Rated 5 out of 5 by Ludy Never received our wake up call!
We put in for a wake up call the night before and never received the call! Because of this we were late for the event we needed to get to! There needs to be better communications for wake up calls!!!! We also called the valet number 45 minutes ahead as required and there was NO answer. I had to go down to the front desk and ask what was going on.
June 29, 2014
Rated 2 out of 5 by Newyorker123456789 Could be better
There is no doubt that the location of the hotel is great, but apart from that it very average. Being a Platinum SPG member and Gold for life I appreciated to be treated somehow special. I have been at this hotel 4/5 times over past 3 years and my experience has been consistent... un-impressed.
If I wasn't Platinum I would rate this hotel overall GOOD.
May 15, 2014
Rated 5 out of 5 by Kurlman A Great Stay!
From the convenient location to the useful amenities my stay at this property was great. The staff were always courteous and professional. My room was well furnished with contemporary pieces and although modest in size, very comfortable. Several great restaurants and shopping establishments were within easy walking distance. I'd certainly stay there again.
December 17, 2013
Rated 5 out of 5 by JDSPgh Perfect Hotel for Perfect Trip
Family trip to New York with 3 kids (10,8,4) and grandparents. This hotel and the staff could not have been any better. The location is great - easy access to subway and short walk into great neighborhoods. Every member of the staff was terrific and the hotel was clean and relatively quiet. We will be going back to NYC and definitely will stay here again.
August 15, 2013
Rated 5 out of 5 by mmm24 Our first time in NYC
Everything was great. I felt clean and comfortable and well taken care of. The location was perfect also.However, the lounge for the preferred guests seemed understaffed. The staff couldn't keep up with refiling breakfast items, juices, and teas. There was always somebody waiting for something. The coffee machine up there was not working well either.
April 17, 2014
Rated 5 out of 5 by SethFromFlorida Great property even better staff...
The property is everything you would expect from Sheraton. Great beds, clean rooms, reasonable breakfast in the executive lounge. I have to say the staff here was more personable and helpful than what I have come to expect at this chain under the SPG brand. This is not a criticism of other hotels' staff, it is a compliment to the Tribeca staff. Thanks
December 18, 2013
Rated 5 out of 5 by Tonakai Wonderful stay
The staff at the front of the hotel were welcoming and very nice. The room was kept very clean and the room attendants left a nice note for us everyday. Overall, the service, room, location were all excellent.
There was a little problem with one of the elevators, but I stayed for a whole week and that was the only problem I experienced here.
August 21, 2012
Rated 4 out of 5 by Scottmd SPG member not at check in!
Upon arrival to the hotel there was a line of five couples checking in. All of them on the SPG line. I overheard the desk person asking if the person checking in was a SPG and they said no. This was true with them all! Why was I waiting when no one was a member except me? Please separate the lines and let us get treated well for our loyalty.
October 21, 2013
Rated 5 out of 5 by jagz87 Great Stay
Stayed here for 3 nights this week and we loved every minute of it. The staff were very helpful from the moment we walked in. The breakfast was wonderful as well as the Happy Hour appetizers a very nice touch. The location is great and walkable to most areas as well as subway. We found the staff went above and beyond. Would stay here again!
December 21, 2012
Rated 5 out of 5 by bknice Great Hotel...Great Location
Everything was great...the staff greeted me and recognized me from before...very nice. My only complaint was that I could not log into my Mac accounts using the free computers in the lobby...they are PCs and the page would time out when trying to log into iCloud...so I couldn't use the free computers...I had to pay for internet in my room.
August 29, 2012
Rated 3 out of 5 by Paul341 What a great staff
From the first Doorman who met us at the curb to the last one who put us into the cab that took us away, what a fine crew at this hotel. Everyone that you encountered gave you a smile and a cheery greeting. Everyone asked if there was anything they could do to make your stay better. I give the highest rating to these great bunch of people.
February 13, 2013
Rated 5 out of 5 by SPGLifetime1 You must stay here..
I enjoyed my recent stay at the Tribeca Sheraton. Staff was amazing, helped me in getting cab rides and dinner reservations.
In addition, I had an issue with my bill and the evening manager was prompt to fix. I am looking forward to my next stay. And if you are a runner, its very near the Hudson River bikeway/walkway-a must to run!
December 16, 2013
Rated 3 out of 5 by KCA2013 Uncharacteristic Stay
I have stayed at the Tribeca Sheraton several times. This time was a little bit of a miss. I had a great rate but at the last minute tried to upgrade my room as my daughter was going to join me. Although it showed online that rooms were available, I was told when I called that I needed to ask in person or would be charged for the initial reservation. At check-in, an upgrade was not available. The door didn't close properly, the fan was too loud and the internet didn't work well (I had to go down to the business center to work and wasn't able to accomplish what I needed). The room was the worst one I have stayed in at this hotel. I am a Gold member but did not receive any benefits. I thought I was getting free internet but was told that they would take it off the bill since I was unable to access it in my room. I tried to tell them that I already was receiving that benefit as a Gold member. I left early to the airport so I could get some work done there.
July 30, 2013
Rated 5 out of 5 by Ash13 First Time in New York
This weekend was my first time staying in New York and I must say the Sheraton Tribeca exceeded all of my expectations. From the time that we checked in, the staff was very nice and exceptionally helpful with giving us a map and directions on how to get around. The room was very nice, clean and cozy. Thanks for a great experience!
February 18, 2013
Rated 5 out of 5 by Susanandedz Weekday Business Stay, Dec., 2011
Really appreciated the note from staff welcoming me with the chocolate. Nice personal touch. Had early calls in the morning, so had to grab club lounge breakfast to go before official opening hour and that associate made sure I was set up to go even though I was early. By far the most welcoming hotel in NYC (at least 1X/month)..
December 18, 2011
Rated 5 out of 5 by Adam A Job Well Done
I interacted with the staff during check-in, check out, and in the concierge lounge. I was treated very well by the staff. They were friendly and attentive.
The room was both new and clean. The bed was comfortable and everything worked as it was supposed to.
The lobby was nice and access was easy. Overall, it was a nice stay !
January 12, 2012
Rated 3 out of 5 by Matty5 missing attention to important details
great hotel, view, rooms, HVAC, bathrooms, and SPG floor, but some things were missing that made my stay a bit annoying:
- no hotel notebook in the room to inform me of hotel features (room service?), locations (is there a fitness center?), television guide, checkout time, etc.
- the standing lamp didn't work.
- room was very clean except for all the lamp stands, which really needed dusting.
- the television sound would go out for a few seconds every five minutes or so, and the picture would go out occasionally as well.
- television mounted in the corner of the room and flush against the wall; wouldn't pull out from the wall so I could actually see it while lying in bed. very strange.
- no pay-per-view movies???
- no numeric guide to television stations (since the television didn't work that well, maybe that's why?)
- was offered 500 SPG points for each day I declined my room to be cleaned. 3 of 4 days = 1500 points, but still no credit on my account.
December 30, 2011
Rated 4 out of 5 by Mitch75 Great deal
Great deal, great location, staff was friendly, knowledgeable and efficient.
My only complaint would be that house keeping although they cleaned the room perfectly, did not stock enough towels or even a replacement toilet paper roll for 3 days!! I had to physically walk over to the cart and steal one. Big fail on that front.
February 4, 2013
Rated 4 out of 5 by DissappointedGuest Mixed Review
Firstly, the front desk staff were very warm and friendly each time I left/entered the hotel. In particular, the associate named Kinga, was especially responsive, helpful and professional. I mention this in comparison to my stay with Sheraton Brooklyn (I stayed in Brooklyn for 5 days and then to directly to Tribeca for 5 days as well). At Brooklyn, the front desk staff were not friendly/helpful. Each time leaving/returning to the hotel, the Brooklyn associates did not offer a greeting and were much more interested in talking among themselves than to acknowledge guests.
Secondly, the service and maintenance of the Club Room lounge needs improvement. Much of the lounge was dirty, silverware/service plates were dirty, breakfast service staff seemed overwhelmed and slow to replenish/clean items, and afternoon cocktail service staff seemed uninterested in offering service/helping guests.
Finally, housekeeping cleaning service and amenities replenishment was not consistent.
June 1, 2014
Rated 5 out of 5 by Lynneaj The hotel has a great staff
The Sheraton Tribeca is a beautiful hotel. The rooms were clean and the beds were very comfortable. The front desk staff was extremely accomodating . They have a Starbucks I'm the lobby, and provided complimentary Starbucks in our room. The area was a fun neighborhood with lots of shops and restaurants to choose from.;
October 10, 2012
Rated 4 out of 5 by kay44 Great Location!
Hotel location cannot be beat, close to so many different subway lines and easy walking all around. Check in was easy. The concierge was not very switched on. The bar service did not meet my expectations, one bartender that took 20 minutes to make 2 martinis! And was not outgoing at all in trying to alleviate our wait!
February 15, 2013
Rated 5 out of 5 by JSJS Super Staff, Super Location
If you are looking for an easy, convenient, well-located and cared-for experience in Manhattan, this is the place to be. Access to the fun places in and around Manhattan is ideal, both on foot (things are close) and by subway (many lines converge within a block of the hotel)
August 13, 2014
Rated 4 out of 5 by Monicg1 Great time in Tribeca
I love staying here. The staff is great, and it is nice to be away from the huge hustle and bustle of Times Square. This hotel doesn't disappoint. The Club Level amenities are fantastic- the view! I love this location more than the Sheraton on 53rd, they are doing a great job!
August 10, 2014
Rated 3 out of 5 by TMJ2014 Decent hotel, but SLOW service
It took me over an half an hour to get room service on the phone to order a pot of coffee, and it took 45 minutes to have it delivered to the room!!!
Elevators are painfully slow- leave yourself an extra five to ten minutes if you have to be somewhere at a specific time.
Rooms are good- beds are FANTASTIC!!!
April 21, 2014
Rated 1 out of 5 by rags this should not be a starwood property
Sad......awful.....I upgraded to a supposedly
better room which cost me $100. more per
night. The room had plastic curtains, awful
furniture, pitiful bathroom, awkward shower.
nothing to recommend it. people at front
desk were not nice nor helpful. You need
to do a better job. My starwood card is a
April 12, 2013
Rated 4 out of 5 by c7a7 Small rooms - BIG heart!
We stayed at this Sheraton property over the holidays. While we were not too impressed with the size of the rooms, they were impeccably clean. The staff however are over the top, worthy of any 4-5 star hotel! Special kudos to the security department whose persistence found my wallet after almost 6 days!
January 3, 2013
Rated 5 out of 5 by muse Convenience & Comfort
The hotel is tucked into bustling Canal Street, easy to get to and easy to get around from. The clean relaxed lounge has access to computers and wi-fi, coffee and cocktails. The beds are super comfortable and the staff is very attentive.
So glad to have found this hotel and would definitely return.
April 15, 2013
Rated 4 out of 5 by spa1984 good hotel located in a not very good
Our stay was very good. Room was clean. Only flaw on the structure was the system that controls the elevators, waiting also reached 5 minutes. The location was good in terms of logistics, but not in a nice area in terms of quality.
August 26, 2014
Rated 4 out of 5 by RobNYC Great hotel in great location
This Sheraton exceeded my expectations by providing a warm and welcoming experience with full recognition of my SPG status. The staff goes above and beyond and the roof deck offers one of the more beautiful views of the city and empire state building you'll find in NYC. I'd recommend it to anyone.
June 12, 2012
Rated 5 out of 5 by KT54 Really enjoyed our stay
From the moment we entered the hotel till we left, we found the staff extremely attentive and helpful. Room was wonderful, clean, modern and great views. Steve, at the front desk was especially welcoming. Computer access, safety features on elevator, all added up to making our NY stay a great one.
July 23, 2012