Rated 4 out of 5 by Oliver117 Great family hotel
We enjoyed our stay. The only issue we had was with housekeeping. One day our room was not made. twice out of the five days we did not get fresh towels. Besides that service was excellent and staff was pleasant.
April 21, 2014
Rated 4 out of 5 by Dragon51 Location and accessibility
Great access to beach and close to town using hotel shuttle bus. Wheelchair access excellent. Staff attention and friendliness wonderful.
April 27, 2014
Rated 5 out of 5 by Nannybell Great Hotel, like a Condo
First time stay at this Hotel. Great location across street from beach. Very nice spacious rooms. Bedroom with nice comfy bed and living room with microwave, sink and fridge. Large bath room with big walk in shower. Shuttle takes you right to downtown every hour and picks you back up, sure beats finding parking downtown. Looking forward to my next stay at this great hotel. Landscaping at hotel beautiful. Very relaxing.
October 24, 2013
Rated 4 out of 5 by Grovite Not a good experience
We left our room about 11 am the first morning. Cane back to our room at about 8:30pm to find the door to our room ajar, unlocked. Of course, we were a bit skeptical going in, but we did. My husband called the manager who said that he would have to wait for engineer to arrive next morning to see the last key used to enter the room. We never heard anything!!! That is quite a disappointment from a hotel we frequent!!
November 17, 2013
Rated 5 out of 5 by FrankR105 Maximum enjoyment
Stayed here 4 days and nights, loved every minute. The only issue we had was the bed and my girlfriend's back didn't agree with each other, not sure why.
Hope to come back again and relive everything (except that!).
April 18, 2014
Rated 4 out of 5 by Tarheel3 Great Key West find
Just spent four nights there for the first time. Hotel staff was friendly and helpful. Room was beautiful and well appointed. Pool attendants were very nice. Goose was great in restaurant and Martin really takes care of you at poolside bar. The shuttle is great big extra not having to park. Smathers beach is just across the street with all the water sports gear. My family had a wonderful vacation and would be back.
June 22, 2013
Rated 5 out of 5 by Marcap This hotel is a class A establlishment
Excellent, superb...bottom line, a 5 star resort.
May 1, 2014
Rated 5 out of 5 by WL55 Excellent place for beach
This is an excellent hotel with all you need to have a great time on the beach at Key West, (not many have access to large beachfront). Also, great to get away from busy Duval St area, but shuttle service is great for going there, Overall excellent experience for 5 days in April 2014
April 5, 2014
Rated 5 out of 5 by FionaBelle Will Be Staying Here Again!
This is a beautiful hotel with great facilities, fantastic service, and perfect location. Our SPG Gold status was immediately recognized with a room upgrade and free gift. Loved the little extras they took the time to add such as chocolate covered oreos with our nightly turndown, frequent shuttle into town, maps highlighting key local attractions, and convient concierge desk. We'll be back to stay again next year!
July 14, 2013
Rated 3 out of 5 by pirate09 Sheraton Key West
The great part of this hotel is the staff. As far as staying at the Sheraton, it all depends on what you are looking for in a vacation in Key West. It is located approx two miles from downtown Key West and we did use the shuttle a few times in addition to hiring a taxi several times. Lots of families and small children which made the pool area very lively all day into the evening. The Sheraton would benefit from adding an adults only pool/solarium/no kids allowed area to their property.
Andrea, the concierge was extremely knowledgeable and would recommend calling her in advance of your stay so she can help you maximize your fun while on vacation.
Rooms were average. Hotel was clean. There was a strange smell in lobby area that smelled like sewage but someone said it was the fountain outside the dining area.
Very good location if you wish to lay on
Smather's beach all day!
April 8, 2013
Rated 4 out of 5 by Merrill nice hotel but not perfect
We had a nice stay at Sheraton Suites Key West this week. Three of us shared a King suite and were impressed by how large the room (with sliding doors to divide it) and bathroom were. While the room did have several minor problems (dark bathroom, weak shower pressure, loose toilet, stuck sliding doors) most were fixed promptly but twice I had to call the manager to address an unmet repair request left earlier in the day. The pool area was nice -- although know the pool is on the small side. Smathers Beach across the street was nice. Parking at hotel was convenient -- although driving to "old town" for evening meals made parking tough there. (we did not try the hotel's hourly shuttle service.) Ate at the hotel outdoor cafe 3 mornings -- which was very pleasant. Room had fridge and microwave too. Despite a few problems, we would definitely recommend this hotel for the future.
March 31, 2013
Rated 5 out of 5 by Twins Double Mint Twin Experience
Can't thank the staff enough for the amazingly great experience my twin sister & I enjoyed last week. We took our first annual twin vacation on our bdy (8/21) to Key West and stayed at this wonderful hotel. The front desk and staff were beyond helpful and did everything to help us feel welcomed and comfortable. We would definetly recommend to others. 5 star service and a big thank you from the twins from WI.
August 27, 2012
Rated 5 out of 5 by JBKIM4 Great Family Hotel
We have two teenage daughters and this hotel worked great for us! Directly across the street from a great beach and a fabulous restaurant onsite. We will be back. Very quiet as well - away from the Duval Street crowd. Shuttle to and from Duval Street was great.
April 6, 2014
Rated 2 out of 5 by Gabe39 Not a Suites hotel
To be a Suites hotel, you must have:
The "kitchen" consisted of a small inoperative refrierator
an old Microwave
a bar sink with only cold water
no dishes, real or plastic
no counter space
and an obsolite coffeemaker.
Take down the SUITES sign.
Room, dusty, chipped paint, noisy fan in bath (with cheay TP)
January 31, 2014
Rated 5 out of 5 by Twins Very Accommodating!
It was my first get away trip with my twin sister. We found the hotel on-line during our trip search...they offered gov rate which was helpful! When we arrived we explained it was our birthday and we received a few extras like drink and breakfast vouchers...the staff was always accommodating to our needs and questions and super friendly, always asking what we did during the day and greated with a smile
August 28, 2012
Rated 3 out of 5 by Annie4168 Nice room
We stayed in a king suite which was nice, however we had two kids with us and they slept on the pull out coach. This was our choice because the rooms reserved for "Starwood Preferred Guests" had a view of the parking lot and this room had a beautiful ocean view. This has happened at other hotels which leads me to question the value of being a "preferred" guest if they lead to the least desirable rooms.
August 22, 2012
Rated 5 out of 5 by Jeffrey2012 Professional Visit
I travel to Key West every other month for business. This was my first stay at this Sheraton. I usually stay in B and B's, but I needed a more professional venue for this visit. I was delightfully surprised. My room was large, clean and modern, with all amenities thoughtfully laid out. I used the restaurant only once, and it was good, the staff were courteous and efficient. This is a very nice hotel.
November 7, 2012
Rated 3 out of 5 by Oly59 Good location, bad internet
Staff is very responsive, good location but the high speed internet advertised and incl. in your $20 resort fee is unavailable in many rooms and super low speed even in the lobby. Also, a stuffed animal from Israel with priceless sentimental value "disappeared" from our room during housekeeping.
March 25, 2014
Rated 5 out of 5 by Mrscott1945 Staff is remarkable!
From the waiters in the restaurant to the drivers who took us into downtown, all were so friendly and gracious. They went out of their way to interact with us. Mr. Ed, the driver, took us downtown and since it was a slow time he went above and beyond and took us directly to the area we wanted to go. You have a great staff who seem to enjoy their jobs and interacting with the public. Thanks again!
July 13, 2013
Rated 4 out of 5 by KH25 Top Favorite
We enjoyed our stay and will definitely be back. Room was super comfortable and clean. Staff was friendly, professional and international. Concierge was very helpful with local attractions. Pool is nice, hot tub was a bit dirty. Hotel shuttle is great and convenient. Smathers Beach could be cleaned on a daily basis, a lot of smelly seaweed present! Overall a relaxing hotel in a great location!
June 25, 2012
Rated 5 out of 5 by Travelers98 Super Duper
We had a great time. Your staff is wonderful... Jonathan, Andrea, and the other female concierge. We really appreciated the extra security you provided during Spring break. The place was loaded with kids, but you navigated the time nicely. The guards were exceptionally nice. We also appreciated your upgrading to a bigger van as your hotel filled up. The female server at lunch was excellent.
March 8, 2013
Rated 5 out of 5 by Kimk Great trip!
We checked in on a Monday and were initially disappointed with our room location and called the desk to see if we could be moved. They personally came to our room with new keys and offered to move our luggage. Our rooms were great. Also, the concierge was so helpful with any excursions we wanted to do and the staff was always courteous and eager to meet our needs. Would definitely go back!
August 31, 2012
Rated 3 out of 5 by ValiantCruiser Could be a better value
For the money they charge (including resort fee) they should provide more services.
There's no free wifi.
Lobby area felt smaller.
We had to walk quite a bit to go to our room.
I liked the staff who was running the shuttle to and from downtown.
Given it's location, I'd suggest look somewhere else as you can find better options and pay less.
February 20, 2014
Rated 5 out of 5 by Greg56 Great location
Easy access to Smather's Beach by walking across the road from the hotel. Complementary shuttle bus service to downtown Key West met our needs to visit restaurants and night life. We also could walk to museums in Key West without the bus, but it was about 1 mile. The hotel pool and hot tub is great, but we would have liked access after dark.
February 14, 2014
Rated 3 out of 5 by Jimbo SPG for life but never again at this location
The staff was excellent & the hotel was spotless. However, the location is old, the couch was a joke (old & very uncomfortable), food was pricey/ not very good & the odors were sometimes hideous. More times than not we would leave our room to a smell that can only equate to a cesspool! It is not the hotels fault but the smell (supposedly rotting seaweed) is very strong at times.
July 9, 2012
Rated 2 out of 5 by patrick4961 This hotel does not appreciate their Platinum SPG members
Upon arrival the hotel refused to give me a Platinum upgrade for the 3rd time in 2013. They first put me in a non SPG member room which was unsatisfactory, dirty and very loud from outside noise. I had to demand a SPG interior room and has a Platinum member you should not have to do this. Out of all the SPG Hotels that I have stayed at, this one is the worst!!!!
January 9, 2014
Rated 3 out of 5 by Tiger Needs another touch up
The interior walls had been painted, but the paint was not a good color match or they didn't do the whole wall. There was a big gap under the door so any crawly thing could have come into the room. The comforter was not fresh and there were not enough cups in the room. It was spring break and the place was full to capacity with entitled college kids and it was overpriced.
March 12, 2013
Rated 5 out of 5 by LSU1972 Perfect!
Everything was perfect from the sun-washed butter yellow and blue colors of the facility to the soft shower head soaking my head. We got the shuttle and ate in town four nights but we enjoyed breakfast with waitress, Anita, out over looking the pool. We had two days of 25+ mph winds but we just stayed by the pool and read. Special thanks to Audry at the front desk.
November 10, 2013
Rated 3 out of 5 by Donna56 A suite is sweet!!
Good experience overall!
The suite is a good size . Nice kitchenette and sitting area. The bath and outer vanity area are spacious . The only downfall is that the room needs to be updated .paint should be freshened up there are many scuff marks and all of the furniture is badly marked and worn. I was disappointed that these details weren't addressed by Sheraton.
November 25, 2013
Rated 5 out of 5 by gunny142 perfect
we knew this hotel was away form the action of key west,( Duval street) , but they have a shuttle that gets you to and from when you want. on site was a great pool and restaurant, we were able to get scooters delivered and staff was very accommodating , everything you need they have or can get, plus the beach is right across the street
February 3, 2014