Rated 4 out of 5 by Stacy76 Great bedding
Clean and comfortable. easy access to everything.
April 1, 2013
Rated 5 out of 5 by Cathi Above and Beyond
The staff were amazing, simple as that.
March 9, 2013
Rated 5 out of 5 by Travelbuff Wonderful Stay @ Sheraton Fisherman's Wharf
We celebrated our 25th Wedding Anniversary and I chose this hotel after a lot of research. Best place we could have chosen! We could walk to tons of entertainment venues and great restaurants. We rented a car for the week and it was easy to go to Pebble Beach, Wine Country, Muir Woods, Sausalto, and Monterey when leaving the hotel. We would absolutely stay here again if we go back to San Fran - long way from NH!! Staff was awesome and we had the best night's sleep in years - I don't know if they have the same bedding as the Westin's "Heavenly Bed," but it sure felt like it after experiencing it on trips elsewhere. I don't know what that other reviewer was talking about as far as not having a place to put her clothes, other than the bathroom floor! SO WRONG! We had a good-size closet in the bathroom w/plenty of space for hanging clothes and a top shelf and a place to hang towels on the wall in the bathroom. Plenty of drawers in the bedroom for the rest of our stuff. Outside fireplaces made for a romantic spot to have a glass of wine before heading out for dinner. Can't say enough good things about this hotel!!!! Better than staying in the "Ritzy" spots in the middle of downtown, after seeing them. Thanks for making our 25th absoulutely memorable!!!
September 9, 2012
Rated 1 out of 5 by NanaNancy FIshermans Wharf
Staff were rude and unresponsive
July 26, 2013
Rated 5 out of 5 hotel very close to all amenaties
would be happy to stay again.
November 18, 2012
Rated 1 out of 5 by CJMike Despicable reservation policies
While this hotel is a nice facility and the working level staff are friendly and competent, the reservations policies - while legal - are despicable.
I was there for a conference and was told to make the reservation by a deadline about a month in advance. When I first got this information, the price was about $250/night. I was waiting for word from the conference organizers on when I was really needed and finally gave up 2 days before the deadline and made a reservation for the whole conference, but the price had jumped to $350/night!
3 weeks before the conference my dates were clarified and I called up to change to 2 nights. I was told they had a no cancellation policy. It took several additional calls to finally get the reservation changed, but no one ever pointed out that they had charged my credit card for 4 days already and were not about to give back the money soon.
To add insult to injury, upon checking in I confirmed that they had $700 of my money in addition to hotel costs, but would still need a credit card for "extras". I suggested they take that out of my $700, but was told it was impossible.
Paying $350/night for a room and bring an SPG member I really did not expect $15/day extra charge for Internet or $0.59/minute for computer use in the business center.
August 13, 2012
Rated 4 out of 5 by Holzkopf62 Staff is Wonderful
The staff is willing to help and are very accessible.
August 17, 2014
Rated 4 out of 5 by edenmeta Not 100% positive
We stayed for two nights in room 4111. The room was spacious and clean. The kingsize bed was very good. The staff was friendly and helpful. The check-in was very efficient. The location is perfect, just one block away from the piers. And from me no complaints about the price of the parking, I knew upfront that the prices are high in San Francisco.
But I'm not 100% positive. There are some points to improve. The atmosphere on the 4th floor felt a bit cheap, like a motel. The bathroom was extremely small. The toilet was sized for a kid and not for an adult. And the walls seem to be from paper. You can easily here the people in the room next to you.
August 30, 2012
Rated 2 out of 5 by Unhappycustomer7 Poor room location and staff pushes sales in place of honest customer service
Our first room was designated as a Starwood Preferred room. The room was located right below the parking area for check in as well as several outside fire pits. We attempted to sleep at 10:30 PM after our long travels and because of the loud party at the fire pits, were unable to fall asleep until midnight. We called the front desk to change rooms at 11 PM and were told they were full and could not move us. We we woken up again at a 2 AM when a sports car parked outside and left their loud engine running (we believe they wee checking in). And finally, at 4:30 AM, we were woken up again when someone was dumping what sounded like glass bottles from one container to another. We were also disappointed by the service that we received by the concierge staff. I had asked where a shopping mall was located and we were told is was about 2 miles away. He also asked us how we were going to get there, and. Told him we were driving. He then told us that parking would be at least $36 and that we should purchase a $48 all day bus pass that he could sell us. We drove to the mall and paid $6 for parking in the street.
Overall, we have been very happy with Starwood properties. This property needs help. They need to sound proof their windows and need to teach honesty over revenue to be successful. Needless to say, we will not stay at this property in the future.
May 28, 2013
Rated 4 out of 5 by Joopi408 Great Staycation
Spent night at hotel over Labor Day weekend for a quick getaway with the family. Don't understand all the bad reviews. I checked in at 1pm, room wasn't ready so left my bag with bell desk and went to Fisherman's Wharf. Came back at 5, the room I wanted was ready. Went to room, wasn't SPG preferred room. Called front desk and they sent up 2 btls of water ASAP! Place looks great and considering all the use it gets with families. On a side note, as a local, most hotels in SF are old and dated with small rooms, uneven floors, etc.. I travel to other cities like Dallas where everything is new construction and rooms are massive. Can't compare SF to that.
September 3, 2013
Rated 3 out of 5 by HarleyQuinn Disappointed by comparison
Generally I would recommend Sheraton Hotels, as every other establishment I have stayed at within this chain has been exceptional. I expected the same quality from this hotel in San Francisco and was bitterly disappointed. The room was small, the furnishings seemed cheap, and the air conditioning unit was exceptionally noisy. The bathroom was exceptable, though still not the quality I would expect from the Sheraton brand.
August 6, 2014
Rated 3 out of 5 by FLSL ok stay - nothing special - good location
The location for this hotel is great - it's two blocks from Pier 39 and right on the F train line. 15 walk to Alcatraz. And I found a good breakfast rate that made it reasonable - for San Francisco. Other than that, it was nothing special. The internet was spotty. The concierge gave me inaccurate directions. The breakfast was pricey but good. Room was very clean and beds were very comfortable. I didn't like ALL the pets I kept seeing - can't believe there weren't fleas in my room based on the number of dogs! Parking is expensive - we parked in the garage right next door for $35 a day instead since we weren't going to use the car at all.
July 3, 2013
Rated 1 out of 5 by MrDissapointed Sheraton Fisherman's Wharf Hotel
During the course of being an SPG member for more than ten years I have never had an experience at a Starwood property that has caused me to write a negative review, however my last experience could not be ignored. From the moment my family and I entered the Sheraton Fisherman's Wharf Hotel for a family vacation we were met with extremely rude and unresponsive service.
When we attempted to check-in to the hotel we were informed that our room was not ready and were asked to give them an additional two hours. After returning several hours later we were informed that our original room was still not available so they were going to upgrade us because we had been waiting. After we finally made it to our room we quickly realized it was located directly next to an extremely noisy bus depot that continuously operated and asked to be switched. (This was the upgraded room#. We were told no other rooms were available but that we could check back later if we still wanted to be moved. Nothing better then playing room roulette on a family vacation when you are simply trying to enjoy yourselves. The best part was that the bathroom door in the room did not shut because the lock was broken and several of the lights in the room did not work. We also awoke to the do not disturb sign on our door being removed two different times even after we replaced it.
After making it down to the lobby we waited over half an hour while a concierge named Jennifer kept telling us she would be right with us. When she finally found time to help us she became extremely irritated when we didn't know our way around San Francisco and couldn't understand why we didn't know about all of the public transportation options in the city. #Thanks for the helpful customer service).
After returning to the hotel later that night we were once again informed that no other rooms were available because the hotel had been sold out. As a result, my family and I were stuck hearing the sounds of bus diesel engines for the next two evenings from our room.
Without a doubt the entire experience at the hotel was miserable. Most notably the lack of professionalism, basic room ammenities and customer service we have grown to expect from the many stays we have had at Starwood properties was nowhere to be found at the Sheraton Fisherman's Wharf. I would not recommend this property to anyone traveling for business or vacation regardless of it being a Starwood property.
April 19, 2014
Rated 2 out of 5 by UnhappyinSF Needs help!
Room was dirty, old and out dated and the deadbolt on the door was coming off!
August 15, 2014
Rated 4 out of 5 by LJH444 Great staff, excellent location
Even though the hotel was quite busy the staff were friendly and very helpful. The location is fantastic as it is close to many of the tourist areas. Not the best for business but unbeatable for vacation. Very limited food on premise but close to many restaurants.
August 11, 2014
Rated 3 out of 5 by dalec Good location, but not what I expected
I was surprisingly underwhelmed by this Sheraton. The rooms were just barely average compared to other 3 star hotels that I've stayed at and nowhere near as well-appointed as sister-brand Westin Hotels. I can deal with average finishes, but combined with a temperamental motion detector thermostat and the loudest night's sleep I've had in years (guests and staff congregating outside of our room for conversation, ship horns, sea birds, loud car stereos, etc - keep in mind I was on top floor of the hotel), my overall stay was well below average. On top of this, the front desk did not even ask me how my stay was when I checked out. I love Starwood hotels, but I was less than impressed with my stay at the Sheraton at Fisherman's Wharf.
December 1, 2011
Rated 5 out of 5 by Ronald1 Staff
All of your staff were over the top , very helpful and very friendly
July 13, 2014
Rated 3 out of 5 by Carl2014 Not what expected
This is NOT a 5 star hotel - it was ok - but much less than we expected - we would NOT stay there again!
August 11, 2014
Rated 1 out of 5 by SorelyLacking2014 Spend hard earned money elsewhere...Even their review boxes are cramped...
August 12, 2014
Rated 5 out of 5 by TheMechanic Individual considerations
I am very happy with this hotel. The location is great for walking around with some fun night life and some great restaurants. Staff has been extremely helpful! Everyone has told me "If you need anything during your stay, please let me know". Now this is incredible: I mentioned that I had a very particular diet (for health reasons) and asked about the food options for breakfast. The director of food and beverage (Mr. Stoltz) personally called me to talk about it... and then had the kitchen make me up some food based on my dietary needs. Talk about service! With all the options in San Fran, looks like I chose the right place!
December 6, 2013
Rated 3 out of 5 by shopping Room location near outside compressor
The compresssor was outside right across from are room. We were on the 3rd floor, Rm. 3222 all night long every 15 min. the compressor would come on. It was loud I though it was the heater going off & on ,in our room. I press my ear to the window , the noise was coming from outside compressor. I didn't have any ear plug with me.so I took a piece of tissue wet
it with water then try to plug my ears with it.
Did help a little not much. We did not hear any sound earlier because as we got in my husband turn on the TV. We were there for New Yeaers Eve Bash at Waterfront Terrace 12/31/2012 Good thing we stayed for 1 night only?
January 2, 2013
Rated 3 out of 5 by QueenBeeMom Needs to catch up
Sheraton Fisherman's Wharf needs to catch up in quality to other Sheraton and Starwood hotels.
The decor and general facilities were modern and well kept. But there is no club lounge for Starwood Preferred Guests.
The rooms are clean and with the usual amenities, but the beds were wildly uncomfortable, so much so that I woke each time I shifted in bed. The general layout makes for a loud night as well. We could hear people from every direction.
Although we called for our car well before leaving our room, the valet left us standing in the cold for far longer than appropriate for the $45 (not including taxes) parking fee.
November 13, 2012
Rated 3 out of 5 by TPE520 Need hotel makeover
I have been staying this hotel every week for business in the past few months and I wish I could have good thing to share other than good location.
If you like antique, some rooms still have AC unit from ages ago. If you are lucky, the hair dryer will work. If you like slow and crowded elevator, this place is for you.
August 2, 2014
Rated 2 out of 5 by drjoe254 Needs updating in services
The physical hotel is adequate and comfortable. The room was clean and had all the amenities that a quest would need. I have issues with the very high price of parking. Fifty dollars a day is excessive for a guest. Additionally you have to take your parking ticket and go outside to the valet booth every day to have charge applied and to get out of the garage. All other hotels in which I have stayed do not require any action to go in and out of parking. Also the daily internet charges at $14.95 a day are also excessive in todays world. These factors alone would discourage me from staying at this hotel in the future.
March 9, 2014
Rated 3 out of 5 by Pert3 Sheraton Fisherman's Wharf
This hotel has a GREAT location. It is NOT family friendly in that it does not have free Wi-Fi, no refridgerators in the rooms, no complimentary breakfast & the parking fee is ASTRONOMICAL!
It is clean & quiet ! And the staff was nice.
August 4, 2014
Rated 3 out of 5 by ar1234567 Facilities
There was lack of facilities downstairs v other hotels in the area ie no bar, very congested lobby area
August 7, 2014
Rated 3 out of 5 by edward27 July 2014 Stay
i always ask for an emailed folio and rarely receive one from this property. It is the one thing that starwood consistently seems to have trouble with....
August 5, 2014
Rated 4 out of 5 by AnneC86 Convenient location
The hotel was a short walk to many attractions in the Fisherman's Wharf area.
The front desk and concierge were very helpful.
Rooms were comfortable; however, the noise from the street below in the early morning hours was loud enough to wake us....and we were on the 4th floor.
August 2, 2014
Rated 4 out of 5 by bobbilee Convenient and Comfortable
Great location and staff very friendly and very helpful with dining, maps and help with scheduling tours. Service and people in Cafe excellent also. Close to Wharf and hop off/off buses. Checked in early and only one first floor room available that early. Asked if would be quiet and she truthfully said no. Check in clerk called housekeeping and told them to clean another room facing a courtyard that would be quiet. Bed was very comfortable and rooms clean. Lobby is noisy and always busy and so is area but it is worth the convenience to be so close to activities. Enjoyed outside fire pit lounge areas.
Rooms are smaller than we are used to but definitely had a great stay.
June 20, 2012
Rated 2 out of 5 by trappedinSF keep looking
I travel significantly and often stay at Sheratons worldwide. In particular, I travel to SF on business monthly. this hotel was one of the less impressive stays of the year. interior and exterior dreary and drab. dated and older look to the halls and building in general. the room was average - clean and functional. window to the to the outside in the hall let the smell of garbage and second hand smoke through the hall and into my room. employees tended to congregate and chatter in the hallways near the guest rooms - a nuissance. thin walls allowed me to get to know the neighbors. I would not stay here ever again.
August 11, 2013