Rated 2 out of 5 by Zeke33 Needs Improvement
As a Lifetime Platinum I stay in many Starwood properties and this one rates as poor. Many of the "Upgrade" rooms have small bathrooms, poor/bad drainage in the tubs and sinks, and the ventilation is very poor.
July 22, 2012
Rated 4 out of 5 by dcsb Comfortable
I appreciated the comfortable stay, the Link @ Sheraton, and the Starbucks connected to the hotel. The fitness room looked nice, though I didn't have a chance to use it.
March 15, 2014
Rated 5 out of 5 by Horse Comfort
I love staying at the Sheraton. The lobby is to die for. Huge fireplace to sit around and talk. the pool area is lovely and the rooms are very comfortable. The staff is always friendly and meets my needs.
April 23, 2013
Rated 4 out of 5 by rmu722 great downtown location
Would recommend the hotel to others solely based on the location, convenience, and friendliness of employees. No hotel is perfect, but the quality per dollar spent was definitely worth it at this place.
September 19, 2012
Rated 5 out of 5 by AG2014 Nice atmosphere, great views
Location is good and even in walking distance to down town. Rooms are comfortable with nice mountain views. Checkout process is still one of the bests with Sheraton.
March 14, 2014
Rated 5 out of 5 by Karen1214 Great experience!
This hotel offers excellent service in a great location. Recently re-modeled, interior decor is warm and inviting with a modern twist. Would definitely return for another stay when I'm in the area!
February 9, 2013
Rated 4 out of 5 by SantaFe1 Exceeded expectations, good value
This property and the service exceeded my expectations based upon recent reviews. The relative value was a plus, the front desk assistance was super and SPG benefits were offered and fully honored.
April 28, 2013
Rated 5 out of 5 by Debi really enjoyed my stay
I was here for a conference just overnight and wished I had had more time here. A very nice hotel, the price was very reasonable, and the room and lobby were great. Overall a very nice experience.
March 3, 2013
Rated 4 out of 5 Great Value
Friendly staff with a warm welcome. The room was well appointed. The only quibble I had was the noisy conditioned air system. I found this to be a problem during previous visits to this property.
January 7, 2013
Rated 3 out of 5 by John439 Customer Service needs work
I made the booking well in advance.Requested King bed. Confirmed on the reservation. Showed up at the hotel. No king rooms left.No explanation other than sorry. no compensation for being put out.
June 1, 2012
Rated 4 out of 5 by Timbo13 Salt Lake City - stuck without a flight
It was nice and everyone tried hard to make us comfortable while being stuck without a flight out. We didn't choose to stay overnight but they made it enjoyable at the hotel.
January 6, 2014
Rated 1 out of 5 by marco60cr Not A Sheraton Anymore
I usually refrain from reviewing hotels when I am staying using reward nights, but this time I’ll make an exception.
My family and I have been staying at this hotel quite a number of times over the last ten years. It used to be really great. Then something serious must have happened, because it started going downward. Last time we stayed, two years ago, the hotel was already going downward, but the basic features of a Sheraton where still there: our room was perfectly clean, well furnished, and well maintained; regretfully, it has kept going sharply downward and, by now, is well below the minimum threshold of what a Sheraton should look like, at least in my humble opinion.
Our room was completely worn, AC not up to the job (outside temperature in the high-90s), blankets dirty – there were red sprays, possibly blood? I don’t even want to know –, and the shower was not working properly.
We had breakfast there for two days: the dining room temperature was in the high-50s, the buffet was miserable, some trays were empty, and nobody cared to replenish them.
We won’t give this hotel another try.
August 21, 2013
Rated 5 out of 5 by Jaboo53 This hotel provides great benefits for the traveller.
This hotel provided a nice relaxing experience.
May 5, 2014
Rated 4 out of 5 by JnL86 A good value
The Sheraton in SLC is a very good value. The rooms are exceptional and the staff is helpful and friendly. We especially liked that they are "dog friendly" and our dog had a great time.
July 8, 2012
Rated 3 out of 5 by Mesa2013 Average
1 person at check in at peak times? Took forever to check in.
Paid extra for the breakfast package. bad move. The buffet is a joke, I have had better meals in the Club Lounge.
January 9, 2014
Rated 5 out of 5 by traveler2028 Great Staff
All of the staff at this hotel was great. Mackenzie was so nice and helpful at check in and JB helped me out multiple times during my stay. Will defiantly stay here again soon.
December 22, 2013
Rated 4 out of 5 by dnew Nice Facility in Good Location in SLC
This hotel is good but not great, but it is a good price in a convenient location if your reason for being there is to do business in downtown Salt Lake City. Very attentive staff.
June 25, 2012
Rated 3 out of 5 by Nancy this hotel has nice features for kids
Swimming pool and hut top were great. No breakfast included was a pain. No internet access except lobby was very disappointing.
Shuttle service to downtown and airport was great.
May 20, 2013
Rated 4 out of 5 by Bdutz Why can't I get a receipt from Starwood
Everything fine, but Starwood is only hotel chain that fails to post receipt to membership site nor do they email nor do they provide hard copy under the door.
February 14, 2014
Rated 4 out of 5 by Curlylash Everything we needed...
The ease of staying at the Sheraton Downtown SLC was just that, easy!! Special thanks to the management, reception, servers, and shuttle drivers. We'll see you again.
December 14, 2013
Rated 2 out of 5 by JArizona This Sheraton service not up to standard
Staff did not help meet our needs for our stay in SLC. Shuttle service was arranged and then told unavailable 5 minutes prior for party of nine staying at the hotel.
October 13, 2012
Rated 5 out of 5 by PJRunner Very nice stay
I stayed at the hotel for a conference and brought my family along. We all enjoyed the good room, location, and time away from things. Highly recommend the hotel.
June 11, 2012
Rated 5 out of 5 by Laneand This hotel stay was excellent!
The Sheraton City in Salt Lake was very clean, up-to-date, nicely decorated, and contained many fine amenities. Our stay was greatly enjoyed! Thank you!
January 11, 2014
Rated 4 out of 5 by Mike133 Club
Breakfast and appetizers were unimaginative, boring and repetitive. Attendant was gruff and did not do a good job refreshing the cooler or limited food options.
October 7, 2013
Rated 4 out of 5 by SJR22 Nice staff, welcome small balcony
I had a one night staff at this Sheraton and found the staff particularly nice. The property is an older one, but I enjoyed morning coffee on the small balcony.
July 29, 2012
Rated 4 out of 5 by FrequentTraveler13 GREAT SPG CHOICE IN SLC
This is a wonderful SPG SLC property. The only affordable SPG property in the area. The rooms are comfortable and cozy and the staff is helpful and friendly.
March 20, 2013
Rated 2 out of 5 by sadpanada Needs A Full Upgrade
The hotel has had some cosmetic upgrades, however, the rooms still look old and dated. The Starwood signature heavenly bed are sadly missing from the rooms.
April 19, 2013
Rated 5 out of 5 by EllenG thank you to the Hotel Manager for contacting me!
I had written a previous review, but today, the hotel manager contacted me and agreed to make everything right! Thanks for great customer service afterall!
May 11, 2013
Rated 4 out of 5 by ml2013 nice hotel but why do you charge for internet
Nice hotel but I find it mildly obnoxious that you charge for internet. While $9.99/24hr is not much it just seems in this day and age it should be free.
May 19, 2013
Rated 5 out of 5 by Will14 Exceptional Service
Great front desk staff and fantastic shuttle drivers that are really knowledgeable about the local area.
March 20, 2014