Rated 4 out of 5 by Landshark67 Very Disappointed
I came to stay at the Sheraton in Society Hill by way of the downtown hotel. Their system crashed reservation lost, so no room. Had to make another reservation so instead of getting the room for, 109.00 had to pay 195.00 a night. Asked the front manager, Nadia if there was a way that I could get the room for the rate that I was going to pay downtown, without any hesitation she said no, why not it's a, Sheraton, because we're in a different part of town was her response. Although the hotel is very nice, I must say I was very disappointed in the fact that the front manager, Nadia, would not honor the rate of the downtown hotel. I would be very hesitant about recommending your hotel to someone visiting the city.
July 25, 2013
Rated 5 out of 5 by MikeO73 Count on every memberof the staff while enjoying the location
The concierge, doormen, desk clerks, restaurant staff -- every one of our contacts while here was positive, generous, and friendly!
The location proved to be ideal: a quiet, almost suburban-feeling hideaway but a very short walk to a good variety of restaurants, the river-front, and the most important historic and scenic sites.
July 24, 2013
Rated 5 out of 5 by Marko255 Great hotel, service and location!
If the only thing I have to say critical about the hotel is that the layout (in terms of my room assignment) was a bit circuitous to the elevator, I think we're getting in the weeds... this Sheraton is really great, the staff is extremely friendly and helpful, and the facilities are top notch.
I had hoped to try the restaurant for my breakfast needs beyond the cafe (the full menu looked really great), but felt that even the simpler dishes were exorbitant
July 22, 2013
Rated 5 out of 5 by jehangir perfect
the hotel was in the right spot with right staff and right facilities.
could not ask for anything more.
July 22, 2013
Rated 4 out of 5 by JonathanDC1 Attention to service
Service, service, service.
July 21, 2013
Rated 4 out of 5 by djb8914 Great location but AC needs work
The AC would not shut off. When we came back in the evening it was 61 F in the room. Maintenance was great and offered to replace the compressor but it was late and we were leaving in the morning.
July 20, 2013
Rated 5 out of 5 by Chay Wonderful Hotel
This is a wonderful hotel and I would recommend it to anyone looking to travel to the Philly area. I have been staying at this property since Sept 2012 for business travel and keep returning. The staff, from front desk, lounge, restaurant and valet, are great.
July 19, 2013
Rated 4 out of 5 by rustyhorse Restaurant prices
Restaurant prices are just too high. I have had the same issues at other Sheraton hotels. Thank goodness this hotel had a Starbucks Kiosk so my breakfast was under per diem
July 19, 2013
Rated 5 out of 5 by coolseb A Fabulous Dog-Friendly Hotel
We had a wonderful stay at the conveniently-located Sheraton Society Hill last weekend. All of the staff- from the front desk to the bell boys/valets to the folks who maintain the cleanliness and sparkle of the hotel were extremely friendly and helpful! Our room was on the Club Level, thanks to the special care of the guest services manager, and we couldn't have been more delighted. The beds were super comfy, the room was sparkling clean and appeared newly furnished, and the Club Room was an extra bonus that we enjoyed throughout our stay. Our dog joined us for this trip and was pleasantly greeted by everyone he met. Because our family lives in the area, we will definitely be coming back for future visits.
July 16, 2013
Rated 3 out of 5 by OutsidePhilly Not so great
The hotel was kind of loud. Also, the whirlpool wasn't working and hadn't been working for a while. Not many hotels in the area have a whirlpool and we chose the hotel for this reason. The breakfast buffet was truly awful. The hot food was cold and it was very expensive.
July 15, 2013
Rated 5 out of 5 by Barb Hotel location is great
We were accommodated for early arrival which after flitting for7 early hours was great. Their shuttle from airport was reasonable and prompt. The complimentary hot pretzels and beverage in lobby hit the spot before we went to the wedding. The staff was very concerned when they saw my husband limping and offered him a number of cold packs. Their breakfast choices were delicious. A must stay when we are In the area again. So close to old Philly with lots to explore on cobblestone streets
July 14, 2013
Rated 5 out of 5 by Normal great place to stay
The hotel was perfect for our needs. One day, the daily room service was done a little too late in the day and when they did do it, it was not the complete job, but was satisfactory.
The concierge was a little difficult to contact. He was very nice and helpful, but not always at his desk during working hours.
July 14, 2013
Rated 4 out of 5 by arturo12 Great Location
This is a great location for old Philly, you can walk everywhere and is not far from the airport
July 7, 2013
Rated 3 out of 5 by BILL98 SERVICE REQUIRED
RETURNED ON FRI @4-4:30 AND ROOM HAD NOT BEEN CLEANED. HAD TO CALL FOR FRESH TOWELS TO SHOWER BEFORE WE WENT BACK OUT. ROOM WAS NEVER CLEANED BUT FRESH TOWELS WERE DELIVERED PROMPTLY. THOUGHT WE SHOULD HAVE BEEN NOTIFIED THAT THE STREETS WOULD BE CLOSED FOR THE PARADE WHICH PREVENTED US FROM GETTING TO THE HOTEL TO DROP OFF CAR AND LUGGAGE
July 7, 2013
Rated 5 out of 5 by SGF4 Excellent Hotel but need to check on....
Hotel is excellent but there is an odor that hits you once you step out on the driveway outside the front of the hotel.
July 6, 2013
Rated 2 out of 5 by zooter AC unit kept us up almost all night
email was sent to Sheraton Society Hill Hotel with original complaint about the AC unit being so loud, it kept us up almost all night. I complained early the next morning at the front desk and only received an explanation, not an apology. I have not heard anything from the hotel, as of yet. Very disappointed! We have been faithful patrons of Sheraton for many years and feel they should be concerned about us making a "first" complaint!
July 3, 2013
Rated 4 out of 5 by jules1010 Friendly staff, very enjoyable stay
The staff were extremely friendly and helpful. Never had to wait long for any type of service. Room walls are a bit thin - heard TVs from both sides of our room, but nothing that was too distracting. Rooms were very clean and comfortable. Received an unrequested upgraded room due to being a Starwood guest. Great taxi service, convenient to the attractions, but far enough away to avoid the large crowds. Elevators were always prompt. Food and drinks at Taste were great as were the bartenders. Would definitely return.
July 3, 2013
Rated 3 out of 5 by HbgTraveler Room by pool area a drawback this visit
We have stayed at this property a number of times in the past year. With this visit, we were upgraded to the club level with our SPG status. However, we were put in a room facing into the indoor swimming pool. There was nothing to look at but a concrete wall and an extremely uninviting "patio" area with no furniture, just a big concrete cube. The room also was musty and smelled very strongly of chlorine. There were lots of kids using the pool and the room was very loud. Fortunately the pool closed at 10 pm, but the moving of the metal furniture woke us up in the morning and the kids were back by around 8:00 am. We had friends to meet for dinner, so I didn't have the time to hassle with changing rooms. I'll return to this property but will not accept any of the interior facing rooms.
July 3, 2013
Rated 4 out of 5 by maryjo2963 Nice property, except restaurant
The hotel is lovely, bellmen and doormen very friendly and room was comfortable, clean and well appointed.
Room service breakfast was prompt and pleasant delivery.
However, the first day I arrived (Wed., June 26), I was hungry and headed downstairs to the restaurant at 1:40. The sign said it was open until 2. There was one table of diners finishing their meal. The TVs were on in the bar area, so I pulled up a stool and kept watching for any servers to attend to the remaining diners or come help me. I waited for the full 20 minutes, but no one ever came. I finally went to the lobby and asked the front desk, who attempted to call the restaurant but could get no answer. I then asked about room service and she said that would be the same number to call for room service and and she didn't know why no one was responding. The woman working at the front desk wasn't apologetic about it, pursue the matter further to attempt to track down someone for room service for me, or offer me any incentive to try another meal with them.
As a result, I ended up walking a few blocks away to have a much later lunch than planned, which took business away from your hotel.
I struggled in checking my expectations below, because of the range of experience I had. The service from the men at the front door was exceptionally nice, along with the breakfast server and quick speed for room service. However the service of the front desk and restaurant for lunch were far below what I would consider good customer service.
July 1, 2013
Rated 1 out of 5 by Boey609 Bad service
I stayed this hotel for 6 nights from 16th to 22nd, but I booked the standard rooms but you have me standard room. When I checked out on 22nd, you gave me the billing receive and promised me will return back to my credit card directly with 298.55USD. But now I am in china,I have not received this refund.and you replied me by email that you are not going to refund this 298.55USD. I am so angry.
June 29, 2013
Rated 5 out of 5 by Neetah Beautiful rooms
Courteous staff and valet parking is convenient!
June 22, 2013
Rated 5 out of 5 by TMM2 Great property
This was a really nice property. The facility was well maintained, and the staff was exceptionally courteous. Great workout facility.
June 20, 2013
Rated 4 out of 5 by myers47 Great location
Our room was beautiful but the furniture had not been dusted recently. The rest of the room looked cared for however in the middle of the night my husband saw & captured a huge roach in the bathroom. Upon showing it to the front desk staff half of our room charge was deducted. Fair enough. All staff courteous & friendly.
June 19, 2013
Rated 4 out of 5 by Gen50Bil Great property with great location.
A very enjoyable stay and one of the best Sheraton properties of which I have stayed. Liked the open atrium with the glass ceiling. I had a room with a view of the atrium instead of an outside view. So I cannot comment on what others may see out of their window. My only complains was check-in. I was told there were no rooms available at that time and they would phone my cell-phone when one became available. After 4-hours of waiting in the lobby - I decided to check and see if one was available. Yes there was and no one had called my cell-phone. My other complaint was housekeeping. I was out of the room at 8am and returned about 3pm wanting to relax and get ready to go out for the evening. But the room had not been made-up yet. So I went to the front desk requesting it be made-up and it took about another 1-hour for it to be cleaned.
June 17, 2013
Rated 5 out of 5 by Flo12 wonderful hotel for wedding guests
This hotel is a must for an Old City Philadelphia wedding. The location is convenient, the staff is welcoming and attentive, the rooms are spacious
(especially the bridal & jr. suites), the lobby/restaurant spaces are ideal for a post wedding gathering, and the Sunday breakfast buffet we provided our wedding guests was the perfect ending to a wonderful weekend.. Couldn't imagine reserving a wedding block anywhere else. Thank you SSH for exceeding our expectations.
Happy parents of the bride!
June 17, 2013
Rated 2 out of 5 by HoustonTraveler Prepare to be Nicked and Dimed
The hotel is expensive to start with, then they want to charge for internet access (which was weak at best). The iron did not work and by the time they replaced it, I had to leave the room to make it to a wedding. The remote control on the TV barely worked, and mostly the television just presented more opportunities for the hotel to charge for extra items.
June 10, 2013
Rated 4 out of 5 by SMcIver Ouch on prices
The Society Hill Sheraton was a lovely hotel, however the prices on everything were excessively expensive. The food prices were especially outrageous. A simple sandwich was $15, a bowl of oatmeal more than $10. Think I would find another hotel that was nice, but not so pricey.
June 10, 2013
Rated 4 out of 5 by State2013 Nice with some improvements
The overall experience was nice, but there are some areas that need improvement. I was a little irritated by hotels charging for room WI-FI, but when I found out that you had free WI-FI in the lobby, I thought "Okay". Go to the lobby to find out you limit even that to 2 hours? Really? And that's not even 2 hours per day. I was on a business trip for a full week! I'm not willing to pay $10/day, everyday I'm there. There were a few other issues that I won't get into, they were more minor than this one. I would still recommend the hotel, but add the caveat of these other issues.
June 10, 2013
Rated 5 out of 5 by joanc Food and Service
Food and service was wonderful!
Salmon was perfect - not overcooked.
Staff was very friendly and helpful.
June 9, 2013
Rated 5 out of 5 by Frequent99 Much Improved Hotel
I have stayed atleast 6 times since my horrid experience I shared with you. I have seen a steady improvement in service and the quality of service. The lobby area is now excellent - like a SPR Hotel should be! Thanks for the comfort you provided this week whan I was there.
June 7, 2013