Rated 3 out of 5 by DoctorNO Too much waiting, too many mistakes
I've never had this experience before with a starwood hotel, but we had to wait an hour for our 2 rooms to be ready and we arrived at 3:30PM. The rooms should have been available when I walked in the hotel at that time.
Once we got to the room 1 out of the 4 room keys provided worked. I went down to guest services and had them replaced. I go off to dinner with my wife and leave my kids with my Mother and she is locked out of the room because the new keys didn't work either! I ended up leaving the restaurant just to let my family back into the room.
The valet was extra slow with a 20 minute wait time for my car.
The food from room service arrived cold.
Overall I was greatly disappointed with the hotel.
10 de diciembre de 2013
Rated 3 out of 5 by Aleja19 Lights went out!
Lights went out so when I walked into my room I couldn't see a thing! OK stay overall
9 de diciembre de 2013
Rated 3 out of 5 by Thomas7 Great hotel but staff could be more attentive to guest needs
We stayed at the Sheraton Society Hill Hotel for one night on 11/9. The room we reserved was clean and spacious, and the service at the front desk was attentive.
However, we woke up in the middle of the night (around 1:30am) from what appeared to be loud noises coming from the room next door. Seeing that it went on for 15 minutes or so and that it was disturbing our sleep, I called the front desk to notify them. They promptly told me that they would have security take care of the matter. We waited for a good half hour before realizing that the noises were not getting quieter, and if anything, they were getting louder. The neighbors sounded as if they were having a party with guests constantly coming in and out of their room speaking very audibly and slamming the door shut as they came and went. I called the front desk again to let them know about the noise and was told again that they would have security come look at it. I asked the staff member if the hotel could provide ear plugs or a fan to help drown the noise, but we were told bluntly and briskly that the hotel did not provide such amenities.
I am not sure whether security came to investigate the matter, but the noises from the room next door did not lessen until quite some time after I called the second time. I was disappointed that the matter was not met with some sense of urgency since I cannot imagine that the hotel would be accommodating to loud noises erupting at two in the morning. I was hoping that the front desk would see the matter taken care of instead of the feeling of futility I got after calling for assistance. Finally, the room in question was a corner room and we were the only room that shared a wall with them, so it could be the case that we were the only ones affected by the noises. Nonetheless, I was disappointed that the response to our concern was sluggish and that we were not able to enjoy our stay as much as we could have.
12 de noviembre de 2013
Rated 3 out of 5 by MSMWF Needs improvement
My room had a dirty wash cloth on the sink and a soap wrapper in the shower. Room service food was cold like it had been sitting under a hot lamp for 15-20 minutes.
31 de octubre de 2013
Rated 3 out of 5 by Saint Disappointing Breakfast
Breakfast buffet in Taste Restaurant at 9AM featured cool to lukewarm French toast, scrambled eggs, bacon, sausage, and oven roasted potatoes. None of the chafing dishes appeared to be heated. Coffee was hot, though.
Bell service and garage valet were quick, friendly, and efficient. I appreciated the dog friendly policy.
20 de octubre de 2013
Rated 3 out of 5 by mm367691 Valet needs work
Your hotel is beautiful and clean, great location. However Valet needs some work. We called down at 1030 for our car, no one answered the phone (because it was so busy), then we got down stairs and waited 50 minutes for our car (we were told 15). If it's going to average 50-60 mimutes to get your car, that should be made known. We would have called downstairs (or walked down) at 930. Thats the only issue.
7 de octubre de 2013
Rated 3 out of 5 by atay24 Great location, but...
My room (515 sf) was large but very awkward...needed a designer to bring it together. Platform bed (no nightstand), round dinner table that seated six (next to the bed)...very strange. Also...could hear neighbors TV and everything outside my door.
27 de septiembre de 2013
Rated 3 out of 5 by Elaine84 Room needs proper cleaning
The room was not clean. We had to dust our drawers to place our clothes into them. In addition, the first room we entered did not have a bedskirt and you could see the dust that was under the bed. The next room had a bedskirt but the same amount of dust which was very thick was under the bed. The rooms are small and not the cleanest. I was very disappointed with the rooms. However, the lobby and public areas were very inviting and beautiful.
26 de agosto de 2013
Rated 3 out of 5 by OutsidePhilly Not so great
The hotel was kind of loud. Also, the whirlpool wasn't working and hadn't been working for a while. Not many hotels in the area have a whirlpool and we chose the hotel for this reason. The breakfast buffet was truly awful. The hot food was cold and it was very expensive.
15 de julio de 2013
Rated 3 out of 5 by BILL98 SERVICE REQUIRED
RETURNED ON FRI @4-4:30 AND ROOM HAD NOT BEEN CLEANED. HAD TO CALL FOR FRESH TOWELS TO SHOWER BEFORE WE WENT BACK OUT. ROOM WAS NEVER CLEANED BUT FRESH TOWELS WERE DELIVERED PROMPTLY. THOUGHT WE SHOULD HAVE BEEN NOTIFIED THAT THE STREETS WOULD BE CLOSED FOR THE PARADE WHICH PREVENTED US FROM GETTING TO THE HOTEL TO DROP OFF CAR AND LUGGAGE
7 de julio de 2013
Rated 3 out of 5 by HbgTraveler Room by pool area a drawback this visit
We have stayed at this property a number of times in the past year. With this visit, we were upgraded to the club level with our SPG status. However, we were put in a room facing into the indoor swimming pool. There was nothing to look at but a concrete wall and an extremely uninviting "patio" area with no furniture, just a big concrete cube. The room also was musty and smelled very strongly of chlorine. There were lots of kids using the pool and the room was very loud. Fortunately the pool closed at 10 pm, but the moving of the metal furniture woke us up in the morning and the kids were back by around 8:00 am. We had friends to meet for dinner, so I didn't have the time to hassle with changing rooms. I'll return to this property but will not accept any of the interior facing rooms.
3 de julio de 2013
Rated 3 out of 5 by CherylM Nice hotel in Old City Philadelphia
The location was great, the rooms were comfortable, the staff was friendly, but the only restaurant choice, Taste, was abysmal. The service was slow bordering on non-existent, my breakfast order was wrong, my "green voucher" was never applied. An expensive disappointing experience for both dinner and breakfast. Also, although I stayed for four nights I only got two green voucher instead of the three I was promised.
23 de abril de 2013
Rated 3 out of 5 by JIMMY21 only problem
the only problem with this SPG property is the noise from adjoining rooms....something needs to be done with the rooms that have adjoining doors..I felt like I was in the room itself since you could hear even normal talking and TV from the next room let alone the drunks that come home to the room late at night and carryon..TOO NOISY FOR ME TO RISK STAYING THERE AGAIN
1 de abril de 2013
Rated 3 out of 5 by BillN Good hotel marred by poor noise controls
From prior years we knew this to an strong average Sheraton, neither surprisingly good nor distressingly weak. But our recent stay was spoiled by constant hallway noise as families scampered to and from the nearby pool. While this ended at 10 PM (pool closure), the HVAC cycled loudly throughout the night, and a treadmill user thumped us awake from the health club at 6 AM. Not an upscale experience.
24 de marzo de 2013
Rated 3 out of 5 by chemdoc nickel and dime
I will avoid Sheratons when possible from here on. I hate paying a premium for a hotel room and then get nickeled and dimed by charging for internet and excessive food prices.
21 de marzo de 2013
Rated 3 out of 5 by Karina Great Bed
Bed comfort great. SPG is of no benefit for a preferred status unless you add 50 dollars per night, then the receptionist said that will put you in a preferred room. So, SPG was of no use. The housekeeping staff were nice. There was only one person at the reception desk when we checked out, none for SPG, of course.
9 de marzo de 2013
Rated 3 out of 5 by sofia Cleaningness/HVAC
The room was clean, the coffee machine was not cleaned, it had the coffee bag from the previous guest. We left the hotel and came back that evening and the coffee bag was still in the coffee machine. The bathroom sink had yellow stains abound the drain.
The HVAC was too loud. I asked the front office to look into it and I never got a call back or a message left regarding it. It woke me up about 5 times on both nights that I spent at the hotel. Because I am a starwood employee i did not want to complain to the staff.
25 de febrero de 2013
Rated 3 out of 5 by roo2ny great location and good hotel. only valet parking is poor
nice location, good room and restaurant. Gym and hotel staff were very helpful. Only challenge is the Valet parking is overused and hence slow with average 20+mins to get car.
22 de enero de 2013
Rated 3 out of 5 by smitty16 POOL CLOSED
When I travel 1 thing I look for in a hotel is a nice pool. When I arrived at the hotel I found out the pool would be closed for almost all of my 4 night stay because of a leak in the roof. That was very disappointing!!
4 de diciembre de 2012
Rated 3 out of 5 by TbMj Hurricane
We recently stayed during Hurricane Sandy. We arrived prior to the Hurricane and had to extend our stay longer because of the hurricane. The rooms were very nice, but did lack a microwave or a refrigerator. Our room was in the very corner of the hotel so it was a long walk to the only elevator. If you are a tourist and want to be near Independence Hall... this hotel is within walking distance. We were from out of town and was hoping to be accommodated because of the Hurricane and wasn't.
3 de noviembre de 2012
Rated 3 out of 5 by Ken302 Dirty Bathroom
Dirt and hair on floor and sink in bathroom. Towels seemed old and not changed out . Actually disgusting . Other than that the restaurant is nice for a cocktail . The door staff is very understaffed for any event . It took 40 mins. to get my car from the valet. The valet is $40 for a night !!!) unreal with the cost of a night in this semi-nice hotel in a very nice area of old city Philadelphia. Bottom line, bring flip flops and your own towels for the bathroom experience.
29 de octubre de 2012
Rated 3 out of 5 by Mcnuss Pretty Blah
Hotel is fine...that's about it. It looks like some things were recently renovated, and those areas are nice but other things were just overlooked. For example, the elevators are shabby & beat up (and smelled funny) and there is no automatic door at the front, so I had to juggle my briefcase & suitcase to even get inside. There was never a doorman to be found & I came & went several times.
The room was comfortable and about as corporate as a room could be. It had a strong chemical/detergent smell that gave me a headache. Also, each time the a/c came on, it was like someone started a jet engine.
All together, a perfectly fine stay, but nothing special.
28 de octubre de 2012
Rated 3 out of 5 by adamj ok but not great
teh staff was good but was not very helpful with directions to local landmarks. Not helpful at all with finding a restaurant in the area. The hotel dining is NOT child friendly, beware!!
22 de octubre de 2012
Rated 3 out of 5 by ConcernedGuest This hotel has problems
On the second day of my stay, the housekeeper asked me if I was checking out. I replied that I would be staying for 2 more nights. She indicated that my room was slated as a checkout on her paperwork. When I went to the front desk to address this issue and attempt to prevent the wonderful housekeeping staff from having to do additional work, the staff member was rude and snippy.
On the third day of my stay, my room became unbearable humid. I informed the front desk that I have asthma and it was very difficult to breathe in my room. I was informed that maintenance would be there to address the issue immediately. My roommate stayed in the room to await the arrival of the maintenance individual. Over an hour later, I went back to the front desk to inform them that maintenance had still not arrived. The staff was extremely apologetic for the inconvenience and contacted the individual once again. Shortly thereafter, I was informed that the problem had been fixed. In reality, it appears that the only thing the maintenance individual did to alleviate the problem was to turn the air conditioning down to 60. Raising the temperature in the room to a comfortable level, for example 70, cause the humidity issue to arise one again. Thus, in the order for me to be able to breathe while in my room, it had to be miserably cold. I was extremely disappointed in the lack of concern that was shown in addressing this complaint.
15 de octubre de 2012
Rated 3 out of 5 by Patrick45 Apology
I felt the hotel should have apologized to guests for the wedding brawl and noise created early Sunday morning, Oct 7.
10 de octubre de 2012
Rated 3 out of 5 by Zacnlinc Okay stay but not my idea of Society Hill treatment
Overall my stay was okay. Just ok. There was nothing special about my stay that incarento remark about other than the Happy Hour services. And even that was okay as there were way too my children and young adults abusing the free items than I cared to witness.
Good luck with getting any special Preferred treatment too. Never did I seem to be a preferred guest rather than a revenue source during my stay!
30 de septiembre de 2012
Rated 3 out of 5 by tommyj disappointment
A birthday trip for my wife. Stayed here many times before. Jacuzzi was unavailable due to "maintenance". Staff could not tell us when it would be back in service. Hotel website did not advise of the lack of this feature so that we could have considered other possibilities. Almost two weeks ago I sent an email to the local hotel "concierge" email address concerning this issue. I was also disappointed that I never heard back regarding that email.
28 de septiembre de 2012
Rated 3 out of 5 by churchbw Wine list overpriced for restaurant.
The wine list available at the newly redesigned lobby restaurant is signifigantly overpriced for the restaurant. The food is good is a great improvement over previous bar/restaurant but the wine list is over the top for a place serving flat breads, cheese steaks, burgers and wraps. The wine list on the room service menu is actually more reasonable but then you have to pay the room delivery fee.
8 de septiembre de 2012
Rated 3 out of 5 by Harry200 Weekend noise
The hotel is very well located and has nice decor and comfortable rooms. We stayed over a holiday weekend when there were two wedding parties. Significant amount of noise could be heard while we were in our room into the early morning hours. We upgraded to club level, however, the breakfast lounge was overcrowded and there were shortages of food on two days of our stay.
7 de septiembre de 2012
Rated 3 out of 5 by ap23 Ok Stay
-construction site in the front driveway.
-staff did not acknowledge SPG status or the Starwood CC
-bellman did not assist with luggage on arrival or departure
-1st room smelled like smoke, 2nd room smelled a bit less
-front desk could not give directions to the Liberty Bell and directed us to the concierge, who was not there. (but really?--its 5 blocks away)
29 de agosto de 2012