Rated 5 out of 5 by Christy99 Excellent stay
We stayed for one night before departing from Heathrow. The hotel far exceeded our expectations and was the nicest hotel airport we've ever stayed in. Our room was updated and had brand new carpets (it smelled like new carpet still). The indoor pool was a great treat for our little girl, especially at an airport hotel. Our room and all of the facilities were very clean. The Hoppa bus to the airport was cheap (kids ride free) and right in front of the hotel. An incredible surprise - the General Manager sent us a free bottle of wine to our room as an early birthday gift (birthday was the next week). So incredibly thoughtful and a wonderful touch! Would highly recommend this hotel!
April 21, 2013
Rated 4 out of 5 by VVVV Great rooms, good service, shuttle to terminals every 20 mins
Starbucks, close location to Heathrow, shuttle every 20 mins. Right across from runway so not total silence in rooms. This was end of family trip, had suite and double rooms all good. Something here for everyone, business center, Gym, pool, clean good sized rooms. McDonalds few doors away (for my teens), but hotel hamburgers better. Only thing I noticed was waiting for shuttle from terminal 1 but airport bus is scheduled every 20 mins so not bad. Could get cab but felt bad as it is literally few minutes away. Did get a cab at 1 stage and driver was quite OK, as long as it was cash (less than 10 pounds). If you need to get back into London, only 15-20 mins from airport depending n terminal on Heathrow express
April 20, 2013
Rated 4 out of 5 by zippy13 Night stay before our flight to New York
Quite an impersonal hotel. Not really family friendly just a business hotel. Could have done with a better cafe open all day. Waited for restaurant to open at 6 (there was a queue waiting to get in) but food (limited choice) was good. A comfortable room but kept banging my hip against the wooden foot of the bed.
April 18, 2013
Rated 1 out of 5 by Aw1234 Unhappy
Specifically asked staff what had been covered by the company. Incorrect info given meaning undue bill in the morning. Was informed it would be investigated and I would be got back to same day. Shock / horror / never happened.
April 17, 2013
Rated 3 out of 5 by Wingz Comfortable Bed
A bit disappointed on buffet breakfast with its limited food choices. Fried egg is not serve properly because the chef is always not at the poisition. Service at Byte restaurant required improvement.
Sports bar is good except close too early.
April 15, 2013
Rated 4 out of 5 by Lynnic Better than anticipated
Really enjoyed our one night stopover. Great hotel with lovely food in a holiday inspired setting by the swimming pool. Staff very helpful and service was good. Will certainly stay there again if flying from Heathrow.
April 14, 2013
Rated 3 out of 5 by Kypros Read this first
When booking at this hotel for a triple use caution. There is 3 beds but the rest of the room is for 2 persons with only 1 chair. Had the need to request more facilities. Had to wait two hours for another chair leaving third without!!! Car parkng can be a problem when there's a party is at the hotel. Extremely awkward when having to leave for the airport on an early flight
April 12, 2013
Rated 4 out of 5 by Birmingham Nice family hotel
Booked by my 7 year old son who wanted to enjoy a weekend in a hotel with swimming pool. We all enjoyed the hospitality and the wonderful breakfast.Will return.Wife wanted me to bring back the beds as extremely comfortable. Will ask staff to send me the details .
April 8, 2013
Rated 5 out of 5 by LegislativeConf Great Heathrow layover
Very friendly staff and great location on the Heathrow airport campus
April 7, 2013
Rated 4 out of 5 by Blayne09 Not as great as before
I love staying here. Often do before flying out for just for a night if doing something in London. The pool is a big attraction. However this time the pool was out of action, there was no mention on the website until we got there. However the signs just said for that day. It was not until we awoke on day 2 to find the pool out of action again. We had very disappointed children. We did get a 20% discount but considering I paid the upgrade for the club lounge it could have been more. I will be back soon and hope all is up and running.
April 6, 2013
Rated 4 out of 5 by NFSIII Good value if you get a great rate!
Selected this LHR hotel based on value proposition (ie rate vs services and location) It offers adequate sound insulation, comfortable Sheraton rooms although the hotel has some dated aspects. Excellent front desk and club lounge staff, with strong service orientation, good SPG and personal recognition, although the SPG reception channel isn't always staffed when busy. Starbucks in reception area is a plus!
Focus on hotel revenue from park and fly packages and hire care company means the car park is terribly overcrowded, cars parked / abandoned on yellow lines, grass verges and the front of the hotel.
April 6, 2013
Rated 1 out of 5 by Aaron1 Worse nights sleep I have had
I booked this hotel as an extra luxury before we flew on our break, a one nights stay as we had an early flight the following morning and didn't want to be up at ridiculous time to drive from our home. The hotel was lovely and the room was ideal as expected. The staff seemed quite helpful and the food and drink were standard quality yet expensive, but this I come to expect. My major issue was that there was a wedding function going on in the hotel 3 floor below our room. I wasn't aware of this or pre warned of the event. As we had an early start the next morning, we wanted to a good nights sleep. Now going to bed at 9:30pm for a standard 7 hour sleep is what you should be guaranteed at any hotel, tho we were kept up until 1am by an absolute racket and screaming and shouting coming from the function which at first i thought the do hd set up his equipment in the room next door, it was that loud. I phoned reception to say that this was unacceptable and they offered me nothing in respect to room change away from the noise, and promised me each time the function would finish within the next half hour ( I phoned at 10pm after putting up for half hour). I repeatedly phoned and nothing was done until the function finished itself at 1am. The next morning,completely shattered I complained and the manager only half heartily offered an apology and offered me only £10 off my bill for what was next to nothing of a nights sleep! I didn't have time to argue my case but felt robbed of my money and a good start to our break.
April 4, 2013
Rated 1 out of 5 by Hotelinspector1 You should be ashamed
I have never experienced such terrible food or such outdated food in years - the sports bar serves nachos with cheese from a Tin - all the menu is off a brakes brothers lorry - nothing fresh
I will never stay at this outdated policy hotel again
£15 for wifi ? It's 2013 - get a grip
March 26, 2013
Rated 2 out of 5 Disappointed
From the total failure of the internet to printers at @Link not working, to waiting 25 minutes for my waitress to even acknowledge me and realize I hadn't been served my food, to other issues, I'm very disappointed overall in this hotel.
March 23, 2013
Rated 1 out of 5 by Ed2013 Charged for extra day when a colleague was not
We had our flight delayed on March 16. We arrived at 8am on the 17th. Me and my colleague had each called the hotel, my colleague cancelled his rooom but I did not because we were told we would not be allowed early access to our room. We planned to keep the one room and shower and then head out to site see that day. When we registered my colleague was allowed early access to his room, but the charge for the pervious day was not removed from my bill. Had they instructed me that I would be able to access my room at 8am I would have cancelled my room as well... Therefore I had to pay double what my colleague for exactly the same service.
March 21, 2013
Rated 4 out of 5 by TAFFY CLUB LOUNGE APPETIZERS COULD BE BETTER
During our stay on the 11th March 2013 we found the appetizers in the Club Lounge during Happy Hour were a little bland compared to previous stays.
March 18, 2013
Rated 5 out of 5 by Robert Great stay for easy airport getaway
Excellent for day in London and early morning next day departure
March 18, 2013
Rated 5 out of 5 by Kent57 Great airport hotel
Stayed overnight while transiting through Heathrow; my third time staying at this property in the last several months. Always a nice room, comfortable bed, helpful staff. Restaurant not inspired but the pub versions in the sports bar are fine and reasonably priced.
March 8, 2013
Rated 4 out of 5 by GKGVA Thanks
Thanks for bottle of wine and complementary dessert... you made an SPG Gold member welcome and recognized my patronage.
March 8, 2013
Rated 5 out of 5 by Neeti Excellent Service
Good job.... Keep it up :)
March 6, 2013
Rated 5 out of 5 by Bill Sheraton stay Feb 2013
I stayed at the Sheraton Skyline in Feb 2013 at Heathrow airport. I regularly stay at this hotel when I go through London on business. It is very convienient to Heathrow airport (5-10 minutes), 45 minutes outside of downtown and has good in-hotel services. The rooms are clean and well kept also.
March 6, 2013
Rated 3 out of 5 by DRJRL Worst stay in some time
We usually prefer staying here when we need a hotel near Heathrow. We have stayed here several times in the past year. Normally everything goes very smoothly here. There were significant problems with check-in this time (2:00 PM on 2/23/2013.). Solo clerk at the desk - I was next in line after the small group that was already at the desk. My wife went over to the SPG gold/platinum desk, just in case another clerk came. The single check-in line started to get longer and longer as more and more people arrived and the clerk was busy with the group. I kept waiting for another clerk to appear - no such luck. I thought that there were no other staff available at this time, so they were doing the best that could be done in this situation. After almost 10 minutes in line and abut 18 other people ( four couples and two small groups) lining up behind me, the clerk finally reached up, pressed a button below the front counter and two other clerks immediately appeared. They apologized for the wait, and then checked us in. My wife later told me that she could hear the other staff members chatting in the adjacent room the entire time that we were in line - either on a break or oblivious to the long line forming at the front desk. Room #3011 had a very poor mattress, especially on the side facing the hallway. We thought that we would be OK, as we have slept on much worse, but my wife had a very difficult night's sleep and ended up with a sore back all the next day. So, this particular front desk clerk needs additional training to help determine when assistance is needed. I also would like someone in management to check out the mattress in room 3011. This particular negative experience will not defer us from booking here on our next trip, as hopefully it was an abnormality. But if things are not up to their normal standard next time, there are plenty of other hotel options in this area, including another Starwood option that we have also booked quite frequently in the past.
March 3, 2013
Rated 5 out of 5 by Fern057 Peaceful stay
We stayed one night at this location in order to catch a flight from T3 next morning. Despite its close proximity to one of the busiest airports in the World, we did not hear any noise from take-offs or landings nearby. Room was very comfortable and staff were pleasant and helpful.
March 1, 2013
Rated 5 out of 5 by TristanNZ Excellent staff and stay!
The interior of the hotel along with food quality was exceptional. The room service staff in particular Danny were amazing, she went out of her way to eagerly find us our dessert from the already closed restaurant and always provided a very professional and friendly service. The restaurant staff recovered the only very small problem we had very quickly and efficiently so our stay was excellent and we will definitely stay again.
February 22, 2013
Rated 5 out of 5 by SurreyUK Excellant staff
From the moment you check in until you check out you will be looked after by professional, attentive and efficient people.
February 17, 2013
Rated 1 out of 5 by Carl1010 Checked out early
Too far from central London, staff horrible. Not helpful at all.
February 16, 2013
Rated 4 out of 5 by Sweden62 Great location and Facilities
location was key for selection due to heathrow, nice recognicition for SPG gold members, confortable room, friendly staff
February 13, 2013
Rated 4 out of 5 by Mavis This hotel is so relaxing
Love staying here. The grandchildren love the pool. We can have a drink, like being abroad.
The sports bar has good food.
February 12, 2013
Rated 5 out of 5 by Era66 Great service location
Best hotel near LHR Airport.
February 11, 2013
Rated 4 out of 5 by Araujo Short stay airport connection
Had a long layover for 9hours. Booked one room that was great, clean. Large Swimming pool, exec lounge provides quality . Drivers from the hotel are great and took me one a day trip to London. ralf and the concierge got the job done and fit my needs.
February 11, 2013