big deal. Second she gave us one King bed when we reserved two Queens because we had our boys with us - she well your profile says King and my wife said well our reservation says two Queens - not the type of service I have come to expect from Starwood and why it is even necessary for some one to be that rude at check in is beyond me - I know that this person was just one rotten apple in the bunch but it should never happen. October 23, 2013
Rated 2 out of 5 by Good location Last time we stayed there, we had better service and had a room on a floor for SPG members. This time we had a room on a low level overlooking the roof and front street. They wouldn't accommodate a late checkout, even though we are SPG gold members. Air conditioner wouldn't go below 72, and it didn't feel like 72 in the room. I would recommend it for its location. October 11, 2013
Rated 4 out of 5 by inexpensive, well loctaed Good tip is to stay on the upper floors with view of fireworks; request it. Nearby restaraunts on Katella like PF Changs and Cheesecake and CPK. City sponsored bus that takes you to Disney is supposed to pick up every 20 minutes but I found it to be very unreliable. Service in the adjoinging restaraunt is friendly and efficient food is ok-good but nothing special. October 24, 2012
Rated 3 out of 5 by Wifi and Parking too expensive Overall, the hotel was fine; clean with good amenities available. It was in the perfect location for us to reach both the anaheim convention center and Disneyland. Unfortunately the parking was $16 per day self park. The majoritiy of hotels in the area offer free wifi but this one charged $10 per day! We paid for only 1 day of wifi because the service was so bad. August 8, 2013
Rated 3 out of 5 by Great location and facilities, but could be better Overall, our stay was fine. Proximity to DIsneyland was our main reason for staying here. Our room was good and the Sheraton Lounge staff was great. However, the hotel put us on a non-Platinum floor, despite my status. They also did not give us proper access to the lounge and we had to ask for it. Also, the hotel valets drove aggresively in the parking lots. October 9, 2012
Rated 1 out of 5 by How many room keys does it take We've been locked out of the building parking lot and are room multiple times each and every day. A 4 night stay has given us more time at the front desk than Disneyland and are room we are very frustrated. We had to get new keys this before going to breakfast the over and under is how many keys today. Overall the hotel is clean, convenient, and offers a lot. October 20, 2012
Rated 3 out of 5 by This hotel needs to upgrade Proximity to Disneyland was awesome, but the name should live up to its expectations. The bed was uncomfortable, like too many people had slept in it. The pool looked outdated; needs more modern furniture. Staff that brought our crib was very good. But overall the look of the place needs an updo. June 4, 2014
Rated 4 out of 5 by Stay Here There are two Sheraton hotels in Anaheim. This one and a filthy one. Do yourself a favor and stay here. We didn't and tried the other one first. We eventually ended up here as the other hotel was so dirty. The staff at this hotel were very accommodating and looked after us when we arrived. It was clean, and you can see the Disney fireworks from your balcony. August 25, 2013
Rated 3 out of 5 by Club Romm the hotel was nice and clean staff was friendly. I booked the club room but the room is small nothing special, the club room is so small had only 4 tables some guests had to stand and eat it was to crowded breakfast food was not so many selections only some pasties and breads no hot food. it was bad compare to other Sheration hotel and below my expectations. April 2, 2013
Rated 5 out of 5 by Great hotel This is a fantastic hotel that is affordable yet luxurious. It is also in walking distance of Disney Land which was very important for us. I highly recommend and will return to the Sheraton on our next visit to Anaheim. We had been traveling for two weeks in california when we arrived and the Sheraton had first decent bed so we could get a good night sleep. September 9, 2012
Rated 4 out of 5 by Needed New Room Upon checking in I got to my room to realize that it was filled with cigarette smoke from the room next door, I went back to the front desk to get my room switched and without hesitation the gentleman took care of my request. Everything worked out and I had a great stay. The new room was nice, overlooked the firework display of Disneyland and all was well. July 15, 2013
Rated 5 out of 5 by All sorts of extras This hotel is an easy walk to Disneyland. But it offers quite a bit of extra amenities. The gym is new with great equipment. The pool is clean and landscaping around it great. I have had pool views from my balcony as well as "park views". Both are excellent. The lounge in the Club level is a great fast breakfast and the reception at night is a great extra. February 17, 2013
Rated 5 out of 5 by Great for families Our family spent 3 days at Disneyland and stayed at the Sheraton. Very close to the park so little ones could easily and quickly come back every afternoon for a break. The Club Floor is awesome for kids and adults alike, a huge advantage for a family! June 21, 2014
Rated 4 out of 5 by Great Location The staff are all very helpful, friendly and professional. We enjoyed our stay so close/easy access to Downtown Disney - We didn't get to see fireworks (but were told we could if Disney had a show), we did however see the World of Color at California Adventure. Anyway, balcony was nice to relax and watch life go by. Would definitely stay here again. December 4, 2013
Rated 5 out of 5 by Welcoming Staff During our stay, the housekeepers were wonderful. Not just the work in the room but they always acknowledged our presence and wished us well. I was getting ice one morning and one came up to me and asked if she could help. It was a great experience that made us feel like they appreciated our being there, not just as clients but as friends. March 17, 2014
Rated 5 out of 5 by This hotel caters to their guests The look and feel of the hotel was beyond my expectations.. The layout of the walk areas and surrounding plants gave it a very tropical feel. The room was very comfortable & surprising was that the water bottles on the desk were complimentary.. Now that is a plus!!! Top this off was the food provided for the conference.. Scrumptously delicious!!!! July 15, 2013
Rated 4 out of 5 by Great choice I initially booked a hotel across the street from Disneyland and later decided on the Sheraton. What a great choice! My family visiting from OH & TN enjoyed the hotel very much. I requested a view of Disneyland for the fireworks and wasn't disappointed. Great room and loved that there was Starbucks coffee. Will definitely choose this hotel again. June 24, 2013
Rated 5 out of 5 by Excellent Service and Food Quality I am the event chair of the conference hosted at the hotel. I'm greatly impressed with the service of the hotel staff. Everyone was very accommodating and would even remember small things about each guest that made our stay pleasant. I also received compliments regarding the food. I very much enjoyed the taste and quality of the meals served. November 7, 2013
Rated 5 out of 5 by Excellent Customer Service I just returned from a 3 day conference at the Sheraton at The Park in Anaheim, CA. The hotel was outstanding! The rooms were very modern and comfortable and the bed was so cozy that made me want to stay in it all day long. The hotel staff were so accommodating and kind. I would most definitely recommend this hotel and will be coming back soon. October 23, 2013
Rated 5 out of 5 by So Accomodating! My husband, young child, and I stay here at least twice a year. Our last visit the front desk person was not friendly, had a harsh tone and made us feel like we were an inconvenience to her day. This was the first time we had experienced shoddy treatment from this particular sheraton. I am happy to report the top notch front desk staffers are back! This visit, I did not have my husband, but came with 3 kids ranging from 5 to 12. We were a little early and Dylan at the front desk was very helpful in getting us into an open room with all my specifications. He thanked me for being a loyal and repeat customer. He ensured I had all the help I needed to get myself, the kids and all our belongings in the room at the same time. Sandra in the club lounge is always friendly and efficient and has a kind word for everyone no matter what the age. AND the hallways are NOT filled with the sound of thundering feet or excited voices at all hours of the day. December 27, 2012
Rated 5 out of 5 by Great Hotel This hotel is absolutely great. We have nothing bad to say about it. The staff and Hillary went above and beyond to make our trip perfect and for us to feel special. Very close to Disneyland, great pool, great food, nice rooms. Loved the view of the nightly Disneyland fireworks! Will stay here next visit! May 12, 2014
Rated 4 out of 5 by Mold in room There was mold around the HVAC register in the main portion of the room and the bathroom had mold along the ceiling. I believe they need better airflow. This was not a big deal to me; but I realize some guests may not be happy with this kind of stuff because of the fear of toxic mold. Other than that, the room was very clean and comfortable. October 25, 2013
Rated 5 out of 5 by Within walking distance to Disneyland and restaurants I really like the location it is very convenient!! The beds are hard, they could be a little softer. July 15, 2014
Rated 3 out of 5 by Great location, noisy rooms The location to the park was excellent, with ART is was convenient. On the nice days a manageable walk with a 5 and 8 year old. Only drawback was the noisy room. Could here the guest above us argue and use the bathroom. Running water sound was very evident. In addition, you could overhear conversations from the guests in the adjacent room. November 4, 2013
Rated 4 out of 5 by 'Functional' hotel close to Disneyland Rooms - clean, but somewhat basic. Bathroom arrangement unusual. Shower head too low for 6 foot-er. Tiny wardrobe Club lounge - tiny, too many kids at times, but staff were great and quality of food and drink good June 25, 2014
Rated 4 out of 5 by Convention Center Location My stay was excellent. The staff was very courteous and helpful. The proximity to the Convention Center and Disney was great. I would definitely recommend this Sheraton for family fun or business travel associated with the Convention Center. June 16, 2014
Rated 4 out of 5 by Good hotel for the price and location Our family stayed at the Sheraton at the Park, Anaheim while visitng Disneyland. Location is good, room was standard. We upgraded to the Club Level which was very nice for breakfast and evening happy hour. Price was competitive for a similar room at nearby hotels but they fail to mention the daily $16 parking fee tacked onto the bill. January 21, 2014
Rated 4 out of 5 by Downgraded from previous stays... We have stayed at this hotel numerous times. However, the property is aging. The carpet is wrinkling and bunching. The shower drain was so clogged that the water backed up to three-four inches high in the tub. Low rating for "SPG Recognition" as we were not greeted as Gold members, and I had to go back to the front desk to inquire about membership benefits (Welcome gift, late check-out). The staffer that checked us in was not the friendliest. The room we were "upgraded" to was Room 1216. DD NOT EVER STAY IN THIS ROOM. It is directly under the Club Room on the 14th floor, and from early in the morning as they are setting up and people are getting in and out it is NOISY. Things being banged around, chairs being moved (dragged) across the floor, balcony doors being opened and shut, etc. Still a great pool for a property of this size. The one shining thing about this property is the Club Room, and Sandra in the morning, and Naz in the evening. They are both fantastic. We will stay there again mainly for the Club Room, and the proximity to Disneyland, but it is becoming iffy. June 24, 2014
Rated 3 out of 5 by Air Unit not up to Par Our stay was ok. Pool was cold. Our air conidtioning unit didnt work and had to move at 10:30pm. The Maintence worker not very good. he suggested using a fan first. very rude, mind you it was cold outside but very warm inside. Person who moved our room said that Sheraton is a older hotel and suggested that we open our balcony door. Wow January 8, 2013
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