Rated 1 out of 5 by Aaron1 Worse nights sleep I have had
I booked this hotel as an extra luxury before we flew on our break, a one nights stay as we had an early flight the following morning and didn't want to be up at ridiculous time to drive from our home. The hotel was lovely and the room was ideal as expected. The staff seemed quite helpful and the food and drink were standard quality yet expensive, but this I come to expect. My major issue was that there was a wedding function going on in the hotel 3 floor below our room. I wasn't aware of this or pre warned of the event. As we had an early start the next morning, we wanted to a good nights sleep. Now going to bed at 9:30pm for a standard 7 hour sleep is what you should be guaranteed at any hotel, tho we were kept up until 1am by an absolute racket and screaming and shouting coming from the function which at first i thought the do hd set up his equipment in the room next door, it was that loud. I phoned reception to say that this was unacceptable and they offered me nothing in respect to room change away from the noise, and promised me each time the function would finish within the next half hour ( I phoned at 10pm after putting up for half hour). I repeatedly phoned and nothing was done until the function finished itself at 1am. The next morning,completely shattered I complained and the manager only half heartily offered an apology and offered me only £10 off my bill for what was next to nothing of a nights sleep! I didn't have time to argue my case but felt robbed of my money and a good start to our break.
April 4, 2013
Rated 1 out of 5 by Hotelinspector1 You should be ashamed
I have never experienced such terrible food or such outdated food in years - the sports bar serves nachos with cheese from a Tin - all the menu is off a brakes brothers lorry - nothing fresh
I will never stay at this outdated policy hotel again
£15 for wifi ? It's 2013 - get a grip
March 26, 2013
Rated 2 out of 5 Disappointed
From the total failure of the internet to printers at @Link not working, to waiting 25 minutes for my waitress to even acknowledge me and realize I hadn't been served my food, to other issues, I'm very disappointed overall in this hotel.
March 23, 2013
Rated 1 out of 5 by Ed2013 Charged for extra day when a colleague was not
We had our flight delayed on March 16. We arrived at 8am on the 17th. Me and my colleague had each called the hotel, my colleague cancelled his rooom but I did not because we were told we would not be allowed early access to our room. We planned to keep the one room and shower and then head out to site see that day. When we registered my colleague was allowed early access to his room, but the charge for the pervious day was not removed from my bill. Had they instructed me that I would be able to access my room at 8am I would have cancelled my room as well... Therefore I had to pay double what my colleague for exactly the same service.
March 21, 2013
Rated 4 out of 5 by TAFFY CLUB LOUNGE APPETIZERS COULD BE BETTER
During our stay on the 11th March 2013 we found the appetizers in the Club Lounge during Happy Hour were a little bland compared to previous stays.
March 18, 2013
Rated 5 out of 5 by Robert Great stay for easy airport getaway
Excellent for day in London and early morning next day departure
March 18, 2013
Rated 5 out of 5 by Kent57 Great airport hotel
Stayed overnight while transiting through Heathrow; my third time staying at this property in the last several months. Always a nice room, comfortable bed, helpful staff. Restaurant not inspired but the pub versions in the sports bar are fine and reasonably priced.
March 8, 2013
Rated 4 out of 5 by GKGVA Thanks
Thanks for bottle of wine and complementary dessert... you made an SPG Gold member welcome and recognized my patronage.
March 8, 2013
Rated 5 out of 5 by Neeti Excellent Service
Good job.... Keep it up :)
March 6, 2013
Rated 5 out of 5 by Bill Sheraton stay Feb 2013
I stayed at the Sheraton Skyline in Feb 2013 at Heathrow airport. I regularly stay at this hotel when I go through London on business. It is very convienient to Heathrow airport (5-10 minutes), 45 minutes outside of downtown and has good in-hotel services. The rooms are clean and well kept also.
March 6, 2013
Rated 3 out of 5 by DRJRL Worst stay in some time
We usually prefer staying here when we need a hotel near Heathrow. We have stayed here several times in the past year. Normally everything goes very smoothly here. There were significant problems with check-in this time (2:00 PM on 2/23/2013.). Solo clerk at the desk - I was next in line after the small group that was already at the desk. My wife went over to the SPG gold/platinum desk, just in case another clerk came. The single check-in line started to get longer and longer as more and more people arrived and the clerk was busy with the group. I kept waiting for another clerk to appear - no such luck. I thought that there were no other staff available at this time, so they were doing the best that could be done in this situation. After almost 10 minutes in line and abut 18 other people ( four couples and two small groups) lining up behind me, the clerk finally reached up, pressed a button below the front counter and two other clerks immediately appeared. They apologized for the wait, and then checked us in. My wife later told me that she could hear the other staff members chatting in the adjacent room the entire time that we were in line - either on a break or oblivious to the long line forming at the front desk. Room #3011 had a very poor mattress, especially on the side facing the hallway. We thought that we would be OK, as we have slept on much worse, but my wife had a very difficult night's sleep and ended up with a sore back all the next day. So, this particular front desk clerk needs additional training to help determine when assistance is needed. I also would like someone in management to check out the mattress in room 3011. This particular negative experience will not defer us from booking here on our next trip, as hopefully it was an abnormality. But if things are not up to their normal standard next time, there are plenty of other hotel options in this area, including another Starwood option that we have also booked quite frequently in the past.
March 3, 2013
Rated 5 out of 5 by Fern057 Peaceful stay
We stayed one night at this location in order to catch a flight from T3 next morning. Despite its close proximity to one of the busiest airports in the World, we did not hear any noise from take-offs or landings nearby. Room was very comfortable and staff were pleasant and helpful.
March 1, 2013
Rated 5 out of 5 by TristanNZ Excellent staff and stay!
The interior of the hotel along with food quality was exceptional. The room service staff in particular Danny were amazing, she went out of her way to eagerly find us our dessert from the already closed restaurant and always provided a very professional and friendly service. The restaurant staff recovered the only very small problem we had very quickly and efficiently so our stay was excellent and we will definitely stay again.
February 22, 2013
Rated 5 out of 5 by SurreyUK Excellant staff
From the moment you check in until you check out you will be looked after by professional, attentive and efficient people.
February 17, 2013
Rated 1 out of 5 by Carl1010 Checked out early
Too far from central London, staff horrible. Not helpful at all.
February 16, 2013
Rated 4 out of 5 by Sweden62 Great location and Facilities
location was key for selection due to heathrow, nice recognicition for SPG gold members, confortable room, friendly staff
February 13, 2013
Rated 4 out of 5 by Mavis This hotel is so relaxing
Love staying here. The grandchildren love the pool. We can have a drink, like being abroad.
The sports bar has good food.
February 12, 2013
Rated 5 out of 5 by Era66 Great service location
Best hotel near LHR Airport.
February 11, 2013
Rated 4 out of 5 by Araujo Short stay airport connection
Had a long layover for 9hours. Booked one room that was great, clean. Large Swimming pool, exec lounge provides quality . Drivers from the hotel are great and took me one a day trip to London. ralf and the concierge got the job done and fit my needs.
February 11, 2013
Rated 4 out of 5 by Montob Close proximity to airport
This hotel is in very close proximity to the airport and yet manages to be very quiet.
The beds are very comfortable and the rooms are spacious.
The food was good and reasonably priced. The wait staff were very pleasant and friendly.
I would not hesitate to recommend this hotel to anyone who needs an airport hotel.
February 10, 2013
Rated 3 out of 5 by Janner One night stand
Generally OK, but some areas disappointing. Had to ask for more coffee and milk for the room, only 2 of each provided. £15 to park for 1 night extortionate, but a captive market so advantage taken. Comfortable bed and great shower, but no comfortable chairs to sit in. Too expensive to eat in so walked to local pub - v.g. Tried to charge us for mini bar although not used and not checked - sharp practice. ? if we would return.
February 4, 2013
Rated 4 out of 5 by DrTolga Standart
I found what I expected. No more or no less.
January 30, 2013
Rated 4 out of 5 by GlobalTravelCognoscenti Great location for LHR connections
Fast efficient service.
Comfortable, great location.
Very good value.
January 30, 2013
Rated 3 out of 5 by Lee19 Charged for Internet and Drop off!
My stay overall was satisfactory, and the cleanliness and service was up to my expectations for a 5 star hotel. I was however shocked to see that the WiFi wasn't free and neither was the pick up and drop off from heathrow, even though the hotel is located right outside the airport. I also expected breakfast to be included in the rate for all rooms, but was surprised that it wasn't. I would therefore rate the facilities as being very poor. It just seems cheap to charge for WiFi, and you would expect a hotel like the Sheraton to include breakfast and a drop off facility in the room rate.
January 28, 2013
Rated 4 out of 5 by travelingdoc42 Very good Heathrow Hotel
This was our first visit to this hotel. My platinum elite status got us an upgraded room, free Internet and access to the lounge. Breakfast in the lounge was quite good for a lounge breakfast (one of the better Sheraton lounge breakfasts, including eggs & breakfast meats). Bed, linen and shower all were fine. Proximity to airport was good, and the Heathrow-Hoppa shuttle service (@ £4 ($6.40)/person each way) was fast, frequent and reliable. It was perfect for our needs and we would stay there again.
January 22, 2013
Rated 4 out of 5 by Janusz23 Good hotel for business meetings
Hotel provide good facilities for meeting in London for people, who must concentate on work, when travelling.
January 22, 2013
Rated 5 out of 5 by Anjie27 The hotel is conveniently located next to the airport for an easy transfer on the hoppa bus
The hotel is close to the airport and a short bus ride away from the Hatton Cross tube station. You can pick up the local bus outside the hotel and it will take you to the tube station free of charge. There you can pick up the piccadilly line and go downtown. There is a Starbucks in the lobby and a Mcdonalds not far down the road. We enjoyed our stay. For the price we will stay here again.
January 21, 2013
Rated 3 out of 5 by GVAtraveller Hotel decor is dated
The rooms looked dated and in an urgent need of a refresh. Moreover the mattress and pillows were too soft.
January 21, 2013
Rated 2 out of 5 by BenP37 Dated and not worth SPG category
I would have thought that the extra SPG category compared to the alternative Heathrow Sheraton would indicate that this hotel was something special (especially considering the Sheraton brand). Instead I was very disappointed to find that the hotel rooms were very dated (is you like 80s decor you'll be fine) and had appalling air con which left us roasting all night and required an engineer to tweak and depressurise?
The staff were friendly and helpful but I would certainly not book again.
January 21, 2013
Rated 3 out of 5 by frustedswimmer Indoor pool is poor
The indoor pool is not nice for swimming, Facilites for changing and shower are makeshift. The restaurant was closed and the only food available was cafe-style food, like burgers and curries.
January 17, 2013