Rated 4 out of 5 by Edward3950 The hotel was located close to shopping.
The downtown area was close by to the hotel and walking distance.
June 30, 2014
Rated 3 out of 5 by st123456 Conference Stay
The rooms are clean and the staff is pleasant. They were probably very busy due to the convention; I had to call twice the times i asked the front desk for something.
The bed was definitely not the usual Sheraton Sweet Sleeper, not very comfortable.
June 27, 2014
Rated 5 out of 5 by Kath50 Great family weekend
We booked two adjoining rooms for a family gathering in Seattle.The hotel was great, beds really comfortable for a much needed nights sleep after walking the flower show which was conveniently located in the adjacent Convention Center. The hotel had everything we needed and was centrally located to restaurants, shopping and Pike Market.
February 24, 2013
Rated 1 out of 5 by unhappychick Not impressed
The room was subpar compared to other rooms for the same or less price in Seattle. You could see light all the way around the door -- you could actually slide pieces of paper through the gaps. Beds were very nice but very high and there was only one chair in the room which was an office chair so really no place to relax (other than the bed) or to put your shoes on. Faucets in bathroom were not attached properly so the entire faucet twisted when you turned on the water, also no place to hang your towel or clothing. Had to search the room for the hairdryer... spoiler alert, it's in a box on the top shelf of the closet which I could barely reach. Just all the way around a very bad room! I paid the extra for the Club Room so really expected better.
June 9, 2014
Rated 5 out of 5 by Mohave Prime location and nice clean rooms
You are within walking distance to all the great things that Downtown Seattle has to offer. The hotel has a beautiful lobby area and nice workout / pool facilities. Our room was so clean and comfortable that the kids wanted to just stay and hang out there! We plan to visit Seattle at least 3 times a year and will stay here everytime.
July 10, 2012
Rated 5 out of 5 by foreversunshine Over the top service!!!
Some girlfriends and I came into town for one of our birthdays...The lovely folks at the Seattle Sheraton went above and beyond to make our stay extra special...I will always choose them first the next time I stay in Seattle. Just cant say enough how great our weekend was and alot of that was the customer service at the Sheraton!!!!
May 15, 2012
Rated 5 out of 5 by R2G2 This hotel knows how to take care of guests
Really nice hotel, particularly for such a big property. The customer service was impeccable, and the staff has a great sense of humor. The rooms are great, though the bathrooms are a bit dated.
March 3, 2014
Rated 5 out of 5 by Pete202 Overall Experience
Great location, comfortable accommodations - would select this property again.
June 29, 2014
Rated 3 out of 5 by Marie71 Seattle in April
The hotel is pretty average. I was there for a conference and was charged a very high room rate. The room and amenities were definitely not worth the rate. The room was small, no refrigerator/microwave, or ipod dock--which are small things I expect for the price. It would be nice to have machines on the floors to get beverages.
April 25, 2013
Rated 5 out of 5 by Jeremy89 Unbelievable Customer Service
From the moment we pulled up for valet service, I was "wow-ed" by the staff at Sheraton. I made our reservation online, and we just wanted to check in to our room and then leave to enjoy a sunny day in Seattle. However, there was a very large group of people for a conference that had just arrived, and the line to check in was long. A nice guy named Matt was helping people in line, and when he saw the quizzical look on my face, he came right up to me and told me that the line wouldn't take very long to go down. When I asked if there was an in-house bar that we could wait at, he gladly directed us to it, and then told me that the first round was on the house! After about 30 minutes, the line was even longer, and Matt came to our table and told me that he'd like to check us in himself, and apologized for the length of the line. When he came back with our room keys, he told us he upgraded us to a deluxe suite on the top floor free of charge! We were absolutely thrilled and the room was amazing. Matt, you turned a good night in Seattle into a great one. Thank you very much. Just finished my SPG application, and I look forward to many more great nights in your hotels.
March 14, 2014
Rated 5 out of 5 by BLC101 Two Towers
Hotel give me a room in Union tower, But, Fitness center and Lounge were at the Pike side, it was inconvenience to walk back and forward, after the work out with wet cloth. I would have asked for Pike side if front desk had advice me of the fact. But, overall it was very nice hotel and friendly. Thank you for wonderful stay.
November 8, 2012
Rated 4 out of 5 by dabaum77 Good place to stay for conference
I stayed here while attending a conference and the location was fantastic, right across the street from the convention center. The workout facilities were amazing and the coffee shop in the lobby was open very early, which worked out well for me. I liked the option to skip maid service for a $5 food and drink voucher.
I was not overly impressed with the chair provided for the desk in the room. The desk was nice and large, but the chair was not a true office chair and felt like it was taken from one of their ballrooms...not comfortable for long-term sitting and working. Also, the standing closet was designed in such a way that one could not hang a pair of pants completely unfolded. Any long items would brush the floor. I was a single guest in the room and was provided with 2 large bath towels, which felt like they really only wanted to provide the bare minimum.
Check in and check out went relatively smoothly. I did not really interact with other staff members.
May 11, 2012
Rated 5 out of 5 by Beth70 Delightful Holiday Experience
We have stayed in various Sheraton Hotels and well as the Westin. This experience in downtown Seattle was one of the best. The staff was courteous and welcoming. Even thought it was a busy time just before Christmas, we never felt rushed. The lounge was a plus that was beyond expectations. We definiely want to stay again.
December 22, 2011
Rated 4 out of 5 by sassadaisy Comfortable and Clean, but Needs Improvement
Our room was very nice and clean, we stayed in the Pike Tower, which is why we always choose the Sheraton if we can. The downfalls are: the wi-fi is overpriced and absolutely useless. You can have four devices, but it is soooo incredibly slow to and attempting to stream any video on your device is not worth the attempt. Next time we'll make our phone a hot spot and receive wi-fi from that. The bar was over crowded and you couldn't get service, and the cocktails are overpriced even for Seattle.
June 15, 2014
Rated 3 out of 5 by hht2 Needs to get train their staff to problem solve.
I seemed to have problems almost every day with this Sheraton. The hotel was nice (except the broken pool...) but the problems with the front desk were continuous. Even though most of the issues were small, no one ever said they were sorry. I was inconvenienced every time I had to go down to the desk because my key stopped working, or the wifi wanted to start charging me even though it came with my rate, or the pool was closed and no one knew where another pool to swim was (I am training for a race and needed to swim).When asking for a restaurant reservation, we were told over and over again to just eat at the hotel. The straw that broke the camel's back was the final day. I was mysteriously "checked out" of my room at 4 am. So when I went to get coffee, I was locked out. Again, no one apologized, they suggested that I forgot I checked out of my room! Ugh! There are lots of hotels in the area, so unless there is some change, I wouldn't stay here again.
June 24, 2014
Rated 4 out of 5 by seattlefun2014 Excellent location and staff
The location was excellent. Close to shopping and restaurants. Only downside is that this is pretty much the most expensive area for parking ($34 - $47 per day), so avoid bringing a car if you can help it. Staff was very responsive to needs. There always seems to be a line for the front desk, but they were good about moving through the queue fairly quickly. Overall a good experience.
June 22, 2014
Rated 4 out of 5 by Phulse PHulse
Good hotel in the centre of Seattle. Can also be reached via Light Train from Airport. Just another good Sheraton Hotel.
June 28, 2014
Rated 5 out of 5 by jfehh Convenient, Clean, Friendly
Friendly helpful staff, together with comfortable room and top-rate public areas, made this downtown hotel a pleasant experience.
March 3, 2014
Rated 2 out of 5 by warren Bell men were no where to be found
The valet was excellent during to checkout. The luggage, however, was stored away and there was no one to get my luggage. The bell desk was empty and only one person was at the reception desk who was swamped.
Had to wait for 30 minutes before the manager came out to help. Almost missed my flight
January 4, 2012
Rated 1 out of 5 by notimpressed123 service stinks
Bad choice. Had a early check in for noon and when Ishowed up @ 2:30 the room was still not ready and I was not called until 4 pm to check in.
Also - check out was @ 11 yet Ihad three people come knocking on my door and asking me when I was leaving between 1030 and 10 45.
Never stay hre again.
May 23, 2012
Rated 5 out of 5 by Jaypiddy Love the Club Lounge
We stayed at the Sheraton last weekend and stayed on the Club level for the first time. The food was very fresh for both apps and breakfast. I would recommend it for anyone traveling with kids and family. It's a great value.
January 29, 2014
Rated 5 out of 5 by Dillie Great Stay
This is a lovely downtown Seattle hotel convenient to many attractions, shopping and restaurants. The rooms are very nice and beds are great. Nice fitness center. Staff was very helpful but concierge explanation of bus schedule was confusing. Would definitely return to this hotel.
July 28, 2012
Rated 5 out of 5 by PJDD Like going Home
Even for a one night stay on a quick trip to Seattle from Vancouver, when I pull up and the valet takes my car I always feel like I'm is a super-friendly safe and comforting environment - like going home! Sheraton knows the true meaning of hospitality and guest services.
November 4, 2013
Rated 4 out of 5 by MScottW2012 Average Hotel. Clean. Erroroneously Charged.
Rather average hotel. Room and facilities were clean. After I had left I got an updated bill with an erroroneous charge for $16.xx for room snack. I called and they said they'd credit my CC but only after I had insisted aggressively I had not touched the snack trays in any way.
July 31, 2012
Rated 2 out of 5 by Conbobby This Hotel lacked Hot Water
During my 4-day stay, the water in my room never got past tepid. Showering was uncomfortable, and shaving was near impossible -- I had to boil water in the coffee maker. I complained 3 times and got answers like "the engineers are working on it" or "let me check into that"
December 2, 2011
Rated 4 out of 5 by sdtthhh Housekeeping very average
Bed sheets were never changed in the 6 days/5 nights that we were there. Only towels and bathroom necessities. No cleaning.
June 27, 2014
Rated 2 out of 5 by Jen44 Very Disappointed
We were at the Sheraton, not of our choice, but it was mandated for the function that my son was a part of that being Regional NW ACDA. (a youth choir event) Our room was old and out dated and not the quality of any of the other rooms that fellow participants were staying in (remodled and up to date) yet we paid the same rate. The fan in the restroom did not work so every time we showered we had to deal with the "steam issue" and the towel rack with the bath towels actually hung IN the shower. The grime on the light fixtures was so thick that the first two times we showered it actually sluffed off onto the counter top. The first night of our arrival, I asked for the wet bar to be emptied as my son is Autistic and we bring his food with us. We needed the refrigerator for parishables. When I called down and asked for it to be emptied, I was told they would gladly do it for a $30 to $50 fee. When I again emphasized the reason we needed it emptied, the hotel complied emphasizing that there would not be a fee. Upon checkout I again spoke to the SPG person checking us out and was again assured that there would not be a charge. Received my final "personal folio" today and guess what...not only is there a charge but it is a $189 charge. I have called and been assured that it will be refunded to my card in 5-7 days. This is the first time I have stayed at a Sheraton and will most likely be the last unless I have no other choice. Very disappointed.
March 18, 2014
Rated 4 out of 5 by Juneanniv This hotel has terrific amount of outlets for computers in the lobby
We had a corner room with fantastic views of the city and water. The room was quite large. Plenty of windows to enjoy the views.
June 26, 2014
Rated 5 out of 5 by lejb44 great location
Great location and very good service.Front Desk very polite and accomodating. All of my requests were promptly attended to. Concierge was very helpful and informative.All in all a very good experience.Would definitely recommend.
April 18, 2013
Rated 5 out of 5 by RegAUS49 Old property but great service
I'll give you full marks for my stay, during a 5 night conference. All my meals were at the Sheraton and the food was excellent. My room was great having everything I needed. Hotel staff were friendly and very efficient.
October 21, 2013